SUMMARY

• A driven VoIP and Network Administrator wif over 9+ progressive years of proven experience solving complex Network, VoIP, Data, and Network Security problems for clients.
• Having excellent hands on experience wif CISCO routers and switches, CISCO Call Manager, and CISCO Unified Communication Manager. Prashant is well spoken, a self - starter and detail oriented, these skills combined wif his work history and technical acumen will make him an excellent addition to you're project team.
• Hands-on experience on CISCO 72xx, 37xx, 3 6xx, 26xx, 25xx, 17xx, 16xx series routers & 29xx series catalyst switches
• WAN Technologies Leased Line, Multilink, Channelized E1, BRI, PRI, and MPLS
• WAN Protocols PPP, HDLC, ISDN
• TCP/IP Technologies NAT, PAT, ARP, DHCP, Telnet, DNS
• Routing Static, Default and Dynamic
• Switching: VLAN, VTP, STP, HSRP, VRRP etc
• Access Control List: Standard, Extended, Named & Time range
• Hands-on experience on Cisco Call Manager version 4.x, 6.x, 7.x, 8.x, 9.x, 10.X
• Configuration & Administration of Cisco Unity servers
• Integration of Call manager, Cisco Unity & Cisco Unified Operation Manager
• Knowledge on call signaling protocols H.323, MGCP and SCCP, SIP
• Knowledge on Routing Protocols like BGP, OSPF, EIGRP, IGRP and RIP
• Configuration and installation of Call Manager and Cisco Unified Communication Manager
• Configuration of SRST to support CCM fall back
• Configuring gateways interfaces like FXO, FXS, T1 & E1
• Configuring Call Manager features like Call Park, Call pickup, Hunt group, extension mobility & IP phone services
• Configuring Call restrictions using CSS & partition

PROFESSIONAL EXPERIENCE

Confidential

Voice & Data Network Administrator

Responsibilities:

• Responsible for implementation of Cisco voice deployments at various small, medium, and large internal customers as part of an effort to migrate sites from stand-alone PBX’s to the centralized CUCM platforms. dis includes CallManager Express, Unity Express, CallManager, Unity (VM & UM), Unity Connection, MeetingPlace Express, Conference Connection
• Hands on experience in designing and implementation of CallManager upgrade from version 8.6 to 10.5 in North America
• Hands on experience in designing and implementation of UCCX
• Hands on experience in designing and implementation of CallManager upgrade from version 7.2 to 10.5 in South America
• Upgraded Call Manager cluster to version 8.6.2.2500-8
• Providing voice solution designs and developing bill of materials for sites migrating to a centralized CUCM cluster
• Working experience wif preferred Cisco partners like Presidio and CDW to procure and revise quotes as needed for new site deployments
• Providing training to Global Operations teams and junior engineers on new designs and deployments in-person and via web collaboration
• Documentation of voice architecture for newly deployed sites in Visio following established documentation standards
• Hands-on experience on configuring Cisco VCS Expressway
• Planning, testing, and implementing production software and firmware updates for end-user devices, CUCM appliances, and VMware ESXi hosts
• Performing evaluation and testing of new features and capabilities including AT&T IP Flex SIP trunking / Cisco CUBE, Cisco MeetingPlace, CUPS, and Singlewire InformaCast
• Providing recommendations for improvements to voice solution designs and establishing procedures including pre-deployment assessment, implementation of Cisco Emergency Responder, implementation of E.164 dial plan, moving from H.323 to SIP for PSTN gateways, implementation of a Session Manager cluster and additional CUCM leaf clusters for remote sites requiring an on-site subscriber
• Integration of Fax over IP (FoIP) servers wif CallManager using SIP Trunk
• Integrated Singlewire InformaCast and other 3rd party devices wif CUCM
• Deployment and management of Cisco Call Manager 4.X, 6.X,7.X and 8.X series
• Resolving issues related to ten CUCM servers and eight CME routers VoIP
• Configuration of Call Manager Express (CME) on 2800 and 3640 series routers
• Configuration of Voice Interfaces like FXS, FXO, ISDN T1/E1 PRI
• Deployment of Cisco IP Phones - Series: 79XX, 78XX, 88XX as well as SIP X-lite phone
• Configuration of Cisco Jabber and Cisco UC Integration for Microsoft Lync
• Configuration of SRST. Installation, Management and Monitoring of Call Manager cluster
• Configuration & administration of Cisco Unity servers. Troubleshooting of phone registration issues. Configuration and troubleshooting of H.323 Gatekeeper related issues
• Configuration of Cisco Switches - Platform: Cat3550 (POE), Cat2950
• Configuring Call Manager features and services. Configuring trunk between CUCM and Gatekeeper. Addition of Gateways and Gatekeepers in CUCM
• Configuration of Call signaling protocols on Voice Gateways H.323, MGCP and SCCP
• Troubleshooting issues related to Cisco Voice Gateways
• Configuring Class of Service for subscribers
• Respond to and resolve incidents by following Incident Management process in a tool based automated event management system (Remedy)
• Following the Change and Release Management process to make change in a controlled environment
• Managing 1800 Network Devices across 400 locations in North America, South America and Europe
• Troubleshooting issues related to Data and Security environments
• Troubleshooting issues related to VPN concentrator, remote and site to site VPN users
• Managing access-controls through Cisco ASA firewalls and ACLs
• Dealing wif customer escalations

Confidential

Network Engineer

Responsibilities:

• Deployment and Administration of Allahabad Bank network comprising of links to more than 1100 locations and corresponding ISDN backup from Data Center NOC
• Configuration of OSPF & BGP on backbone. Configuration of Redistribution, Route Filtering wif route maps and ACL
• Deployment and Administration of IPSEC point-to-point VPN
• Configuration of Inter VLAN configuration and VLAN deployment using 802.1q trunks
• Configuration of IP Phone 7906,7960,7970. Configuration of IP Phone profiles add in Call Manager. Configuration User ID and password for branch in Call Manager
• Troubleshooting complex IP Telephony issues in client’s network
• Configuration of Dial-peer on FXS & FXO port. Configuration of ICT between two Cisco call managers. Managing Call Manager servers. Troubleshooting Call Routing, Call manager
• Configuring IPT devices, Translation pattern, CSS and partitions as per client’s requirements
• Installed latest patches for Call Manager & IP phone Device pack released by Cisco
• Deployment of Leased Circuits, Channelized E1 configurations and PRI Implementations
• Configuration of AAA and TACACS+ based Authentication, Authorization and Accounting
• Handling LAN & WAN Network between INDIA
• Configuration of VLAN on L2 /L3 switches. Configuration of HSRP on NAP routers
• Taking Configuration Backup of Network Devices on Weekly Basis
• IOS up-gradation of Routers and Switches. Password recovery of routers, switches
• Monitoring & maintaining customer’s network by using monitoring tools such as IBM Tivoli
• Working in Data Center for new lease line installation & troubleshooting problem
• Configuration of ATM for branches
• Maintaining & troubleshooting WAN (Link Utilization, Down, Routing issue) & LAN related issue
• Working on BSNL, MTNL & BHARTI MPLS links. Maintaining shift management, proper shift hand-over

Confidential

Network Engineer

Responsibilities:

• Managing the Operations of BOB -NAP (Network Access Point)
• Ensured 99.99% uptime of all Leased Circuits (corporate/internal)
• Co-ordination wif BSNL/ Bharti Airtel team for achieving better Network Uptime.
• Proficient in Commissioning and Troubleshooting of Leased Circuits and ISDN Circuits, E1 Circuits and PRI Links
• Configuring, Monitoring the LAN/WAN network, IP routing.
• Visiting customers for their Implementation and to troubleshoot their problems regarding the Routers, Switches, NT1 Box, LL Modems (MLLN/Non-MLLN, 2 Mbps), V.35 Modems (Atric, D-Link, RAD, Tallabs), G.703 Modems, etc
• Maintain The Network LAN, WAN Activities. Co-ordinate wif engineers from other regions for any shifting, up gradation or changes in Router / Network
• Router maintenance, replace hardware like controller card, ram & software like IOS

Confidential

Hardware & Networking Engineer

Responsibilities:

• Support as a Hardware & Networking Engineer
• Computer assembling
• Supported users on their network & hardware related problems
• Provided telephonic as well as field support to users
• Implementation of LAN like Internet Café & small scale companies
• Installation of Operating systems and application software

Confidential

LAN Administrator

Responsibilities:

• Provided network and hardware support to users
• Provided support to the problem based on WinXP OS installation, configuration & applications
• Provided support to the LAB LAN & related problems
• Involved in setting up LAB environments for CCNA practical questions