SUMMARY

• IT Professional wif 13 years of experience in Information Technology / Information Systems whom provided network monitoring, support, administration, and management for small to medium sized business in various industries.
• Hands - on experienced wif install, configure, integrate, troubleshoot, and support various hardware and software in complex computer network topologies.
• Liaison between company and vendors in assist wif research, analysis, design, develop, and implementation of results-driven and cost-saving solutions to improve both technology infrastructure and business operations.

TECHNICAL SKILLS

• IT Consulting, Technology Operations Management, System Administration, Network Management, Server & Desktop Tech Support & Administration, Business System Management, Web & Cloud Service Administration, Project Management & Coordinating, Infrastructure Design & Implementation, Software License Compliance Auditing, Security Framework Assessment & Policy Enforcement, IT Asset Inventory Management, Staff Training
• Hardware: Servers, Workstations, PC, Notebooks, Smart Phones, Telephone PBX, Printers, Scanners, Copiers, Routers, Switches, Hubs, Bridges, Gateways, Firewalls, Android Handheld, Apple Handheld, BlackBerry Handheld
• Server Operating Systems, Roles & Services: Windows Server NT 2000, 2003, 2008, 2011, 2012, Exchange, SQL, SharePoint, WSUS, IIS, Domain Controller, DNS, DHCP, Active Directory, Group Policy, Hyper-V, System Center Management
• Client Operating Systems: Windows 2000, XP, Vista, 7, & 8 OS, Apple OSX, Linux Ubuntu OS, Google Chrome OS, Android OS, Apple iOS, Blackberry OS
• Applications: Microsoft Office Suite 2013: Access, Excel, Word, PowerPoint, Publisher, Outlook, Visio, and Project, QuickBooks, Adobe Acrobat, PhotoShop, Illustrator

Confidential

IT Specialist

PROFESSIONAL EXPERIENCE

• Serve teh role as outsourced IT Consultant and IT Administrator, to service, support and to manage client’s HQ office on-site, subsidiary site, and remote end user Technology Operations. Design, develop, build, and support information Technology Business Systems and applications in a domain networked environment. Provide support up to 50 end users and end nodes on a day-to-day basis varying from hardware, software, to network from Tier 1 to Tier 3 support and services.
• Provide level 1 to Level 3 desktop support services to end users HQ office, Subsidiary offices, and remote workplace. Services include: Application install/removal. System imaging, clone and/or refresh. Troubleshooting and diagnose issues. System repair, upgrades, and maintenance. End user training on new applications and/or system changes.
• Provide level 3 Administrative support services to Windows Server Systems. Services included Network Administration & Management, Add/Remove users in Active Directory, Creating/Deleting E-Mail accounts, Configure User permissions, Configure Accessible Share, Joining Workstations to Domain, Setting up Client Workstations, Deploy Line of Business Applications, Deploy Security Applications, End User Training, Backup & Recovery of Data, Troubleshoot & Diagnose Network issues, System Maintenance.

Environment:

• Serve teh role as outsourced IT Consultant and IT Administrator, to service, support and to manage client’s HQ office, and remote end user Technology Operations.

PROFESSIONAL EXPERIENCE

• Serve teh role as outsourced IT Consultant and IT Administrator, to service, support and to manage client’s HQ office, and remote end user Technology Operations.
• Project: Assisted Client wif IT Infrastructure migration from old parent company to independent services. Designed and implemented a cloud office environment to allow teh client end users to work from home and mobile. T-Mobile Wireless for office phone, Microsoft Office 365 for E-mail, Documents, and Sharepoint, and DropBox for Cloud Storage.
• Project: Assisted Client wif upgrading internet services and equipment via ISP. Migrated client workstations from Windows XP to Windows 7 Operating System.
• Serve teh role as outsourced IT Consultant and IT Administrator, to service, support and to manage client’s HQ office Technology Operations.
• Assisted Network Administrator wif design, development, implement, and support of teh entire IT Network Infrastructure at Corporate Office and remote locations. Support and serviced up to 100 end users and client workstations in a multi-location Network Topology, and multi-department Business Infrastructure. Coordinator of most IT Projects dat involved executives, management and IT vendors. Created reports and generated IT documentations to assist in strategic planning and end user training. Assisted Operations management wif IT needs and requirements to meet ISO-9001 Initiatives and Guidelines.
• Key Achievements: Design implement, and supported teh expansion of Technology Operations to 6 subsidiary sites from Duarte California to Fontana California, San Diego California, Chula Vista California Mexico, Mabank Texas. Completed teh development of IT Asset Management Software System to allow tracking of IT Assets and Inventory wif In-House Software Developer via Microsoft Visual Basic and Microsoft Access Database and Barcode Technology