SUMMARY

• Enterprise technical administrator and systems architect with over 16+ years experience in client server, solutions support, web application systems and network implementations.
• Proficient in project management and systems integration/administration using Windows based network technologies.
• Knowledge and experience with both the Microsoft BackOffice server stack and application suites in addition to industry standard system management, security and networking modules.
• Expertise in the configuration and administration of IIS and .NET application servers
• Strong troubleshooting and application support skills.
• 10+ years of enterprise - level VMware experience including virtualization architecture planning, deployment, troubleshooting, support and day-to-day administration
• Enterprise experience with virtualization management applications including VMware ESXi, Capacity Planner, vSphere, vCenter, Platespin, VMware Converter, SRM, vCloud Director, VCOPS/VROPS,VCAC/VRA,VCO/VRO, Log Insight, ITBMS, Veeam,VizionCore,.Openstack, Azure and other third party virtualization application solutions
• Excellent interpersonal and communication skills. Highly motivated and able to set effective priorities to achieve system and operational deadlines
• Have the tenacity to work under pressure, multitask and consistently deliver results individually and as part of an infrastructure and operations team.
• Team player with a proven track record leveraging virtualization, management and cloud computing solutions to increase enterprise agility and sustainability coupled with excellent problem resolution skills.

TECHNICAL SKILLS

Virtualized Environments: VM Build and Provisioning, VCenter, VMotion/HA/DRS,EVC and FT clustering, VM templates, Cloning, Hot/Cold Migrations, VUM Update Manager, P2V, V2V, VMware Converter, vSphere Site Recovery Manager,Vswitches,VLAN’s, Resource Pools, Capacity Planner/Analyzer, Virtual Data Center Administration with fiber channel connectivity to EMC, IBM Netapp and Hitachi SAN LUNs. ESX/ESXi, VMware View,, Leostream, Application Virtualization, Veeam, VizionCore, vFoglight, Commvault,vRanger,Embotics,,Platespin Migrate & Recon, VMware vShield,Thinapp, Cisco Nexus vDS, Cisco UCS, vSphere data recovery, Chargeback, AppSpeed, vCLoud director. IAAS, PAAS, SAAS Environments vCloud Automation Center, vCenter Operations Management Suite, vCenter Orchestrator, vFabric Hyperic,vCloud Director,vCloud Networking and Security, Site Recovery Manager. AWS, Azure

Software Defined Data Centers: vRealize vRA / vRO/ vROPs / Log Insight, NSX, VCM, Replication, Infrastructure Navigator, Application Services, architecture, integration, service operations and administration

Web Architecture: IIS5.0/6.0/7.0/7.5, Apache Tomcat, Microsoft .NET, Siteminder, Load balancing, Web application servers, ASP and SQL/Oracle backend integrationEnterprise Applications Acronis Enterprise Imaging server, MS Project Server, MS Visio, WSUS server, SQL Server Administration, SMS, Exchange, Symantec Ghost Multicast Server, Dameware NT, Ecora Patch Manager, Shavlik HfNetChkPro, Citrix Metaframe, Veritas Backup, Blackberry Enterprise Server, VoIP, PeopleSoft, Oracle 12/11g/10G/9i, MS SharePoint, BEA WebLogic, Altiris, GFI LANguard, Windows Security Utilities, Legato, Tivoli,Bladelogic, Shavlik NetChk Protect, Citrix, Windows/SQL Clustering, AWS

Anti-virus: McAfee e-Policy, Trend Protect, Symantec Endpoint,Kaspersky & MS Forefront.

Networking: Wireless & TCP/IP, Load Balancing, WAN/LAN HP Openview, BMC Patrol, Unicenter, HP JetAdmin,, Samba Server, System Backup and Recovery Utilities, NAS Technology CIFS and NFS, LDAP,TCP/IP, DNS, DHCP, WINS, Ssh Secure Shell, IPX/SPX, Avocent KVM, Switches and Routers .

SAN: EMC, XtremIO, VNX, VMAX, VSAN, NetApp, IBM, 3PAR, Dell, HP, Pure Storage Arrays

Administration: File, Print, Application Server management, Active Directory Services (ADS), Sarbanes-Oxley compliance (SOX), Project Management, ITIL Service Operations Processes (Incident Problem, Event Request and Change Management)

Implementations: Server Builds, Windows Scripting, System Imaging, Software Deployment, Upgrades, Code Promotion, Capacity, Release and Deployment Management

Systems: Dell Power Edge systems, HP servers, C7000 Blade environments, HP DL, ML rack servers, IBM eSeries server configurations

Languages: Batch Scripting, VB, XML, HTML, CSS, JavaScript, SDLC, ASP.NET, VBScriptOperating Systems Windows XP/Vista/7/8/10, NT/2000/2003/2008/2012,Red Hat Linux

Enterprise Operations Frameworks: TOGAF, ITSM, ITIL, COBIT, Six Sigma, MOF

PROFESSIONAL EXPERIENCE

Lead Infrastructure Engineer

Confidential

Responsibilities:

• Responsiblefor the architecture definition, design and delivery of the North America (NA), Europe (EMEA), Asia (APAC), and LATAM datacenter environments and application hosting projects
• Designed, Implemented and Supported VRealize infrastructure modules for Server Virtualization, Desktop Virtualization, Operations Management, Disaster Recovery and Cloud Computing solutions.
• Technical SME for Cloud Operations, VCE Vblock systems, Virtualization, Windows OS, Intel X86 hardware, virtual security and networking, IAAS, PAAS, infrastructure hosting and DR/BCP
• Defined the virtualization private and hybrid cloud strategy for the organization, including adoption of new virtualization toolsets and standard operating procedures.
• Architected the infrastructure design and handled the implementation of the corporate VMware solution framework and deployment of the vRealize VSphere, VRA, VCO, VCM NSX, VROPS, Hyperic(End Point), EMC Recover point, and SRM, modules
• Defined and documented reference architectures, micro designs, operational policies and guidelines for the virtualized environments including high level implementation plans

Infrastructure Operations Engineer

Confidential

Responsibilities:

• Cloud Operations SME responsible for the design, implementation, configuration, management and administration of the SDDC environments using the VRA, VROPS, vCenter, vSphere, SRM, VUM, LogInsight, NSX and vReplicator, cloud suite modules
• Responsible for the day to day operational health of the VMware Technical Stack. Provided L4 global production support to ensure rapid and efficient handling of escalated issues.
• Performed virtual environment module and change configurations, software upgrades, release cycles, patching and deployment administration,
• Coordinated the data center re-architecture projects involving server consolidations and migration activity management from the legacy datacenters to the SDDC environments (Dev.QA and Prod)
• Responsible for the VROPS operational monitoring and capacity utilization of the global virtual infrastructure ensuring that the environment thresholds and alerts are being managed.
• Functioned as a virtual core escalation resource to Identify, diagnose, determine and resolve root cause analysis for automatic alerts, issues and virtual operations support incidents
• Documented and implemented operational processes and routines for the virtual infrastructure team to improve operational practices, procedures, ITSM alignment and governance.
• Performed virtual infrastructure assessments to identify operational bottlenecks, infrastructure issues and remediate roadblocks for continuous improvement and service operations enhancement..

Senior Infrastructure Engineer

Confidential

Responsibilities:

• Designed, installed and configured VMware vSphere environments with vCenter management, vCloud Director, VMware Data Recovery, VMware Site Recovery Manager, VMware View, Backup, High Availability,
• Configured and maintained ESXI clusters. Maintained and handled the troubleshooting of virtual machines. UtilizedvCenter Operations Manager to monitor the health of the vCenter environment backups and replication, ESXi host connections and virtual machine connections.
• Performed monitoring, tuning, resource and capacity planning, dashboard customization, health checking, policies, compliance, and hardening of virtual environments.
• Supported virtual Infrastructure within internal virtualization, hybrid and third party cloud delivery environments (Rackspace, IBM, Azure, AWS).
• Designed and implemented workload management using VCenter Cloud Automation Center (VCAC), VCenter Orchestrator (VCO) and enterprise compliance solutions using VCenter Configuration Manager and VCenter Infrastructure Navigator.
• Handled multiple P2V/VM Conversions, vCenter administration tasks relating to vMotion, Storage vMotion, High Availability (HA), Distributed Resource Scheduler (DRS), Thin Provisioning, Update Manager, Storage Extends, Virtual Switches, Virtual Distributed Switches, Cloning VM’s, Templates, user roles and resource management.
• Provided L3/L4 support for the wintel production server environments
• Strategized with IT leadership to develop business drivers, service management, cloud strategies, technology direction and cloud sourcing options (private, hybrid, public).

Infrastructure Enginner

Confidential

Responsibilities:

• Handled the design, architecture, configuration and administration of the VMware vSphere server environments with VCenter management Site Recovery Manager (SRM), vCenter Operations Manager, vCloud Director and the Horizon View Horizon View, Mirage, Workspace, ThinApp desktop virtualization infrastructure (VDI).
• Implemented the enterprise server farm consolidation of the existing physical datacenters to the large scale ESXi vsphere environment, virtualized datacenter upgrades and release administration of the virtual infrastructure environment
• Performed the windows server rightsizing, scoping, capacity planning and disposition of physical servers that were migrated to the virtualized environments
• Configured multiple virtual and physical Windows servers to replace the legacy Windows IIS/Apache, web applications, SQL, Citrix, SharePoint, File, Print, AD, custom and third party application servers
• Provided windows OS administration, security, virtual infrastructure, backup and clustering support.
• Implemented the standardization of the virtual infrastructure and environment using best practices to address all operational efficiencies
• Handled third-level escalation and troubleshooting for all server related issues.
• Executed the Physical to Virtual (P2V), Virtual to Virtual (V2V) and Virtual to Physical (V2P) migrations for the Windows, VMware, Hyper-V and legacy servers.
• Implemented complete systems builds, upgrades, code deployments security policiesvirus protection and monitoring of the physical and virtual data center environments.
• Administered all enterprise windows servers. Supported both the production anddevelopment environments containing multiple servers running SQL, IIS, SharePoint andracle and custom applications.
• Designed technical documentation and operational procedures for the server applicationInstallations, migration path, server farm capacity, scaling and post configuration of thevirtual and physical server environments

Infrastructure Engineering Consultant

Confidential

Responsibilities:

• Designed and implemented the enterprise VMware View VDI VMware infrastructure including the mapping and deployment the view dmz security servers, connection brokers, composer, replica and transfer servers,vcenter management, view administration portal, network vlans, profile server, persistent and non persistent pool creations and the remote management for the thin clients used by the agents
• Provided third level support for mission critical, high availability servers, web applications and clustered environments
• Handled the troubleshooting of the hosted infrastructure for software, application, and server performance issues in the Prod, QA, Dev and Test environments.
• Handled the virtual infrastructure upgrade and releases from 4.x to 5.0
• Implemented best practice configurations for the virtualized environment
• Administered IIS web servers serving .net applications to internal and external business units.
• Installed and configured Windows 2003 and 2008 servers using enterprise standards
• Set base configurations and OS hardening standards for the windows server implementations
• Implemented technical application release deployments, operational procedures and security standards for the server farm infrastructure
• Managed the administration of the VMware hosted server infrastructure and maintained multiple virtual HA/DRS host clusters
• Implemented the VMware and VDI infrastructure upgrades and delivery of the
• ESXi/vSphere environment releases, maintenance updates, patches, components and integrated modules
• Supported the escalated physical/virtual server issues and handled resolutions involving server debugging, kernel load, memory management, time synchronization, NIC,HBA conflicts,TCP/IP stack, disk partitions, CPU processing,
• Performed the capacity analysis of existing physical server environments and executed the server consolidation and datacenter migration plans
• Performed various server P2V implementations and supported the post conversion tasks
• Mapped and documented the virtual infrastructure for all VMware guests, hosts, datastores, vswitches LUNs, Storage Arrays and datacenter configuration policies
• Handled the creation and revision of software and application release documentation, including installation, operations, and maintenance procedures
• Documented the virtualized systems and server architecture including the creation of Visio diagrams

Lead VMware/Window Administrator

Confidential

Responsibilities:

• Engineered, configured, implemented and managed the view4.0 (VDI) Virtual infrastructure
• Architected and deployed key VMware ESXi technologies, HA/DRS clusters, P2V. ESX migrations from 3.01 to 3.5 to Vsphere 4.0.,Vsphere VDI View and VMware SRM (Site Recovery Manager
• Supported the windows 2003/2008 server environments including daily operations and maintenance of a wide variety of custom application servers and multiple network devices
• Implemented the active directory consolidation project for LDAP, OU’s, GPO’s and AD accounts management. Provided support for Exchange, File .Print, Citrix and web server administration
• Provided third level server support for the multi-site environment using windows and VMware virtualized servers for corporate, collocation and data center operations including technical support for the Dev, QA, UAT, Prod teams. Worked with the business units to continue sizing and development of VMware infrastructure based on business needs
• Implemented detailed architectural designs and provided day to day support services for the VMware infrastructure. Managed VM storage and networking configurations, VM deployments, P2V conversions, and VM lab manager administration for finalizing custom configurations and system architecture.
• Performed enterprise-wide upgrades from early to current versions of VMware solutions
• Architected scalability and sizing of servers for P2V migrations using performance traces and multiple virtualization planning tools
• Handled code Promotion of Asp.Net, VBScript, Java enabled solutions running on IIS Web Servers. Managed implementation of IIS Web servers and applications running on ASP and Oracle backend /SQL Server databases
• Monitored and provided systems management support to proactively detect and respond to problems and reduce day-to-day operational costs using system tools such as Microsoft System Center Operations Manager, Tivoli, GFI, Event Sentry and Kiwi Syslog. Monitored back up jobs using Symantec Veritas Backup Exec I1D/NetBackup
• Performed application administration and support for the Blackberry Enterprise/MS exchange 2003 and 2007 enterprise environments including backup and restore procedures, Front End/Back End setups, OWA, RPC/HTTPS, IIS, message flow and security.
• Monitored performance, message queues, e-mail filtering (spam, anti-virus), mail trafficFiltering/blocking and exchanges services for proper system performance
• Supported the administration and troubleshooting of the Citrix Server XenApp 4.5 farm running on Windows 2003 servers
• Used scripting technologies, such as VB Script, PowerShell, WMI, WinPE, and PXE to automate administration tasks. Created, tested and deployed scripts across a wide variety of system platforms

Senior Systems Administrator

Confidential

Responsibilities:

• Designed and architected the VMware datacenters including physical and logical technical plans, proof of concepts (POC) and documentation of the virtual datacenter and VDI environments
• Provided server management, administration and support for the 24/7 production data center server farms including break/fix, root cause analysis and implementation of preventative maintenance measures.
• Developed and implemented work flows to manage the IIS Server environment
• Monitored website operations, availability and performance on 500+ IIS Web Servers
• Worked with all users and developers of IIS based applications to ensure timely production deployments, application stability and availability
• Provided datacenter enterprise support for VMware ESX server related issues, maintaining the virtual server environment, configuration of ESX 3x and VCenter 4x, physical to virtual conversions using native tools and third party products, back-up of virtual machines as well as DR procedures utilizing VMotion, snapshots, and replication
• Implemented multiple physical to virtual(P2V) migrations, virtual conversions and server consolidation of windows/linux servers to the production vmware esx environments using vmware converter, Acronis and Platespin tools
• Performed migration from Microsoft Virtual Server to VMware ESX server tocentralize management and unify infrastructure
• Handled VMFS file system configuration management, creating clones, images templates, resource allocation pools, performance troubleshooting and system monitoring
• Provided support for load balancers and single sign on authentication using Resonate and Siteminder for IIS based and .Net applications servers
• Performed daily server cluster management tasks including cluster health checks, failovers, node, root cause analysis and cluster group resource availability.
• Configured, deployed, maintained and patched physical and virtual windows and linux server systems
• Created Visio network and systems configuration documentation
• Supported multiple IIS web servers in a production environment, including web application performance tuning, problem troubleshooting, managing digital certificates, load balancing and code promotion from non-prod to production

Infrastructure Engineer

Confidential

Responsibilities:

• Configured multiple Win 2003 servers for file, print, application serving and implemented server builds and upgrades using Sysprep and Acronis imaging utilities.
• Configured Active Directory, Domain Policies, OU and GPO’s, Antivirus Management, VPN, Citrix and Terminal services solutions.
• Performed server data backups and recovery, volume administration, patch management,
• Handled the Installation and configuration of red Hat Linux servers and supported the secure and HA (High Availability) Linux systems environment
• Provided Technical and application troubleshooting on DELL, HP and IBM servers, OS and application software.
• Conducted process planning, knowledge transfer, and resource management to expedite migrations and reduce P2V failure rates.
• Completed large-scale P2V migrations in multiple environments including planning, deployment, and team operational support
• Supported and administered the exchange 2003 clustered servers within a multiple site exchange environment including support for the blackberry application servers.
• Used VBScript to automate remediation, daily processes and routines. Ensured package delivery, maintained login scripts and custom VB scripts for automating client installation deployment, management and configuration and creating packages
• Handled system platform migrations, performance tuning, configurations and infrastructure assessments
• Supported multiple application server environments running team foundation server, SharePoint server, project server, system center configuration manager, Citrix, system center operations manager and SQL server (standard/enterprise )
• Supported Apache, IIS 5/6 configurations and application administration for HTTP, HTTPS, FTP, SMTP, PHP and ASP server environments
• Worked with IIS based applications to ensure timely production deployments, application stability and availability
• Documented network IT policies and projects including the creation of network maps, topology diagrams, vulnerability assessment reports, inventory & warranty tracking docs, technical project plans, system build docs and configuration specs.
• Developed standards and policies to standardize system operations and procedures
• Provided 2nd and 3rd Level Support for all Citrix, VMware and Windows servers, including related technologies such as Active Directory, DHCP, DNS, WINS, MOM, IIS, SMTP routing, and Proxy services, across two data centers

Systems Technical Consultant

Confidential

Responsibilities:

• Coordinated the technical upgrade of server systems within the NT/2000 Platform to the Windows 2003/2008 environment
• Managed the migration of technical developers and functional analysts from the retired NT domain into Active Directory Services (ADS)
• Configured and maintained a central distribution server cluster used to deliver application support, antivirus, patch & systems management within Active Directory.
• Created the work plan and managed the scope, implementation, timeline and go-live for the production rollout of Systems management server (SMS) and Windows Software Updates Services (WSUS)
• Led all aspects for the implementation and support of five PeopleSoft ERP instances used for multiple environments (dev, stage, test, training)
• Provided SharePoint server, IIS, Windows O/S, ASP and ASP.NET. application component support for production web services, site security, authentication issues and update maintenance.
• Managed database instance administration for the test, development and production SQL Server environments including installation, configuration, recovery, server performance tuning, CPU, disk space, services and memory management.

System Engineer

Confidential

Responsibilities:

• Provided three tier production application support for NT/Oracle/ERP solutions
• Assisted in the implementation of PeopleSoft from initial planning to Data Validation on to Go-Live
• Identified technical problems and implemented improvements to monitor NT systems and performance benchmarks
• Implemented NT application planning to determine future projections for hardware, software and configuration change requirements
• Performed WebLogic, Tuxedo and NT App server configurations, upgrades, instance and release administration
• Maintained system administration checklists & documentation and worked with external vendors to troubleshoot system issues.