TECHNICAL SKILLS

• Network Engineering
• Cisco Routers (IOS and IOS XE)
• Cisco Switches (IOS and Nexus)
• Cisco NXOS (Nexus 2k, 5k, and 7K)
• Cisco Firewall (ASA)
• Palo Alto Firewall
• Juniper SRX Firewall
• Solar Winds
• WAN technologies
• Netscreen Firewall
• PC Repair and Upgrade
• Remedy
• Microsoft Office
• Windows XP, 7, and 8
• Functioning Linux
• Microsoft Visio
• Protocol Analysis
• Local and Remote Network monitoring and management
• Network Optimization

PROFESSIONAL EXPERIENCE

Confidential

Senior Network Engineer

Responsibilities:

• Monitor and support of Core and remote office Local and Wide area networks.
• Lead and mentor team of 7 Network Engineers.
• Configuration of Cisco (IOS, IOS XE, and NXOS), Juniper, Palo Alto, and F5 network hardware.
• Support four Data centers hosting services via Internet, Intranet, and Extranet.
• Support of private lease line and secured connections such as IPSec and SSL VPN connections.
• Design, engineer, implementation and management of new client network and service connectivity.
• Security Device configuration (Cisco ASA, Palo Alto, and Juniper SRX firewalls).
• Syslog and packet analysis used to troubleshoot access, application, and security issues.
• Support clients directly on issues of connectivity, latency, routing, and application performance.
• Support Server, Storage, Account, Sales, Provisioning, and Project management teams to clarify steps needed for client requests or new projects.
• Acquisition and integration design, planning, and implementation.
• Provide leadership and management to the Network Infrastructure Engineer team.
• Work with other operational teams in the diagnosis and resolution of service affecting issues.
• Provide 3rd level support to the on call Engineers.

Confidential

Senior Network Implementation Engineer

Responsibilities:

• Implementation of enterprise networks for National and International clients.
• Configuration and distribution of Cisco equipment for client core and remote network sites.
• Monitor and support of multiple national and international networks.
• Turn - up of both national and international telecommunication circuits.
• Provide 3rd level support for Data Communications (WANs, LANs, Routers, Switches and Firewalls).
• Coordinate with Provisioning and service providers to implement new telecommunication circuits or circuit upgrades.
• Escalate trouble calls to service providers and vendors for problem resolution in a timely manner.
• Telecommunication vendor experience with Verizon, MCI, AT&T, Qwest, Telemex, Bell Canada, British Telecom, Orange Telecom, Covad, Cox Cable, Time Warner Cable, Comcast, and many regional DSL providers in the US and internationally.
• Create and maintain appropriate documentation.
• Work with clients directly on issues of connectivity, latency, routing, and documentation.
• Arrange, coordinate, and direct the dispatch of Field Engineers for the installation and repair of networking equipment and services.
• Resolve network outages and performance problems.
• Use of Remedy and Oracle systems to open, track, and manage incidents and change requests.
• Ensure SLA's are met, working with internal and external support functions when major incidents occur.
• Technologies used include Cisco IOS, IPSec VPN, GRE Tunnels, Juniper Firewall OS, Frame-Relay, MPLS, ISDN, T1, E1, DSL, and Cable services.
• Protocol experience with BGP, EIGRP, OSPF, RIP, and HSRP.
• Cisco router hardware experience includes 3800, 2800, 2600, 1800, 1700, and 800 series routers.
• Cisco switch hardware experience includes Catalyst 3750-24TS, 3550, 3524XL, and 2924 models.
• Identify, type, process, and implement client network moves, add, and change requests
• Coordination and assignment of tasks to other implementation engineers, field engineers, provisioning agents and technical consultants.
• Identify equipment, man hours and telecom requirements for task and project completion.
• Follow up with clients on progress of requests.
• Mentor Junior Network Engineers.
• Work with Account, Sales, Provisioning, and Project management teams to clarify steps needed for client requests or project completion.
• Gather data and generate network service-level reports.
• Participate in departmental projects to define and implement support procedures.

Confidential

Field Service Technician

Responsibilities:

• Responsible for the installation, support, and repair of medical imaging equipment
• Installation and support of proprietary medical software.
• Technical Pre and Post sales support
• Customer technical support
• Consulting with Medical Doctors and Nurse Managers to resolve issues of network connectivity, software behavior, image quality, and software reporting.
• Training of medical staff on the use and maintenance of Medical imaging equipment and software
• Consult with hospitals to reach HIPPAA compliance as it relates to company software, networking, and the security of patient information.
• Troubleshoot issues of network connectivity, software behavior, medical procedure, image quality, and software reporting.
• Advise on best network implementation of imaging systems in a hospital environment.
• Support and management of Dell Servers and workstations computers in a Microsoft Windows 2000 domain environment through on site visits or through remote access.
• Support Midwest and West Coast Services Center network Switches and Servers in a Microsoft Windows 2000 domain.

Confidential

Lead Network Operations Center Support Engineer

Responsibilities:

• Responsible for the reliability of a real time market data network.
• Installation and support of proprietary real-time financial data software.
• Manage implementation of Code and Software upgrades and releases.
• Consult with clients on improving network efficiency as it relates to real-time market data.
• Oversee and manage a server farm of 100 locally and 370 remotely that distributes real-time financial market data and news sources over private WAN, Frame-relay networks and the Internet
• Work with Development and QA groups, coordinating and troubleshooting of exchange software code release, server upgrades and data format changes
• Maintain integrity of proprietary trading and financial software through verification and distribution of code releases to field technicians, Midwest and East Coast Data Centers.
• Work with data vendors, coordinating changes in data delivery and format changes.
• Manage internet, private net, and frame relay connected servers for the Midwest and East Coast Data Network Operation Centers.
• Provide internal support to field technicians and customer service department.
• Point person on the redesign and implementation of the local area network at Midwest Data Center to improve troubleshooting and network efficiencies.
• Document, diagram, and present seminars on the distribution of data over wide and local area networks.
• In charge of frame relay conversion of over 100 customers to Midwest Data Center through reconfiguration of equipment and telecommunication services.
• Oversaw the implementation of the disaster recovery procedures, affecting over 5,000 customers.
• Managed the installation of the communication media, customized proprietary software, permission assignment, and coordination of equipment installations.
• Assisted sales department in achieving 50 percent revenue growth in 2000