BRIGHT HOUSE NETWORKS Resume Florida - Hire IT People

SUMMARY

Over 8+ years of technical skills and customer services experience.
A solid track record in full - filling and exceeding customer’s expectations through clear emphasis on understanding customers' needs.
Excellent people and problem solving skills.
Highly flexible and versatile able to perform under various functional and system requirements.
Brings a high level of energy and positive attitude to any team.
Highly motivated self-starter.

PROFESSIONAL EXPERIENCE

BRIGHT HOUSE NETWORKS

Confidential, Florida

Responsibilities:

Provided high quality and timely customer service support via phone and email.
Managed calls flow and responded to services issues, billing and sales promotions.
Monitored customer's equipment to make sure all equipment are within spec and charts.
Worked closely with the NOC team to resolved ongoing network and outage issues.
Maintained remedy tickets and used other tools liked solarwinds to updated customers’ issues.
Communicated with other departments to resolve the issues and follow up with customers.
Scripted modems and patched new firmware for better performances.
Troubleshoots Internet protocols, included TCP/IP, DNS, DHCP as well as networks and LANs.
Troubleshoots utilized tools such as NYROC, Unified, Uniform.
Assisted techs with ICOMS, created accts, added/removed services and equipment, occurrences.
Used OMSE to perform basic look ups, provisioned/de-provisioned accts, transferred service.

Premier Mortgage

Confidential

Responsibilities:

Responsible for reviewing all residential mortgage closed loan packages for completeness and accuracy.
Shipped loan files to the investor and processed investor purchases funding.
Reviewed loan file for completeness and accuracy to the investor’s funding conditions.
Cleared conditions as needed and obtained missing documents.
Ensured document stacking order to meet investor's compliance requirements.
Acted as a backup for the closing team as needed.

CFIC Home Mortgage

Confidential, Florida

Responsibilities:

Reviewed loan applications and processing information into system Calyx/Point.
Obtained additional documentation needed from all sources and complete checklists/worksheets.
Submitted documents for automate system Saxon Underwriting approval.
Reviewed and collected underwriter conditions and submitted conditions for underwriting approval.
Prepared closing instructions and reviewed required loan documentation and HUD-1 for accuracy.
Maintained awareness of all legal regulations relating to processing and closing.

Confidential

Loan Assistant

Responsibilities:

Verified new loan application to ensure all document conditions were met.
Evaluated loans to ensure compliance and kept up to date with all states and federal compliance regulations.
Stacked loan files in order and data processed into loan operating system.

Confidential

Reservation Sales Agent

Responsibilities:

TECHNICAL SKILLS