SUMMARY

• Over 10 years of IT experience in the areas of storage management, Server management, Network management, Consulting, Service Delivery. Excellent technical and organizational skills present & effectively impart technical information/training.
• Managing NetApp FAS Devices provisioning new storage area using different protocols i.e. ISCSI,NFS,CIFS,FTP etc
• Extensive experience in setting up of enterprise networks based on Windows 2003 & Windows 2000 Active Directory Environment.
• Hands on exposure of Network Support (Win 2003/Win 2000/Win XP), VMware ESX Servers, Red Hat Linux and Hardware support of Servers (HP, Compaq, and Dell),
• Extensive knowledge in VERITAS Net Backup configuration, HP OVDP Backup system. Configuring backup of Clear Case Servers, LUNs and using NDMP protocol for backing up storage devices
• Experience in configuration management, build management and change management using Rational Clear Case
• Excellent management, communication, interpersonal skills along with exceptional presentation & analytical abilities. Experience in both independent and collaborative work environments.
• Playing extensive role as a backup to my team lead for last 2 years and coordinating with internal and external customers as necessary
• Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
• Assure that the team addresses all relevant issues within the specifications and various standards
• Provide necessary business information
• Establish meeting times, places and agendas
• Coordinates meetings with the product committee, project manager and functional management to discuss project impediments

TECHNICAL SKILLS

Operating System’s: Win NT, XP, Win 2000/2003/2008, RHEL, SUSE Protocols TCP/IP, PPP, DHCP, LDAP, and Kerberos 5,6

Backup Tools: VERITAS Net Backup, HP Open View Data Protector, NT Backup and Legato

Monitoring Tools: ZenOS and Nagios

Application Skills: Clear Case 7.0.0.1

Networking: Microsoft Windows 2000/2003 network, Active Directory, DNS, WINS, DHCP, IIS5.0/6.0, SFTP

Virtualization: VMware ESX Servers 3/3.5, VMware GSX Servers, VMware workstation Hardware HP Proliant Series, HP Blade Servers, Compaq and Dell Servers

Others: Windows Clusters, WSUS, Network Load Balancing (NLB), RIS, Sysprep, Terminal Servers, Antivirus Servers

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Storage/SAN Analyst/Architect

Responsibilities:

• On command Insight and Balance Implementation
• Implemented OCI for collecting Hi Command Hitachi Storage arrays
• Storage Inventory collection (Collected 186 Netapp /Hitachi Storage Arrays overall having 15.7 PB of data)
• Created documentation for Storage, Server and Application mapping report
• Prepared capacity growth report by Application SOAR ID.
• Prepared Backup and Retention Policy Report
• Identified High level Opportunities for stabilizing the environment such as Misaligned LUNs, over committed and over utilized volumes, Orphaned LUN’s etc.
• Prepared storage Financial data collection report by stakeholders list
• Prepared Storage Capacity and Utilization report
• Presented quick - wins strategic plan to the customer.

Confidential

NetApp/Storage Lead

Environment: NetApp V3240A, V3270A, & V6280A, IBM Storage DS8300, DS6800, DS4800, and ESS800 with Brocade DCX and Mcdata switches

Responsibilities:

• Created Aggregates, Flex Volumes and Qtree using Filer View and CLI
• Configured NAS Aggregates (RAID4, RAID-DP), Volumes and file systems
• Experienced using DFM/ Operations Manager in monitoring NAS Filers
• Experienced in multiple storage protocols including ISCSI, Fiber Channel, CIFS, NFS, and NDMP
• Setup Qtrees and configured Quotas as per the users request
• Copied data from volume to volume using snap mirror, volcopy and ndmp copy
• Created Flex clone volumes using Flex clone from base snapshots and splitted them from an aggregate
• Involved in configuration on NetApp NAS FAS Systems including Qtree, volumes, aggregates and Snapshots
• Created LUNs and mapped it to igroup using snap drive
• Provisioned Storage to customers using both ISCSI and Fiber channel Provisioning(FCP) to ESX servers(4.0)
• Configured multi-pathing (NMP) on ESXi4.0/VMware and created Datastore from the allocated LUNs.
• Performed DR tests by cloning the volumes using Flex Clone
• Configured Zoning on Cisco using CLI and on Brocade switches using Web Tools
• Created host groups using SNM2 on Hitachi AMS2300 and mapped LUNs to NetApp Filers
• Involved in Creating LUNs from RG/Parity Groups and enabled host group security on AMS2300
• Configured NAS File Systems such as NFS and CIFS from EMC Celerra and NetApp FAS Filers
• Migrated data from IBM 8300 to NetApp filers using VICOM
• Migrated data from IBM(NFS) to NetApp filers using rsync
• Monitored NetApp systems using Data Fabric Manager
• Worked closely with hardware vendors/CE during the expansion /addition of storage/Dense Trays and during Microcode upgrades on NetApp and Hitachi Arrays.
• Actively Participated in Gulfstream transition activities
• Participated as a lead to document and support NetApp and IBM storage devices
• Worked closely with customers, partners and vendors to effectively plan, implement and maintain storage.
• Documenting and Guiding team to perform the tech refresh
• Review and update the RCA with the respective team member
• Regularly monitoring and providing the reason for missing the response and resolution SLA to management
• Monitoring and providing report on storage growth and performance.
• Responsible for conducting regular meetings with customer.
• Responsible for closing the risks and Gaps in the storage environment
• Taking Interview calls for adding new storage resources
• Attending the storage escalation calls

Confidential

Backup and Storage Admin

Responsibilities:

• Administration and configuration of FAS2000 FAS3000 Series
• Aggregate Management - Creating & managing the aggregate
• Volume Management - Creating & managing volumes like increasing, decreasing the space, volume cloning and migration etc
• Qtree management - Creating & managing Qtree for users and group
• Quota management - Setting & modifying the quotas to limit the end storage access based on the project requirement
• Ontap version upgrade from 7.3.3 to 7.3.5 7-mode
• CIFS & NFS - Creating CIFS and NFS share on filer and hosting the share to Windows and UNIX boxes
• LUN management using Snap Drive and ISCSI initiator
• LUN - Creating LUNs on filer and presenting those LUNs to windows and UNIX boxes through ISCSI and FC
• Snapshot management - Creating & Scheduling snapshot on volumes for immediate data recovery. Creating script to back up the LUN snapshots
• Snap mirror management - Configure & Scheduling primary to DR snap mirror relationship
• Member of storage administration team providing day to day storage administration support, migrating volume from one filer to another using snap mirror
• Knowledge to Configuring and Administrating Active\Active, Management of takeover and giveback
• Monitoring and management, status checking (health check).Checking Logs
• Coordination with hardware vendor’s for any hardware failure
• Coordinating with the Onsite team to carry out the scheduled maintenance activities
• Responsible for managing the NetApp appliances globally which includes creating CIFS/NFS shares, Creating new snap mirror relationships
• Working on SAN for providing clear case and VMware storage
• Coordinating with NetApp vendor for issues addressed in global filers
• Responsible for managing the Data-centers at Bangalore and Gurgaon Site; I ensure the highest level of customer satisfaction by understanding and identifying the customers computing needs and manage customers technical support requests
• Manage all the technical escalations of the client related to Servers (starting from the installation to their performance & tuning for Windows and Unix OS), OU Management, Ghost Imaging, Windows/Linux patching, NetApp Filer, Backup & System monitoring, escalations related to VMware ESX Servers, Patch management, Antivirus Servers etc.
• Responsible for engaging and managing relationships with 3rd party suppliers e.g. Dell, HP etc.
• Responsible for installation and configuration of RHEL/SUSE Linux and Win2k3/2000 environment
• Maintaining the Agilent environment with the help of monitoring tools like ZenOS and Nagios
• Support backup systems with HP Data protector 6.0, VERITAS Net Backup and NT Backup connected with Backup libraries.
• Configuring new policies
• Basic troubleshooting of errors in Net backup
• Installing Net backup clients
• Tape management
• Tape Rotation
• Technical Lead for Gurgaon and Bangalore site. Primary role is of Service delivery, maintaining the SLA and handling technical escalations.
• Responsible for managing the Data-centers at Bangalore and Gurgaon Site; I ensure the highest level of customer satisfaction by understanding and identifying the customers computing needs and manage customers technical support requests.
• Manage all the technical escalations of the client related to Servers (starting from the installation to their performance & tuning for Windows and Unix OS), OU Management, Ghost Imaging, Windows/Linux patching, NetApp Filer, Backup & System monitoring, escalations related to VMware ESX Servers, Patch management, Antivirus Servers etc.
• Responsible for engaging and managing relationships with 3rd party suppliers e.g. Dell, HP etc.
• Responsible for installation and configuration of RHEL/Suse Linux and Win2k3/2000 environment.
• Maintaining the Agilent environment with the help of monitoring tools like Zenoss and Nagios
• Support backup systems with HP Data protector 6.0, VERITAS Net Backup and NT Backup connected with Backup libraries.
• Support wide range of server’s hardware with different vendors like HP, Dell, and IBM.
• Basic Configuration and Troubleshooting the Clear case Tool.
• Maintaining 100+ servers and workstation in a 450 user environment.
• Installation and configuration of Various Windows, UNIX platform in VM infrastructure server
• Maintaining user backup using Iron Mountain Connected Data Protector
• Maintaining NetApp NAS cluster - Snap mirroring, volume creation and snapshot maintenance
• Extensive experience in OVSD ticketing system and call management.

Confidential

Server Support Engineer

Responsibilities:

• Maintaining backup and restoration using Legato and NT Backup
• Planning, designing & implementation of Active Directory Domain and maintenance of DNS
• Implementing and maintaining DSView Consoles
• Capacity Planning, Design, Procurement, Configuration and Testing of Windows Infrastructure
• Planning, Testing & Execution of Disaster recovery solution for Windows Infrastructure
• Managed 3 Data-centers in CLI3L BPO Infrastructure projects
• Responsible for managing the technical escalations related to servers & Microsoft Windows related issues like OS, Active Directory, Server reboot bug check analysis, IIS, Antivirus servers, Site replications, DNS, TS Management etc.
• Managed the Dell Hardware Cluster Environment (PV130)
• Supported all IIS related issues like IIS resetting and adding the new link etc.

Confidential

Customer Support Engineer

Responsibilities:

• Administrating Servers Using MMC, Terminal Services, Unicenter and DSView
• Disk Management (RAID 1 and RAID 5)
• Monitoring disk status, system processes user process activity and System security
• Monitoring the network performance
• Handling more than 100 Dell Servers
• Supported all IIS related issues like IIS resetting and adding the new link etc

Confidential

Customer Support Engineer

Responsibilities:

• Installing and troubleshooting DELL servers & EMC storages.
• Troubleshooting for all Dell products and Server Maintenance
• Implementing DRAC for remote user
• Disk Management (RAID 5) on H/W and Software Raid
• Monitoring the servers with server administrator application
• OS Installation and Configuration: Windows 2000 professional, Windows XP Professional, Windows 2000/2003 server
• Co-ordination with clients for day to day maintenance,, Servers and PCs