SUMMARY:

Confidential offers extensive experience with Network Engineer in planning, implementation and support of Network Devices (route/switch) and Network Server environments supporting Cisco Unity, Cisco Meeting Place, and Cisco IP Contact Center Enterprise solution in direct support of business objectives. Ahmad has strong server experience, installation to decommission, as well as developing, documenting and performing backup and disaster recovery procedures. He has experience in Server Maintenance, ensuring server availability and maintains security standards. Strong technical skills including Active Directory, SQL Server, and Exchange. Ahmad has more than 10 year’s data network support/server admin support and troubleshooting experience.

TECHNICAL SKILLS:

Languages:

Proficient in: Java, PHP, JavaScript, Html, XML, XHTML, SQL, PL/SQL

Familiar with: Fortran, Cobol, Visual Basic, PERL

Software:

Database: Oracle 9i - 10g, MySQL, Microsoft Access, MSSQL Server

Platforms: Windows (2000, XP, NT, 2003 server, Vista, 7), Suse Linux, Unix

Applications: MS Office Suite (MS Outlook, MS Project, Word, Excel, Access, Visio), HP Openview (Network Monitoring), Netcool (Network Monitoring), MS Exchange, SQL Server, Active Directory

Graphics & Publishing: Adobe PhotoShop, Adobe PageMaker, Adobe Page mill, Adobe In Design

OS Platforms: Windows (Vista, 2000, XP, NT, 2003, 7), Suse Linux, Unix

Cisco:

Voice: IPCC (IP Contact Center) Enterprise, Callmanger, Unity, Meeting Place

Router Support & Config: 1700 series, 2600 series, 3600 series, CAT IOS switch (2900)

Juniper: Support & Config EX Series

Acme Packet: Support & Config Net-Net 3820

Blue Coat: Support & Config Proxy SG

Palo Alto: Support & Config PA-5000 series firewall

Web Platforms: IIS, Coldfusion, Tomcat, Apache, Oracle, Sun

Applications: Macromedia WEB Suite, JDeveloper 10g, MyPHPAdmin

Development: JSP, J2EE

Other:

Protocols: TCP/IP, FTP, Telnet, DNS

Other: Flow point DSL routers, Speed stream DSL routers, Novell GroupWise, PC Hardware Builds (ground up builds), Hardware and software implementation and replacement, Firmware Upgrade (Router based, PC based)

WORK EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Engineering lead for Unified Contact Center design and implementation
• Maintain documentation for project design and implementation
• Participate in overall design of Voip project deployments including installation of Cisco Unified Callmanager, Cisco Unity, Cisco Unified Contact Center, Cisco Voice/Web conferencing; also including network components: Voice & Analog Gateways, Switches, and end point devices
• Provide support for CallManager, Cisco Unity, Cisco Contact Center Express, MS Lync 2010 UC Environment (trunked by Acme Packet EBC to Call Manager), Avaya CS2100 service support

Confidential

Senior; Network Engineer

Responsibilities:

• Installed and supported Cisco Unity voice mail Application Servers and Unity Application support servers including Active Directory, Microsoft SQL, DNS, & Microsoft Exchange for Ford Voice Mail infrastructure (Planning, Design, & Installation participation) in a large scale environment.
• Cisco Unity and Cisco Meeting Place troubleshoot and configuration.
• Maintained SLA support, server patches, upgrades, and hardware replacement.
• Consistently met contractual Service Level agreements in support of business objectives.
• Monitor production server availability, performance and security.
• Participated in Security and control reviews. Planned for and applied security policy changes for Active Directory access and accessibility in conformance with Ford security standards.
• Automated server related maintenance tasks.
• Performed LDAP recovery tasks utilizing Microsoft tools.
• Developed, documented, and performed backup and disaster recovery procedures.
• Maintained documentation of all administrative processes, procedures, and configurations.
• Tested and rolled security tools changes, patches, and upgrades from the QA environment to production.
• Performed software/application upgrades, security enhancements and global deployments.
• Provide operational break/fix support whenever necessary to resolve any infrastructure problems.
• Provide exceptional customer service by responding promptly to out of hours support requests, interfaces with customer engineering team to gather requirements regarding future initiatives.
• Provided documentation and/or training for first level support staff.
• Responded to 2nd and 3rd level support requests.
• Lead the resolution of production issues.
• Administered Security policies for Active Directory.
• Deployed tools required for administering an Exchange Server 2003 and Active Directory.
• Performed root cause analysis for Exchange Server 2003, Active Directory, and Windows 2003, Unity, and Meeting Place platforms.
• Configured DNS Server.

Technical Environment: Windows 2003/2000,Active Directory, MS Exchange, DNS, TCIP, Cisco Unity, Cisco Meeting Place, SQL 2000/2005 Server

Confidential

Field Engineer

Responsibilities:

• Performed Ford IP Telephony support as well as Confidential - 1 and Cisco router support duties.
• Cisco Call Manager, Cisco IP Contact Center, and Cisco Unity troubleshooting and configuration.
• Troubleshoot and identify problems with customer wan connectivity.
• Maintained Team Lead role as level one support Ford IP Contact Center environment and functioned as first point of contact for Tier II, III, and Customer.
• Developed web and application tools to increase productivity and enhance support functions.
• Consistently met contractual Service Level agreements in support of business objectives.
• Achieved business and personal development goals resulting in high level recognition for yearly

Technical Environment: Cisco Unified Call Manager, Cisco CER, Cisco IPPC, TCIP, VoIP

Confidential

Wide Area Network Technician

Responsibilities:

• Performed DSL Repair (SDSL, IDSL) support duties.
• Troubleshoot and identify problems with customer wan connectivity.
• Worked with Ilec and XO field technicians for trouble resolution.
• Performed Confidential -1 support, troubleshoot, and problem analysis duties.
• Performed Router Support duties: Cisco and DSL Ground Up configurations, Troubleshooting, Nat Configuration & port mapping.
• Maintained DNS Records for wed hosting.
• Monitored WAN Confidential -1 and router connectivity.

Confidential

LAN/Network Specialist

Responsibilities:

• Performed hardware and software diagnostics and implemented solutions.
• Performed PC ground up hardware and software builds.
• Problem-solved hardware issues with fault-tolerant hard drives.
• Managed on-going project to implement Helpdesk for thesis project.
• Prepared and presented briefings for company executives and vendors on Helpdesk issues and possible software solutions.
• Provided troubleshooting of software

Confidential

Engineer/Network Specialist

Responsibilities:

• Performed hardware and software diagnostics and implemented solutions.
• Performed PC ground up hardware and software builds.
• Provided server and software maintenance