Support System Administrator Resume
2.00/5 (Submit Your Rating)
PROFESSIONAL EXPERIENCE
Confidential
Support System administrator
Responsibilities:
- Responsibilities handled on daily basis during my tenure in this company. Few of them are:
- Responsible for L1 support maintaining desktops, servers and Network devices in Accenture locations.
- To create, manage and troubleshoot the user accounts &profile using Windows Active Directory.
- Installation & configuration of 2008 server, managing the patches.
- Creating the Image and monitoring, configuring the ghost server.
- Handling print server, file servers, application server and other servers.
- Monitoring and troubleshooting the Severs daily NT backup. Have hands on experience in Monitoring and troubleshooting the NT backup.
- Troubleshooted the SMTP issue on the project with the help of M&C team.
- Handling BCP (Business Continuity Process) activity.
- Handling (critical) Priority 1 incidents with location & client support & driving it to closure
- Handling the VLAN management, VPN, Firewall and Network issues. Good knowledge in VPN and wireless network.
- Operating the network devices for day today issues and configuring the port security (MAC binding).
- Good in Network concepts, OSI layers, TCP/IP protocols & administration.
- Basic Administration Tasks in Server 2008 and Active directory
- Maintaining the Symantec10.1 End protect Anti - virus setup and keeps the definition up-to-date.
- Providing Technical support for Users on OS, MS Outlook, Antivirus, Mails, Internet, VPN issues and Client Specific Application. Troubleshooting & Recovering the Operating System in case of failure.
- Installing, configuring and Managing Windows XP, Windows 7, working on remedy ticketing tool to address user issues and queries.
- Installation, configuration & maintenance of Printer, Modem, Scanner of device drivers & hardware components.
- Dedicated and Hard Working individual with the excellent interpersonal communications skills to work at all levels of the organization.
Confidential
System Administrator
Responsibilities:
- WinXp, Win 7 Professional Workstations, Notebooks and Network Printers.
- Installation & configuration of 2008 server, managing the patches.
- Troubleshooting excel related macro's errors as well as macro’s.
- Installation, configuration & maintenance of Printer, Modem, Scanner of device drivers & hardware components.
- Troubleshooted the SMTP issue on the project with the help of M&C team.
- Providing Technical support for Users on OS, MS Outlook, Antivirus, Mails, Internet, VPN issues and Client Specific Application.
- All the desktop issues, Client application, Software installation, handling connectivity issues, Data restoring & Symantec Ghost server configuration, Uploading & pushing the image to the local machines from the Ghost server
- Handling BCP (Business Continuity Process) activity.
- Handling (critical) Priority 1 incidents with location & client support & driving it to closure
- Good in Network concepts, OSI layers, TCP/IP protocols & administration.
- Handling the VLAN, VPN, Firewall and Network issues.
- Maintenance of Network and Systems, Software installations.
- Providing Technical support for Users on OS, MS Outlook, Antivirus, Mails, Internet, VPN issues and Client Specific Application.
- Performing preventive maintenance of systems for once in every quarter.
- Exposure to tools like Citrix, Remedy, Cisco Single CPU, CTIOS, etc.
- Installing, configuring and Managing Windows XP, Windows 7.
- Configuration and maintaining Symantec ghost server (5.6.1v).
- Creating image as per client requirement.
- Adhering to SLA norms and following the tickets based on the Operational Level Agreement.
- Anti-virus management and updating OS patches using Software updates server.
- Troubleshooting & Recovering the Operating System in case of failure.
- Dedicated and Hard Working individual with the excellent interpersonal communications skills to work at all levels of the organization.