SUMMARY

• Seeking for a job as a UC/Network consultant for a company where I can use my skills in the IT field and enjoy doing what I like the most.
• I have more than 9 years working in the field as a Network Specialist, Engineer and Administrator.

TECHNICAL SKILLS

• Cisco Call Manager
• Cisco Unity
• Cisco UCCX 8.5
• Webex CME
• CISCO IOS
• CISCO SDM
• CISCO VPN Software SIP
• SKINNY
• Visual Basic Beginner
• Windows Vista/XP
• Windows Server 2003, 2008
• MS Exchange
• MS Word, Excel, Power Point, Access, Outlook 2003 - 2010
• QuickBooks Pro 2012
• Symantec Back Up
• Exec for Servers
• McAfee Enterprise Antivirus
• Brekeke
• SIP Server
• VOIP Server
• Networking
• DHCP, DNS, VPN, SMTP, POP3
• Remote desktop, Firewalls
• Access lists, NAT, QoS, VoIP, Web.
• LAN, WAN
• Routing Protocols
• RIP, OSPF, IGRP, EIGRP

PROFESSIONAL EXPERIENCE

Voice / Network Engineer

Confidential, Terremark Miami, FL

Responsibilities:

• Member part of the UCI Team from Confidential Enterprise
• Working on Unified Communication and Network projects for the Terremark and Confidential networks.
• Project management for small projects.
• Building two new CUCM Version 9.1.2 Mega clusters to service about 70k users for the entire Confidential corporate, this planning and designing is being worked on with the UCI team from Confidential as well as engineers from Cisco.
• Upgrading Call Managers to new UCS server platforms with VMWare, from MCS to UCS servers.
• Contact Center Migration from one building to another building. UCCX server migration and re - IP configuration, also CUCM subscriber servers move. This move was for 1k users. It also included DID migration and new SIP Cube gateway setup with redundancy. Also implemented a new UCS C-200 series server hosting the VoIP applications using VMWare version 5.1
• Turned up 2 new sites with SIP CUBE gateways, partitions, CSS and Region configurations for Call Manager and SRST
• Provide L3 support for internal tickets for the IT Corporate users and Cisco TAC escalations for higher-level issues.
• Maintenance and Monitoring for all VOIP applications CUCM, Unity, UCCX, Voice Gateways, Cubes, and Access switches. Using RTMT tools, Solar Winds and CACTI
• Leading on the planning, designing and project management for new sites in Lima, Peru and Sao Paulo, Brazil sites for IPT and VoIP technologies and requirements based on user density, bandwidth, application requirements and redundancy.
• Network configuration and changes for different sites on Cisco ASA, Routers 2800, 2900 and 3900 series, Cisco Catalyst 6500, 3750x, 3560 and 2960. These changes include: NAT, Vlan, ACL’s, Routing, site-to-site VPN and QoS for VOIP.
• UCCX 8.5 scripting for basic queuing and configurations for the Miami NAP.

Cisco Network Senior Engineer and Project Engineer

Confidential, FL

Responsibilities:

• Installing, implementing and deploying new network and voice over IP technologies to different small and medium size companies. Work as a project consultant on the pre-sales side helping out the customers by offering the best IT solution for their budget and needs.
• Also, Level 3 engineer for the managed service customers by troubleshooting and maintaining their Cisco network and VoIP infrastructure.
• Experience in the following fields:
• Installing, Upgrading and troubleshooting Cisco ASA 55xx firewalls
• Configuring failover ASA
• Dual WAN or Backup Wan configurations for ASA
• Remote access VPN configuration in Cisco ISR routers and ASA firewalls
• Site to site VPN with different encryption levels for different network topologies.
• Access Control Lists configuration in ASA firewalls, routers and switches
• NAT translations Installing and troubleshooting for 2960, 3560, 3570x, 6509 catalyst switches. IOS upgrade and license upgrades.
• NEXUS 5 K Switch configurations and implementation.
• Vlan configuration and security. Voice Vlan configuration
• Vlan Trunking VTP configuration
• Spanning tree and PVST+ configuration
• QoS for switches and routers
• HSRP routing configurations GRE Tunneling
• Ether-channel configuration for port redundancy
• Stack wise configurations for stackable switches
• 802.1x, MAC authentication configuration on Cisco catalyst switches
• Wireless: implementing and configuring Cisco Aironet access points. Configuring Cisco Wireless controllers for deployment of lightweight access points in medium size enterprises with centralized management.
• Installing and troubleshooting for 2800, 2900, 3800, 3900 series routers
• Circuit troubleshooting for ISDN PRI connections and T1 CAS connections for PSTN network Access
• Cisco Call Manager Express implementation, configuration and troubleshooting. Configure dial peers, translations, hunt groups, extensions, and VoIP communication.
• Cisco Unity Express implementation, configuration and troubleshooting version 8.x
• Cisco Unified Communications Manager version 6.x, 7.x, 8.x, 9x. installation, administration and troubleshooting. Configuring hunt groups, pickup groups, route patterns, dial plans, partitions, voice mail, calling search spaces, extension mobility
• Cisco h323, SIP voice gateways CUBE
• Cisco IPCC administration and troubleshooting for version 5.x
• CISCO UCX version 8.5 and migrations from 5 to 8
• WAN communications: ISDN, T1, MPLS, METRO E, Wireless, Fiber, DSL, Cable. Configuring and troubleshooting with vendors such as AT&T, Comcast, Paetec, etc.
• Routing protocols: EIGRP, BGP, OSPF, RIP
• DNS troubleshooting and configuration for different network topologies and translations.
• Checkpoint firewall basic configuration and troubleshooting with cluster XL, 4200 appliances and Smart 1.
• Design topologies and proposals for new network implementations using Visio.
• Documenting all network configurations and changes.
• Providing support for customers and IT personnel. (Knowledge transfer)
• Knowledge of Windows server Active Directory 2003, 2008.
• Exchange server 2003
• McAfee Policy Orchestrator 4.0
• Symantec Backup Exec 12
• Websense web security
• Barracuda Web filter
• Trend Micro for Enterprise
• Juniper NAC appliance for 802.1x authentication
• Cacti Monitoring software
• Solar Winds NPM Monitor and Netflow monitoring
• SNMP configuration and monitoring for cisco equipment

IT Analyst

Confidential, Miami, FL

Responsibilities:

• Providing support for 9 automotive dealerships including the biggest BMW dealership in the world: Vista BMW of Coconut Creek, Vista BMW of Pompano Beach, Vista Volkswagen, South BMW, South Honda, South Mazda, South Infiniti, South Suzuki and South Volkswagen.
• Supervising the Help Desk, monitoring and troubleshooting user’s requests using Track IT as a trouble ticketing tool and application.
• Making sure users get prompt support and trouble tickets get resolved in a timely manner.
• Weekly reporting of Help Desk performance to IT Director.
• In charge of the daily, weekly and monthly monitoring and maintenance of 22 Dell servers, OS Windows 2003, Exchange 2003, Network Attached Storage servers.
• Blackberry Enterprise Server (BES) management.
• WSUS (Windows Server Update Services) implementation and installation in servers and clients.
• McAfee Enterprise Antivirus management maintenance and deployment to servers and client computers.
• Symantec Back up Exec monitoring and troubleshooting for server backups.
• Microsoft Exchange maintenance, implementation and troubleshooting.
• Network equipment support, monitoring and maintenance of CISCO 1800 and 2800 series routers and 2950 series switches monitoring and basic troubleshooting.
• Troubleshooting network connection issues between sites, VPNs, Point to point T1, DSL, and Cable.
• Providing 1st and 2nd level support for 1,200 users in Office applications, Windows XP Pro and Vista, Anti-Virus, Backups, Emails, Active Directory, Blackberry, Printers, and Hardware.
• Vendor Hardware and Vendor Applications support, opening tickets with vendors, troubleshooting with vendors over the phone, remote support and email support.

Helpdesk IT Support and Administrator

Confidential, Miami, Florida

Responsibilities:

• Implemented and maintained the local area network (LAN), VPN and VOIP for the company.
• In charge of buying, researching and implementing all IT equipment. Contacting different vendors and checking for the best products or applications in the market that could help the company’s needs, inside the provided budget.
• Troubleshooting IT issues, loss of connections, remote support using Windows Remote Desktop, Teamviewer, Log Mein and PC Anywhere.
• Made sure all servers, computers, printers, routers and switches were in optimal conditions.
• Regulated network traffic using Cisco 800 series routers with QoS capabilities for improvement of VoIP traffic.
• Helped assisting and maintaining the website.
• Assisted the buying and accounting department, using QuickBooks software. And also other clerical chores such as using MS Word, Excel, Power Point, Access, Outlook and typewriting.

Commercial Specialist / Assistant Manager

Confidential, Hialeah, Florida

Responsibilities:

• Managed commercial accounts for one store and increased 30% in sales.
• In charge of 15 people supervising and organizing the store.
• Clerical and administrative work, filing paperwork, scheduling, reports, and maintaining inventory.
• Maintained the computers, server and telephone lines for the store, networking and connection issues.