SUMMARY

• Certified Network Engineer having 8+ years expertise across designing, deploying, administrating, maintaining and supporting enterprise Cisco Voice & Data Platforms, and customized business applications.
• Cisco certifications clubbed with my experience, reflects my expertise in designing and maintaining Campus LAN Networks, building enterprise Voice Infrastructure & managing WAN.
• Expertise in Cisco Unified Communications Manager (CUCM), Call Manger Express (CME), Cisco CTI - UCCX/IPCC/ICM, Cisco Unity, Cisco Unity Connection, Cisco Unity Express (CUE), voice gateways (MGCP, SIP, H323), PBX integration, Call routing, CRM integration, Cisco Emergency Responder, Cisco paging server, Cisco Unified Presence, Cisco VCS and voice applications.
• Extensive experience in working with VoIP protocols H.323, SIP & MGCP.
• Have technical expertise in Switching, Routing, Cisco Pix515E, ASA, Cisco IPS, Cisco 3000 VPN Concentrators, MPLS, Web sense server, DHCP, wireless, Avaya CMS supervisor R15, troubleshooting and administration.
• Thorough understanding of TCP and IP addressing, subnetting.

PROFESSIONAL EXPERIENCE

Voice Products/ Technologies: Cisco UCCX/ IPCC, CVP, IP IVR, Unity, Unity Connection and CUCM, VoIP (SIP, H.323), ACD, SRST, AOD, IVR, EMails, Chat, Web Collaboration, Predictive Dialer, MeetingPlace, Telepresence, Mobility Manager & Personal Communicator,, Cisco Emergency Responder, Cisco paging server, Cisco Unified Presence, Cisco VCS, Call Manager Express

Systems: VMware ESXi, vSphere, Unix-Based Systems (Solaris,Redhat Linux); Windows (all)

Hardware: LAN/WAN, IP mapping, DHCP, DNS, TCP/IP, SSL, WINS, VPN, Telnet, routers, switches and hubs Windows NT, 95, 98, 2000, ME, XP, Vista, Win7, Linux RedHat, Suse-Linux, UNIX administration, Novell Netware, Windows 2003, Win XP (Pro.), W2k

Networking Protocols: Cisco Catalyst Switches(6500, 4500, 3750 PoE series), Cisco Routers( 12000, 7600, 7200, 3800, 2900, 1900 series), Cisco Media Convergence Server(MCS), Cisco 79xxG IP Phones, UC500s, Cisco 7500/5500/2500 Wireless LAN

Operating Systems: Controllers, Cisco Aironet 3600/3500/1260/1140 Aps, Cisco ASA 5500.

PROFESSIONAL EXPERIENCE

Confidential, OH

Cisco Voice Engineer

Responsibilities:

• PreparedDue Diligence report and Low level design for all the client locations.
• Responsible for Preparing the Microsoft Project Plan (MPP) and updating the status to the project manager every week
• Installed, Configured and TestComplete BE 6000 9.1 bundle which had Cisco Call Manager, UNITY Connection, Cisco Emergency Responder, Cisco Paging server, Webex connect, Cisco VCS Tele-presence on a Cisco UCSC-C220-M3SBE
• Installed and configured Cisco voice routers 2921 for branch sites and 3925 for Data Center
• Configured Backup PRI lines on the Voice routers in case of SIP (AT&T Flex Reach) failure.
• Configured FXO and FXS for Fax machines.
• PreparedLow level design for the client on the Cisco IP-Trade ARD phone system for Trading functionality, and on some dependent servers TSS and TPO of IP-Trade which are configured on a HP DL 385 G8 server with the Windows 2008 R2 server edition.
• Worked with IPC in getting the ARD (Automatic Ring Down) lines for Trader phones to call the far-end Traders.
• Configured IP-Trade optimized 15” Touch screen SIP Phones for the traders
• Team lead engineer for Cisco UC deployments for small to mid-sized customers.
• Responsible for deployments of over 500 phones and support of over 10,000 devices
• Install, configure and support a wide range of telephony applications such as Cisco Unified Enterprise Attendant Console 8.x Informacast paging and other collaboration related applications
• Deploy Cisco TelePresence Video Communication Server (VCS), VCS-E, MCU, URI dialing and integration with CUCM 9.x.
• Providing advanced support for Cisco UC products, LAN/WAN issues, ASA security and WLAN assistance as well as providing support for detailed RTMT trace log debugging and complex dial-plan reviews
• Experience in working with Cisco Telepresence and PolyCom Video Conferencing Solutions.
• Responsible for Integrating UC, Collaboration, and Business Video Solutions into complex and highly dispersed enterprise IT environments.
• Worked with Networking team in configuring Avocent ACS 6008 Console Server
• Worked with Networking team in configuring Riverbed steelhead CX 555 WAN Optimization

Confidential, VA

Sr. Voice Engineer

Responsibilities:

• Responsible for administration, configuration, testing, analysis, maintenance and implementation of Voice based applications and technologies for Confidential enterprise customers.
• Successfully migrating some of the customer sites from traditional PBX & Key systems to theCiscoUnified Communication Manager/Express and Cisco Unity Connection(VM/UM)/Unity Express voice messaging systems.
• Design and implementation experience with Cisco Unified Communications Manager(CUCM) 8.x, Call Manager Express, Cisco Unity (7.x, 8.x) and Unity connection, Unity Express7.1, 6900 and 7900 IP phones ViewMail,Transcoding, MCS servers and Quality Of Service
• Installation of Cisco UCCx7.x/8.5 platform and integration with CUCM server.
• Xmedius Fax server upgrade installation and monitoring
• Cameo Wallboard design for UCCX agent monitoring for Agent status, Voice queue, and inserting Images, Text, Charts etc.
• Experience in configuring and troubleshooting MCUs, Videoconferencing gateways, Cisco HD Video Endpoints, CiscoMovi, and Cisco CTS TelePresence solutions
• Planning, designing and Deploying SIP trunks on 3900 CUBE Routers with upto400Concurent calls
• Configuration of Attendant consoles, groups, dial peers, Dial Plans, numbering plans, restrictions, MOH, CUCM Clustering, Quality of Service for Voice, Unity Express, Voice Gateways and Gatekeepers.
• Configuring dial-plans, Hunt group on Cisco Call Managers, SRST & H323 / MGCP gateway configuration.
• Adding required CUCM and Unity configuration steps for 52 Remote sites VoIP migration.
• Configuring Cisco Auto Attendant, IP communicator, Agent/Supervisor desktop and other user desktop applications with Cisco UCM server.
• Configuring T1- PRI, FXO, FXS and ATA 186 devices.VG224 Analog Gateway.
• Deploying Media Convergence Server (MCS) server 78xx platforms, as well as UCS C2xx servers & configuring RAIDs. Deploying VMware ESXi&vSphere.
• Deploying and testing SRST and UCX in a Distributed Call Processing scenario and optimizing call flow between Private and PSTN networks.
• Test and implement IPCC (UCCX) IVR scripts & CSQ as per customer requirements
• Plan, Assess, Design & assist deploying enterprise wide IP Telephony infrastructure for diverse internal customer base(group companies).
• Designed and Configured Distributed and Centralized Call Processing across WAN.

Confidential, GA

Network Engineer

Responsibilities:

• Designing, Installation and Configuration of Cisco Unified Communication Server 8.x (Ent. edition and Business edition), Unified Communications Express(UCX) on Cisco ISR routers, Cisco Unity 8.x, Unity Express.
• Installed, configure and integrate Cisco Unity 5.0.1 unified messaging system with CUCM 6.0.1. Two server configuration - AD, DNS and MS Exchange 2003 was installed on partner exchange server; and tool depot, call viewer, system admin portal on unity server.
• Design and implementation knowledge with Cisco Call Manager (7x, 8.x), Call Manager Express, Cisco Unity (7x) (Unified and Voice Messaging), Unity Express7.1
• Responsible for completing the Interoperability Test plans for various customers and various products against Cisco Unified Communication Manager (CUCM), Cisco Unity.
• Configuring Cisco Auto Attendant, IP communicator, Meeting Place, Presence Server, Call Agent and other user desktop applications and its integration with Cisco UCM server.
• Deploying SRST and UCX in a Distributed Call Processing scenario and optimizing call flow between Private and PSTN networks.
• Moves, adds and changes of Cisco IP phone extensions & IP Telephony features and services.
• Good understanding on integrating Cisco Contact Center Express and IP IVR with the UCM/UCX.
• Understanding the functionality and architecture of the Device under Test (DUT), editing the phone XML configuration dial plans, route patterns and registering DUT with CUCM. Documenting results and capturing traces for failed test cases.
• Configuring Unity Express, PSTN Gateways and Gatekeeper, SRST Gateways in the CUCM.
• Implemented Layer 2/3 switch and VLAN using Cisco 3750 and 3550 switches

Confidential

Network Engineer

Responsibilities:

• Provisioned VOIP for remote sites of 50+users per site. Primarily used Cisco devices and Cisco phones.
• Responsibilities included installing & configuring Cisco Call Managers & Unity servers, loading appropriate patches & hot fixes.
• Automating the IP phone registration process through usage of TAPS & import of IP phones using BAT.
• Configuring the Gateways to support voice & data traffic, QoS configuration on switches / routers.
• Configure the POTS & VOIP dial peer for H.323 gateway on the Cisco 2800s router.
• Installing & configuring Unity Voicemail & integrating with Cisco Call Manager.
• Cisco Customer Voice Portal and Cisco Unified ICM scripting and configuration.
• Design, provision and test routers and switches VLANs, OSPF, EIGRP, BGP in a MPLS network
• Provided service solutions and maintained VPN, IVPN, MPLS-VPN Network-based services of corporate customers on Broad Band, LL, and ISDN
• Support of Cisco Gateway Controllers, Trunk gateways, and SIP Proxy Servers.
• Knowledge of monitoring software including Sitescope, NetCool and CUOM.
• Provided service solutions and maintained VPN, IVPN, MPLS-VPN Network-based services of corporate customers on Broad Band, LL, and ISDN

Confidential

Network Admin

Responsibilities:

• Monitor, evaluate & report on health of both Wide & Local Area (WAN/LAN) Networks.
• Implementing and troubleshooting WAN technologies like Frame - Relay, PPP, ATM, ISDN, T1, DS3, OC3 and SDLC
• Configured VPN to allow remote users access to corporate network. Configured Client VPN technologies including Cisco’s VPN client via IPSEC.
• Configured and maintained Switches & Routers
• Optimized performance of the WAN network consisting of Cisco 4500/5500 switches by configuring VLAN’s for web traffic management and load balancing.
• Performed switching technology administration including VLANs, inter-VLAN routing, trunking, port aggregation & link negotiation. Enabled STP Enhancements to speed up the network convergence. Handled STP, VTP, VLAN related issues and tasks. Hands-on experience in Catalyst 2900, 1900 series switches.
• Designed and Configuring the WAN infrastructure, consisting of multiple T1 and T3 lines, Cisco routers, Cisco switches, Load balancers, Dell and Sun servers.
• Configured OSPF, BGP and EIGRP routing protocol.
• Extensive experience on network cabling for both Fiber and UTP cabling for network building
• Re-design of Internet connectivity infrastructure for meeting bandwidth requirements. This involved negotiating with ISPs, switching from T1 to Flexible T3 lines and configuring/replacing existing Cisco 1605 series routers with Cisco 3640 routers.