SUMMARY

• Innovative, solutions - oriented Systems Administrator with extensive cross-platform experience, demonstrated through 9 years’ experience in network/systems administration, application development, and infrastructure support.
• Complete and thorough knowledge of network administration and PC/LAN support in Windows 2000/NT and NetWare environment.
• Research, test, propose, and implement IVR system that meet or exceed the objectives and expectations of the business customers.
• Strong communicator with extensive background in effectively collaborating between customers, DBAs, management, and staff.
• Demonstrated aptitude to provide exceptional client service.
• Skilled project leader: Ably direct teams to complete objectives on time and within budget.
• Expert troubleshooter and solution provider: Quickly resolves problems.
• Demonstrated ability to function effectively as team player, as well as work independently to achieve organizational objectives.
• Microsoft Certified Systems Engineer-Windows 2000.

TECHNICAL SKILLS:

HARDWARE: HP servers, HP p-Class & c-Class Blade servers, Gen 8 Server, Gen 9 Server, IBM Blade servers, LENOVO Think server, Dell servers, HP ML and DL series servers, Desktop, Workstation, Laptop and Tablet PC., MSA Storage, HP 3PAR, EVA Enterprise Virtual Array

COMMUNICATION: IVR Interactive Voice Response, ShoreTel IP Phone System, Broadview IP Pone System, Avaya IP Phone System.

NETWORK OPERATING SYSTEM: Window 2012 Server, Windows 2008 Server, Windows 2003 Server, Microsoft Exchange Server 2012, Microsoft Exchange Server 2010, Microsoft Exchange Server 2003, Microsoft Win7,Win8,Win8.1 Microsoft Windows Vista Windows XP (Home /Professional), Citrix MetaFrame Presentation Server, Terminal Server and SMTP Server, Office365 Cloud .

VIRTUALIZATION: VMWare; HperV

BACKUP: Veeam Backup, Symantec Backup Exec 2010, Barracuda Backup.

SOFTWARE: MS Office 2003,2007 & 2010,2013, MS Exchange Server 2003 & 2007,2010,2013 Active Directory,, Symantec Ghost, PC Anywhere, Got Assist, Symantec End Point Antivirus, ESET NOD32 Antivirus and McAfee Antivirus.

NETWORKING: Cisco Routers Series (Basic Configuration through console and VTY), Cabling Connections.

NETWORK MANAGEMENT: LAN, DNS,TCP/IP, DHCP, WINS, Internet Sharing, File Server, Printer Sharing, Roaming profiles, DNS, Group Policy, and Logon Scripts.

MISC: Adobe, Visio, Power Point, MS Project, Publisher, Internet Explorer, Outlook, Outlook Express, HP Smart Start, DELL Server USC Management Tracking and Management Tool, Photoshop, QuickBooks Pro, Axapta accounting, Tiger Paw and HP System Management, Axapta,.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

System Engineer

Responsibilities:

• As member of engineering team responsible for site design and Network deployment.
• Coordinated, purchased, installed and configured Windows infrastructure and responsible for administering and maintaining W2K. WindowsNT Servers and VMware Servers.
• Led implementation effort of infrastructure upgrades such as service packs, hardware, software, drivers, etc.
• Providing Level 3 support for servers and applications problems.
• Responsible for building and maintaining Quality Assurance lab environment of 20 servers for software and services development and testing. Coordinated with other engineering teams to build and implement the required lab environment.
• Responsible for installing software, maintaining system configurations, Product specific testing, writing regression testcase, testplans and release of build and installation documentation.
• Configured TCP/IP, NFS sharing, X-windows for windows clients, secured FTP for Solaris 2.6, Solaris 7 and Solaris 8 systems.
• Installed and Configured Windows 2000 server as Domain controller and implemented active directory to enable user authorization, manage user accounts, groups and resources and help authorized users to locate and use network resources.
• Installed and Configured DHCP server in windows environment to lease IP address for users there by establishing complete TCP/IP network and effectively using registered internet address.
• Installed configured and effectively administered Visual source safe server as project source control.
• Installed and configured Oracle 8i database on Windows platform. Executed SQL scripts to create and maintain tablespace.
• Installed and configured Bugzilla for defect tracking and Version control.
• Install and configured Bullzip server to print PDF file over network.
• Installed and configured Antiviral software for enterprise wide virus protection.
• Built and maintained Cisco router Lab for testing environment using Cisco series routers and switches.
• Implemented data integrity and system security to agreed performance level.
• Troubleshoot hardware and software problem as and when required.
• Resolved system slow down issues through network migration, reconfiguration, integration and troubleshooting.
• Integrated file systems using interfacing tools like SAMBA to work seamlessly across platforms.
• Performed patch and package administration by updating the critical operating system patches, adding and removing of software packages
• Performed network management, monitored system process memory, disk space, and analyzed network traffic for packets collision.
• Automated and used Veeam Backup procedure for project repository there by implementing the Disaster recovery, Performed Restoration and repair of system failures.
• Readily accept new challenges and additional responsibility; possess excellent interpersonal, written, and verbal communication skills; work well under pressure, possess a strong work ethic and commitment.
• Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Consult with users, management and technicians to assess computing needs and system requirements.
• Manage backup, security and user help systems.
• Evaluate data processing proposals to assess project feasibility and requirements.
• Install, configure, and maintain various applications throughout LAN.
• Configure, maintain, and troubleshoot various severs, PCs and peripherals.
• Responsible for Exchange mail accounts, file restorations and server backups.
• Monitored system functions to verify correct system operation. Setup new user accounts and maintain permissions
• Create and Deploy desktop images from scratch.
• Diagnosed system hardware and software issues and replace them as needed.
• Assist in the development and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Analyze, Design, Develop, and Test technical solutions to business requirements.
• Participate in the development of policies, procedures and documentation to provide a measure of consistency in knowledge, processes, reporting and decision making.
• Communicate system updates and their impact on the client, facilitate client system requirements input, and support the production of client reporting.
• Work with applications architects to ensure that new application designs fit into the midrange infrastructure and that operational controls are part of the initial design.
• Administered & maintained 200 user LAN network involving 50 windows servers and 5 VMWare Host and 70 Virtual Server.
• Participated in implementing dedicated 100 MBPS radio wave link to geographically dispersed sub-offices.
• Administered and maintained Microsoft exchange Server 2010, Meta Frame Terminal Server for Citrix client connectivity, Microsoft Visual Source Safe Server as project repository.
• Resolved complex TCP/IP Routing problems in the multi cast Network & monitored the LAN traffic for bottleneck, I was responsible for Second level technical support.
• Maintained and monitored Dual T1 lines with ISP provider for enterprise wide internet Communication.
• Participated in up gradation of existing LAN to Switched LAN using Cisco & HP Switches & Routers, which involved configuring individual switch ports for 1000 MBPS throughput and remote monitoring of switch for network traffic congestion.
• Successfully involved in team for the completion of Year - 2003 & 2003 to 2010 upgrade for the complete network.

Confidential

Helpdesk Assistant

Responsibilities:

• Provides students, faculty and staff with support for technology in computer labs, and assists with tutoring technology requirements.
• Works with administrative and academic staff to identify, maintain, install and test software applications for the open and instructional computer labs. Coordinates and schedules computer software implementation with academic departments.
• Responsible for the protection of physical technology assets; conducts inventory management function for IT assets; secures classrooms and labs containing technical equipment. Performs ongoing equipment refresh; plans, manages and performs maintenance, installation, configuration, and basic troubleshooting of hardware/software in computer labs.
• Monitor system wide difficulties and work with the Office of Information Technology team and other support staff in providing timely notification of problem occurrence, updates, and resolution to appropriate groups, as required.
• Maintain a working knowledge of computer technology, network systems, and standard software and act as a resource of technical information to the end user community.
• Analyses, creates and submits incidents for technology related issues to the help desk.
• Trains and schedules computer lab assistants and work-study student employees.
• Assists with other college initiatives, such as, but not limited to, student registration, as needed.
• Performs other related duties as needed, including, but not limited to, adherence to after hours, emergency, holiday, and/or on-call schedule.