PROFESSIONAL SUMMARY

• Skilled and proficient consultant with 9+ years of professional IT experience.
• Knowledgable in Microsoft messaging application deployment and support.
• Experienced with Microsoft Exchange 2013/2010/2007/2003 full life cycle deployments.
• Proficient with Microsoft Lync 2010/2013 deployments and administration.
• Adept at providing high availability solutions to Exchange deployments through the use of CCR/SCR clustering, Database Availability Groups (DAG), and Client Access load balancing.
• Configured Lync federation and web service publishing.
• Skilled at PowerShell scripting and PowerShell administration.
• Experienced in Office 365 set up for coexistence with on premise deployments.
• Great at creating and maintaining documentation and procedures.
• Knowledgeable of mobile device integration and mobile device management.
• Knowledgeable of certificates and certificate renewals with Exchange and Lync.
• Utilized DirSync and ADFS setups for directory synchronization and single sign - on.
• Experienced in Virtualization, Windows Administration and Networking.
• Comfortable with Windows 2008R2 Server Administration and Active Directory Administration.
• Good understanding of DHCP and DNS.
• Implemented system administration activities, policies and monitored system performance both at software and hardware level.
• Extensive understanding of networking concepts.
• Understanding of various networking protocols like TCP/IP, RIP, RIPV2, IGRP, EIGRP BGP, OSPF etc.
• Comfortable with TCP/IP protocol suite, virtual networking, wireless networks computing concepts.
• Worked in the area of Virtualization with VMware VSphere ESXi 5.5, 5.0, vCenter server 5.0, 5.5 and VSphere client.
• Experienced in ESXI Architecture, guest OS installation, setting up of VMS, Cloning Templates, and Snapshots.
• Worked with resource management framework, creating resource pools, adding the VMs into resource pools.
• Created Clusters, DRS, HA, vMotion and Fault Tolerance.
• Successful migration of Physical Server to Virtual Server.
• Migrated Physical servers to VMware ESXI hosts using V2V and P2V.
• Knowledge of Citrix XenApp6.5, XenDesktop 5.5 and Citrix Provisioning Services 6.0.
• Good at customizing Citrix web Interface.

TECHNICAL SKILLS

VMware: VMware vSphere 5.0/5.5, vCenter Server 5.0/5.5, VMware Converter, DRS, FT, vMotion.

Citrix: XenApp 6.5, XenDesktop 5.5, PVS 6.0.

Windows Administration: Configuration of DHCP and DNS, Windows Server 2003/2008/2008R2/2012 - installation and configuration, installation and configuration of Active Directory and Internet Information Service (IIS 6.0/7.0), creating users and groups, setting user access controls

Archiving and Back Up: Symantec Vault, ComVault, Backup Exec

Messaging: Microsoft Exchange 2013/2010/2007/2003 Office 365, Microsoft Lync 2010/2013, OCS 2007, PowerShell

Networking: Cisco Routers(3600,3700),Switches(3550,3560),Desktop assembling, LANTCP/IP, Security-ACL.

Mobile Device Management: GOOD, BES

Hardware: Dell Power Edge 2650, 2950Operating Systems: Windows Server OS - 2003/2008/2008R2/2012, Windows 7/XP, Vista, 8.

WORK EXPERIENCE

Confidential, Lake Forest, CA

Exchange Support Engineer

Responsibilities:

• Installation and configuration of the Exchange 2013 environment on DR Site.
• Configuration of Client Access Services for the DR Exchange Servers to provide authentication and proxy services for internal and external client connections.
• Adding DR Exchange servers to their respective Database Availability Group, effectively creating multi-site DAGs.
• Seed Mailbox Database Copies to DR Exchange Servers to allow coping of log files and data to be replayed.
• Planning for the Migration of 6000 users to Exchange 2013.
• Troubleshooting of the users issues after migration such as resetting calendar permissions.
• Planning for CommVault backup Restoration Policy.
• Configuration of CommVault Agent to Exchange Servers 2013.
• Provide the Recommendations for Installing Antivirus onto exchange 2013 and the Exclusion list Process.
• Provide Support for users and assist ticketing team with Level 3 tickets.
• Perform Message tracing on cisco IronPort to resolve mailflow issues.
• Assisted with Restoration test from tape with Auditors by relaying on past experiences.
• Developed and implemented Retention Policy for the whole company.
• Provided monthly metrics report for Exchange Server's.

Confidential - Dallas, TX

Exchange Architect

Responsibilities:

• Lead the transition from Exchange 2010 to Exchange 2013 and Office 365 hybrid environment for 5500 users.
• Designed the Exchange 2013 Environment using the Exchange 2013 Capacity Planning worksheet.
• Conducted a pilot migration from Exchange 2010 to Exchange 2013 and analyzed the results.
• Prepared the mailboxes in the source forest using a PowerShell script.
• Provided information to create a new SAN certificate to apply to the newly deployed Exchange 2013 environment.
• Redirected client access from Exchange 2010 environment to Exchange 2013 environment.
• Migrated mail flow from Exchange 2010 to Exchange 2013.
• Deployed DirSync to copy Active directory objects to Office 365.
• Prepared a pre-migration user list based off the business’s schedule.
• Implemented the e-mail migration tool to move the user's mailbox to the cloud.
• Designated Office 365 licenses to migrated users.
• Converted on-premise mailboxes to mail enable user object to redirect mail flow to the cloud.
• Documented installation, coexistence, and decommissioning processes.
• Installation and configuration of Server operating system like Windows Server 2008R2 and 2012.
• Installation and configuration of Domain Controllers with services like DNS, DHCP.
• Create users and groups and managing them with appropriate rights and permissions.
• Create Domain name servers and integrating with ADS.
• Troubleshoot and Maintained Server and client operating system.
• Installation of new ESXI host and entire VMware infrastructure environment.
• Creating VM Session for Test Environment for testing Application before deploying to Production.
• Troubleshooting various network services and protocol like TCP/IP, RIP, RIPv2, IGRP, EIGRP, OSPF and Access List.

Confidential - Chicago, IL

Lead Messaging Engineer

Responsibilities:

• Supported Unified messaging infrastructure for 3000 users in an international environment.
• Managed Lync co-existence environment of Lync 2010/2013.
• Deployed additional Lync 2013 FE server for high availability of services.
• Planned and executed cumulative updates on the Lync server, as well as coordinated client updates.
• Designed plan to fully transition to Lync 2013 and decommission Lync 2010 servers.
• Provided Level 3 support for Exchange 2013 infrastructure.
• Coordinated and trained the helpdesk for level 1 support of Lync and Exchange and provided “common issue” resolutions.
• Reviewed and updated troubleshooting documentation for helpdesk/user.
• Recommended and documented best practices of Lync use to optimize performance and increase user experience.
• Managed Lync/Exchange communication with federated partners.
• Designed SQL back-end system to monitor system misuse (top video users, longer time calls etc.)and detect fraud (short distance call, short conference call, call forward etc.) for audit.
• Trained helpdesk to understand and better support users with the necessary access on Lync 2013system.
• Configured SCCM to monitor Lync2013 server performance with required watcher nodes in each region.
• Deployed Test environment for Lync 2013 and Exchange 2010 with full functional active directory.
• Worked with Windows based operating systems such as: Windows 2008 R2, Windows 2012.
• Design the architecture of new ESXI hosts and entire VMware Infrastructure environment.
• Installation, Configuration, Administration and troubleshooting for VMware ESXI servers. HA, DRS, VMotion and troubleshooting on Virtual Center.
• Successfully migrated of Physical Servers to Virtual servers.
• Experience in installing, administrating, and troubleshooting various network services and protocol like TCP/IP, RIP, RIPv2, IGRP, EIGRP, BGP, OSPF and Access list.
• Monitored and tuned the servers to achieve optimum performance levels in standalone and multi-tiered environments & updating security programs for system.
• Performed Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements.

Confidential, Atlanta, GA

Exchange Engineer

Responsibilities:

• Designed and architected the Exchange Server from 2007 for the 15,000 users to Exchange 2010 with a highly availablility, fault tolerant infrastructure.
• Utilized VMware to roll out a virtualized server environment.
• Deployed new Exchange Servers into the production environment using a multi-phased approach.
• Provided high availability of services and databases through the use of DAG and CASArrays.
• Enhanced stability, performance, and availability while consolidating servers and centralizing administration to reduce support costs.
• Designed, planned, implemented and documented Lync 2010 pilot and production implementations at enterprise-level clients.
• Implementations included IM, enhanced presence, and conferencing, enabling the companies to save hundreds of thousands of dollars in lost time and travel expenses.
• Planned and implemented Microsoft Online Services Business Productivity Online Suite migration.
• Demonstrated the features and benefits of mobile management solution to prospective customers.
• Planned and implemented Proof of Concept environments for prospective customers.
• Addressed customer and prospect technical questions regarding architecture, implementation, and administration of mobile management solution.
• Provided Tier 3 engineering Exchange Server support for 15K internal customers.
• Supported local and remote users all over North India Sites related to Exchange problems, and Network problems (configuration of router, maintenance etc.).
• Had a strong hand on Active Directory Servers Using Windows 2008 Servers, group policies objects, security services and handle hardware related repair issues.
• Administered and maintained DFS, DNS, DHCP, IP, TCP, RIP, IGRP, EIGRP, OSPF etc.
• Managed back-up for all system & updating security programs for system.
• Configured CISCO Routers, Switches, Access-List.
• Worked in the mixed environment of LAN, WAN, VLAN, DNS and DHCP.

Confidential

Exchange Administrator

Responsibilities:

• Primary support for the Exchange 2007 environment, providing assistance and problem resolution for 1,000+ users.
• Handled mobile messaging applications such as Good and Blackberry.
• Monitored Exchange backups; performed manual TSM backups and restores as needed.
• Provided Tier 2 support for users, tracked via PeopleSoft CRM.
• Moved mailboxes between databases, and servers upon request.
• Installed and configured SMTP relay server and filter emails for malware using GFI mail essentials.
• Provided general system administration duties in a Windows Active Directory environment.
• Responded to virus outbreaks, Microsoft critical updates and maintained 99.9% systems virus free.
• Installed and configured Big Fix Enterprise server to manage Microsoft security critical updates.
• Produced appropriate documentation for application deployment, configuration, and related processes.
• Performed site analyses for existing environment to improve efficiency.
• Ran health checks using Best Practice Analyzer tool before installing exchange 2007 in production environment.
• Wrote documents regarding acceptable use policy, of domain, and company network resources.
• Created and maintained security groups, OUs, and user accounts for Windows and Exchange mailboxes.

Confidential

Network Administrator

Responsibilities:

• Development and maintenance of a multi-year technology plan and network design for ESales, Production, Operations, Transportation, Work Force Development user-environments.
• Ensured downtime for network and/or any individual user is kept to a minimum across seventeen Retail Sites as well as numerous Donation Centers and Job Connection Sites.
• Supported local and remote users all over North India Sites related to OS problems (Windows 7, Windows Vista, Windows XP, and Windows 98), (MS Office), Network Problem (configuration of router, maintenance etc.).
• Responsible for Install, configure, monitor and maintain Computer desktop System, Server Applications, peripherals, Centralized management of network devices and related inventory system.
• Having strong hand on Active Directory Servers Using Windows 2008 Servers, group policies objects, security services and handle hardware related repair issues.
• Responsible to handle other miscellaneous equipment in the office like Printer (local & Network), Scanner, projects, mice etc.
• Administer and maintain DFS, DNS, DHCP, IP, TCP, RIP, IGRP, EIGRP, OSPF etc.
• Managing back-up for all system & updating security programs for system. Wrote, updated and reviewed detailed user documentation and manuals for applications/programs; maintained system documentation.
• Resolved system malfunctions and troubleshoots IT problems.
• Supported end user needs through ongoing training.

Confidential

System Administrator

Responsibilities:

• Handled PC hardware and software support
• Configured windows network shares and mapping network drives
• Provided Microsoft Outlook troubleshooting and administration
• Handled Windows XP and Windows 7 administration, disconnecting and reconnecting desktop PCs, phones, modems, laptops, docking stations, and other desktop technical equipment
• Worked with, maintaining and upgrading PC, network, printers, fax machines and server hardware and software applications
• Documented system problems, installed voip phones, installed and handled QA testing
• Handled troubleshooting for computer hardware components
• Provided on-call support for major technical incidents, break/fix repairs, and general desktop support