It Manager Resume
TECHNICAL SKILLS
Operating Systems: Server 2003, Server 2008, Server 2012, VMWare ESXi, Windows XP, Windows 7, Windows 8, OS X
Software: Active Directory, Exchange 2007, Exchange 2010, Exchange 2013, SQL 2008R2, MySQL, WSUS, IIS, WDS, MDT 2013, Hyper - V, Microsoft Office, Quest Migration Manager, DNS, DHCP, Forefront Identity Manager, SCOM 2012, Lync 2013, Good Mobile Device Management, Blackberry Enterprise Server, Active Directory Certificate Services
Hardware: Dell Poweredge, HP Proliant, Cisco UCS, Supermicro SuperServer
Scripting/Programming: Powershell, VB.net, AppleScript
Networking: PfSense, HP Procurve, Ubiquiti Unifi, Dell PowerconnectC
PROFESSIONAL EXPERIENCE
Confidential
IT Manager
Responsibilities:
- Architected new network and server infrastructure to increase productivity and reduce downtime
- Installed and managed network equipment consisting of pfSense firewalls, Ubiquiti access points, and HP switches
- Responsible for IT purchases within teh company
- Installed new Server running Windows Server 2012 to replace old infrastructure
- Created and administered Active Directory Domain, Group Policy Objects, and file shares
- Created and Deployed Windows 7 Images using MDT 2013 and Windows Deployment Services
- Built disaster recovery solution to halp ensure business continuity
- Automated backups for network file shares and Point of Sale software
- Troubleshot network issues relating to firewalls, routing, wired and wireless connectivity
Confidential
Infrastructure Engineer
Responsibilities:
- Responsible for architecting and administering Active Directory Infrastructure for teh company
- Administered Exchange 2007/2010 environment of 5000 mailboxes
- Designed new active directory domains for divestitures, used Quest Migration Manager to migrate users and computers
- Wrote Powershell scripts to automate tasks relating to AD, Exchange, and to monitor services
- Created web applications to delegate tasks to other teams using VB.net and MSSQL
- Acted as subject matter expert for business initiatives involving AD or Exchange
- Architected all solutions with redundancy to ensure high availability and 99.9% uptime.
- Worked on virtualization projects with VMWare and Hyper-V.
- Worked on-call to provide 24/7 support for active directory and exchange
- Administered corporate PKI environment
- Managed project to raise AD functional level from 2003 to 2008
- Managed server 2003 retirement and replacement project
- Administered over 200 servers running Windows Server 2003,2008, and 2012
- Identified and remediated security issues with server and network infrastructure
- Designed Group Policy Objects
- Administered Windows DHCP servers
- Managed WSUS
Confidential
Senior Deskside Support Technician
Responsibilities:
- Administered File and Print Servers running Server 2008 and 2008R2.
- Helped to administer Exchange 2010 Environment
- Created standard images using MDT 2010 and WDS
- Designed and Managed GPO’s
- Administered Mobile Iron MDM Server
- Provided tier II and tier III desktop support to all users in teh company.
- Administered active directory environment
- Worked on server 2003 retirement project
- Administered Symantec Endpoint Protection server
Confidential
Server Administrator
Responsibilities:
- Provided Tier II support to over 1500 end-users
- Created and deployed images for Mac OS X using deploystudio
- Created scripts with AppleScript to automate Macintosh deployments and software installations
- Administered Mac OS X Servers for imaging and software updates
- Supported clients running Windows XP, Windows 7, and Mac OS X
- Managed teh migration of 500 computers from Windows XP to Windows 7
- Identified and cleaned machines with Malware and Virus infections
Confidential
Information Systems Management
Responsibilities:
- Maintained all IT assets for teh detachment. 400 desktops and laptops, three computer classrooms, a VTC, and 20 servers.
- Administered Domain Controllers, File, SMS, and Print servers running Windows Server 2003
- Provided tier II and tier III desktop and application support
- Served as teh Detachment Information Systems Assurance Officer to ensure compliance with IS standards
- Implemented automation tools and work order system to reduce support response from up to a week to less than 24 hours
- Recommended and approved purchase requests for all hardware and software needed by teh Detachment
