EXECUTIVE SUMMARY

• Exchange Engineer wif 8+ years of experience wifin the Information Technology Infrastructure ranging from Designing to Implementation and support of technologies.
• Experience wif multiple Microsoft products including Exchange 2013, 2010, 2007, 2003, Office 365, Lync, Skype, and Microsoft Office Suite.
• Implemented the following roles in a Microsoft Exchange environment: Edge Transport, Mailbox, CAS Array, Hub Transport and Unified Messenger.
• Experience administrating Microsoft Lync 2010 in a production environment.
• Designed, configured, implemented and maintained an enterprise messaging environment including Office 365, Exchange 2013and Lync.
• Responsible for all components of Office 365 including One Drive, Skype for Business, Share Point, Delve, Yammer and Exchange.
• Implemented and maintained an Active Directory Environment, supporting end users wifin a Production Environment.
• Management of Microsoft Clusters.
• Research, Design, Install, Configure, Test, all Microsoft server - based solutions to proactively support business requirements.
• Test, Troubleshoot and Evaluate all Hardware, Operating systems, and Server-level applications associated wif the Lync 2013 environment and recommend appropriate server products and services to meet customer needs.
• Maintained a high level of server and network security to protect corporate resources from unauthorized access by implementing Group Policy’s (GPOs).
• Involved in leading full-scale migration to newer versions of Microsoft messaging technologies.
• Experience wif windows clustering services and deploying CCR, SCR and LCR.
• Knowledgeable of backup and recovery solutions and planning for disaster recovery.
• Experience in deploying virtual servers using VMware ESX/ ESXi platforms.
• Proficient in PowerShell for scripting and process automation.
• Proven experience implementing high availability solutions for Exchange and Lync.
• Vast experience troubleshooting and resolving both client and server side issues.
• Successfully deployed and transitioned Lync deployments to newer versions.
• Experience wif the administration of mobile devices on multiple platforms.
• Experience wif Office 365 migrations and hybrid solutions.
• Well-versed in configuring, maintaining and deploying Windows Servers (2000, 2003, 2008 and 2012, 2013, 2016).
• Skilled at the installation and configuration of hardware and software components of networking environments including Cisco routers and switches, firewalls and VPNs.
• Versed in leading full scale migration to newer versions of Microsoft messaging technologies.
• Proficient in message tracking and troubleshooting to resolve mail delivery issues.
• Supported Offline Address book, Calendaring and free busy related issues.
• Proficient in Public Folder creation, replication and rights assignments.
• Experience monitoring message queue and performing Exchange backup and restore.
• Versed in monitoring and managing database growth and white space in databases.
• Working in a team to implement, migrate and deploy both MS infrastructure and MS Office 365.
• Experience wif using ECP or EAC (Exchange Admin Center) to administer Exchange Online.
• Demonstrated proficiency in planning, deploying, and maintaining Microsoft Office 365solutions.
• Advanced noledge of Microsoft Active Directory operations and Active Directory Federated Services (ADFS).
• Worked wif business units to incorporate Office 365 and cloud-based solutions into business operations.
• 24x7 Production support.

TECHNICAL SKILLS

• Microsoft Office 365 onboarding
• Architecting and deployment
• Microsoft Azure on-boarding
• virtual networksworkstations and server deployments
• Data replication and synchronization on the cloud
• Microsoft Share Point online implementations
• Share Point Server 2010TLS connections
• Microsoft Dynamics CRM online rollouts
• Microsoft Windows Server 2003
• Forefront Identity Manager (FIM)
• Symantec Enterprise Vault
• Microsoft Office 2007
• 2016 licensing and deployment
• Microsoft Exchange deployment
• Trained for Cisco (CCNA)
• Sage 100/MAS 90/200 ERP architecting
• Microsoft Active Directory Certificate Services
• Deployment and Training
• SAP Crystal Reports report design and rollout
• Intuit QuickBooks implementations
• Computer Hardware upgrade and repair work
• Layer 2 Switching implementations
• Layer 3 Routing and Firewall architecting and deployment.

PROFESSIONAL EXPERIENCE

Sr. Exchange server /Office 365 Administrator

Confidential, San Francisco, CA

Responsibilities:

• Worked on deployment of hybrid Office 365 environment wif upgraded Exchange 2013 environment.
• Excellent noledge of Agile based methodology project implementations.
• Did a discovery of Skype for Business and Exchange in Preparation for Office365.
• Planned and implemented transition from Exchange 2013 to Exchange Online of a few hundred users.
• Excellent noledge of Office enterprise 365 E1, E2, E3, E4 and E5.
• Migrated test users to Skype for business online, and tested their functionality after being migrated.
• Developed Exchange Migration Script to automate the migration of 15,000+ users, groups and shared accounts from Exchange 2007 to Exchange 2013.
• Configuration/Implementation and troubleshooting of Directory Synchronization and Forefront.
• Identity Manager (FIM) for medium and large businesses.
• Configured DirSync and ADFS for Active Directory synchronization and single sign-on wif Office 365.
• Implemented Procedures for incidents dat included Incident reports and Message Incident Table dat was housed on SharePoint. dis was used by upper management on a daily basis.
• Worked wif the SharePoint team for a resolution on Integration of public folders at First Data.
• Query Exchange environment using the Office 365 Command online tool.
• SMTP routing, Active Directory, Mail Routing, Exchange and SMTP Troubleshooting, IIS (Internet Information Services) Administration, Troubleshooting, Remote Server, TLS connections, Application Mail Relay, Backup and Restore, Disaster Recovery concepts and Patch Management.
• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system (Service Now).
• Supporting and resolving all end users escalation calls from level 1 and 2 related to calendars free/buys, any mail flow issues inside or outside the organization, setting up special TLSroutes to different domains, External DNS records, SSL certs for OWA and all other Exchange related issues.
• Utilized Windows Azureto synchronize local password to domain for Office 365.
• Effectively communicate the differences between Azureand on-site technologies and the benefits of each type of deployment.
• Manage IIS 6.0 and IIS 7.0 server clusters and services across multiple sites and domains
• Office 365 Migration, participated as part of a team responsible for migrating exchange2012 to Office 365 Online. Setup rules for SPAM black and whitelist in the cloud and TLSconnectors.
• Review, test, and make recommendations for standard email practices.
• Assisted users w/ Change Mail Client, Full Mail Client, and Functional Shared Email Mailbox Requests.
• Experience wif supporting anti-spam filtering, logging and email tracking and transport rules.
• Successful migration of Physical Server to Virtual Server.
• Support of eDiscovery projects. Managing Distribution Lists through SharePoint 2010 and 2013 On-line.
• Primary On-site support for Office 365 issues.
• Knowledge transfer to Service Desk team (POC).
• Perform scripting administration tasks and reporting using PowerShell.
• Develop scripts for automating processes wifin the environment.
• Help ensure team performance meets or exceeds defined Service Level Agreements.
• Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.
• Monthly audits on the Active Directory environment to reconcile user records by utilizing Dell Change Auditor.
• Prepared on premise AD infrastructure for migration effort by using the IDFIX tool for directory cleanup.
• Configured tenant account for environment and registered domain.
• Installed on premise servers for single sign on and directory synchronization.
• Implemented ADFS and ADFS Proxy servers in a farm.
• Synchronize on premise AD wif cloud services and set OUs for sync.
• Migrate user mailboxes to Office 365 in batches and run reports on batch progression.
• Troubleshoot free/busy information between Office 365 and on premise users.
• Created batches for user accounts and utilized PowerShell to move user mailboxes to Office 365, then monitored moves via migration reports.
• Provided monthly reports on the performance, utilization, Capacity and use of messaging services.
• Readied on premise Exchange servers for migration by applying security patches, updates, and latest service packs.

Exchange server Admin

Confidential, Des Moines, IA

Responsibilities:

• Planned, designed and implemented Exchange 2013.
• Responsible for the successful migration of the Microsoft Exchange 2010 environment to an Exchange 2013 scenario, provided support and administration and complete documentation.
• Decommissioned the Exchange 2007 servers after the Migration was completed.
• Reviewed architectural designs, schematics, and procedurals and provided modifications to better suit the company’s needs.
• Documented and tracked all peripherals and Network problems using Care360/ E-forms Ticketing System SharePoint 2010, Action Remedy Ticketing System in a 24 X 7 Enterprise Data Center Environment.
• Participate in the verification of DNS and Exchange 2010 systems and made changes to infrastructure to better suite migration effort.
• Developed and deployed new 2012R2 Forest/Domain architecture for consolidation of activities and resources into a single security boundary. dis environment is replacing the current production environment.
• Implemented capacity planning utilizing the Exchange best practices and Exchange Calculator.
• Participate in virtualization of servers using the VMWare ESXi platform for server builds and provisioning.
• Ability to implement and deploy Azure offerings including both the IaaS and PaaS offering.
• Effectively communicate how Azureand on site technologies can work together.
• Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment.
• Monitored mailbox moves using migration reporting and addressed issues wif bad items and failed moves.
• Modified retention policies, journaling rules, and archiving policies for users and databases.
• Create DAG configuration for High Availability of mailbox databases in a cross-site configuration.
• Tested load balanced configuration of CAS servers to ensure proper routing of connections.
• Cutover namespace in migration effort, notified users of changes to services and functionality, and provided documentation of processes.
• Documented and tracked all peripherals and Network problems using SharePoint 2010 and Action Remedy.
• Verified user functionality and access to services via Outlook, OWA, and Outlook anywhere and assisted in resolving any issues.
• Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E- mail, Calendaring & Scheduling.
• Blacklisted threats for incoming email by installing, configuring, and using Barracuda Networks Spam and Firewall Software.
• Maintained optimal Exchange server health by using SCOM to monitor and alert regarding Exchange and Server related events.
• Created PowerShell scripts to automate migration steps.
• Maintained organization of new and removed Active Directory users created by Exchange
• Readied existing Exchange 2010 environment by applying patches and security updates to all servers.
• Worked on daily tasks like management of mailboxes, distribution lists etc.
• Designed the Mail flow for the current Exchange environment.
• Setup Outlook Anywhere for the environment and perform databases maintenance using eseutil tool.
• Performed exchange backup and also do the restore for mailbox as per the request.
• Ran the exchange planning tool for expansion of the servers and also perform DAG patching on weekends.
• Implemented anti-spam on the HUB servers for protecting the environment from Spam attack.
• Troubleshooting of the users issues after migration such as resetting calendar permissions.
• Performed Exchange servers patching and maintenance.
• Troubleshot Lync related issues utilizing log files, Lync snooper, Wireshark and PowerShell.
• Troubleshoot and gave root cause analysis for any issue arising on the Exchange server.

System Admin/Exchange Architect

Confidential, San Antonio, TX

Responsibilities:

• Create a technology customer satisfaction survey to measure customer satisfaction KPIs.
• Project and technical lead on all infrastructure projects.
• Developed a Lunch & Learn program to allow corporate employees to learn more about the technology applications they use on a daily basis.
• Managed several high-availability SQL clusters including administration, optimization, code deployment, analysis, security, maintenance, and disaster recovery log shipping. These SQL failover clusters processed terabytes of BI data necessary for high-level decision making at Microsoft.
• Daily code deployments, analysis, and forensics in Production and Test environments for front end (IIS) and back end (SQL) systems.
• Deployment of SonicWALL SSLVPN for secure remote access and SonicWALL Sonic Points wif virtual access points for administration, corporate, and guest.
• Continual project/creative lead on the development of a homegrown Social Network.
• Deployment of Lync Online through Microsoft Office 365 to the corporate office and field management.
• Development of PowerShell scripts to automate everyday processes from user creation (onboarding), user termination, and other administrative task handled by the delivery team.
• Implementation of a Password Management tool, allowing self-service for resetting passwords and unlocks.
• Implement employee information synchronization between Salesforce.com and Active Directory.
• Upgrade the Network Security infrastructure wif multi-vendor security appliances.
• Implement a corporate employee badge system wif access control at each major suite entrance.

Exchange Lync Consultant

Confidential, NJ

Responsibilities:

• Worked alongside Directors, IT Managers, and Practice managers to engage new or existing clients to develop a strategic and best practice methodologies.
• Designed Lync 2013 standard and enterprise edition for high availability wif paired pools and transition clients from live meeting.
• Perform E-Discovery tasks on projects using RELATIVITY and other E-Discovery in response to discovery requests, subpoenas, and responses and provide support on database management to legal team.
• Internal and DMZ SQL clusterconfiguration and management.
• Engaged in DNS and firewall rules needed to extend external access. Configured Lync Edge and IIS ARR Proxy in DMZ for federation, remote access and publish simple URLs. Provision all external certificates and root certificates.
• Using Saved Search feature, perform either broad, unified searches across multiple folders or targeted searches for specific content and report results aggregated for sorting, tagging, and export consistent wif E-Discovery standards.
• Configured and deployed Lync mobility to iPhones/iPads and Droids.
• Designed and deployments also included monitoring and reporting services, archiving and persistent chat (collocated on front-end server and a pool).
• Migrated Lync pilot environments to production. Migrate Exchange 2007 messaging infrastructures toExchange 2010 to provide Site DR which included stretched DAGs.

Systems Engineer

Confidential

Responsibilities:

• Provided project management, budgets and consulting in the areas of technology assessment, policy and information transformation
• Engineered and Administered Exchange2003 clustered and Load balanced servers w/Outlook 2003/2007 clients (OWA, journaling, archiving, POP, Simple Sync v4.8, SMTP, rightfax, Quest Active Roles Server and Message Stats, TrendMicro IMSS and Scan mail) performed backups and restores wif NetBackup 6.5, ADIC Scalar, Iron Mountain for Offsite backups, monitored performance and did quarterly maintenance.
• Supported AD 2003 R2 (GPO's, Sites, Trusts, IPSec, logon scripts (bat, vbscripts, replication), OS Security (IPSec, services, auditing), DFS, Business Applications (Assyst, Chase Insight). Used Varonis to archive infrequent data to storage and apply data retention policies.
• Manage SQL 2005 2 node cluster (backup\restore\DB transfer, permissions) Project Lead on some core infrastructure and non-core infrastructure service changes.
• Architect and Managed SMS 2003 and SCCM R2 on Windows 2008 platform (Packaged and deployed business applications, asset intelligence, integrated APP-V w/ SCCM, sequencing, reports, and patches), upgraded SQL 2000 to SQL 2005 for SMS, architect migration path from SMS 2003 to SCCM (Windows 7 OSD as a pilot and production, MDT, task sequence) in a primary and secondary site environment.
• Incident\Change Management Process, Project planned and provided proof of concept for ExchangeDisaster Recovery and other implementations dat impacted business, Documentation (SOPs, Architecture, Project Planning, Visio, etc.), provided researched solutions to improve existing and implement new technology.
• Engineered Windows Server 2003 R2 AD upgrade to Windows Server 2008/2008 R2 AD in development environment, (tested RODC, clustering, AppLocker, and other 08 features). Piloted Exchange2007(CCR, SCR and transport rules in a dev) environment prior to transition in production.