Lan/wan Engineer Resume
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SUMMARY:
- I am currently a Voice over IP Enterprise Lan/Wan Engineer.
- My responsibilities include configuring, troubleshooting, and implementing VOIP solutions over cisco router and switches.
- I also manage user access on Windows Server 2003 platform.
- Finally, I provide help desk support internally, and hold both the CCNA: Routing and Switching and CCNA.
- 20 years customer service experience
- 16 years Technical Diagnostic experience
AL KNOWLEDGE AND TECHNICAL SKILLS:
CCNA: Routing and Switching Certified
CCNA: Security Certified, Web Page Design
PROFESSIONAL EXPERIENCE:
Confidential
Lan/Wan Engineer
Responsibilities:
- Provide telecommunications and LAN/WAN remote or onsite installation support including but not limited to: LAN survey’s, cabling support including category 3, 5 and 6 wiring - router, switch Broadband circuit troubleshooting and support
- Perform dispatch services during installation as necessary and post install support and dispatch for customer reported issues where needed.
- Assist with overseeing the coordination of 3rdparty Vendor out of region dispatch support. Main POC and 1stlevel escalation management of vendors
- Manage and monitor PingTone spare inventory asset control
- Monitor, troubleshoot and work through repair of PingTone managed customer circuits
- Perform customer configuration for all hardware that is received as well as manage customer shipment s
- Provide Tier II tech support and escalation assistance as necessary to the Support dept. Work closely with PingTone management to trend issues and identify root cause and resolution.
- Provide as necessary for the Support team to assist with new hardware or new Pingtone products.
- Act as the customer technical advocate and participate in PingTone customer DRM (Design Review Meetings), provide technical validation of solution and recommended hardware. Discuss roles and responsibilities and technical requirements for successful install and implementation. Provide follow up technical support and meetings as necessary.
Confidential
Customer Operations Tech
Responsibilities:
- Configure cisco routers and switches for VOIP traffic
- Provide phone and onsite support for customer issues
- Manage T1 service providers during outages
- Be proficient in the use of Genband and Broadsoft switches
- Collaborate with team members to solve customer issues
- Configure team member PCs and troubleshoot PC problems
- Manage internal user access to company digital resources
- Assist with the of new hires
Confidential
Customer Support Representative
Responsibilities:
- Troubleshoot customer internet/cable/phone connectivity issues
- Troubleshoot customer home networks
- Resolve customer billing concerns
- Provide Tier 2 Support to team members
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