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It Manager Resume

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TECHNICAL SKILLS

Operating Systems: Server 2003, Server 2008, Server 2012, VMWare ESXi, Windows XP, Windows 7, Windows 8, OS X

Software: Active Directory, Exchange 2007, Exchange 2010, Exchange 2013, SQL 2008R2, MySQL, WSUS, IIS, WDS, MDT 2013, Hyper - V, Microsoft Office, Quest Migration Manager, DNS, DHCP, Forefront Identity Manager, SCOM 2012, Lync 2013, Good Mobile Device Management, Blackberry Enterprise Server, Active Directory Certificate Services

Hardware: Dell Poweredge, HP Proliant, Cisco UCS, Supermicro SuperServer

Scripting/Programming: Powershell, VB.net, AppleScript

Networking: PfSense, HP Procurve, Ubiquiti Unifi, Dell PowerconnectC

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

Responsibilities:

  • Architected new network and server infrastructure to increase productivity and reduce downtime
  • Installed and managed network equipment consisting of pfSense firewalls, Ubiquiti access points, and HP switches
  • Responsible for IT purchases within teh company
  • Installed new Server running Windows Server 2012 to replace old infrastructure
  • Created and administered Active Directory Domain, Group Policy Objects, and file shares
  • Created and Deployed Windows 7 Images using MDT 2013 and Windows Deployment Services
  • Built disaster recovery solution to halp ensure business continuity
  • Automated backups for network file shares and Point of Sale software
  • Troubleshot network issues relating to firewalls, routing, wired and wireless connectivity

Confidential

Infrastructure Engineer

Responsibilities:

  • Responsible for architecting and administering Active Directory Infrastructure for teh company
  • Administered Exchange 2007/2010 environment of 5000 mailboxes
  • Designed new active directory domains for divestitures, used Quest Migration Manager to migrate users and computers
  • Wrote Powershell scripts to automate tasks relating to AD, Exchange, and to monitor services
  • Created web applications to delegate tasks to other teams using VB.net and MSSQL
  • Acted as subject matter expert for business initiatives involving AD or Exchange
  • Architected all solutions with redundancy to ensure high availability and 99.9% uptime.
  • Worked on virtualization projects with VMWare and Hyper-V.
  • Worked on-call to provide 24/7 support for active directory and exchange
  • Administered corporate PKI environment
  • Managed project to raise AD functional level from 2003 to 2008
  • Managed server 2003 retirement and replacement project
  • Administered over 200 servers running Windows Server 2003,2008, and 2012
  • Identified and remediated security issues with server and network infrastructure
  • Designed Group Policy Objects
  • Administered Windows DHCP servers
  • Managed WSUS

Confidential

Senior Deskside Support Technician

Responsibilities:

  • Administered File and Print Servers running Server 2008 and 2008R2.
  • Helped to administer Exchange 2010 Environment
  • Created standard images using MDT 2010 and WDS
  • Designed and Managed GPO’s
  • Administered Mobile Iron MDM Server
  • Provided tier II and tier III desktop support to all users in teh company.
  • Administered active directory environment
  • Worked on server 2003 retirement project
  • Administered Symantec Endpoint Protection server

Confidential

Server Administrator

Responsibilities:

  • Provided Tier II support to over 1500 end-users
  • Created and deployed images for Mac OS X using deploystudio
  • Created scripts with AppleScript to automate Macintosh deployments and software installations
  • Administered Mac OS X Servers for imaging and software updates
  • Supported clients running Windows XP, Windows 7, and Mac OS X
  • Managed teh migration of 500 computers from Windows XP to Windows 7
  • Identified and cleaned machines with Malware and Virus infections

Confidential

Information Systems Management

Responsibilities:

  • Maintained all IT assets for teh detachment. 400 desktops and laptops, three computer classrooms, a VTC, and 20 servers.
  • Administered Domain Controllers, File, SMS, and Print servers running Windows Server 2003
  • Provided tier II and tier III desktop and application support
  • Served as teh Detachment Information Systems Assurance Officer to ensure compliance with IS standards
  • Implemented automation tools and work order system to reduce support response from up to a week to less than 24 hours
  • Recommended and approved purchase requests for all hardware and software needed by teh Detachment

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