OBJECTIVE

Looking to secure a position as a team player where my experience will provide key elements in a growing success orientated environment.

PROFESSIONAL EXPERIENCE

VoIP Engineer

Confidential

Responsibilities:

• Responsible for the Design, Engineering, Implementation, Post - deployment support and Troubleshooting of Voice over IP (VoIP) based solutions for the NMCI-ISF / NGEN project.
• Familiar with the DoD Information Assurance Certification and Accreditation Process (DIACAP) and the intricacies necessary to achieve a Confidential Authorization to Operate (ATO).
• Responsible for leading discussions with and defining customer requirements and when necessary assist the customers with questions regarding specific technologies surrounding Shore Telephony.
• Responsible for taking new solutions through Lab Certification to ensure the compliance with Gov Information Assurance and functionality requirements.

Confidential

CCVP Instructor

Responsibilities:

• Served as the Voice over IP (VoIP) Instructor for Professional Solutions on their Communications Training Center 1(CTC-1) contract for the Marine Corps.
• Through a combination of classroom lecture and practical exercises, Instruct the students on VoIP Technologies, Associated Protocols, VoIP Architecture, Network Configuration, and QoS related issues.
• At the end of the course my students will be able to explain the benefits and components of a Unified Communications system, Describe how traditional telephony systems operate, Describe the basic operations involved in a VoIP call, and configure a gateway to support these calls.
• Responsible for developing curriculum that addresses VoIP configuration issues for deployed Units.

Assistant Program Manager

Confidential

Responsibilities:

• Served as Verizon’s primary POC in country for the Department of State, the Iraqi Parliament Staff, and the Embassy Staff of Coalition members in regards to the USG GSM Network.
• Responsible for managing strategic telecommunication operations supporting the USG Cellular Service.
• Ensured Daily and Weekly reports of Operation activities were provided to the Embassy Information Management Officer (IMO)/AGTL.
• Responsible for the implementation of assigned projects and provided a single point of contact for those projects.
• Interfaced with all areas affected by the project including end users, computer services, and client services.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conduct project meetings and responsible for project tracking and analysis.
• Manage overall relationships with customers and had frequent direct contact with senior level personnel.
• Supervise projects to include threat assessments, risk analyses with the ability to implement contingency plans and feasibility studies.

WAN Engineer II

Confidential, CA and Honolulu HI

Responsibilities:

• In a Network Operations Center environment, Initiate and manage an immediate response to network outages and SLA impacting events.
• Monitor network activity and utilize various troubleshooting and diagnostic tools (CNIC, ITS, NMT, SNM) to evaluate and resolve circuit outages.
• Document all Network impacting and troubleshooting events in the Remedy Ticketing System and the Verizon Enterprise Ticket Management System.
• When necessary coordinate troubleshooting efforts between Verizon, NMCI Project partners and Local LECs to isolate Network outages or anomalies.

Network Operations Center Technician

Confidential Data Center, Ca

Responsibilities:

• Monitor and provide Tier 1 & 2 support for 154 customer networks and applications in a Network Operations Center environment.
• Duties also include responding to a mesh of redundant Cisco Routers and Switches that provide connectivity to multiple Tier-1 Internet Service Providers.
• Experienced utilizing T-DAX100 for provisioning customer backend T-1’s.
• Have also performed acceptance testing of circuits and troubleshooting connection problems using T-GEM Software V1.0, and Tberd 2310.
• Network Operations Center Monitoring and troubleshooting in Multi-homed backbone environment.
• Experienced in Layer 2 and 3 Cisco switching technologies, configuring Catalyst 1900 Switches, and 2600 Cisco series Routers for network connectivity.

System Administrator

Confidential, Oceanside, Ca

Responsibilities:

• Administered a local area network consisting of 46 Desktops, 31 Laptops, 1 PDC, 1 BDC, 1 File/Print Server, and 1 Exchange Server.
• Responsible for the accountability and maintenance of $160,000 worth of computer assets.
• Served as Technical Advisor for 3 sites located in Quantico, VA, Salt Lake City, UT and Fredericks, MA supporting 50-60 full time employees at each location.

Electro-Optics Maintenance Officer

Confidential, Oceanside, Ca

Responsibilities:

• Supervised a staff of 45 personnel responsible for the maintenance support of all USMC Electro-Optical assets in the Southwestern region of the United Stated.
• Equipment included all Ground Laser Designators, Rangefinders, Thermal Imaging systems, TOW2 guidance system, and Optical sighting devices.
• As the acting Shop Officer, I mentored Junior Staff Non-Commissioned Officers and NCO’s during daily maintenance operations and high intensity situations. Responsible for the accountability and maintenance of over $4,367,000 worth of Electronic test equipment. Ensured Quarterly and Simi-Annual maintenance on all Test Equipment where performed and documented in accordance with set Marine Corps directives.
• Managed a daily average of 350 separate devices in the repair cycle. I ensured my personnel verified daily, the appropriate order status of repair components needed to return defective equipment to an operational status.
• As a result my Leadership and the Outstanding personnel under my command, I was awarded a Navy and Marine Corps Achievement Medal for Superior Performance in the execution of my Duties.