SUMMARY

• Accomplished Network Architect/Senior Engineer specializing in wireless technology with eighteen years of IT experience.
• Driven, strategic thinking wireless expert in large wide - scale deployments across the enterprise.
• Proven leader and team player who excels in complex designs from proof of concept through to steady state hand over utilizing superb troubleshooting and decision making skills while taking into account both business and technical requirements.
• Wireless networks: design, implementation, tuning and test
• Hardware refreshes Confidential Distribution centers: routers, 3L switches, 2L switches
• Circuit analysis and recommendations, implementation, and testing - US and Global

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential

Responsibilities:

• Design and implement wireless networks
• Third level support for all Walgreen’s RF (radio frequency) environments: Stores, Take Care Clinics, Home Medical, Corporate Campus, District Office, Data Centers, Call Centers, E-Commerce and Distribution Centers
• Upgraded from Motorola RF environment to Cisco RF Environment company wide
• Assess and upgraded WLAN environments for acquisitions
• Moved data access from VSAT(satellite) to terrestrial (MPLS circuit) for whole corporate infrastructure
• Upgraded POTS (plain old telephone service) to VOIP and wireless voice
• Provided documentation and training for level 1 & 2 service desk

Technical Team Lead/Network Engineer

Confidential

Responsibilities:

• Focal point for internal/external escalations. Responsible for handling customer complaints by assessing and correcting issues. Support includes large banks, brokerage firms, and retail chains
• Conference call leader for Swat and critical situations. Determine root cause for major outages and open technical bridge with appropriate parties to resolve incident
• Lead/responsible for training team members on new tools/technology. Trained employees on Frame-Relay /ATM, Satellite, new ticketing system, bonding tool, Confidential &T testing technologies, and provided administrative support for internal lab which simulated client’s Frame Relay network
• Manage workloads (tickets & calls) for ongoing operational success. Designed tool in REXX and C++ that automatically pulled and organized data from DB2 database. This organized tickets in a way that prioritized tickets and contributed to customer satisfaction
• Work with toolset to increase group productivity
• Liaison to customers for any issues including chronic problems. Developed procedures for identifying and resolving chronic issues. Set up weekly discussions and action plans
• Partner with management for any internal or customer concerns
• Provided Technical Lead for LAN/WAN chronic failures regarding all layers of the OSI model. Trained/mentored employees on difficult problems
• Provided vendor management for Schaumburg and Tampa centers. Maintained database with constructive complaints on all vendors. Identified patterns of poor support through trending analysis and made recommendations to executives
• Isolated network failures with the use of access layered hardware and software
• Trouble-shooting faulty telecommunication components included routers (Cisco, IBM, Bay/Nortel, 3COM), Switches (Cisco Catalyst 2900, Cisco Catalyst 3500, Xylan switches), and CSU/DSU (Paradyne, Larscom, and IBM), DSL, satellite, bridges, hubs, LIGS, SNA modems, and Ascend Frame-switches

Network Analyst

Confidential

Responsibilities:

• Provided WAN & LAN support for Sears, Dean Witter, Coldwell Banker, Axciom, Equifax, Novus/Discover, Amtrak, Certigy and Comerica. Upgraded all clients from Mainframe/SNA to an OSPF network. Upgraded from straight OSPF network to a Frame-relay /Managed Data Network Services
• Responsible for managing workflow. Assigned technicians to phones (Avaya Centerview), ticket queues (mainframe ticketing system/PCA), and projects based on hourly work/call volumes
• Developed comprehensive database for Cisco part numbers. Database is used in two technical centers that support over 400 business customers. Technicians are able to locate parts quickly and reduce repair time. Estimated time savings per Cisco hardware outage is forty minutes which translates into over $250,000.00 in savings per year
• Created automation process for problem tickets. Application reduced repetitive typing, enhanced ticket data accuracy and reduced ticket-processing time which translates into over $1.5 million in savings per year
• Migrated 25,000-node SNA network to a Frame-Relay/ATM network for multiple large clients which greatly enhanced performance and flexibility for customers
• Technical liaison for company executives and client executives providing technical expertise Confidential monthly, quarterly, and yearly reviews
• Wrote technical documents for Tier 2 and Tier 3 support centers. Documents focused on trouble shooting WAN/LAN outages from physical layer to application layer. Assisted new technicians in becoming proficient and insured ISO compliance

TECHNICAL SKILLS

Platforms: Cisco Prime (Network Control System), Identity Service Engine, Mobility Service Engine, Mobile Device Manager, Wavelink / Avalanche, AirMagnet, Airwave, Cisco IOS (11.3 to 15.4), BayRS, Linux 8, Windows 9x/XP/Me/NT4.0/2000,8, MSDOS, DOS, NetQOS, NetMRI, Netflow

Software: Internet Information Server 4.0, MS Exchange 5.5, DNS, DHCP, MS Outlook, Lotus Notes, MS Word, MS Excel, MS PowerPoint, MS Access, Visio, and most Windows compatible software

Hardware: Wireless Switches 2504/5508 Cisco Wireless LAN Controller, Motorola / Zebra, RFS7000/WS2000, Aruba, instant Aps and 7205 Controllers Access Points Cisco 3500 series, Cisco 1242 AG series, Motorola(Zebra) 4121, 4131, 7131

Routers: Cisco (1600 through 7500), IBM, Bay/Nortel, and 3COM

Switches: Cisco Catalyst 2900, Cisco Catalyst 3500, Nexus series, Hewlett Packard and Xylan

CSU/DSU: Cisco WIC, Paradyne, Larscom, and IBM Miscellaneous Satellite, bridges, Ascend Frame-switches/ATM, and most PC hardware

Wireless: 802.11a/n, b/g/n, ac, 2.4GHz Frequency Hopping, 900 MHz, VoIPCircuits: T1, Multiple T1, DS3, Fractional T1, DS0, 56K, 19.2, Sonnet, OC, OC3, OC12, OC48, DSL, ISDN, and POTS.

Protocols: TCP/IP, RIP, OSPF, IGRP, EIGRP, HSRP, BGP, IS-IS, SNMP, Spanning tree, Ethernet, Fast Ethernet, FDDI, and others

Programming Languages: C, C++, REXX, and Per