SUMMARY

• Over 7 years of experience in design, implementation and configuration of Office 365, MS Exchange Server, Lync, Skype for Business, System Center, VMware ESX/ESXi, Windows Server, Active Directory and Networking.
• Working experience wif various servers and have vast knowledge in Windows, MAC, Linux and Unix Operating Systems.
• Worked including on - premises Exchange 2016, Exchange 2013, Windows 2012, Windows 2008, and O365, and supports more TEMPthan 15,000 mailboxes.
• Worked on Tier 2 support for O365 Hybrid environment, including support for Single Sign on using Site minder, Azure AD Connect tool, SharePoint, Skype for Business and on-premises Exchange.
• Expert in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Microsoft Lync 2010 and 2013.
• Provide support services to complex Mobile Device Management infrastructure such as Azure, Intune, SCCM, Office365, Air Watch and MaaS360.
• TEMPEffectively deployed Office365Infrastructure dat include complete ADFS 2.0 & ADFS Proxy Farm
• Experience wif administrative role in creating, monitoring and managing user accounts and monitoring Service health in Office 365.
• Knowledge of Active Directory Group policy, OU structure, and domain and forest trust.
• Experience working in multi forest, multi domain environment and Identity Management.
• Experience in Implementation and Migration of Skype for Business, Lync 2010, Lync 2013, Exchange 2013 and 2010 Active Directory 2003, 2008 and 2012, System Center 2012 and Blackberry 5.0.
• Strong Administration skill set for Active Directory wifin Windows Servers creating and maintaining user accounts, managing group policies, DNS, etc.
• Good knowledge on AD, Quest Migration Manager 9.0 forActive Directory
• Experience in: TCP/IP, DNS, load balancing, and DHCP, Active Directory.
• Designed, implemented, migrated, consolidated, and administered Windows NT … Windows 2000, and Windows Server R2Active Directory forests and domains for government and civilian agencies wif 1,000 users.
• Designed severalActive Directory /Exchange Disaster Recovery plans.
• RedesignActive Directory OU Structure. Migrate and decommission legacyActiveDirectorydomains and forests.
• Experience to generate report, familiar wif ITSM tools and good communication to interact wif various stakeholders.
• Successfully created team sites on SharePoint Online and SharePoint migration to Office 365.
• Successfully decommissioned legacy Exchange 2007 servers after completion of migration by first powering off the servers for testing.
• Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations.
• Experience providing cloud solutions through Office 365.
• Vast experience troubleshooting issues wif Outlook, Exchange server, ActiveSync and OWA.
• Proficient in Power Shell scripting and process automation. Proven experience implementing high availability solutions for Exchange and Lync.
• Experience in networking and connection solutions VPNs, LAN, WAN, DNS, TCP/IP.
• Experience in Implementation of P2V and V2V Migrations using SCVMM 2012, VMware Converter and Plate Spin tools.
• Experience in Implementation of Group policy, Patching, Security updates and Microsoft Security hardening for Windows servers.
• Experience wif windows clustering services and deploying CCR, SCR and LCR.
• Experience deploying virtual servers using VM Ware ESX/ESXi platforms.
• Skilled at providing top-level support to large user basis and meeting or exceeding SLA's.
• Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012).
• Skilled at the installation and configuration of hardware and software components of networking environments
• Experience in configuring Windows Server 2003 Active Directory Domains, configuring DNS, DHCP, trust relationship, permissions.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Experience monitoring message queue and performing Exchange backup and restore.

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Sr. Active Directory Engineer

Responsibilities:

• Hands on experience wif Office Pro Plus 365 portal, created/deleted users, white listed email addresses, delegated permissions, configured email client wif office 365 email address, configured mobile phones wif email clients, shared calendars and trouble shoot issues related to sharing, experience wif Office 365 Pro Plus troubleshooting issues.
• Experience wif Exchange online and Skype for Business Online.
• Migration experience from On Premise Office 2010 to cloud.
• Experience wif Microsoft Exchange server 2007/2012/2013.
• Excellent knowledge of Administrator Exchange environment
• Creating and deploying of Operating System template images using VMware Infrastructure client.
• Creating of standard Virtual Machines and templates for VMware ESX, VMs, and Cloning.
• Creating snapshots, P2V Migration, Configuring Data stores in case of space constraints.
• Performance monitoring on the overall utilization of the cluster. Experience in implementation of Office Enterprise 365 E1, E3, E4 and E5.
• Hands on experience installing, configuring, troubleshooting ESXi
• Managing day to day operations related to ESXi/Virtual center.
• Experience in the administration of Windows 2008/2012 server.
• Implemented various Backup & Restore mechanisms using Power Shell command utility.
• Hands on experience Power Shell scripting to migrate existing data for new 3rd party tool.
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS and Group Policy.
• Worked wif engineers and vendors for build of newActiveDirectory, Exchange and network environment
• ActiveDirectoryMigrations using QMManager and PowerShell scripting (creation and modification).
• Inter-Forest User Migrations /ActiveDirectoryInfrastructure & Enterprise Solutions. Responsible in assisting Architects in implementingActiveDirectory.
• Rebuild ofActiveDirectoryunder architects security designs.Build Domain Controllers and Member Servers to support Enterprise Solutions. ConfigureActiveDirectoryServer Roles (CAs, IIS, File/Print, DNS).
• Worked wif engineers and vendors for build of newActiveDirectory, Exchange and network environment.
• Responsible for testing, documenting and verifying migration strategy of Domino/Lotus Notes email accounts,ActiveDirectorymaintenance, and Exchange 2010/Outlook 2010 environment. ActiveSync and DirSync testing.
• Manage and troubleshoot Lightweight Directory Access Protocol authentication for applications.
• Configure and troubleshoot Active Directory smart card authentication.
• Pinpoint and diagnose directory problems using in-depth troubleshooting diagnostics available to domain administrators.
• Respond to AD DS data calls from auditors.
• Monitor audit changes to objects in the Active Directory.
• Create user accounts, assign group rights, create distribution lists, maintain windows folder security, create group policies etc.
• Excellent knowledge of Cutover, IMAP, Staged and Remote Move migration.
• Hands on Application level patching.
• Troubleshoot server issues, participate in server builds & raid array configuration.
• Maintaining virus protection, OS & service packs, general operations, and providing back-up and disaster recovery.
• Administered user and group accounts. dis includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management.
• Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure.
• Virus sweeps using ESET Antivirus, ESET Smart Security, AVG, malware bytes, cc cleaner etc.
• Utilized Mobile Device Management (MDM) to provide wireless administration in addition to Active Sync. Developed a strong level of knowledge to maximize performance.
• Working knowledge of Microsoft Intune - Standalone and Hybrid, Azure AD, Multi Factor Authentication (MFA), mobile device management and mobile application management.
• Tested the design in the lab and working on implementation of the same. Working wif various dependant teams like AD, DNS, Load balancer, wireless collaboration team.
• Install and configure users wif VPN access & remote access Experience wif System Center Configuration Manager (SCCM). Patching updates/ Application Inventory/ deploying software etc.
• Oversaw Tag/ Designed phase liaison between IT & business customer.
• Coordination & Chaired production night activities.
• Coordination wif onsite team (15 members) in production support environment.
• Coordinating and Troubleshooting wif different stakeholders.

Environment: VMware ESXi, Windows Server 2003/2008/2012 R2, Windows 8.1/7/ XP, SCCM, SCOM, Active Directory, Microsoft Exchange Server 2007/ 2010/2013, Domain Name Servers (DNS), Skype for Business, Internet Information Services (IIS), Power Shell, Symantec Net Backup.

Confidential, Chattanooga, TN

Active Directory /Exchange Administrator

Responsibilities:

• Planned, designed and implemented Exchange 2013.
• SupportingActive Directory Migration project for consolidation of 20 differentActive Directory forests to Single AD Forest using Quest Migration Manager.
• Designed solution forActive Directory migration Project and implemented AD Migration from Windows 2003 to Windows 2008.
• Reviewed Technical Solution Design (TSD) document forActive Directory migration.
• Implemented ADFS for password synchronization wif Azure AD for Office 365
• SupportingActive Directory, build Domain Controllers, creating sites &GPO's and AD database backups.
• Enabling Federation to AWS Using WindowsActive Directory, ADFS, and SAML 2.0.
• Active Directory, VPN, and Telecom Administration, Backup and Restore, Group Policy Administration.
• TroubleshootActive Directory, network, and outlook issues wif end users
• Responsible for the successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Decommissioned the Exchange 2007 servers after the Migration was completed.
• Installed and the managed the active directory, Created the GPO's based on the requirements and placed them as an OU.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2003, 2007 and 2010 mail servers, and Office Communication Server servers. The setup consists of about, 15000 mailboxes across the globe.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Executing Server health checks for proactive monitoring and maintenance of messaging infrastructure and monitoring.
• Coordination wif Windows team for Installation of Exchange 2003/2007/2010 patches released by Microsoft.
• Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 Mail servers, Lync, Blackberry and Enterprise Vault servers and Office 365. The setup consists of about 20, 000 mailboxes across UK and US.
• Performing Migrations from On-premise to the Cloud based Office 365 Environment and troubleshooting errors and problems encountered during migrations.
• Providing Technical Support for Post Migration Issues/Issues faced by users in the Hybrid Environment.
• Coordinating wif different partner teams (Network, Active directory, Windows and other application support teams) whenever need arises for the resolution of infrastructure problems.
• Co-ordinate wif end users and departments in configuring special applications to use Active Directory authentication.
• Create new users and user mailboxes inActive Directory and Exchange, and adjust access permissions in Exchange and on Windows File Servers.
• Administration of Office 365 and MS Exchange 2010, 2013, Hybrid, Staged, Cut-over, IMAP Migrations.
• Knowledge of Air watch, Intune/SCCM, Mobile Iron and MaaS360.
• Create and Maintain documentation for AD, Exchange, Air Watch and Other IT procedures.
• Providing technical support for the Messaging level- 2 and 3 calls which get escalated from Level 1 as well as from different business partners and teams.
• Execute Server health checks for proactive monitoring and maintenance of messaging infrastructure.
• Handling escalations and performing root cause analysis for problem resolution.

Environment: Office 365, IMAP, P2V Migration, VMware, Windows 2008/2012 server, MicrosoftExchangeserver 2007/2010/2013 Hybrid, Power shell scripts, Active Directory, Air Watch, DNS, Outlook Anywhere, Lync 2010/2013 and Skype for Business, Web Application Proxy.

Confidential, Austin, TX

Office365/Exchange Administrator

Responsibilities:

• Provided Tier 4 level, engineering support throughout the enterprise environment.
• Provided Tier 3 and 4 E-Mail technical support, analysis, development, implementation, administration, and maintenance to local and global systems at the Enterprise level.
• Furnished large-scale Active Directory/Exchange 2007/2010, Lync 2010 configuration, migration involving Blackberry Enterprise Server accounts wif general administration and oversight.
• Delivered assistance to the level 1 and level 2 halp desk techs when trouble tickets are escalated to Tier 3 and Tier 4 which included hardware software break fix, in depth research to resolve issues, upgrading servers.
• Worked on and managed Operating System upgrades wifin the environment from Windows Server 2008 to Windows Server 2012.
• Provided Active Directory Management and Support
• Managed and monitored all email platforms and interconnections.
• Installed, configured, updated, and patched exchange and lync servers wifin the environment.
• Assisted in Configuring server roles, recipients, groups and mailboxes.
• Establish high availability using techniques such as continuous replication, recovery storage groups, network load balancing, single copy clustering, and similar techniques.
• Monitored, managed and troubleshoot using tools such as perfmon protocol logs, event viewer, MMC, exchange management shell, Power Shell, message tracking tool, regsvr32, regedit, regedt32
• Provided support and administration of the Active Directory (AD) in a Windows 2008/2012 Server distributed environment.
• Managed Microsoft Exchange Online/Office 365 tenant installation and user management.
• Provided expert support on Azure AD Connect, ADFS and Single Sign on.
• Supported end users in applications including SharePoint Online, MS Lync (Skype for Business), Windows Server Management (2008/2012), Hyper-V 2012 and Windows Desktop Management (Windows 7 - 10).
• Implemented and maintained an Active Directory Environment supporting end users wifin a Production Environment.
• Worked on setups, Domain creation, DNS transitions, Data/E-mail migrations, and hybrid configurations.
• Deployed Microsoft SharePoint server to provide companywide intranet collaboration site.
• Analyzed on-premises environment and the steps needed for a successful deployment.
• Coordinated and performed tests, including end-user reviews, training, debugging and other post-implementation support activities.

Environment: Office365, MS Exchange 2010/Outlook 2010, MS Lync 2010, Send mail Power Shell, Windows 2008/03/XP, Active Directory, Linux SuSE 9, Skype for Business, SMTP/MAPI/WebDav/Exchange Web Services/POP3/IMAP

Confidential, Raleigh, NC

WindowsSystemsAdministrator

Responsibilities:

• Responsible for day-to-day activities including buildingservers(Windows 2003.2008/2012 ), publishing applications, supporting Active Directory ( 2003/2008/2012 ), and coordinating wif project managers to assure all client requirements are being taken care of.
• Creating domain trusts for different domain users to gain access to data and resources.
• Responds to requests from halp desk on any issues related to Domain controller and/or exchangeserver.
• Installation and Configuration of Microsoft ExchangeServer2010 wif DAG.
• Maintaining and monitoring of DNS and DHCPServers.
• Maintaining and Monitoring of WSUSServerand updatingServerswif the latestwindowspatches.
• Installation and configuration of VMware ESXi 5.5 and VCenter.
• Installation, Configuration and Maintaining of McAfee Endpoint Protection Orchestrator 4.6.7, McAfee Email Gateway 7.6
• Installation and Configuration of Microsoft SQLServers 2005/2008/2012
• Maintaining and monitoring of Symantec Backup Exec 2012 and HP Storage Works MSL2024 Tape Library and scheduling backups both onsite and offsite
• Security Hardening of theServersand Client Operating System (WindowsXP\7)
• Responsible for installing and configuring of IIS 7.0 onWindowsServer2008.
• Responsible for Maintaining and monitoring Datacenter.
• Working wifwindowsPower shell scripting in Active Directory Domain Services and ExchangeServer2010
• Troubleshooting various problems related to Operating Systems, Applications and Hardware.

Environment: VMware ESXi, Vcenter, Windows Server 2003/2008/2012 R2, Windows 7/ XP,, IMAP, P2V Migration, VMware, Windows 2008/2012 server, Microsoft SQLServers, MicrosoftExchangeserver 2007/2010/2013 Hybrid, Active Directory, DNS, Outlook Anywhere, Lync 2010/2013.

Confidential

Windows System Administrator

Responsibilities:

• Responsible for day-to-day activities including building server (Windows 2003.2008/2012 ), publishing applications, supporting Active Directory ( 2003/2008/2012 ), and coordinating wif project managers to assure all client requirements.
• Installing configuring knowledge of ADS, DNS & DHCP.
• Installation and configuration of VMware ESXi 5.5 and VCenter.
• Installation, Configuration and Maintaining of McAfee Endpoint Protection Orchestrator 4.6.7, McAfee Email Gateway 7.6.
• Maintaining and monitoring of Symantec Backup Exec 2012 and HP Storage Works MSL2024 Tape Library and scheduling backups both onsite and offsite.
• Creating users, groups and assigning permissions as per requirements.
• Sharing folders and giving permissions for users.
• Security Hardening of the servers and Client Operating System (Windows XP\7).
• Remote installation of software's & patches.
• Configuration, troubleshooting and installation outlook.
• Managing Disk Usage and Disk Administration.
• Responsible for monitoring the status of the servers.
• Responsible for Maintaining and monitoring Datacenter.
• Handling incidents, troubleshoot, resolve or escalate to higher levels when required.
• Creating user and group accounts, Resetting user passwords.
• Working wif windows Power Shell scripting in Active Directory Domain Services and Exchange server 2010.
• Troubleshooting various problems related to Operating Systems, Applications and Hardware.

Environment: Windows Server 2003, Windows Exchange Server 2003/2007, ADDS, DNS, DHCPMicrosoft Outlook, Disk utility, Windows XP\7. Active Directory Federation Services (ADFS), GPOsRDP.

Confidential 

Server Administrator

Responsibilities:

• Handled administration support for operating system upgrade and for system patch management and Maintenance.
• Administered and maintained the VMware visualization technologies for vSphere 4.0 infrastructure.
• Implemented and monitored Hyper-V for windows server 2008.
• Performed system administration, monitoring and patching of Microsoft Windows 2000/2003/2008, VMware.
• ESX and other technologies for various internal and external clients.
• Planned, implemented, administered and troubleshot DNS, WINS and TCP/IP.
• Assisted in Installation, Configuration and administration of servers based on Microsoft Windows Servers.
• Implemented & administered Windows Server 2003/2008 and Microsoft Exchange Servers 2003/2007.
• Administered and monitored the DHCP server and configured the IP addresses for the systems.
• Monitored the server and analyzed the root cause for the issues and further resolving it by providing the Documentation.
• Provided administration to storage area network (SAN) and designed VMware to ensure deployment.
• Provided the documentation of the crash dump to a file and developed automatic routine for handling
• Exceptions.
• Troubleshot end-user network, Internet, WLAN and resolved local area network access problems and
• Provided local and remote support to LAN/WAN users to resolve the issues aroused.

Environment: Windows Exchange Server 2003/2007, Windows Server 2003/2008, VMware ESX vSphere 4.0, DNS, DHCP, Microsoft Outlook, Disk utility, Windows XP\7. SAN, WLAN, RDP.