SUMMARY

• Accomplished and results driven Professional, with 5 years and 10 months of CRM experience
• Expertise in Salesforce Configuration/Administration, Veeva Development, data migration, Deployment (with all kind of tools)
• Working with a leading Global Pharma client as Veeva/Salesforce Consultant (Data Steward), responsible for all admin related tasks
• Managed 25 successful end to end go lives in previous projects and 3 go lives in current project
• Highly motivated with the ability to work effectively in teams/individual

TECHNICAL SKILLS

• Salesforce CRM
• Veeva CRM
• Seibel CRM
• Salesforce Developer/Admin
• Veeva CRM Developer/Admin
• SFDC Translation Expert
• Data migration expert
• Deployment expert
• Siebel EIM (novice)
• Informatica (novice)
• Siebel Product Admin
• Pharmaceuticals
• Telecom

PROFESSIONAL EXPERIENCE

Salesforce Admin/Data

Confidential

Responsibilities:

• Currently engaged as Salesforce Admin and single POC working from onshore directly with business and clients to understand the need for change in current functionality, take decision and implement the functionality
• Handling MDM (Master Data Management) requests for data. It is third party which handles validation of data coming in application for the client.
• Handling Data Change requests from end users including validation of users, changing their address, changing their account info and providing the solution within strict deadlines of SLA.
• Managing and maintaining good client relationships by liaising the effective communication between offshore and client team.
• Involved in automating existing functionalities to save and improve accuracy over manual tasks.
• Handling Zip to terr /ATL and brick to terr alignments on weekly basis for entire Production Org. Had a recent major release where the complete system was refreshed with new alignments and complete account/address setup was completed successfully
• Developing Business related reports on daily basis
• Working with third part MedPro/Knipper and Inomar for US and CA to address all concerns regarding sampling.
• Creating detailed/High Design documents for enhancements which could result in value add for the client.

Administrator/Release Manager/Acting Team Lead

Confidential

Responsibilities:

• Gathered high level requirement and mapped detail requirement set accordingly, which in turn was used by team for build related activities.
• Led development team from offshore & served as SME for data migration / integration team.
• Involved directly with clients in finalization of data migration strategy which included brain storming upon interfaces required.
• Mapped high level requirements to application level and got into discussions and weekly demos with clients to explain the same so dat correct things are in court along with correct deadlines.
• Handled 30 markets implementing Veeva end to end. Responsibilities - Requirement analysis till code migration being handled and delivered individually.
• Handled all client related communication which involved requirement walkthroughs, build walkthroughs, highlighting any obvious/to be risks and manage the expected solutions.
• Worked on critical defects under assigned SLA’s with zero escalations and minimal slippage.
• Handled the role of Release Manager for 5 Sandboxes during end to end deployment in various orgs via ANT (5.0) /eclipse.
• SME for translation migration as dis was multilingual application.
• Single POC from offshore to communicate with client to cover defect analysis (why/wat/how) on weekly basis.
• Responsible for EBS DART analysis and sending the same to senior leadership on weekly basis.
• Involved in creation of customized reports as per client requirements
• Expertise in User management issues. Serving as administrator for the same.
• Single POC working on road test defects and handling communication at the same time.
• Worked as Salesforce Admin to support tickets/enhancements (partially) coming in as the system was still stabilizing and new users were requesting lot of changes to existing functionality specially call planning.

SFDC Developer/SFDC Administrator/Data migration

Confidential

Responsibilities:

• Gathered rough requirements and sketched complete requirement document which was in ready to use format and was used by team members for build related activities.
• Handled Change requests effectively within tough deadlines
• Handled monthly client walk through of complete application going market wise.
• Involved with clients directly over discussions for Change requests analysis making sure we are bringing correct things in plate.
• Involved in creation of checklists which proved useful during multiple deployments happening.
• Handled end to end deployment from one sandbox to production for 5 markets using ANT 5.0.
• Mentored individual modules effectively. Received appreciation from offshore and onshore team both.
• Involved in creation of technical and functional documents important from project point of view.

SFDC developer/ Code deployment

Confidential

Responsibilities:

• Managed to collect rough requirements and sketching requirement document which is in ready to use format and can be used by any team member for build related activities.
• Also involved in understanding requirements for data migration model of third party and mapping the same with Veeva model.
• Handled error free pilot deployment which went so well dat Accenture bagged extension with 2 new opportunities.

Veeva cum SFDC developer and administrato

Confidential

Responsibilities:

• Gathered high level requirements and sketching requirement document which is in ready to use format and can be used by any team member for build related activities.
• Handled Change requests effectively within tough deadlines.
• Involved with clients directly over discussions for Change requests analysis making sure we are bringing correct things in plate.
• Gave monthly client walk through of complete application going market wise.
• Developed creation of checklists which proved useful during multiple deployments.
• Handled end to end deployment from one sandbox to production for 12 markets using ANT 5.0.
• Completely well versed with Veeva functionalities and can handle any configuration related activities confidently.
• Gave KT to production support team to handle the modules effectively.
• Mentored individual modules effectively. Received appreciation from offshore and onshore team both.
• Involved in creation of technical and functional documents important from project point of view.

Siebel Product Admin

Confidential

Responsibilities:

• As a part of Siebel Products Team, my role was to handle development of products from time to time
• Handled Change requests effectively within tough deadlines
• Pro-actively involved with defect fixing team to bring the defect rate to minimum.
• Involved in creation of automation tools to save time and effort for various processes in project.

Siebel EIM developer/ETL developer

Confidential

Environment: Siebel 8.1, Siebel Tools 8.1

Responsibilities:

• Primary task was to handle data loading from third party to Siebel via ETL for LATAM and EMEA markets covering a total of 18 markets.
• Involved in creation of functional docs for further reference which contained all development summary of the project.
• Conducted brain storming sessions on the defects identified.
• Creating Process Documents and checklists.
• Creation of IFB configuration files and batch files to run as desired for different entities.

Siebel Product Admin

Confidential

Environment and tools used: Siebel 8.1, Siebel Tools 8.1, HP Mercury QC

Responsibilities:

• Took all knowledge transfer sessions from client team and analyzed requirements and converted the same in HLD (high level design) document.
• Responsible for handling individual module which included conversion of HLD to functional document and last but not the least, creating technical build document and implementing the same.
• Sketched out Strategy and Approach for Development in short span of time (120CR’s in 2 weeks).
• Part of testing team as well to share the work load at critical times.
• Coordination for defect fixing in time.
• Involved in Knowledge sharing and mentoring team members from time to time.