TECHNICAL SKILLS:

Skills used: Linux, Exchange 2000, Microsoft Outlook, Microsoft Terminal Server 2003, Windows XP Professional, Right Fax

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Network Engineer

Responsibilities:

• Installation, configuration, troubleshooting Windows 7/8
• Upgrading OS from 7 to 8 Experience deploying images to laptops
• Acronis experience, Office 365 experience hybrid with Exchange 2010
• VMware administration and troubleshooting
• Installation, configuration, troubleshooting Windows Server 2008
• Active Directory, Group Policy, DNS, DHCP, RemoteApps, Domain Trusts.
• Familiar with networking concepts, devices, and protocols including
• Exchange 2010+ knowledge Site - to-site VPNs, SNMP, SMTP, SSH, FTP, SFTP
• ASDM experience Cisco switching, Cisco ASA 55xx security devices
• Cisco routingExperience with tape devices Symantec BackupExec 2014
• Administered Citrix XA 4.5+
• Nagios/Cacti
• Ability to take project outline and deliver milestones on time.
• On-call one week per month, and responsible for responding to all issues outside business hours.

Confidential, Marietta, GA

Virtualization Engineer

Responsibilities:

• Perform technical customer service for end customers and reselling partners
• Provision and support Citrix XenApp 4.5, 5.0, 6.5 and Citrix XenServer 5.6-6.2 hosting environment NetScaler, Secure Gateway
• Perform Microsoft Server builds, upgrades, applications installations, configurationsGroup Policy and Active Directory policy creation, patches and other infrastructure
• Maintenance, Office365 migration from On Premise to Microsoft Cloud environment
• Assist in the migration of customers our private cloud environment.
• Troubleshoot network, infrastructure and application performance issues using Uptime Monitoring
• Server and application software, EdgeSight
• Manage and support firewall rules, SAN Dell EqualLogic, Blade servers, Data center
• Perform systems maintenance, and trouble shooting, traffic and performance analysis
• Upgrading Windows Environment Windows 2003 to Windows 2012 Active Directory creating trust relationship

Confidential, Alpharetta, GA

Technical Support Engineer (Virtualization Engineer)

Responsibilities:

• Responsible for responding to and resolving complex customer problems via phone, email and remote access for Citrix products.
• The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments.
• Isolate and provide resolution to customer issues or qualify the customer issue for senior level assistance or other vendor assistance.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Use fundamental technical troubleshooting skills obtained through performance of the role to define and isolate technical issues.
• Configuring Citrix receiver to be used with Macs, IPads and IPhones, Androids

Confidential, Norcross, GA

System Engineer

Responsibilities:

• Support all desktops and networking issues from the corporate office and also from the two warehouses.
• I am also in charged of backups, antivirus, Lotus Notes support, Domino Server support, VMware, Linux support, License management Windows 95, 98, NT 4.0 and Windows XP Windows 7, Windows Server 2000 and 2003, Domino 6.5 in the middle of upgrade to Domino 8.5 with legacy equipment (AS400).
• Confidential experience assigning telephone extension and resetting voice mail passwords.
• Wireless telephone support order the phones and assign telephone number setup user on Bes server. The main support for all IT issues.

Confidential, Sandy Springs, GA

System Engineer

Responsibilities:

• Support 30 different companies
• Support over 200 users

Confidential, Roswell, GA

Sr. Support Engineer

Responsibilities:

• Major duties consist of providing IT management services for over 30 different companies. In charge of identifying problems from monitoring system in the morning before the start of business for the supported customer more of a proactive role every morning also in charged of taking escalations from Tier 1 and Tier 2 Engineer, in charge of all monitoring alerts tickets created from monitoring system
• Experience consist of troubleshooting desktop and server issues, account management, implementation experience of third party software ability to use 9 years of experience working with Microsoft platform in order to troubleshoot Active Directory and networking issues.
• Support for over 300 shared exchanged users, group policy management experience, Backup disaster and recovery implementation configuring and maintaining firewalls, basic level scripting experience, provide quotes for hardware and softwareLicense management for Windows and third party software products
• Ticket management- Autotask and Trackit software, all MS Windows Platform-Windows NT, 2000, 2003, 2008 and MS Exchange platforms Exchange 5.5, 2000, 2003, 2007, Symantec Backup software-implementing and setting up backup & recovery plan and Symantec Antivirus products, Trend software-implementing and supporting, Wyse terminal support, VMware support-create template and create VM session, SQL 2000 and SQL 2005, Barracuda, Symantec Mail and Security for Exchange and other spam devices. Sonic wall, Cisco, Watch Guard, Cluster experience, Citrix server experience, Blackberry Enterprise support, Data Center experience, UNIX and Linux ability to install and troubleshoot MAC operating system support experience
• Troubleshoot issue on WAN, LAN, workgroups and enterprise networks.
• Working knowledge of networking protocols and components including TCP/IP, DNS, DHCP, WINS, MS Office 2000, 2003, 2007, MS Share Point experience, Windows Patch Management via WSUS, MS Windows 95 & 98, Windows 2000 Professional, Windows XP, Windows 7 experience

Confidential, Norcross, GA

Help Desk Technical Support Analyst

Responsibilities:

• Troubleshoots general configurations issues on PC s and printers
• Install or update software on user s computers
• Perform general problem solving and assistance on software applications and hardware systems for departmental Provide individual and/or group instruction and training to staff on computer hardware and software.
• Write and maintain user instructions. Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems May review, evaluate, and make recommendations on proposals for hardware or software acquisitions.
• Enforce licensing agreements. Maintain applicable records including user lists, user accounts and security, and equipment inventory.
• Maintain knowledge of current technological developments/trends in area of expertise.
• Perform miscellaneous job - related duties as assigned.

Confidential, San Diego, CA

Sr. Systems Engineer

Responsibilities:

• Upgraded Windows NT 4.0 platform to Windows 2000 platform
• Upgraded Exchange 5.5 to Exchange 2000
• Troubleshoot Personal Computer by replacing hard drives, cables, keyboard, mice, modems, sound cards, monitors, adapter cards and network cards and install motherboards, printers
• Experience in installing and troubleshooting DNS, DHCP, WINS, PROXY, VPN, TCP/IP computers, LAN/WAN issues and end - user support
• Responsible for inventory of computer parts, also in charge of repairs to laptops and personal Computers
• In charge of maintenance on the severs and repairs, installing services packs, and troubleshooting the hardware with hardware arrays and software arrays
• In charge of building the companies new workstations, by installing Windows 2003 Server, Windows 98, Windows 95, Windows XP, Norton Antivirus Corporate Edition, and Company s software Microsoft Office 2000
• Ghosting images of computer and using them for departmental images to be able to ghost the different PC s across the network, Laptop maintenance, experience with VNC and Dial up networking to access files and information(VPN), experience with troubleshooting Windows 2000 Server and Windows NT 4.0, Windows XP and also Windows 2003
• Extensive knowledge of Active Directory, experience with LAN, routers, switches, UPS backup power, Backing up data to tapes daily(VERITAS Backup Exec), NAS w/terminal services
• Exchange 2000 maintenance and up keep of the server along with the front-end server, which has Spam software and Norton Antivirus for Exchange
• Exchange upgrade from 5.5 to Exchange 2000
• PIX Firewall and Cisco router experience
• Backup Exec software experience