PROFILE:

• Proactive, Adaptable, Efficient and Self - motivated Network engineer having experience in VOIP & DATA.
• Looking forward to become part of a Dynamic environment where my hard work and determination are acknowledged and rewarded.
• Possess high problem solving skills and quick learner with a strong desire to learn, contribute and make a difference.
• Routing & switching in Multi Vendors environment.
• Securing Networks with security Management devices.
• Implementing and troubleshooting VOIP networks.
• Deployment and management of Cisco Unified Components.
• Building scalable dial plans.
• Network simulations and Management.
• Proficient in creating physical and logical network diagrams.
• Cisco Collaboration in progress

TECHNICAL SKILLS:

Protocols: TCP/IP family (RIPv1, 2, IGRP, EIGRP, OSPF, IS-ISBGP etc.)

Technologies: HSRP, VRRP, GLBP, SLB, SRM, IPv4, IPv6, VLSMCIDR, Route Summarization, static and dynamic VLANsMulti Layer Switching (L2/L3/L4 switching), MulticastSpanning Tree Protocol, QoS, IP Telephony, NAT, PATWindows Active Directory, DAS, NAS, SAN and LAN free Backup.

Telecom Skills Software: Unified CM (Call Manager 7.1.5, 8.0.3, 8.5 and 10.1)Unity, Unity Connection, Unity Express, Cisco Unified Contact Center, Express (UCCX), WebEx

Features: CME, SIP Gateways, SIP Trunking, Emergency Responder

Protocols: H.323, SCCP, SIP, MGCP, RTP

Cisco IP-Phones: 79XX, 89XX, 99XX,Cisco CTS and Cisco Soft clients, Jabber

Codecs: G711, G729

Security: DMZ, PIX Firewall, ASA Firewall, ACL, VPN, AAA, CSACS, TacacsRadius, Cryptography, PAN, Gigamon.

Net. Management: Cisco Works, Open View, 3 Com 3NS, Algosec, Fluke Network Inspector, Solar winds Orion, VoIP monitoring.

Cloud: AWS Stack ---- Stack (EC2, VPC, R53, IAM, Cloud Formation, Cloud WatchEBL, SNS, SES, SQS, Glacier, Cloud Trail, Amazon Direct Connect)

WORK HISTORY:

Confidential

Sr. VOIP Consultant

Responsibilities:

• Over the course of my career at Confidential, I was the Technical lead for upgrading Call Manager from 7.1.5 to 8.1 and then to 9.1. And migrating it to virtual Environment.
• I was the lead in migrating the Call Center and Enterprise phone system to the Interactive cloud
• Also responsible for Administrating Call Copy, Call Xpress “Voice mail servers”
• Configuring and Managing Voice Protocols, SIP, and SCCP.
• Configuring Route Group, Route List, Route Pattern, CSS and various services within Cisco
• Team Lead for upgrading and maintaining consistent code version across all routers, switches.
• Routinely perform application troubleshooting by mapping traffic flows and inspecting packet captures using protocol analyzers (sniffer/Wire shark)
• Major contributor to design and upgrade of corporate wireless network, This includes creating a guest wireless environment for customers across the bank’s
• Responsible for maintaining reliability for voice and data Network.
• Administrating T1 network infrastructure for 3 main sites and 18 branches (Datacenter at Hayward) including Core Cisco Nexux-7K, Nexux-5K, 2K fabric extenders and also Cisco Catalyst 2960, 3750, 4507 switches.
• Work with Cloud Admin team to deploy all production systems and updates. Manage and maintain Windows servers, operating systems, network configurations, and software applications in Amazon Web Services (AWS).
• I am part of Server admin team that helps Development team to move their network infrastructure either totally in the public cloud or to adopt a Hybrid approach on AWS.
• System level monitoring on Linux and Infoblox Appliances to watch process and service statuses, like Performance Monitoring & Tuning - iostat, vmstat & net stat, nfsstat, etc.
• Responsible for implementing site to site VPN’s
• Installing and setup of Extension Mobility features for call center clients.
• Provide support for Video monitoring system and wireless connectivity using CISCO Aps model 1131 and 1142
• Must be available for occasional night/weekend work as required due to environmental constrains.
• Working with vendors, clients, carriers and technical staff on network implementation, optimization and ongoing management.
• Designing, implementing and managing projects that may include new location or deploying new technologies across the network.
• Setup and manage IP phone users in CUCM and handled day to day issues and requests through remedy system for Cisco phone line, Analog phones and Fax lines
• Administrating and Troubleshooting of the following Cisco technologies.

Environment: CUCM, CME, CUC, Voice-mails, Voice gateways, Cisco Unified Presence Communicator, IP Phones, SIP, H.323, PRI, Gatekeeper, Cisco Call Manager 9.1, Web-Ex, VMware, VSphere-Esxi, FXS/FXO, Troubleshooting. Routing and Switching

Confidential

VOIP Consultant

Responsibilities:

• Responsible for problem diagnosis, repair and maintenance of full range of communication equipment encompassing analog and digital technologies.
• Addresses issues of availability and reliability for voice and data.
• Participating in interactions with internal and external clients to define requirements, discuss project progress, and resolve issues as they arise.
• Providing second-level technical and non-technical support a needed, including client/vendor relations and technical problem solving and providing training to clients and staff for new systems.
• Producing required documentation such as client communication, proposals and user instructions. Troubleshooting and debugging increasingly complex network problems, making recommendations for improved operational efficiency, repair, replacement or upgrades.
• Supported Infoblox appliances grid environment for DNS, DHCP and IP Address Management tools (IPv4), for the State Farm enterprisenetwork.
• Provide service support for all unified communications, voice and LAN/WAN networks including wiring, connectors.CSU/DSU’s, smart jacks, voice mails, modems, and other related IP and voice peripherals and instruments
• Providing high-level support and technical expertise in voice and networking technology.
• Coordinate activities with vendors (Infoblox/F5/Cisco) and other State Ram services teams like Networkservices, Security, Cloud Services, Windows Support, etc inventory management, etc.
• Setup Cisco work application for configuration archival of Cisco devices, syslog analysis and tracking inventory of all devices in remote sites.
• Scripting, Configuring, deploying, testing, monitoring and troubleshooting of telephony components’ to provide a robust voice communication platform
• Troubleshooting network connectivity issues, respond on IT ticket on connectivity issues. Maintenance of corporate VLAN, adding new hosts and nodes to network for Expansion.
• Installing of Cisco Desktop for agents and supervisors registering with Cisco IPCC.
• Administrating and Troubleshooting of the following Cisco technologies.
• Call manager
• Cisco UCCX
• Unity
• IP Communicator.
• Cisco Emergency Responder (CER) & E911
• Voice Gateways
• VOIP
• Routing and Switching

Confidential

Network/Telecom Engineer

Responsibilities:

• Deployed, Administered, implemented Cisco CUCM version 7, Unity Voice mail and voice gateways
• Configuring and Managing POTs and VoIP
• Configuring Route Group, Route List, Route Pattern, CSS and various services within Cisco
• Call Manager.
• Troubleshooting VoIP related issues related to call manager, IP Phones and voice mail.
• Provided technical assistance in managing network infrastructure devices consists of Cisco Catalyst 2900 switches, 4006 switches with a Layer-3 module and Gigabit modules.
• Configuration of Layer-3 services such as routing on Cisco 3550 switches.
• Implementing security in the network by installing, configuring security services like RADIUS, Open VPN.
• LAN/VLAN/ WAN planning, implementation, and troubleshooting.
• Configuration of VLAN, Wireless LAN.
• Troubleshoot and configuration of active components configuring VLANS, VTP Domains, LAN Switching and STP
• Network Simulations and testing
• Network cabling, patch-panel wiring and labeling.
• Setup and manage user accounts in CUCM and provide day to day response to reported issues or requests through the ticketing system
• Installing and configuring Cisco IP phones.
• Configuring call manger features and services

Confidential

Junior Network Engineer

Responsibilities:

• Installing, configuring and administrating cisco 1841, dax 1821 routers
• Installing, configuring and administrating cisco 2950 switches
• Installing, configuring and administrating windows 2003 server
• Providing technical support for the installation of field trial and beta sites.
• Assisted Product Management in setting up system trade shows. Performed demonstrations and responded to technical questions.
• Interacting with Server admin group in Troubleshooting Hardware & Software issue
• Support Network Administrators and systems engineers with servers and server clusters. Create and support disaster recovery plans and procedures.
• Accurately and clearly defining state of network infrastructure to manager on a regular basis.
• Troubleshooting end user connectivity issues(LAN/WLAN)
• Working under minimal supervision with moderate latitude for use of initiative and independent judgment.
• Perform audit of IP addressing, hosted devices and WAN links load within data centers and enterprise offices.
• Documents network problems and resolution for future reference.
• Monitors system performance and implements performance tuning.
• Upgrade and patch operating systems: Windows, Cisco IOS, UNIX, and Linux.