Desktop Support Engineer Resume Irving, Texas - Hire IT People

SUMMARY

Around 11 years of experience in administering different flavors of Unix (Linux, Solaris, AIX).
Knowledge of volume managers (LVM, Veritas Volume Manager, Solaris Volume Manager).
Knowledge on Cluster technology (Veritas Cluster Service, HACMP Power HA).
Worked on Solaris Zones and Solaris ZFS.
Performed patch and package administration in UNIX servers.
Implemented security tools like Seos Powerbroker.
Involved in setting up NIS, NFS, AutoFS, and CacheFs Sun Server.
Involved in securing the operating system.
Coordinated the hardware replacement on UNIX servers.
Involved in planning and building secured systems.
Raising support calls with vendors and involved in post mortem analysis for server problems.
Developed health check scripts for Linux and Solaris servers.
Leaded a team of L2 Unix administrators.

TECHNICAL SKILLS

Operating System: RedHat Linux 5.X & 6X, Solaris 8,9 & 10, AIX 5.3,6.1

Storage: LVM, Solaris Volume Manager, Solaris ZFS, Veritas Volume Manager

Backup Software: Netbackup(Client Side)

Monitoring Tools: Sitescope, Tivoli

Cluster: Veritas Cluster Service, Solaris Cluster Service, HACMP

Virtualization: Zones, VMware, AIX Lpar

Ticketing Tools: Virtual Tech, Virtual Change, Remedy version 6.1, Service Now

PROFESSIONAL EXPERIENCE

Confidential, Irving, Texas

Desktop Support Engineer

Responsibilities:

Developed health script for Solaris and Linux environment which proactively monitors the servers for any warning and possible critical errors. The script was deployed across thousands of servers.
Performed point in time restores for the Solaris servers.
Efficiently handled areas like Veritas volume manager, Logical volume manager, SVM & ZFS.
Providing Support for various clients on operating system issues and hardware related issues.
Upgrading Redhat Linux 5.x & 6.x. and working on P7 frame migration.
Working with Taddm and Tivoli teams to fix and upgrade taddm and ITM6 versions in AIX, Linux servers.
Installing and administrating security tools like SSH, RBAC on Sun servers.
Worked on Solaris/Linux/AIX patching
Worked on preparing the Linux/AIX server to be built for RAC cluster
Performing new disk allocation and LVM creation on Linux/AIX servers
Performing PV migration on AIX servers
Installation of latest patches for security bugs and relevant platform specific packages Solaris/Linux/AIX
Performing of operation system hardening for new system to deployed in the environment.
Performing Backup and Restore operations with Legato Networker and Veritas Netbackup.
Installation and Upgradation of Veritas Volume Manager.
Installation and Configuration of Veritas Cluster Server.
Analyze performance problems and Implement the recommend solutions.
Raising support calls with vendors and involved in post mortem analysis for server problems.
Troubleshoot various problems related to Solaris, AIX and Linux
Maintaining the threshold limit for Disk Space, I/O, memory Utilization on the systems.
Responsible for creating new file systems adding up swap space if required in the systems.
Setting up the operations offshore for Client Web Site ( Confidential Private Banking) and NAIT (North America Information and Technology) project.
Suggesting any process improvement to client and to the management.
Coordinating for the controlled COB switchover and actual COB switchover.
Building Veritas Cluster servers
Takes care of L3 Related BAU stuff for Linux, Solaris and AIX.
Takes care of RCA
Decommission the servers.

Confidential

Unix System Administrator

Responsibilities:

Helping Clients resolving issues related to the backup and restore of Solaris, Linux,
Determining the problem between hardware and software
Building new server in Linux, Solaris
Configure new SAN, NAS in server level
Handling Escalation for Solaris, AIX and Unix related issues
Supporting L2 level BAU stuff for Solaris, AIX,
Trouble shot for VXVM, VCP.
Data Center support

Confidential

Desktop Support Engineer

Responsibilities:

Troubleshooting problems related to high CPU, Disk on Solaris servers
Installing new SUN hardware and OS configuration
Supporting end users.
Performing system backups.
Monitoring system activities.
Watching systems logs for problems.
Keeping software up to date.
Installation of kernel patch and packages.
Resizing the file system in SVM
Creating metadb and volumes in SVM
Implementing root mirror in SVM
Adding external storage and trouble shoot when external storage will have issue.
Recovering the unstable servers.
Replace bad drive online in SVM.
Supporting COB (Continuity of Business) test.

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Desktop Support Engineer Resume

Irving, TexaS

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