SUMMARY:

• Over 27 years experience and education in the computer/technology industry
• Extensive knowledge of Windows 95/98/NT/2000/XP/Vista and Windows Server 2000/2003/2008/2012/ Exchange 2007/Exchange 2010/Exchange 2013
• 17 years experience in hardware installation and configuration
• 16 years computer networking experience
• 26 years teaching and training experience
• Knowledge of Windows 95/98/NT/2000/XP/Vista and Windows Server 2000/2003/2008/2012/ Exchange 2007/ Exchange 2010/Exchange 2013. VMware, Virtualbox and Hyper - V virtualization technologies.
• 24 years experience in software installation and configuration
• Lync Server 2010 Certified Technology Specialist
• Exchange Sever 2007/ Exchange 2010 Unified Messaging (Voice Mail) Integration
• SIP Gateway Network Integration for Audio Codes, Dialogic, NET/Sonus UX-1000 T1/E1 Gateways
• Active Directory Support/Troubleshooting
• Microsoft VoIP, Instant Messaging, Audio/Video Conferencing Design, Configuration/Installation
• Network Troubleshooting via Microsoft QOE server and OCS logger tools
• MTLS/TLS certificate design, installation
• Integrate OCS 2007/Lync 2010/Lync 2013//Exchange 2007-2013 UM to Nortel PBX/IP-PBX
• Provide 3rd Level Help desk support and Pre/Post Sales Engineering

PROFESSIONAL WORK EXPERIENCE:

Confidential, Minneapolis, MN

Lync 2013 End User Trainer

Responsibilities:

• Conducting up to 3 training sessions a day Confidential various Confidential sites throughout the Confidential .
• Creation of training materials and curriculum for Confidential training.

Confidential

Senior Unified Communications Consultant

Responsibilities:

• My duties included triaging Exchange and Lync issues as well as preparation for upgrade exams.
• Sat in on planning meetings of possible Lync implementations.
• Helped create and implement new training protocols and procedures.

Confidential, Minneapolis, MN

Windows 7 Migration Tech

Responsibilities:

• My duties included backing up data, imaging new and refurbished desktops and laptops with Windows 7, Then to restore the backed up data as part of a companywide refresh from windows XP.
• Additional duties involved troubleshooting networking and imaging issues that resulted from the migration process.
• End user training on various apps and procedures.
• Creation of new troubleshooting and triage procedures which saved time and increased productivity with other technicians.

Confidential

Senior Unified Communications Consultant

Responsibilities:

• My duties included creating the Lync 2010 Lab for Orange based in Clearwater, FL. Sitting in on various planning meetings for clients, and assisting in ongoing projects related to unified messaging, and unified communications solutions.
• Designed wireless recommendations and documentation for Microsoft wireless project. Duties included designing placement of AP’s, determining signal strength, locating obstacles that had to be overcome, determining channels so as not to cause bleed through from other floors, performing AP inventory for all 92 buildings on the Seattle Microsoft campus.
• Implementation of Sonus UX-1000 Gateway for Exchange UM/Lync 2010 functionality in Orange Clearwater lab.
• Creation of Lync 2013 and exchange 2013 environment using VMWare Vcenter.
• Instrumental in selection of goods, services, and offerings for Microsoft UM/UC solutions for internal and external Orange clients.

Confidential, Las Vegas, NV

Unified Communications Technologies Instructor

Responsibilities:

• Provided ongoing training to Compass employees, partners, and end user clients on Cisco Telepresence hardware and software configuration. Setup banners and lab equipment for class. Acquired Cisco Advanced Field Engineer certification.
• Helped develop and improve Compass training documentation and instruction on integration with Outlook 2010 product. Helped develop curriculum on Cisco Telepresence integration with Lync 2010.

Confidential, Macon, GA

Exchange 2010/Lync 2010 Consultant

Responsibilities:

• Responsible for the design and implementation of Exchange 2010 and Lync 2010 solution for Confidential & Confidential .
• Performed upgrade from Exchange 2007 to Exchange 2010 and devised end user training for Exchange UM using Outlook 2010

Confidential, Woodbury, MN

Messaging Administrator

Responsibilities:

• Responsible for the UM/UC needs of 4300 mailboxes, 3000 users, 7 Exchange servers, 9 OCS Servers.
• Upgrade Exchange 2007 servers to current patch levels and maintain.
• Present a plan, perform upgrade and devise end user training for the upgrade of Exchange 2007 to Exchange 2010 for DR in Woodbury & Richfield.
• Upgrade OCS 2007 R2 servers to current patch levels and maintain Present a plan, perform upgrade and devise end user training for the upgrade of OCS to Lync for DR in Woodbury & Richfield.
• Maintain and support integration of LifeSize video conferencing system with OCS/Lync Integrate OCS/Lync with Cisco phone system to accommodate extension dialing, and least cost routing. Expand OCS/Lync phone bridge capability in Production environment Devise end user training for LiveMeeting and Including LifeSize integration.
• Document server settings & design principles. Backup and restores of Exchange, Lync & LifeSize systems.

Confidential, Waukegan, IL

OCS/Lync Consultant

Responsibilities:

• Creation of LCS 2005 SP1 and Sametime to Lync Migration path. Migration of LCS SP1 users to OCS 2007 R2 Pool. Migration of users from OCS 2007 R2 to Lync Server 2010.
• Prepare Active Directory Schema, Forest, and Domain, Connect to existing SQL server database provided, Deploy OCS 2007 R2 Enterprise Pool in Lab environment, Deploy OCS 2007 R2 Enterprise Pool in Production Environment. Deploy Lync Server 2010 in Lab environment, Deploy Lync 2010 in Production environment.
• Configuration DNS for OCS & Lync Pool, Creation of Pool(s), Configuration of Pool(s), Add Servers to Pool(s), Configuration Certificates for all OCS & Lync roles including Front End, Web Conferencing, and A/V Conferencing Server Roles, Configuration Audio/Video Conferencing and Web Conferencing, Enable Users for Office Communications Server & Lync Server.
• Configure Users for presence and web conferencing, Deployment of the Office Communicator 2007 R2 Client, Configure Client Sign-In, Test Office Communications Server Configuration for Office Communicator, Deploy the Live Meeting 2007 Client, Deploy the Live Meeting Client, Deploy the Outlook Add-in, Customize Meeting Invitations
• Document server settings & design principles

Confidential, Denver, CO

Lead Lync Server Admin

Responsibilities:

• Remote Creation of Assessment Report with Descriptionof Customer’s current environment, Identification of risks or gaps that might present problems / mitigation plan for identified deficiencies, List of required hardware and Hardware and software deployment recommendation
• Remote Preparation of Active Directory Schema, Forest, and Domain, Connect to existing SQL server database provided, Deploy Lync 2010 Enterprise Pool in Lab environment, Deploy Lync 2010 Enterprise Pool in Production Environment.
• Remote Configuration of DNS for Pool, Creation of Pool(s), Configuration of Pool(s), Add Servers to Pool(s), Configuration Certificates for all Lync roles including Front End, Web Conferencing, and A/V Conferencing Server Roles, Configuration Audio/Video Conferencing and Web Conferencing, Create and Enable Users for Lync Server
• Remotely Configure Users for presence and web conferencing, Deployment of the Lync Client, Configure Client Sign-In, Test Lync Server Configuration for Lync client.
• Document server settings & design principles

Confidential, Minneapolis, MN

Unified Communications Consultant

Responsibilities:

• Guide EcoLab team in Preparation of Active Directory Schema, Forest, and Domain. Assist in creation of SQL server instance, Deploy OCS 2007 R2 Enterprise Pool in Lab environment, Deploy OCS 2007 R2 Enterprise Pool in Production Environment.
• Guided EcoLab team in Configuration of DNS records for Pool, Creation of Pool(s), Configuration of Pool(s), Add Servers to Pool(s), Creation & Configuration of Certificates for all OCS roles including Front End, Web Conferencing, and A/V Conferencing Server Roles, Configuration Audio/Video Conferencing and Web Conferencing, Enable Users for Office Communications Server.
• Configure Users for presence and web conferencing, Deployment of the Office Communicator 2007 R2 Client, Configure Client Sign-In, Test Office Communications Server Configuration for Office Communicator, Deploy the Live Meeting 2007 Client, Deploy the Live Meeting Client, Deploy the Outlook Add-in, Customize Meeting Invitations
• Documentation of server settings & design principles.

Confidential, Las Vegas, NV

OCS/Lync Consultant

Responsibilities:

• Creation of Assessment Report with Descriptionof Customer’s current environment, Identification of risks or gaps that might present problems / mitigation plan for identified deficiencies, List of required hardware and Hardware and software deployment recommendation
• Prepare Active Directory Schema, Forest, and Domain, Connect to existing SQL server database provided, Deploy OCS 2007 R2 Enterprise Pool in Lab environment, Deploy OCS 2007 R2 Enterprise Pool in Production Environment.
• Configuration DNS for Pool, Creation of Pool(s), Configuration of Pool(s), Add Servers to Pool(s), Configuration Certificates for all OCS roles including Front End, Web Conferencing, and A/V Conferencing Server Roles, Configuration Audio/Video Conferencing and Web Conferencing, Create and Enable Users for Office Communications Server
• Configure Users for presence and web conferencing, Deployment of the Office Communicator 2007 R2 Client, Configure Client Sign-In, Test Office Communications Server Configuration for Office Communicator, Deploy the Live Meeting 2007 Client, Deploy the Live Meeting Client, Deploy the Outlook Add-in, Customize Meeting Invitations
• Document server settings & design principles

Confidential, Bloomington, MN

Unified Communications Engineer

Responsibilities:

• Responsible for the physical installation of equipment and/or the software configuration used in the deployment of Microsoft's Unified Messaging, Unified Communications and advanced unified communication applications.
• Creation of Active Directory group policies for enterprise software installation. Creation of cmdlet scripts to perform various functions in Exchange 2007/Server 2008, and Office Communications Server 2007.
• Provided preventative maintenance as required, participated in vendor meetings and acted as a technical resource to the project managers or sales executives.
• Served as the customer point of contact for system problems including troubleshooting and resolution.
• Enterprise level group administration of network using Windows Server 2003 Active Directory.
• Provide tech support, Installation, & maintenance. Configuration & install communications & PC hardware & software, perform problem diagnosis & recommend solutions.
• Configuration of unified messaging protocols using remote tools (Dameware, PCAnywhere, NetOp Remote Control).
• Extensive travel and after hours on call work. A proven track record working with Microsoft server software.
• Active Directory administration. Imaging test lab computers with OS and applications, mapping network drives and shares to Windows servers, configuring network settings and trouble-shooting application errors, as well as providing follow-up support.