SUMMARY

Seeking a position utilizing my experience in the management, support, administration and training of Computer Software Systems through analysis of systems, processes, and related database functions.

TECHNICAL SKILLS

MAXIMO: Maximo WorkFlow Manager 5.1 (2003), Actuate Reporting tool for Maximo 5.1 (2003), Maximo New Features 5.1 (2002), Maximo SQL (2002), Maximo Work Manager (2001), Maximo Basic User Course (2000)

SAP: Plant Maintenance (PM), Level 2 Course - SAP America, Dallas, Tx (1997), SAP Basics / Sempra Energy (2003), SAP Super User / Level 1 support - Anheuser-Busch University (1998)

APPLICATIONS: Crystal Reports (2002), MS Project 2000 (2001), MicroSoft Suite; MicroSoft Access 2000, MicroSoft Project, Data Modeling - BTEC (2002), Benthic / Golden 32, Crimson Editor

PROFESSIONAL EXPERIENCE

Confidential, California, Texas

Maximo Senior Systems Administrator

Responsibilities:

• Administer Multi Org / Site EAM Maximo v6.x / 7.5 for large government client
• Developed / implemented IT Helpdesk Service Request application
• Developed / implemented Desktop Requisition application for external customer
• Create / modify Maximo WORKFLOW processes
• Create / modify custom application views using APPLICATION DESIGNER
• Provide 1st level support for internal and external customers
• Manage User access / security controls / configuration for 400+ users
• Configure and test for Maximo 7.5 Upgrade
• Configure Email Listener for inbound email to update Helpdesk tickets
• Configure Escalations & Cron Tasks

Confidential, Washington DC

Work Control Manager / Maximo Administrator

Responsibilities:

• Manage 6 person work control team.
• Evaluate existing Asset and PM data, Perform Gap Analysis and Merge Updated data.
• Implement accountability measurements to ensure accurate completion of work orders.
• Provide Dispatching and Scheduling direction and training to work control staff.

Confidential

Maximo Administrator / Developer

Responsibilities:

• Project lead for Maximo upgrade version 5.1 to 6.2.
• Train / manage personnel responsible for administering change requests, reports, and user training.
• Evaluate business processes and translate to functional requirements for Facility Operation Management.
• Evaluate processes related to employee moves and system requirements for interaction with CAFM software.
• Install software, patches, and run upgrade scripts.
• Conduct weekly project status meetings with Facilities Operations staff, consultant, and IT developers.

Confidential

Facilities / Maximo Technical Specialist / Trainer / Backup Maximo Administrator

Responsibilities:

• Provide 1st level support in conjunction with IT software development staff for Web Request application.
• Administer User Access and Security Groups in Maximo.
• Develop training materials for Maximo 5.1 EAM system upgrade.
• Deliver on-site formal classroom training to over 80 end users.
• Develop training material for over 3000 internal clients for new Web Request application.
• Facilitate a 20 person Maximo-User Peer team.

Confidential

Facilities Resource Coordinator

Responsibilities:

• Schedule / coordinate facility maintenance resources (30 mechanics) responsible for over 190 manned sites.
• Customer Requirements: determine and develop reporting metrics for Facility Operations Management

Confidential

SAP-PM System Administrator

Responsibilities:

• Implement and Administer ERP software; SAP Plant Maintenance and Material Management modules.
• Assess client requirements and provide gap analysis for transition from CHAMP to SAP-PM, MM (Material Mgmnt / Inventory).
• Provide security profile information to corporate IT implementation team (St. Louis).
• Evaluate and establish Workflow approval hierarchy for all Plant Maintenance and MM users.
• Develop training documentation and scripts. Deliver formal classroom training-over 60 users.
• Monitor system performance - Work Notifications and Work Order flow.
• Assess Client Requirements for Preventive Maintenance schedules. Coordinate implementation.
• Provide Level 1 end-user / customer support.

Confidential

CMMS Administrator

Responsibilities:

• Evaluate, Implement, and administer legacy CMMS, utilized throughout the Anheuser-Busch enterprise.
• Customer Requirements: Provide functionality assessment with key clients from various remote locations (San Diego CA, Tampa FL, Orlando FL, Ohio, St. Louis, San Antonio TX).

Confidential

Facility Maintenance Technician

Responsibilities:

• Production Supervisor responsible for approximately 30 people. Coordinate and manage remote: projects, events, jobs, and training exercises (Northern California, Colorado, Germany, Washington state).
• Responsible for Training of personnel, video & still photographic coverage, Linear and non-linear editing.
• Fact gathering: Communication with high-level management (Commanding Officers, Executive Officers, Operations Officers) to collect details of client mission requirements.
• Coordinate logistics of video-production and still-photography crews for client exercises.
• Held ‘SECRET’ Security Clearance: Department of Defense - ENTNAC/SPR, issued April 14, 1994.

TECHNICAL SKILLS

Software Applications Skills: MAXIMO v4.03, v5.1, v6.2 and v7.5, SAP-PM, SAP-MM, MS Word, Excel, PowerPoint, Access, Project, Outlook, Visio, SQL, Oracle Enterprise Application Manager, Toad, Benthic Golden, Crimson Editor, C++, Database Design, Data Flow charting, Data Modeling, ThinkDB, Crystal Reports, Cognos, Camtasia, Snag-It, Notepad++