Support System administrator Resume

PROFESSIONAL EXPERIENCE

Confidential

Support System administrator

Responsibilities:

Responsibilities handled on daily basis during my tenure in this company. Few of them are:
Responsible for L1 support maintaining desktops, servers and Network devices in Accenture locations.
To create, manage and troubleshoot the user accounts &profile using Windows Active Directory.
Installation & configuration of 2008 server, managing the patches.
Creating the Image and monitoring, configuring the ghost server.
Handling print server, file servers, application server and other servers.
Monitoring and troubleshooting the Severs daily NT backup. Have hands on experience in Monitoring and troubleshooting the NT backup.
Troubleshooted the SMTP issue on the project with the help of M&C team.
Handling BCP (Business Continuity Process) activity.
Handling (critical) Priority 1 incidents with location & client support & driving it to closure
Handling the VLAN management, VPN, Firewall and Network issues. Good knowledge in VPN and wireless network.
Operating the network devices for day today issues and configuring the port security (MAC binding).
Good in Network concepts, OSI layers, TCP/IP protocols & administration.
Basic Administration Tasks in Server 2008 and Active directory
Maintaining the Symantec10.1 End protect Anti - virus setup and keeps the definition up-to-date.
Providing Technical support for Users on OS, MS Outlook, Antivirus, Mails, Internet, VPN issues and Client Specific Application. Troubleshooting & Recovering the Operating System in case of failure.
Installing, configuring and Managing Windows XP, Windows 7, working on remedy ticketing tool to address user issues and queries.
Installation, configuration & maintenance of Printer, Modem, Scanner of device drivers & hardware components.
Dedicated and Hard Working individual with the excellent interpersonal communications skills to work at all levels of the organization.

Confidential

System Administrator

Responsibilities:

WinXp, Win 7 Professional Workstations, Notebooks and Network Printers.
Installation & configuration of 2008 server, managing the patches.
Troubleshooting excel related macro's errors as well as macro’s.
Installation, configuration & maintenance of Printer, Modem, Scanner of device drivers & hardware components.
Troubleshooted the SMTP issue on the project with the help of M&C team.
Providing Technical support for Users on OS, MS Outlook, Antivirus, Mails, Internet, VPN issues and Client Specific Application.
All the desktop issues, Client application, Software installation, handling connectivity issues, Data restoring & Symantec Ghost server configuration, Uploading & pushing the image to the local machines from the Ghost server
Handling BCP (Business Continuity Process) activity.
Handling (critical) Priority 1 incidents with location & client support & driving it to closure
Good in Network concepts, OSI layers, TCP/IP protocols & administration.
Handling the VLAN, VPN, Firewall and Network issues.
Maintenance of Network and Systems, Software installations.
Providing Technical support for Users on OS, MS Outlook, Antivirus, Mails, Internet, VPN issues and Client Specific Application.
Performing preventive maintenance of systems for once in every quarter.
Exposure to tools like Citrix, Remedy, Cisco Single CPU, CTIOS, etc.
Installing, configuring and Managing Windows XP, Windows 7.
Configuration and maintaining Symantec ghost server (5.6.1v).
Creating image as per client requirement.
Adhering to SLA norms and following the tickets based on the Operational Level Agreement.
Anti-virus management and updating OS patches using Software updates server.
Troubleshooting & Recovering the Operating System in case of failure.
Dedicated and Hard Working individual with the excellent interpersonal communications skills to work at all levels of the organization.

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