SUMMARY:

• Possess over 13 years of experiences in network operations, data center, implementation, network engineering, technical support/consulting and project management in telecommunication and bank industry.
• Possess a bachelor degree in Computer Information System and holds CCIE R/S (Written), CCNA, JNCIA, MCSE and currently preparing for CCIE Lab exam.
• Solid knowledge and extensive working hands on experiences in following technologies and platforms:
• Broad experience with Ethernet, IP, LAN/WAN/WLAN, Fiber Optic Network and Security platforms (layer 2 switching, IP routing, MPLS, SONET/CTBH/DWDM, DOCSIS, ATM, CMTS, Cisco 2900, 3500, 3600, 3750, 4500, 4900, 6500, 7200, 8400, Arista 7214, Alcatel 7750/7210, Checkpoint NGX 65/75 and Juniper SRX, McAfee Proxy Web Gateway, F5 load balancers, Cisco wireless controllers (WCS), Motorola IDEN/CDMA wireless network.
• In - depth knowledge and hands-on experience with circuits, data center, layer 2 switching/layer 3 Routing Protocols and IP Services (BGP, OSPF, EIGRP, RIP, ACL, Multicast, NAT, QoS, DHCP, DNS, 802.1Q, Spanning Tree Protocol, VLAN, VTP, HSRP/VRRP, LACP, PAGP) and Cisco IOS/CATOS, JUNOS, Cisco IOS security, LAN/WAN/WLAN (TCP-IP, 802.3 Ethernet, 802.11 WLAN, VPN, STP, PRI,T-1 DS-3, OC-x, Ethernets (Ten Gigabit Ethernet, Gigabit Ethernet and Fast Ethernet)
• Working Experience with various Network management and network isolation diagnostic tools (HP Openview, Ciscoworks, Netcool, SMARTS, Alcatel SAM, Cisco ONS, Infinera, Fujitsu Netsmart, JDSU QT600 Net Analyzer, Spectrum Analyzer, Nortel Optera 5200/3500, Cisco Transport Manager, CMDB, Granite, UDI, IPMT, QIP, MRTG, F5 Big IP, McAfee CMP, Source Fire IDS, Checkpoint Firewall, Belleview Wifi, Empirix Hummer, Riverbed, WLC, MAZU, VitalNet, Netgrapher, NYROC, Big Brother, Unified, Putty Tel, Secure CRT)
• Solid understanding of the OSI Reference Model, TCP/IP Model and hands-on experience with sniff analysis and troubleshooting with following diagnostic tools - Netscout Apcon, Gigamon, Wireshark, Infinistream, Corvil, MAZU, Riverbed
• Working experience with Reporting, billing, CRM tools (Sales Force CRM, MARS, Share point, CSG/AAD, ICOMS). Ticketing system and Change Management tool (ATG Remedy, Clarify, CFDB).
• Proficient with various operating systems (Windows, UNIX, Linux, Solaris) and Microsoft application tools (Word, Excel, Powerpoint, Project, Visio)
• Working experience with Project management and marketing/sales strategy on government IT 70 contracts and telecom projects. Knowledge and proven past experience in the cable build and installation of Fiber, Copper, Cat 6A, Cat 5, and Coaxial Cable. Possess business mind-set, leadership, both goal-and people-oriented, Analytical, problem solving, positive attitude and effective presentation and client management skills.

PROFESSIONAL EXPERIENCE:

Network Engineer

Confidential

Responsibilities:

• Provide Tier 2/3 network operational, troubleshooting and maintenance support for all clients site in the Confidential Bank America Region (Telco circuits, layer 2 switching (Spanning Tree Protocol, VLAN, 802.1Q, VTP, HSRP/VRRP, Ether channel) and layer 3 routing issue (BGP, OSPF, Multicast), application latency, network connectivity, DNS/DHCP, QoS, firewall, IDS and wireless/voice issues) using multiple vendor tools such as Cisco router/switch, Arista, Nexus, Juniper SRTM, Checkpoint NGX65/75, F5 Big IP, McAfee proxy, Source Fire IDS, Cisco WCS, QIP, IPMT
• Perform daily escalated issues and major outages from including but not limited to market data, high frequency administrators, UNIX, Wintel, helpdesk and upper management. Set up packet sniffer and perform analysis and troubleshoot (Netscout Infinistream, Gigamon, Corvil, Wireshark, MAZU Riverbed)
• Implement changes on network devices/systems based on pre-defined engineering standards and practices. This includes creation of configuration and implementation of the changes, and user acceptance.
• Participate in annual Disaster recovery and BCP test maintenance. Perform pre and post production testing and troubleshooting events when issues occur. Participate in meeting with clients, vendors, and carriers on recurring or major impacting issue
• Plan and execute IOS upgrade and hardware (router/switch/module/WIC, GBIC, SFP) installation/configuration across various platforms based on the security requirements and feature updates.

Commercial Network Operation Engineer

Confidential

Responsibilities:

• Monitor, analyze and troubleshoot NYC regional Commercial networks (SONET/CTBH/DWDM, T- Backbone, DOCSIS, VOIP, Multicast, Cisco/Arris CMTS, IP Routing/switching, Alcatel 7750/7210, GIA, LAN/WAN (TCP-IP, 802.3 Ethernet, 802.11 WLAN, VLAN, STP, PRI,T-1, T-3, DS-3, OC-x)
• Drive and take a lead with all Business Class, Fiber and Hotel customer escalations (HSD, Fiber, Voice, BGP and Video). Open and coordinate the bridge between fix agents and customer care organization. Create, update and document all event logs in Remedy tickets and manage alarm points. Write Post Mortem after outages. Create and deliver high profile customers with PEN (Planned Event Notification) for planned/emergency maintenance.
• As a main representative from RNOC, participated the overall NYC CTBH and Fiber circuits turn-up process including, but not limited to Change ticket creation, RFC2544 JDSU testing, GNOC/RNOC alarm validation
• Assist commercial engineering with ALU router configuration/implementation, node discovery/built physical link and build/update circuits in granite.
• Participate in PRI over Docsis installation and turn-up process (Capacity check, activate account and Voice gateway, alarm validation)
• Build daily commercial outage reports and Present them to senior managements on daily conference call. Review and edit the bi-weekly commercial outage report and present them to management.
• Administer the JDSU Path Track tool with managing user and group accounts.

Technical Consultant

Confidential

Responsibilities:

• Review trouble tickets and various reports daily basis. Identify recurring issues deemed as chronic.
• Analyze trends, develop project plans, coordinate with engineering group to resolution is made (HSD, Video, VOIP and Fiber DIA, MES).
• Establish rapport with Top 40 Fortune 500 companies. Serve as a technical point of contact and provide clients with technical support, consulting and post mortems on outages. Define, create and deliver quarterly customer service management reviews and make presentation to clients.
• Define and deliver Methods and procedures (MOPs) for troubleshooting steps, call handling flowchart and other diagnostic tools that Confidential group do need to follow. Mentor peers with training guides, documentations and network drawings.
• Work with Management team to build mission, vision and strategies for overall direction Review MARS, daily Change Management reports and NOC outage reports. Participate the weekly calls and prepare summary report for senior management review

Project Manager

Confidential

Responsibilities:

• Develop, execute and manage the overall business and marketing plans to generate sales with Governments for selling and distributing IT/Computer products and services.
• Demonstrate leadership by being in charge of all procurements of IT 70 government related jobs from Federal, State Governments using GSA Schedule and 8A Certification vehicles. Negotiate pricing, provide consulting and finalize sales with major business (b2b) accounts
• Coordinate and oversee proposal preparation including RFQ/RFP analysis and pricing negotiation. Lead and oversee the staffs of team with operational and marketing direction

Technical Project Manager

Confidential

Responsibilities:

• Lead and directed the project with IDEN/CDMA packet data and MMS projects. Lead team as a technical point of contact for IDEN/CDMA data, MMS and Blackberry issues
• Provided Tier III technical support to IDEN and CDMA Clients on chronic issue escalation. Educated Tier II/III Care Organization of new products, tools as needed.
• Monitored Keynote and Telephia MMS/SMS reports. Coordinated the call with engineers. Conducted and coordinated iDEN MMS and Blackberry training to different organizations. Managed the Change Management Activity and Chronic Issues Log using JIRA, MS Project

National Network Engineer

Confidential

Responsibilities:

• Provided Tier III technical support to helpdesk and NOC for IP and data services across network in Motorola switches, Cisco router/switch (Cisco 8400 MGX,7200 BPX, 6500, 5500), ATM Backbone (IGX)
• Implemented, Administered and Troubleshot the escalated complex Packet data and wireless network issues (TCP-IP, BGP, OSPF, EIGRP, HSRP, VLAN, 802.11 WLAN)
• Worked with engineering and vendors for resolution when outage breaks and analyzed root cause. Mentored Tier II Care/NOC/VIP clients with packet data network and MMS/SMS overview. Engaged in multiple data/network project on Openwave MMS.
• Participated in a 24x7 on-call rotation on a periodic basis supporting Confidential VIP Clients

IP NOC Engineer

Confidential

Responsibilities:

• Monitored/troubleshot IDEN packet data network using HP Openview, Netcool and Ciscoworks. Identified trouble, analyzed the trends and troubleshot Packet data related failures in the area of MDG, DAP, MPS, HA, ATM IGX Switch, AAA UP Servers, Cisco 7200, 8400 Routers and Catalyst Switch 3500/5500.
• Logged and update troubles in Clarify ticketing system. Created and updated service alerts. Engaged with Fix agents to resolve data and circuit (T-1 and T-3) outages. Coordinated Change Management/incident management and Law Enforcement (CALEA)
• Provided the root causes analysis with fix agents for all data outages according to SLA

NOC System Support Engineer

Confidential

Responsibilities:

• Received incoming trouble calls from clients and customer premise equipments in the NOC and provide customers with technical support and hands.
• Performed "remote hands" service for client with installing, configuring, troubleshooting and operating clients' equipments (Servers, Switches, Routers, etc)
• Performed tier I and II troubleshooting to isolate and diagnose network problems. Monitored Multi Router Traffic Graph to observe the bandwidth and analyzed network
• Performed periodic facility inspections; Diagnose facility HVAC issues and report problems
• Built Cross-connect, installed and tested SONET equipments (CAT-5, Coaxial, Juniper and Cisco, OC-3 and OC-12 modules).