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Network Analyst / Telecommunications Engineer Resume

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SUMMARY:

Participative IT professional with 15+ proven years in the design and implementation of applications and technical support that drive global and domestic operational efficiencies. Highly skilled in database development, object - oriented analysis/design, data modeling, and client/server applications development. Solid track record in strategic positioning needs assessment of industry trends with both startup and growth organizations, troubleshooting system related problems for major companies, and providing hands-on training for clients. Proven ability to lead and motivate diverse personnel in multiple sites while maintaining quality control to ensure successful outcomes. Project and program management strengths include project development and implementation. Holds top security clearance.

SKILLS:

Operating Systems: Windows 9x, Windows NT4.0, Windows 2000, Windows XP, Windows 2007, Windows 2010

POS Applications: OPUS, CARE, TELEGENCE, POS.com, POS.comII, Telepos, Telepos II, HLR, VLR Positively Bobsled, CBAS

Programming Languages: HTML, FROTRAN 90

Ticket Management System: Clarify, Vantive, Jacktrack

Software: AutoCAD

Databases: MS Access, MS SQL Server, Oracle

Web/Application Servers: MS Internet Information Server

Instructor: OPUS Application, POS Peripherals, CARE, TELEGENCE, COMPASS

PROFESSIONAL EXPERIENCE:

Confidential

Network Analyst / Telecommunications Engineer

Responsibilities:

  • Designed, developed, implemented, maintained and enhanced telecommunication networks, systems and equipment at Confidential.
  • Analyzed existing networks and equipment and identified opportunities for improvement. Ensured on-site support for networking infrastructure dedicated to daily financial transfers in the tens of millions of dollars.
  • Maintain and administer platform UCCE Cluster with CUSP Routing module - configuration of remote communications (ISDN,VPN,VOIP) and creating users accounts, UCCE, CIPC, including conversion of analogue to VOIP
  • Jabber management
  • CAD account management
  • Onsite user assistance and troubleshooting; On-call after hours support for Cisco phone system at Confidential
  • Multiple site support as well as virtual worker support.
  • Maintained vendor relationships with Confidential companies and other vendor resources for Confidential account.
  • Rack and Stack routers, switches and gateways including switch configuration
  • Opening TAC cases with Cisco and worked closely with local Confidential to have new circuits installed
  • Maintained vendor relationships with various companies for Confidential .
  • Create and coordinate End User training

Internal Project Coordinator

Confidential, Atlanta, Georgia

Responsibilities:

  • Experienced and effective multi-tasking support manager that handles employee operations and customer relationships; direct operations and maintenance of communications equipment used in various projects; identify needs and receive direction on real-time requirements and enact contingency measures as needed; and performs operational risk management reviews and brief senior leaders.
  • Responsible for managing multiple projects and being accountable for the maintenance and safe operation of $800K worth of equipment.
  • Involved in setup, configuration and allocation of new hire office access and equipment, including: laptops, cell phones
  • Project leader for the installation and configuration of site’s time reporting software - Big Time Server - which manages budget control; production timetable; status reporting; client/project team coordination; and quality assurance.

Project Coordinator

Confidential, Phoenix, Arizona

Responsibilities:

  • Spearhead and lead all on-site training and leadership development for equipment operations; setup user profiles on server; and provide remote technical support to personnel.
  • Created and performed site surveys for client needs assessment and product specification to define and manage previously neglected expectations.
  • Researched and designed systems to collect and display electronic correspondence to increase client satisfaction and management expectations. Achieved noticeable visual imagery and facilitated the decrease of arbitration discrepancies by 50%.
  • Conducted operational risk assessments with senior management and trained employees on operational policies and procedures. Created database and quality assurance systems to identify and organize project assets, manage cost and time efficiency, and ensure appropriate distribution processes.
  • Installed and configured DVR’s and NAS Boxes totaling up $500K worth of equipment for specific auction site locations. Configured servers for Hawaii, Dallas, El Paso, Puerto Rico, and Ft. Lauderdale locations.

Project Coordinator

Confidential

Responsibilities:

  • Managed inventory (i.e. desktop monitors, hard drives, laptops) while working with 3rd party cable installment vendors; supervised local telecommunications companies in Honduras, El Salvador, Jamaica, and Dominican Republic airports on Internet configuration; and trained local vendor on new PC setup process.
  • Excelled in development and motivation of more than 100 personnel through proactive problem-solving and analytical orientations to effectively support software management comprehension.
  • Coordinated and synchronized communications planning between organizational hierarchal units.
  • Created drawings in AutoCAD and with collaborative efforts from DELTA interdepartmental employees and airport in-house staff manipulated airport drawings to promote self-efficiency of customers.
  • Installation of 150 self-service kiosks and data links.

Project Coordinator

Confidential, Atlanta, Georgia

Responsibilities:

  • Facilitated Sandy Springs community inspection of 15 buildings to ensure that site met minimum standards of the Georgia building codes; project team member; documented issues and action items; and handled all correspondence relating to project issues.
  • Worked with on-site maintenance to synchronize minor repair issues with documented reports.
  • Guaranteed community 30 days turnaround of each submitted report to comply with specified deadlines and inspections.

Confidential, ATLANTA, GA

Associate IT Analyst

Responsibilities:

  • Experienced with Cingular’s Billing systems (CARE/TELEGENCE) and knowledgeable of COU inventory rules and restrictions as well as the COU program, policy and procedures.
  • Highly proficient in customer end-to-end process flow of COU request and skilled with Cingular IT inter/intradepartmental collaborations.
  • Analyzed and performed BES/GES email redirection set-up and troubleshooting while developing plans to improve underachieving areas.

Confidential, ATLANTA, GA

Technical Analyst

Responsibilities:

  • Performed hypothesis, test, and verified assessments to identify and address Paystation procedures for signature capturing installations.
  • Managed ticket tracking groups and documented issues using the Clarify ticketing system; assisted with ticket validation process and queue management.
  • Recognized as key member of the OPUS Deployment Center (ODC), reviewed incoming tickets, provided initial assessment and diagnosis, and rerouted escalating tickets to Delivery Owner.
  • Lead facilitator of ODC application classroom sessions; created and developed training manuals; and contributed to significant improvements in employee mentoring program.
  • Analyzed processes to ensure maximum availability through change management; reviewed changes affecting overall implementation and test back out plans; and coordinated enterprise to ensure dependable recurring results.

Confidential, ATLANTA, GA

Help Desk Technician

Responsibilities:

  • Monitored network and restarted systems for various clients; provided password resets, VPN support, and Outlook configuration; and NOC backup support.
  • Certified Help Desk Technician (Enterprise Support Solutions) for several major employers - British Telecom, Blue Cross/Blue Shield, New York University, New School Online University, Fannie Mae, Polo Ralph Lauren, and United Healthcare.
  • Liaison between students and 2nd level support - assisted in class administration, uploading assignments, and account administration.

Confidential, ALPHARETTA, GA

Help Desk Specialist

Responsibilities:

  • Worked directly with departmental leaders to help drive process improvements, standards, methods, tools, and competencies for staff.
  • Managed the maintenance of system’s computerized diary and all inventory of computer equipment in the Analog Department.
  • Effectively managed customer service/retention initiatives.
  • Installed ISP software and provided help desk support to facilitate connectivity on Analog modems.

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