SUMMARY

• Solution - oriented, highly analytical, resourceful candidate with over 10+ years of technical troubleshooting, end-user service, and network development experience.
• Continue to demonstrate skills in developing and implementing technological solutions with emphasis on delivering cost-cutting and productivity improvements.
• Provide expertise in software configuration, network administration, and the testing/repair of various hardware applications.
• Provide creative and effective issue resolution through the application of highly developed problem-solving skills.
• Excel as a team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele.

TECHNICAL SKILLS

Technical knowledge in key technology areas: Network Security, Firewalls, Vulnerability Scanning, ACAS, Patching, Switching, Group Policy Administration, Active Directory Enterprise Admin, Desktop and Server operating systems.

Software Applications: Windows Server 2003/2008/2012, Windows 7,8, Virtual Machine 8/9/10, Windows Deployment Server, Windows Server Update Services, ACAS, Nessus, ESX Server Environments, Windows Backup executive, Symantec Anti-Virus, McAfee Virus Scan/ Host Intrusion Protection/ McAfee Electronic Policy Agent Citrix ICA Client Active Identity Client / PKI certificate encryption, Microsoft Office 2003/2007/2010/2013, Active Directory, Remote Desktop Connection, Apple Mac OS, Adobe Acrobat, Java, In-Design, Retail Management Software, Point of Sale, Rx30, Compounder by PCCA, Web development, Adobe Photoshop, Adobe Illustrator, Corel Draw Pro, Creative Solutions, Lacerte, Scheduler, Publisher, Turbo Tax, Quicken, QuickBooks, QuickBooks Pro, World Ship, Microsoft System Management Server, Remedy Action Request .

Hardware: Windows Microsoft Servers Dell, Gateway, Hubs, Intel Network Adapters, Intel Express 9100 Router, HDD motherboards, RAM augmentation, processors, video cards. Able to troubleshoot analog/digital circuits with digital voltmeters, analog multimeters, dual-trace oscilloscopes, and logic probes, Bay network hubs, Cisco routers, hubs, & switches, Cisco IGX, Racal hubs, IBM-based PCs -Adtran, TCP/IP, IPX, Routers, Switches / Hubs, Raid / Mirror, PC clones Acer, Dell, Gateway, HP9000, IBM 36/38/AAS400Blackberry handheld devices 7250, 7290, 8703 Polycom and Tandberg Video Tele-Conferencing Cisco Routers (1605, 2500, 3640, 4000, 7500, 6400, 7100, 7200) Bay Routers (28200/5000/350/252/250) Switches Cisco (Catalyst 5000, 5500, 6000, 8500)

PROFESSIONAL EXPERIENCE

System/Network Administrator

Confidential, Groton,CT

Responsibilities:

• Enterprise Administration of 2008 R2 Windows Servers including creating/supporting of user accounts, the implementation of Group Policy, patching of servers, deployment of software and troubleshooting of hardware.
• Network Security Manager of IT Network, tasks include Vulnerability Scanning, Application Patch Management, Scanning with ACAS and monitoring of network traffic to support the Integrity of the command.
• Direct Point of Contact for entire network and its support of Naval Training to staff.
• Support Virtual Environments, including Servers & Workstations compliance, troubleshooting, upgrading, patching.
• Administration/Support of PearsonVue Testing Center to support Certification of Military Staff.
• Responsible for hardware and software applications on workstations, servers, and network data communications.
• Enterprise network security strategy, solutions, and ongoing technology refresh and enhancements.
• Collaborate with high ranking military executives and department leaders to assess network capacity needs.
• Hands - on administration, monitoring, troubleshooting, resulting in optimum performance and minimum downtime.
• Designed, developed, and modified reporting processes in accordance with Government specifications.
• Coordinate with committees detailing enhancement specifications for future development.
• Provide Fast, Accurate Customer Service at the highest level to all users supporting the Government.

Help Desk Manager/Project Manager

Confidential, MA

Responsibilities:

• Project management of expansions including additional, servers, firewalls workstations, network and printers.
• Administration and support of Windows/Linux servers to include Active Directory, Group Policy, MS IIS, basic LAN,WAN, DNS, DHCP, WINS administration and support.
• Design topology of Cisco IP phones throughout pharmacy using Cisco UC540 and PoE phones.
• Web design of store website, to keep up to date, improving functionality, and driving more usage.
• Train users in the use of commercial, off the shelf (OTS) software, point of sales systems and hardware.
• Maintain email server, domain, accounts and security of all Hopkinton Drug employees.
• Support offsite staff using pc anywhere and Cisco VPN solutions.
• Hands on troubleshooting with users supporting desktops, laptops, tablets, phones, printers and fax machines.
• Responsible for inventory control, the lifespan of equipment and it's replacement.
• Work with compounding engineers to design labels, databases to track batches of treatments.

Sr. Network Analyst/System Administrator

Confidential, Groton,CT

Responsibilities:

• Work in Active Directory and Systems Administration and Management Server including providing software and user privileges with Group Policy.
• 5 years maintaining all equipment including maintenance and updating firmware or troubleshooting.
• Coordinate/troubleshoot Video Telephone Conferences with other locations including foreign and multiple sites.
• 5 years System Administration, particularly in PKI projects, and management of RAS tokens.
• Reviewing, maintaining, and archiving audit logs, Experience in developing audit plans, documenting nonconformance, and preparing reports.
• Maintain networking onsite in local office and other branches including classified and secret systems.
• Performing or overseeing internal compliance audits to ensure that the CA, associated RAs, and Certificate Status Server (CSS) (where applicable) are operating in accordance with its CPS.
• Apply asset tags and track assets in live link account to ensure proper equipment distribution.
• Order printer, copier and other computer related supplies for the office, including the shipping/receiving materials.
• Ability to identify areas for improvement and communicate constructively with management and development teams to effect system changes.
• Provide fast accurate customer service to all users and employees.

Tech Room Coordinator

Confidential, CT

Responsibilities:

• Receive new or old equipment, testing and repairing as necessary.
• Repair/research a wide variety of equipment such as laptops, desktops, printers, monitors, card swipes etc. And make repairs when possible.
• Identify the needs for new employees regarding desktops, laptops, email accounts, network accounts, printers, and other software/hardware needed for their position.
• Trouble shoot users with software/hardware related issues in person or over the phone.
• Work with Asset management and Developers to reach solutions to problems that occur.
• Provide in - house customer service to employees or contractors.
• Manage stock levels and maintain set watermarks of equipment provided by Foxwoods Resort and Casino.
• Keep inventory updated at all times. Maintain Asset information in Peregrine Management Software.

Junior Systems Operator

Confidential, CT

Responsibilities:

• Knowledge and experience with Windows and UNIX environments; updating and maintaining servers running online registration software.
• Experience supporting high - availability production Microsoft SQL/Oracle products to include hardware support.
• Experience with Linux/Unix, working with DBA's to determine problems and resolving them in a timely manner.
• Discussed, analyze, document, develop, and implement database requests from customers.
• Participated in software rollouts or releases, working with a team of DBA's as well as other admins.
• Work on call 24/7 to maintain/ troubleshoot issues as they come up.
• Run disk checks, change tapes and replace backup tapes. Use remote desktop tools to connect to staff computers helping troubleshoot problems.PTIA/Windows Certified