SUMMARY

• High - Motivated and Analytical IT Expert with over 6 years of experience working in complex and high-paced environments
• Skilled in the planning, deployment, and administration of Microsoft Exchange Server 2003, 2007 2010, and 2013
• Versed in migrating Microsoft Exchange messaging environments to newer versions
• Adept at running discoveries on current architecture and designing implementation plans
• Vast experience with Windows Server (2003/2008/2012) installation, configuration, and administration in production environments
• Skilled at providing solutions for high availability in messaging environments though the use of clustering (CCR/SCR), Database Availability Groups (DAG) and Client Access Server load balancing
• Experience planning deploying, implementing and administering Microsoft Lync 2010 and 2013
• Knowledge of Enterprise Voice configurations with Microsoft Lync
• Adept at PowerShell utilization and scripting for process automation and administration
• Experience with utilizing and configuring SCOM for monitoring applications and network performance
• Experience configuring Lync Edge Servers for external connectivity and mobile device authentication
• Skilled with virtual machine creation and administration through VMWare ESX/ESXi systems
• Experience administering SQL databases and conducting SQL queries
• Experience working with BES 4.x,5.x, IronMail 6.x, IronMail Secure Email
• Skilled at performing health checks on Exchange Servers using Best Practice Analyzer
• Experienced with using Eseutil and Isinteg to fix issues related to Information Stores
• Experience with Symantec Netbackup and Backup exec utilities
• Knowledgeable of certificates and certificate planning with Exchange and Lync deployments
• Knowledgeable of mobile device troubleshooting, integration, and mobile device management platforms
• Adept at providing recommendations for improvements to map technology closer to corporate vision
• Experience with creating plans for Exchange to cloud based migrations (Office 365)

TECHNICAL SKILLS

• Office 365
• Exchange Server 2013/2010/2007/2003
• OCS 2007 R2
• Lync 2010/2013
• Windows 2012/2008R2/2008/2003/2000/NT Server
• Windows 95/98/ME/NT/2000/XP/7
• Terminal ServerLinux
• Active Directory 2008/2003/2000
• DNSDHCP
• VPNTerminal Services
• IIS 5/6/7SMS 2.0 Client/Server
• SQL ServerBrightstor 11.x
• Backup Exec 8.6/9.0
• Netbackup 6.5
• All versions MSOFFICE
• Lotus Domino/Notes 6.x-8.x
• Lotus SameTime Server 3.x/8.x
• Rightfax Server 7.0.
• Cisco VPNMOM
• VMware ESX/ESXi
• VSphere
• HP RDP
• HP SIM
• Microsoft Office
• Visual Studio
• SQL Server
• Microsoft Visio
• Microsoft SharePoint
• Visual Basic
• Python
• C#Powershell

PROFESSIONAL EXPERIENCE

Confidential, Son Racine, WI

Unified Communications Sr. Analyst

Responsibilities:

• Partnered with Project Team (Avanade) to support Unified Messaging environment for enterprise customers before, during, and after Exchange 2010 to Office 365 hybrid migration
• Provided Level 3 Exchange 2010/Exchange Online Support for 15,000 users/22,000 mailboxes; served as primary escalation contact
• Managed Level 1 Service Desk (Help Desk), Level 2 LTS (Sys Admins) for urgent and system wide Exchange issues
• Provided Level 3 Lync 2010 support and administration for 13,000 users distributed across 4 regional pools
• Served as primary liaison between Exchange Migration team, client end users/executives, and third party service desk team (Level 1 Help Desk)
• Triaged Exchange related issues for post migration/cleanup phase of project
• Administered Office 365 tenant for client users, assigned licenses
• Performed site wide audit for license decommission and erroneous Exchange items
• Liaison between SCCM administrators and Exchange Migration team for planning/design of unified Windows 7 patches and version upgrades to ensure Outlook connectivity during and post migration project
• Utilized MessageLabs for on premise mail flow troubleshooting/tracing
• Performed CA Nimsoft Monitoring audit/configuration planning for 24/7/365 server environment monitoring
• Analyzed/Accessed existing infrastructure for Lync 2010; partnered with Skype for Business project team for discovery phase of project while deploying site wide Enterprise Voice and decommissioning Nortel presence
• Serve as Federation contact for external domains inquiring Federation for Lync IM
• Administered over Windows RMS Servers to maintain integrity of secure items for all messages internally/externally
• Planned, configured, deployed UM Dial Plan for Hosted Voice Mail
• Enabled users in Office 365 and replaced on premise Outlook Voice Access
• Administered the Office 365 troubleshooting of user email issues

Confidential, WA

Exchange Engineer

Responsibilities:

• Led migration to Exchange 2013 from an Exchange 2010 environment for 6,000+ users accounts
• Implemented Windows Server 2012 for new Exchange environment
• Used Exchange best practice analyzer and sizing calculator to plan Exchange 2013 deployment
• Designed and worked with Database Availability Groups (DAG) to provide high availability of databases
• Monitored server and network performance through SCOM 2012
• Provided assistance to users experiencing issues with Outlook, remote connectivity, and OWA
• Designed, implemented and performed an upgrade of 5,400+ Lync 2010 user accounts to Lync 2013
• Designed the Lync environment to include 2 FE Servers, 2 DB Mirrored Servers, 2 Director Servers, and a Persistent Chat Server
• Deployed Monitoring Server services on the Lync FE to provide metrics on users and conferencing
• Configured the 2 Lync Edge Servers for Lync Federation services and mobile devices
• Troubleshoot issues related to user sign-in, remote access, and conferencing
• Analyzed and assessed existing infrastructures for improvements in performance and efficiency
• Exchange architecture, design, plan and implementation of Exchange 2013
• Performed operations and process based on Microsoft’s best practices
• Provided recommendations for improvements to map technology closer to corporate vision
• Created plans for Exchange to cloud based migrations (Office 365)
• Designed and configured multiple AD, DNS, DHCP across windows server platforms
• Worked with BES 4.x,5.x, IronMail 6.x, IronMail Secure Email
• Configured Virtual platforms VMware ESX 3.5 - 4.1, MS Hyper V
• Designed and Implemented Microsoft Clustering Solutions
• Virtualization design and implementation using VMWare and Microsoft Virtual Server

Confidential, WA

Exchange Infrastructure Engineer

Responsibilities:

• Performed an Active Directory Assessment and created a report detailing the finding and remediation steps needed to correct the issues found in the assessment. Assisted the client in the remediation steps
• Created a detailed Exchange 2013 design for the institution of 4,000 users which included a high availability solution utilizing Windows Server 2008 Failover Clustering for a Database Availability Group and Client Access Array
• Implemented new Exchange 2013 servers and performed a migration from Exchange 2007
• Migrated existing OCS 2007 R2 with 780 users to Lync 2013; adding HA and DR
• Implemented Lync 2013 to create demo and production topology for deployment
• Configured Lync Server 2013 for DNS load balancing relating to SIP & media traffic
• Microsoft Network Load Balanced CAS/HUB Transport servers were added to the design for load balancing and high availability for these Exchange 2010 roles
• Load balanced DMZ located TMG servers were added to the design to provide the highest level of security for Internet clients accessing Exchange 2013
• Created detailed task list/project plan outlining the specific tasks and hours per task to develop a realistic timeline for milestones
• Performed the pilot and complete migration of users
• Deployed Forefront Protection 2010 to Exchange servers for virus and malware protection
• Provided migration of 4,000 mailboxes as well as Distribution Lists
• Designed the ActiveSync policies for all the iPhone mobile device users
• Administered Windows Server 2008/2012 and all Exchange 2013 Servers on Dell PowerEdge hardware
• Configured Certificates for CAS servers
• Deployed and reconfigured new Outlook clients for the Exchange 2013 messaging servers
• Reconfigured DNS, DHCP, WINS, IIS, RRAS
• Configured Servers Virtual Machines using Hyper V Manager
• Configured backups using Symantec NetBackup
• Developed local clients, domains, users, group policies to automate administration process
• Performed Blackberry BES servers V4.0.1 management, monitoring and troubleshooting
• Developed PowerShell and VB Scripts to automate the migration from Windows Server and Exchange 2007 to Exchange 2013

Confidential, WA

Messaging Consultant

Responsibilities:

• Supported the Exchange 2010 environment by providing support to users as well as troubleshooting server related issues
• Performed health checks on Exchange 2010 servers using Best Practice Analyzer
• Used Eseutil and Isinteg to fix issues related to Information Stores
• Performed various tests in the pilot environment, of co-existing Exchange 2010, and Office 365
• High Availability was provided by implementing Database Availability Groups
• Hub Transport servers were load balanced using Barracuda 340 Load Balancer
• Generated mailbox size reports using Exchange Management Shell
• Documented the steps during coexistence testing, and wrote training documents
• Installed and configured Barracuda Web Application 360 Firewall to protect organization from attacks like SQL injection, cross-site scripting, and buffer over flows
• Installed Blackberry Device Service, and Universal Device Service in pilot environment, and integrated with Blackberry Mobile fusion
• Responsible for troubleshooting User Email problems
• Installed and configured Microsoft Antigen antivirus solution
• Patched and maintained the Blackberry Enterprise Server
• Configured Outlook clients for discovery of new messaging servers
• Implemented Antivirus - Trend Micro Scan Mail
• Performed Exchange Database Maintenance using Eseutil, Isinteg

Confidential, WA

Assistant Systems Administrator

Responsibilities:

• Development and maintenance of a multi-year technology plan and network design for ESales, Production, Operations, Transportation, Work Force Development user-environments
• Ensured downtime for network and/or any individual user is kept to a minimum across seventeen retail sites, donation centers, and job connection sites
• Recommended configurations and new purchases that will assist staff in performance of job duties; oversaw data security, virus and spyware protection
• Maintained all GISA servers, routers, switches; responsible for upgrades; installing patches; configuration setup; maintaining user accounts and controls; responsible for nightly server backups
• Installed new hardware and software; ensured components worked efficiently
• Maintained, supervised outside IT/Telecom contract companies hardware and software inventory along with licensing requirements & renewals inclusive of Shoretel VOIP and Panasonic PBX’s as well as toning\tracing, punching down, terminating, phone and fax lines
• Wrote, updated and reviewed detailed user documentation and manuals for applications/programs; maintained progressive system documentation
• Troubleshooting IT issues and providing timely resolutions for systems malfunctions
• Supported end user needs through ongoing training
• Performed installations, configurations, maintenance activities in the physical and virtual server environments
• Planned and performed backup, recovery, and security procedures
• Analyzed and resolved problems associated with server hardware and application software
• Installed new software releases, system upgrades, evaluates and installs patches, and resolved related problems
• Installed, configured, and maintained the network environment by analyzing and resolving problems associated with network hardware and application software
• Performed network systems administration task