SUMMARY

• Confidential is an experienced Lotus Notes Administrator with 10 plus years experience with Lotus Notes and Domino Server.
• Confidential has created project plan and deliverables for MS migration to Lotus Notes.
• Confidential has experience with Blackberry Enterprise Server, SMTP, AIX/UNIX, and writes and modifies scripts.

TECHNICAL SKILLS

Hardware: Intel, iSeries/AS400, Blackberry PDA, HP/Compaq Prosiginia, Compaq 380, Compaq 560 DLCompaq DeskPro 386/33L, Compaq DeskPro XL566, Zenith Z - Note series, Compaq LTE 5000series, IBM PS/2, IBM 5520, Pentium, Dell Opti Plex Gxi, Digital VAX 11/780, NCR, Apple IIeTRS80, Fortune System, Sperry Univac, Wang, C.Itoh, Xerox, IBM 4019 laser printer, HP 3100Laser printer, Hewlett Packard 5si

Software: Domino R6.5.4/R5x/R4x, iNotes (Domino Web Access) SameTime 6.5.1, Quickplace 2.06/2.08/3.01, RIM Blackberry, Lotus Notes 6.5.3, W2003/2000, Legato/EmailXtender, EMC/Patrol, Veritas 5/4.5.1, Groupwise, Citrix Metaframe 8.0, NetMeeting, Adobe Reader, Journyx 5.6, Windows XP, Windows NT 3.x/4.x, AIX, HP-UNIX 10.20/11.0, Peregrine, CliqBook, Assentor, MSOffice Suite, Wordstar, GWI, Intelliwatch Pinnacle 99, Lotus 123, Visio, Powerpoint4.0, Publishers Paintbrush, Quicken, MsMail 3.2, cc:Mail DB6, Openmail, Router Check v1.7, Expert Advisor 3.5/8.0,Vantive, Internet Explorer, Netscape, Carbon Copy 32 v5.1, PCAnywhere 32 v8.0, SmartSwitch, GroupShield 4.0/4.0.2, CommVault, Windows 95/98, DOS, 6.2v, Windows 3.1, OS/2 Warpv3.0, OS/2 2.0, Netware 3.x/4.x, C, C++, COBOL, SQL, CICS, JCL, FORTRAN, BASIC, VAX/VMS, MS Access, dbase III, Net Op 8.0

PROFESSIONAL EXPERIENCE

Confidential, Missouri

Technical Support Specialist Senior Level

Responsibilities:

• Support project tasks for client support operations (e.g. Lotus Notes /Domino) for work involved and non-ticketed work to client operating systems, hardware, software, applications or network complex, customer and technology specific solutions. The various project work for client account required independent thought and complex solutions.
• Quality Assurance Lead testing performed prior to implementation to production environment.
• Worked to make 1st level and other custom work standardized and repeatable, with a goal to standardized including across multiple accounts within a pod
• Mentored and train 1st and 2nd levels project pool members.
• Project pool job roles involve responsibility for accomplishing project work from multiple clients, projects focused on identifying and introducing improvements within a work area or process.
• Act as champions of LEAN, facilitate or engage in problem solving to create a continuous improvement

Confidential, Northbrook, IL

Domino Administrator/Project Consultant

Responsibilities:

• Provided domino administration support for Lotus Notes upgrade from 6.5.1 to 8.5.1 project which consisted of approximately 5,000 users’ base.
• Provided domino administration support for domain split of shared applications and groups.
• Team leader for migration from Microsoft 2000 to Lotus Notes 8.5.1 for approximately 200 users base.
• Created project plan and deliverables for MS migration to Lotus Notes utilizing Binary Tree version 9.
• Primary liaison for supporting Notes client issues escalated from Customer Service to Groupware team.
• Monitored & resolved ticket queue on daily basis (creating ids, modifying ACL groups, certifications calendar, mail restores and other Notes client issues).
• Evaluated issues and provided technical solution to better assist Customer service department with issue related to Notes client.
• Provided daily Notes administration support for third-party applications, SameTime, Blackberry, etc.
• Attended weekly team meetings, project and management meetings to discuss project status.

Confidential, Pittsburgh, PA

Domino Administrator/Consultant

Responsibilities:

• Provided domino administration support to Exchange/Lotus Notes 6.5 project with estimation of 40,000plus users to Notes/Domino 8.0.2/8.01 AIX 3.5 platform.
• Supported the domino administration process and any replication/mail routing issues encountered. Performed mail routing tracing, tracking and troubleshooting on the Notes client or server related issues.
• Ensured Access control is set properly for databases, and any calendar delegation rights. Troubleshoot Lotus Notes client interface, including the Notes mail template designs, scripts, replication formulas.
• Captured log analysis and error resolution and assist with any DWA and SameTime client issues.
• Modified and created server, person, connection, group, program, policy documents. Run Domino utilities on any corruptions encountered with databases, person doc, etc.
• Utilize Remedy 7.0.01 to resolve any Notes client technical issues and/or assist IBM, Domino developers, 2nd tier Notes admin/technicians with any Notes client migration issues.

Confidential /New York

Domino Administrator/Consultant

Responsibilities:

• Supported IBM Research domain remotely for the New York location with Notes migration on Windows, Linux, AIX platforms.
• Perform day to day Notes administration for Domino R7.0/8.0.1/8.5
• Upgraded Domino servers on Windows platform from R7.0 to Domino 8.0.1/8.5
• Installed and upgraded TDP 5.3 to 5.4.2, 5.5.1 on Domino servers for data backup
• Managed and supported SameTime 7.5.1 and QuickR servers running in a Windows 2003 environment.
• Troubleshoot, resolved server issues and implemented changes when necessary
• Prepared documentation & executed security risks to perform health checks, mandatory patches, shared ID process and repetitive incidents to maintain a secure Notes environment.
• Attended weekly staff, change control and early deployment meetings with upper management

Confidential, Chicago, Illinois

Project Consultant

Responsibilities:

• Daily meetings with external vendor (e.g. IBM, Integro) and internal management on status of project deployment
• Performed Domino administration tasks (e.g. test accounts, replicas, etc) to build and mirror production Domino/Notes environment.
• Prepared and developed IBM CommonStore 8.3 technical documentation for testing, and deployment phases with approx. 5,000 users scheduled for implementation.
• Performed Quality Assurance of CS components during testing phase.
• Assisted internal CS subject matter expert on preparation for CS running on AIX platform.
• Performed regression testing with modifications of existing CS template
• Worked closely with CSLD team on deployment and disaster recovery plan.
• Tested customized template for CommonStore in Domino 7.01 environment running on Windows platform.

Confidential, Georgia

Team Leader/Lotus Architect/Administrator

Responsibilities:

• Responsibilities include the management, administration and architectural support of all application and mail servers in the Notes/Domino environment on a Windows and iSeries platform.
• Provides day-to-day support and maintenance of GroupWare applications, which includes administration of e-mail systems and group calendaring tools for approx 5300 end-users.
• Plans, develops, documents, and implements enhancements to enterprise messaging network.
• Provides standardization for installation, setup, training and support for North America and South America local IT support staff.
• Support local IT site administrators onHelp Desk referrals from end-user requests for resolution of messaging or GroupWare related issues. Prioritizes problems based on severity and urgency and tracks all outstanding incidents until successful resolution.
• Monitors systems performance and troubleshoots system errors and bugs.
• Oversees maintenance of directories and system updates.
• Performsother duties and leadspecial projects assigned such as Blackberry upgrade from 2.2. to 4.1,Rightfax upgrade 8.7,Domino upgrade R6.5.4, SAV upgrade 3.0.11 Build 22, SMTP MimeSweeper upgrade 5.2 and SameTime6.5.1server support.
• Manage software distribution of Lotus Notes client 6.5.5 deployment. Managed scheduled client rollouts for approx 4,000 end users in North America and South America region.
• Ensure primary production support procedures and change control procedures are adhered to by internal vendors and customers.
• Work closely with corporate attorneys for best approach on business solutions for Intellectual property matters with Electrolux globally and with selected outside lawyers.
• Primary liaison between corporate attorney and HR for retrieving data for electronic discovery.
• Implementede-mail retention policy defined by General Counsel and for SOX compliance.
• Set-up journaling, coordinate special backups, and perform recovery/archiving when requested by General Counsel.
• Defined a streamline process to manipulate data (e.g. journaling, archiving) for internal HR and litigation matters.
• Utilized Domino mail journaling and Percussion software for litigation purpose.

Confidential, Chicago, IL

Lotus Notes Administrator/Project Lead - Consultant

Responsibilities:

• Project leader and responsible for Domino Re-Architectural project plan from R6.5.2 to 6.5.4
• Re-architected Domino infrastructure platform from two mail servers to a Hub & Spoke topology that consists of 2 mails, 2 hubs, 1 App and 4 (2VM) SameTime servers.
• Upgraded Domino servers from R6.5.2 to R6.5.4 from W2K to W2003 platform.
• Installed/Configured/Deployed SameTime/Web conferencing rollout to approx. 500/75 clients.
• Migrated Domino application to dedicated application server with POP3 and IMAP enabled.
• Swap hardware with existing mail servers, upgraded OS from Windows 2000 to Windows 2003.
• Migrated C&S from mail server to dedicated application server.
• Troubleshoot mail/replication, SMTP, Domino security (ACL, Groups, Roles) in Domino clustering environment.
• Support and troubleshoot server related issues with EMC EmailXtender
• Developed, tested and implemented project plan for new architectural infrastructure which consisted of 3 phases for completion.
• Primary liaison to assist executives (i.e. CIO, Directors, Mgmt) with business direction for Email infrastructure and interaction with vendor’s representatives (e.g. IBM, VERITAS, EMC) on software upgrades and enhancements.
• Troubleshoot issues related to TCP/IP, DNS, SMTP, HTTP
• Knowledge of Legato/EmailXtender archive software, EMC/Patrol and Veritas 4.51/5 backup software
• Supporting email and file archiving applications utilizing EmailXtender software.
• Provide support for Blackberry clients sync with Lotus Notes
• Support approx. 500 Lotus Notes/iNotes (Domino Web Access) clients in a mixed Domino environment R6.5/6.5.3 running Windows XP
• Configured Lotus Notes Single Sign On (SSO) for Lotus Notes clients and network account
• Created policy and implement Email quotas and re-certified users in Lotus Notes domain
• Provide end-user support of the Blackberry handheld and mobile laptops users. Administration of Lotus Notes/Domino 6.5.X servers in a single Notes domain environment.
• Provided recommendations for best practices, security and backup.
• Document technical environments, processes and procedures, testing plans, project plans (MSProject).
• Familiar with Citrix Metaframe 8.0, NetMeeting, Adobe Reader 7.0, NetOp 8.0, Journyx 5.6

Confidential, Chicago, IL

Architecture/Groupware Engineer

Responsibilities:

• Support approx. 110,000 clients in a Domino environment ND6/R5x/R4x running Windows 2003/2000/XP/NT platform. Address Book administration, mail/replication troubleshooting and Internet SMTP, Domino security (ACL, Groups, Roles), setting up replication in multi-server Notes clustering environment.
• Change Management Coordinator to facilitate and ensure RFCs adheres to company standards
• Configure Domino/Blackberry (BES) servers for approx 2,000 clients and establish backup routines. Set-up disaster recovery scenarios and perform Domino upgrades and R5 - ND6 migrations. Monitor application performance and assess appropriate course of action.
• Attended 2004 WES Symposium to gain knowledge for BES 4.0 server upgrade.
• Assist with identifying and obtaining metrics for Messaging Infrastructure, iSeries/AS400, INTEL, Blackberry, GSX and Quickplace.
• Communicate application and project status, identifying potential opportunities or issues.
• Develop and/or implement technical changes within application, utilizing corporate application methodology, SOPs and change-management procedures.
• Project leader and responsible for Quickplace project plan upgrade from 2.06/2.08 to 3.01/6.51
• Troubleshoot issues related to TCP/IP, DNS, SMTP, HTTPs and web servers
• Ensuring systems integrity of backup and virus protection (TrendMicro/SecuriQ)
• Familiar with LDAP authentication, wireless and security protocols (SMTP, POP3, IMAP).
• Familiar with SAN storage, IM SameTime and Active Directory

Confidential, North Chicago, IL

Lotus Notes Administrator - Consultant

Responsibilities:

• Provided Domino support (email, calendaring scheduling, remote users and replication issues) utilizing Remedy software for tracking approx. 40,000 end users incidents on AS400 platform in a NT and W2000 environment running R5.0.5.
• Performed application deployment from an AS400 testing environment to the production AS400 platform.
• Troubleshoot and resolved replication and other server related issues on a Domino platform.
• Upgraded Notes mail/application servers from R5.0.3 to R5.0.5 on AS400 platform.
• Administered ACL changes, create groups, re-certify; cross-certify (approx. 250 certifiers) users on Domino R5 servers and perform maintenance on Domino directory.
• Familiar with GSX monitoring tool to monitor servers, statistics reporting
• Familiar with SameTime used to communication with team members and management.
• Utilized the Remedy software for tracking incidents and SLAs.
• Updated, reviewed and signed off on SOPs on a quarterly basis.

Confidential, Northbrook, IL

Lotus Notes Administrator - Consultant

Responsibilities:

• Supported approximately 7,000 R5 Domino clients in a LAN/WAN environment with a mixture of NT 4.0 and Windows 2000 platform.
• Supported, maintained and troubleshoot back-up issues on the Domino servers running CommVault. Monitored 50% of Domino servers running CommVault and Galaxy related to performance issues and restored/excluded corrupted files during back-ups.
• Upgraded Notes mail/application servers from R5.03c to R5.06a.
• Performed & managed Q/A testing, UAT and implementation of GWI application from version 7.0 to 7.5.
• Upgraded Intelliwatch Pinnacle 99 from 21.8 to 21.10 patches.
• Knowledge of administering multiple clustered R5 Domino servers in a multi domain environment. Utilize Domino's administration process to manage user ids, mail files and re-certify Domino R5 users.
• Network administration for NT 4.0 and Windows 2000 users in a multi domain environment.
• Rotated on-call schedule to support a global (US/International) environment 24x7.

Confidential, Chicago, IL

Lotus Notes Administrator/Team Leader - Consultant

Responsibilities:

• Configured Hub & spoke topology that consisted of eight (8) R5 Notes server and R4x on a NT platform in the audit department.
• Primary liaison to assist the developers with the migration of application to the Notes R4.65 production servers.
• Set-up AdminP to automate the administration tasks. Created an Agent id to sign all existing agents scheduled to run on Domino platform.
• Set-up directory link for user to access legacy data on a temporary basis until archive server was rebuilt.
• Reinstalled Domino Notes Server R4.65 and the client on an archive server that host approximately 12GB of legacy data.
• Disabled clustering between problems on the Intranet server that is currently running R5.
• Installed Intelliwatch Pinnacle 99 21.8 on the Hub & spoke server and designated two (2) workstations for server monitoring purpose.
• Installed Essential Tools on the Hub & spoke servers for managing the Administration tasks within Notes.

Confidential, Oak Brook, IL

Lotus Notes Administrator - Consultant

Responsibilities:

• Responsibilities included supporting thirty (30) Domino Notes 4.65 servers, approximately 6,500 users in both HP-UNIX 11.0 and NT 4.0 environment which consists of Hub/Mail servers, Application servers, R&D servers, staging servers, Web Mail server, Intranet servers, Notes Pump, Notes SMTP gateways and training servers.
• Troubleshoot mail routing, SMTP Internet, Notes logs, and Notes replication errors for Domestic and International Notes Network in a multiple (7) domain environment.
• Utilized Tivoli tool for security, backup/recovery and to monitor Domino server performance.
• Maintained approx. eight (8) cascaded address books and set-up Notes connection documents on a HP- UNIX 11.0 and NT 4.0 platform.
• Assisted in the upgrading of all Notes servers/clients from 4.52 to 4.65 and HP-UX from 10.20 to 11.0 releases.
• Engaged in weekly teleconference meeting with Lotus SAM to help resolve high- level software engineer problems, obtain future updates of vendor package and software/hardware compatibility.
• Assisted developers with the migration and integration of applications from development, staging and the final stage-production server.
• Administered ACL changes, manage databases size, register and delete Notes 4.6 ids, create groups, certify, re-certify, cross-certify users on Notes Domino 4.6 servers.
• Assisted in a pilot migration of 150 users from a UNIX platform to S/390 Notes server.
• Provided recommendations to the existing migration process of applications from development, staging and production to improve SLAs.
• Consolidated service access methods to one (1) mechanism by which the end users request services from the Notes Team.
• Prepared a plan to de-centralize and trained 2nd level to create new Notes ids, and remove terminated users from the NAB.