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Bright House Networks Resume

3.00 Rating

FloridA

SUMMARY

  • Over 8+ years of technical skills and customer services experience.
  • A solid track record in full - filling and exceeding customer’s expectations through clear emphasis on understanding customers' needs.
  • Excellent people and problem solving skills.
  • Highly flexible and versatile able to perform under various functional and system requirements.
  • Brings a high level of energy and positive attitude to any team.
  • Highly motivated self-starter.

PROFESSIONAL EXPERIENCE

BRIGHT HOUSE NETWORKS

Confidential, Florida

Responsibilities:

  • Provided high quality and timely customer service support via phone and email.
  • Managed calls flow and responded to services issues, billing and sales promotions.
  • Monitored customer's equipment to make sure all equipment are within spec and charts.
  • Worked closely with the NOC team to resolved ongoing network and outage issues.
  • Maintained remedy tickets and used other tools liked solarwinds to updated customers’ issues.
  • Communicated with other departments to resolve the issues and follow up with customers.
  • Scripted modems and patched new firmware for better performances.
  • Troubleshoots Internet protocols, included TCP/IP, DNS, DHCP as well as networks and LANs.
  • Troubleshoots utilized tools such as NYROC, Unified, Uniform.
  • Assisted techs with ICOMS, created accts, added/removed services and equipment, occurrences.
  • Used OMSE to perform basic look ups, provisioned/de-provisioned accts, transferred service.

Premier Mortgage

Confidential

Responsibilities:

  • Responsible for reviewing all residential mortgage closed loan packages for completeness and accuracy.
  • Shipped loan files to the investor and processed investor purchases funding.
  • Reviewed loan file for completeness and accuracy to the investor’s funding conditions.
  • Cleared conditions as needed and obtained missing documents.
  • Ensured document stacking order to meet investor's compliance requirements.
  • Acted as a backup for the closing team as needed.

CFIC Home Mortgage

Confidential, Florida

Responsibilities:

  • Reviewed loan applications and processing information into system Calyx/Point.
  • Obtained additional documentation needed from all sources and complete checklists/worksheets.
  • Submitted documents for automate system Saxon Underwriting approval.
  • Reviewed and collected underwriter conditions and submitted conditions for underwriting approval.
  • Prepared closing instructions and reviewed required loan documentation and HUD-1 for accuracy.
  • Maintained awareness of all legal regulations relating to processing and closing.

Confidential

Loan Assistant

Responsibilities:

  • Verified new loan application to ensure all document conditions were met.
  • Evaluated loans to ensure compliance and kept up to date with all states and federal compliance regulations.
  • Stacked loan files in order and data processed into loan operating system.

Confidential

Reservation Sales Agent

Responsibilities:

  • Provided travel itineraries, hotel and car reservations.
  • Assisted marketing selling travel products and promotions.
  • Processed weekly payroll entry and maintained MS Excel spreadsheet and ledger.
  • Distributed check, and ran misc. reports.

TECHNICAL SKILLS

  • Windows OS
  • MAC OS
  • DOS
  • UNIX
  • SQL Queries Reports
  • SAP
  • Norton Ghosts Backup
  • Microsoft Office
  • Word, Excel, Access, PowerPoint, Outlook
  • Remedy Tickets
  • Script
  • Decryption
  • VPN
  • LogMeIn| TCP/IP
  • LAN/WAN
  • Networking
  • Solarwinds WhatsUpGold

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