SUMMARY:

12 years of practical experience with solid understanding of a diverse range of telecommunications technologies and applications, IP Telephony, Telecom, VoIP deployment, VoIP Products, Avaya Technology, and Avaya Products. System administrator experience in multiplatform Unix and Linux environments, with hands - on expertise in networking, scripting, systems integration, Firewalls, network security and Windows server platforms. As a functional role providing engineering support, deployment/ implementation, design of Avaya VoIP solutions, working with Product house for product enhancement, assigning work to team and working with management on the improvement of team.

TECHNICAL SKILLS:

VOIP: Avaya System Platform, Avaya Gateways (G650, G450) Avaya Media Processor, Avaya System and Session Manager, Avaya IP Agent, Avaya IP phones, SIP, SIP Trunking, H323

Security: Check Point NG, Cisco PIX, Multicom, Linux based Firewalls (Ipchains, Iptables, Ipcop, Smooth wall, Secure Point, Astaro)

CTI: Avaya MAPD/AES, Genesys Framework

Operating Systems: Various Linux Distributions, Sun Solaris 2.5, 2.6, 7 and 8, Windows NT 4.0/2000/2003/2008 and Windows 95/98/XP/7.

Web/Email: Squid Proxy, Netscape Proxy Server, Apache Web server, Java Web Server, Tomcat, Send mail, QMail, Webmin, Plesk, Sun Internet Mail, Server, Microsoft IIS, Sun Easy Access Server

Network / System Monitoring: Nagios, Mrtg, Cacti

Languages: SHELL Scripting

EXPERIENCE:

Confidential

Voice Design and Build Engineer

Responsibilities:

• Design the voice infrastructure and coordinate with the vendors for quotes and implementation.
• Installing new avaya duplex / Simplex / ESS servers and media Gateways in different locations.
• Creating IP trunks between location to location or creating SIP trunks between Session Manger and CM to route voice mail traffic or US outgoing traffic via Data centers.
• As part of real-estate move, Voice infrastructure has been upgraded from G650 gateways to G450 gateways and DL 360 G7 servers with CM 6.3.
• Avaya Migration from CM5.2.1 to CM6.2/6.3. Replacing servers with new servers and G650 gateways with G450 Gateways.
• Moving E1 circuits to G450 Gateways.
• Reducing the hardware foot print in remote locations.
• Migrating users to Centralized voice infrastructure.
• Voice mail centralization, migrating users from Octel to Avaya Aura messaging servers.
• Enabled SIP Trunking nearly 40 Confidential locations to route level3 traffic via session manager instated of going via local PSTN trunks. It involves cross checking the DSP resources and QoS setting in each location and coordinating with network team to cross check the GlodCar values to accommodate the additional SIP traffic.
• Member of Voice Design and Build team
• Work with management and team members to develop and deploy standard operating procedures.
• Managed multiple projects simultaneously and completed them on or ahead of schedule.
• Worked to maintain constant communication with vendors to ensure project integrity and customer satisfaction.
• Extensive training of end users in the operation of telecommunications systems, messaging systems and computer related hardware / software.
• Extensive leadership in the area of process improvements within the company to improve efficiency.
• Keeping track of all the Support issues handled and additional tasks accomplished by the team members.
• Avaya Design, Installation and Troubleshooting complex issues. Works as the turn key solution provider and can work alone or in a group for a successful implementation
• Avaya S8xxx and Gxxx Media Gateways. Stand-alone, ESS and LSP solutions up to CM 6.X
• Avaya Session Manager, System Manager, SES, AES, SAL, NMS, G650, G450, System Platform configuration, design and installation
• Updating the firmware’s to CLAN and MEDPRO cards.
• Upgrading ACM
• Creating new SIP / IP trunks
• Installation new Avaya hardware (Medpro cards / VAL boards).
• Integration of various adjuncts with Avaya Media Servers.
• Experience with Verint (Witness) and NICE Screen Capture Recording solutions
• Experience with Avaya Workforce Management
• Avaya AES integration to Genesys T-Server experience
• Creating and Managing different VLAN’s in Avaya Switches.
• Monitoring the traffic on IPLC / Internet links.
• QOS policy and Bandwidth Calculations
• Modular Messaging Design, installation and troubleshooting all the three platforms Exchange, Lotus and MSS. Version 2.0, 3.1 and 4.1, 5.x Interchange, Intuity LX and Audix.
• Designed call flow, vectors, VDN, call centre, toll-bypass solution using ARS etc
• Installation and Managing of PIX Firewall and Creating and Managing Site-to-Site VPN’s.
• Installation and Managing TFTP and DHCP servers.
• Upgrading the Firmware for Avaya IP Phones.
• Upgrading the IOS for routers and Firewalls.
• Configuration and troubleshooting of windows domain login’s.
• Installation of clients systems using GHOST cast server.
• Configuring new Polycom ipower 9800 series Video Conference.
• Scheduling and troubleshooting the video conference unit.
• Managing of windows servers and desktop environment.
• Experience with various flavors/releases of UNIX (Solaris, HP-UX, AIX) administration
• Experience with various flavors/releases of LINUX - RedHat, CentOS, SuSE administration
• Significant knowledge on Nagios, Cacti & Open source tools with installation, configuration and customization as per the requirement
• Windows 2003 & 2008 server administration and Active Directory Services (ADS)
• Network infrastructure trouble-shooting and problem correction
• Policies and Procedures documentation creation and implementation
• Good Documentation, Presentation skills, Global experience and quick understanding of business processes in mid and large scale companies.
• Excellent oral and written communication skills, with the ability to communicate to various levels of management. Ability to multi-task and strong desire to learn and apply new skills.

IT Analyst

Confidential

Responsibilities:

• Installation and Managing of Lease Lines and IPLC Circuits.
• Installation and Managing of Avaya L2, L3 Switches.
• Installation and Managing of Avaya PWR Switches.
• Creating and Managing different VLAN s in Avaya Switches.
• Monitoring the traffic on IPLC / internet links.
• Installation and Managing of PIX Firewall
• Creating and Managing Site - to-Site VPN s.
• Installation and Managing TFTP and DHCP servers.
• Upgrading the Firmware for Avaya IP Phones.
• Upgrading the IOS for routers and Firewalls.
• Configuration and troubleshooting of Voice based applications like teloquent and IP Agent.
• Configuration and troubleshooting of IP Phones (Avaya 46xx / 96xx) and Analog Phones
• Coordinating with telecom service providers for local loop issues
• Configuration and troubleshooting of windows domain users
• Installation of clients systems using GHOST cast server
• Configuring new Polycom ipower 9800 series Video Conference.
• Scheduling and troubleshooting the video conference unit.
• Managing of windows servers and desktop environment
• Interacting with various clients, Designing Networks and Network Security policies.
• Implementing Security policies using various firewalls
• Proactively monitored and administered Linux production and development servers remotely and at the data center.
• Linux Server/Desktop administration and security (Redhat Enterprise, Fedora Core, Centos etc).
• Installed monitoring software, which allows performing statistical analysis such as Nagios, MRTG, OPManager, Open Manager etc.
• Experience with configuration management toll Puppet.
• UNIX administration activities such as User and Device Management, NFS Administration, Name Services (DNS, NIS), Apache Web server, Java Web server, SendMail, QMail, FTP server, Backup and Recovery, System Performance Monitoring, Remote Administration tools (Webmin, Plesk, PC Anywhere, etc), Kernel Tuning.