SUMMARY

• Migrated mailboxes from Lotus Notes to Exchange 2010.
• Performed O365 administration on premises\hybrid environment.
• Performed enterprise level Exchange 2010/2013 administration.
• Performed enterprise level Lync 2010/2013 administration.
• Troubleshoot Lync 2013 Enterprise Voice issues
• Managed and monitor message process through the Hub transport server.
• Configure and monitor Client Access Server connections.
• Performed Server maintenance on mail and databases, Blacklist/Whitelist SMTP, IP and Domain addresses using FOPE and, Confirm and monitor message routing issues and message tracking.
• Created Mail - In databases, register and manage Notes ID using ID Manager Database.
• Using Blackberry 4.1 Manager, deleted Notes BES users and using Blackberry 5.1, created users on Exchange BES server.
• Used Exchange Management Console to add groups and assign full access rights to groups for shared mailboxes and modify resource policies for migrated rooms/resources by adding delegates to the mailboxes.
• Rebuild corrupt Inboxes, Mail file restores, Create Replica’s, server clustering schemes and Replace Mail file templates
• Cleaning up orphaned and/or unnecessary mail files; discovered and deleted user’s personal agents running on servers
• Enabled debug parameters on servers that had stopped responding or crashed; Fixed issue with events4.nsf and Monitoring Configuration database
• Performed upgrade and replace old domino server with new server
• Refresh design on corresponding production databases; registered new Domino servers in domain and modify Policy documents.
• Created CA Certificate, signed CA Certificate and, restarted http task to correct an issue with an expired web server certificate;
• Provides technical support for Lotus Domino applications by planning, testing and documenting
• Administered and manage Mail Marshall SMTP mail flow filtering, transporting and routing
• Administered Domino and Exchange server (Trend) Scan mail Antivirus, SecurTrac and content security protection.
• Perform Storage backup and restore using Tivoli Storage Manager Data Protection and Symantec Enterprise Vault.
• Perform Active Directory account management, group manage and Directory Sync (DirSync) to O365 Cloud Services.
• Managed and monitor the LDAP Server to perform look up directory information.
• Performed Mobility devices Management including iPhone, Android, Windows Phone and Blackberry.
• Performed PowerShell Scripting and diagnostic within Exchange/Lync environment
• Active Security Clearance

TECHNICAL SKILLS

Certified: IBM Associate System Administrator Lotus Domino 8.5April 2010

HARDWARE: Dell, HP, IBM, Gateway, Compaq, Printers, Epson, Copiers, PDA’s, Scanners, Blackberries, iPhones, Android

SOFTWARE: JAVA, Visual Basic 6.0, windows 2003/2008/2012 Server, Lotus Notes R6/R8, MS Exchange 2003/2007/2010/2013, Office 365, SCOM, Tivoli Storage Manager, Securtrac, Trend Scan Mail, Linux, AIX, Heat, Project Track, Maximo, Remedy, Service Desk, Lync/OCS Administration, IIS 7, Blackberry Administration Services (BAS 5.0), Blackberry Enterprise Transporter, Mobile Device Management includes iPhone, Windows Phone, Android, Office 2000/2003/ 2007/2010/2013, PowerShell, Exchange Control Panel, Exchange Admin Console(ECP/EAC Tool), Active Sync, Hot Sync, Easy Sync, Norton, E-trust, Windows XP/NT, Windows 7, Windows 95/98/2000 and Active Directory.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Provide advanced level expertise relating to Microsoft Lync 2013 exchange 2010/O365 and Mobile Device Management
• Perform day to day operation of Lync & O365 environments which includes change, release, performance and availability management
• Monitor availability and correct functioning of Lync, O365, MDM as well as, server systems capacity upgrades
• Performed O365 administration on premises\hybrid environment.
• Perform Exchange Online Protection/Office 365/Lync administration, PowerShell Scripting, Blackberry, iPhone, iPad and Windows Phone
• Provide operational support and troubleshooting of system infrastructures, diagnosing and resolving system problems
• Perform mobile device management and configuration using Enterprise Mobility Management using AirWatch
• Troubleshoot Lync 2013 Enterprise Voice issues
• Performed upgrade and replace old domino server with new server
• Refresh design on corresponding production databases; registered new Domino servers in domain and modify Policy documents.
• Created CA Certificate, signed CA Certificate and, restarted http task to correct an issue with an expired web server certificate;
• Provides technical support for Lotus Domino and Exchange applications by planning, testing and documenting.
• Administered and manage Mail Marshall SMTP mail flow and filtering.
• Administered Domino and exchange server (Trend) Scan mail Antivirus and content security protection.
• Perform Storage backup and restore using Tivoli Storage Manager Data Protection.
• Performed Server maintenance on databases, Blacklist/Whitelist SMTP, IP and Domain addresses using Mail-Marshall and, Confirm and monitor message routing issues and message tracking.
• Assigned and resolve Lync 2010, Exchange 2010 using HP Service Desk Manager ticketing system

Systems Administrator/Lync Administrator

Confidential

Responsibilities:

• Administered and managed 8000 Lync users for Center for Medicare & Medicaid Services (CMS).
• Administered and managed the CMS Microsoft Lync Server 2010 Infrastructure.
• Assisted in the Architecture, design, implementation and support of the CMS Lync environment.
• Served as a third level escalation point for problem and resolution associated with Lync client and server issue.
• Check and resolved system Wintel server-based UC application Performance issues and Established Lync user roles.
• Monitored and addressed trouble tickets and service requests submitted to the Lync Team.
• Created SOPs and knowledge base articles and uploaded to the UC Application SharePoint Site.
• Performed Certificate renewal on CMS Lync 2010 Servers.
• Build a Lync 2010 and Lync 2013 lab environment with Exchange 2010/2013 and SharePoint capabilities.
• Perform Lync 2013 Performance Testing and HP hardware Configuration.
• Creating and configured Virtual Machines (VMs) from VMware ESXi 5.1 and Windows Server 2012 HyperV for the Lab environment.
• Configure DNS record for internal and external users
• Manage and delegate permissions within the Lync infrastructure.
• Monitor server memory, create monitoring reports and distribute to senior managers.
• Prepared the Test Environment for Deployment of Lync 2010/2013

Senior Systems Analyst

Confidential

Responsibilities:

• Accepted inbound telephone and email notifications for Enterprise Messaging support Cloud Services incidents and service requests.
• Performed Migration from Exchange 2003/2007 to Exchange 2010. Applied software patches and ongoing system tuning.
• Provided administration and support for Office 365 Exchange, Outlook, Blackberry, Active Directory, Lync, OCS and Proofpoint related issues. Managed Outlook 2003/2007/2010 Public folders access and Set Access Permission for mailbox calendar, system recycle bin, and storage.
• Perform BES Enterprise Server Administration Configuration and work closely with RIM to review logs and provide a resolution.
• Provided support, testing, deployment and upgrade for existing Blackberry Enterprise Servers. Performed Support and Administration on the Windows 2003/2008 physical servers, domain controllers located in Microsoft data centers. Superior troubleshooting and technical support abilities with migrations, network connectivity, and security and database applications.
• Troubleshoot Desktop/Network/Wireless Configuration and remote Connectivity Issues. Support McAfee server policy-based security and control for iPhone, iPad, Android that include device loss protection, endpoint security, data leakage protection, network access control, identity management and assign policies.
• Provide message tracking using the Exchange Control Panel (ECP) Tool message tracking for mail flow delivery receipt and mailbox management using PowerShell, Check mailbox size limit, configure attribute, and lookup mailbox properties.
• Managed Lotus Domino Databases in a windows 2008R2 environment and performed some database development.
• Perform Lotus Notes migration to Exchange 2010 Office 365 environment.
• Provide maintenance support utilizingLotusNotesdatabases, and web-based applications.

System Administrator

Confidential

Responsibilities:

• Implemented solutions to Lotus Notes issues that are routed through Remedy, manage, analyze, update patches, troubleshooting and monitor 50 + servers and over 8,000 users email systems. Monitors Domino server performance mail routing, clustering, applying user re-certifications, messaging infrastructure and server usage; troubleshoot Same-time, SMTP, Quick-place, Web-Notes and Archive issues and maintains security levels on databases.
• Provide Tier 2 and Tier 3 technical support to the APHIS Technical Assistance Center. Remediate vulnerabilities of emails that may contain virus and troubleshoot and resolve Spam Filtering issues. Process mail file deletions request that are older than 30 days (Pending by Server) and process accordingly.
• Perform, backup & restore, data retention solution - knowledge of primary messaging standard protocols such as SMTP and LDAP, Manage and /or assist in deployment of systems updates, patches and other changes according to change management procedures. Perform Blackberry Administration, configuration, testing, training and deployment, Lotus Notes Domino Migration from 6.5 to 8.5.1 and Blackberry Server Migration using Blackberry Enterprise Transporter 5.0. Deploy, integrate and administer new and existing databases and third party applications for bother internal and external customers. Administer daily, weekly, and monthly support of Notes Domino Environment and participate in the design and testing of new applications.
• Administer access control for users and group members of Notes, certificate renewals, and mail file quota management, assign server patches, upgrades and load fix-up, compact and updall on corrupted mail files, mail-in database creation, rename, move account from one state to another and Delete dead mail that resides on the server messaging and route un-routable mail that sits on the Dept. SMTP gateway.
• Perform Determine the root cause of Domino environment outrages with recommendations for long term corrections.
• Providing Notes /Domino Administrative and Development Support, servicing a mixed R5/R6/R7/R8 and using Domino Designer, modify database form fields per user request. Reviewed ACL’s, notes.ini, logs files, servers/configure/connection/program docs, agent’s schedule, disk space availability. Create auto responder/reply to sender, simply action agent, and added condition.
• Maintained Lotus Notes/Domino server that supported over 6,000 users. Monitored Notes’ server replication, critical agent execution, server logs, and Notes client deployment and instructions.
• Participate in New Hire Orientation, and inform new hires on how to access various network resources. Process all employee termination by removing user accounts from Notes and enterprise-wide directories (SMD/NAB). Assist Notes users with logging, Archiving, web mail usage, group membership and assigned database access, and resolved database file replication, Email and Calendaring conflict Issues. Update Notes Administration project plan following software enhancements or database development
• Administered access control for users and group members of Notes accounts including creation, deletion, certificate renewals, and mail file quota management of such accounts. Update common name, organization unit, and hierarchal changes, as needed and perform routine maintenance and troubleshooting. Installed and Configure Lotus Notes on a Citrix server and AIX, Linux server user account management.
• Troubleshoot and fix corrupted bookmark template, load fix-up, compact and updall on corrupt mail files and databases, and move mail file and New Certifier to correct organization unit and perform backup, restoration, using VERITAS Exec on a Win 2003 environment. Configured and Synchronize blackberry devices on a MS outlook exchange environment. Monitored notes connection including Notes users, browser, e-mail clients, mail routing and replication. Troubleshoot and resolve various lotus notes domino and Microsoft Exchange server related issues. Resolved database file replication conflicts, corrupt mail files databases and bookmarks and, desktop and laptop configuration issues.
• Performed Desktop Support, Network Administration/Maintenance and support of user accounts and various network scripts. Create Active Directory accounts, activate network tokens, password/group membership management, rename and move accounts. Provide support of hardware devices including DELL/HP Laptops, PC’s, and monitors, servers and printers usage, troubleshoot and repair workstations and Laptops peripherals. Managed, configured and apply Windows security policies to user’s desktop and laptop.

Senior Technical Support Specialist

Confidential

Responsibilities:

• Provide phone and direct support for internal and international users and entered calls into a Heat/ Remedy Software call tracking database.
• Performed upgrades such as hard drives, memory, and Operating systems installation, (Windows 98, NT, 2000, XP.
• Create, reset and unlock users’ account for new and temporary employees within a Novell and NT environment.
• Troubleshoot and resolves various hardware and software issues. Install various LAN Printers and migrates users’ PCs onto the domain.
• Provide additional support to such as TCP/IP configuration support, remote access using SMS (System Management Server), hardware, and software installations, ghosting and Perform Lotus Notes R5/R6 installation and configuration.
• Addressed technical problems by recreating the problem and working one on one with users to resolve it, document all calls in Remedy.
• Provide TCP/IP configuration, remote access, hardware, and software installations support.
• Upgrade hard drives, memory, and operating systems installing (Windows 98, NT, 2000, Windows 7/8).
• Create resets and unlocks user’s account for new and temporary employees within a Novell and NT environment.
• Troubleshoot and resolve various hardware and software issues.
• Core applications supported are: MS Office XP Suite including Front Page and Publisher; Lotus Notes R5, various web based applications.