SUMMARY

• A results - driven IT professional with extensive experience in diverse functions like Business Development, Infrastructure Assessment & Design, Data Center consolidation & migration presales, Networking presales, Network Planning and Design, and Operations & Support of information and technology systems.
• Network: Possesses in-depth expertise in the implementation, analysis, optimization, troubleshooting and documentation of LAN and WAN network topologies and systems. Has strong “hands on” technical knowledge with Cisco certification.
• Server: Practices specific data gathering templates for Infrastructure Assessment and architect the target design based on resultant information from assessment. VMware (ESX) and Microsoft Hyper-V trained professional.
• Service Delivery: ITILv3 Foundation certified with proven ability to lead and motivate project teams to ensure success. Has track record for diagnosing complex problems and consistently delivering effective solutions.
• To pursue a highly rewarding career in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational and career growth, in the field of Information and Technology.
• Network Design and Administration: LAN and WAN Design and Management, Perimeter Security (Cisco, Checkpoint, Fortigate), Content filtering and WAN bandwidth management (Bluecoat Proxy SG and PacketShaper), F5 Server Load balancer administration (pool management)
• Solarwinds Orion, Solarwinds Engineers Toolset, Wireshark, BMC Remedy ticketing toolVirtualized Server Design: VMware ESX install, configure and manage; Microsoft Hyper-V install, configure and manage, Partnering with OEM and Hosting vendors for technical Bill of Material creation
• IMS (Infrastructure Management Services) Presales, Network Connectivity WAN/LAN/Security Presales, Technical RFP response, Technical Bill-of-Material creation, Vendor/OEM management, FTE planning, Product presentation, Pricing and product documentation
• Project Management: Business Communication, Project Delivery, Risk Mitigation, Define Scope, Budget Planning, Team Management and Vendor Management
• ITIL Consulting: Incident, Problem, Change, Release, Availability and Capacity Management

TECHNICAL SKILLS:

Server Virtualization: VMware, Microsoft

Operating Systems: Windows 2000/2K3/2K8, Cisco IOS, Cisco NX-OS

Routing: BGPv4, OSPF, EIGRP, RIPv1/v2, MPLS(VRF), HSRP

Switching: Stack technology(upgrade and troubleshooting), Ethernet 802.3, VLAN, VTP, STP/RSTP, MPLS(L2), port-channel/ether-channel

Carrier/Layer1 Technologies: TDM and Metro-E circuits. Fiber and Ethernet termination modules(SFP, GBIC)

Routers: Cisco (ASR, 7600, 7200, 3900/3800, 2800), Juniper J Series;

Switches: Cisco (Nexus 5K, 2K; 6500, 4500, 3850, 3750, 3650/3560/3550 ); Stack troubleshooting

Firewall: Cisco(ASA, PIX), Checkpoint(R70, R55), Fortigate;

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Sr. Network Engineer

Responsibilities:

• Actively resolving and managing the tickets for varied technical expertise that includes WAN/LAN routing and switching - Cisco routers and switches administration, Checkpoint Firewall R70 rule administration, Bluecoat Proxy administration, F5 Server Load Balancer administration
• As the onsite transition lead, successfully transitioned services from Client team to managed services team; onsite and offshore
• Arrange and lead technical sessions for Knowledge Transition (KT). Follow-up discussion with onsite and offshore team on current understanding.
• Manage the existing ticket queue and assign ownership to team members.
• Point of contact (or first level of escalation) for Client’s critical/priority issues.
• Efficient and flawless Data Center management activities like upgrades, migrations, schematic versioning, maintenance, inventory versioning and maintenance, IP space allocation & maintenance.
• Responsible for network trend analysis, process improvement, and providing proactive network remediation using the tools and techniques available.
• Ensure all agreed Changes to the environment are fully tested within a test environment prior to changing the production System.
• Ensure that Firewall Rules are reviewed in accordance with Risk management Framework.
• Provide management, administration and monitoring services to bluecoat internet proxy infrastructure.
• Recovery from network and DC breach and advance production troubleshooting problems with detailed root cause analysis.
• Configure required rules, NAT and policies in checkpoint and Cisco ASA firewalls
• Implementing & ensuring adherence to ITIL standards of Incident, Problem, Change, Configuration, Release and Availability Management.
• Provide 24x7 bases Data Centre operations & Production support to Client’s business critical application system.
• Breaking down the network into different subnets and IP address management for internal, DMZ and External networks.
• Configuring the switches and routers for operational companies across US during network refresh and implementation
• Pro-actively initiating the change management to improve the network performance, IOS standardization on Cisco routers and switches, routing protocol changes and network migrations based on business requirement and network performance
• Proactively monitor the health of network using solarwinds management tools to keep the network availability as high as 99.8%

Confidential, FL

Infrastructure Analyst

Responsibilities:

• Query list for Server target design
• Consolidation and Validation of queries from different tracks (Server, Storage, DB, Network, Batch, Scripts, DR)
• Assess the existing environment based on available documentation and Client SME interaction.
• Prepare the As-Is and Gap Analysis documentation
• Architect the end state Server Design as a combination of Physical and Virtual servers.
• OEM interaction for the right Bill of Material.
• Developing migration plan for all the environments that includes the project risks & mitigation plan and the stakeholder scope definition during migration.
• Develop the summary presentation for the assessment exercise for the Management audience.

Confidential

Data Center Migration

Responsibilities:

• LAN and WAN Assessment.
• Data Center IP Schema and VLAN Design.
• Conduct assessment sessions with application SMEs
• Windows Server Landscape Assessment and SME discussion.
• OEM interaction for end-state server design; as a combination of virtual and physical servers
• Vendor coordination for Data Center LAN Design
• Data Center WAN and Offshore connectivity Design
• Coordinate with Telco service provider for Data Center WAN connectivity
• Target State Design with Capacity Planning for Windows based Apps
• Presenting the target server design to client technical management.
• Presenting the target WAN design to client technical management.

Confidential

Infrastructure Analyst

Responsibilities:

• Understand the Client’s Web-COE Infrastructure based on available documentation and Client interaction.
• Categorize the Applications in different tiers based on criticality, availability requirements and usage.
• Prepare application specific inventory that includes the Infrastructure span (server layout), Technology (Middleware and Interfaces), Zone, Type and number of users, Web tier, DB tier, etc.
• Showcase the challenges in present infrastructure
• Infrastructure recommendations on Consolidation, Virtualization, replacement of legacy and EOL/EOS systems, DR candidates and monitoring & management.

Confidential

Engineer

Responsibilities:

• To restructure all the Internet Data Centers in Sify, across India, as per the standard IDC template to ensure high availability to the customer servers from the Internet and to provide Security, Best path routing and load balancing services to the customers servers.
• Designing a standard IDC architecture considering the different kind of hosting services offered by Sify
• Developing migration plan to restructure the IDC from existing to the proposed setup in different phases
• To plan, implement and document the changes done during each phase of migration as per the ITIL compliant change management process
• Training and educating the IDC team on standard IDC architecture, process of customer provisioning as per the new setup and first level troubleshooting
• Analysis of the router memory, hardware and software as per the requirements from the customer.
• BGP configuration between Sify Gateway routers and Route Reflector to populate the global routing table to the Provider Edge routers where customers are terminating thereby customers are provided with the best path routing.
• Ensuring that customers will have best reachability to the Internet.
• Advertising Sify's supernets to the upstream providers so that the reverse traffic will prefer direct peering
• TAC resolution, Change Management (Plan and execute changes in Sify Infrastructure), backbone networking (RIPv2, OSPFv3, BGP4, MPLS).
• Engage closely with customer to design & develop solution to fulfill customer needs by understanding the customer challenges and architectures, and turning that into a solution.
• Provide technical design of innovative customer solutions in line with customer requirements
• Fully responsible for customer solution design in sales and delivery phase, assume technical leadership on a customer project.
• Design solution as per Enterprise need for Internet connectivity / MPLS based L2/L3 VPN connectivity and securing Customer WAN with Firewall, Antivirus, IDS/IPS, SSL VPN. Also, provide solutions for endpoint security.
• Coordinate technical part of bid preparation: solution design/architecture, bill of materials.
• Provide recommendation based on latest technology to enhance Customer’s production environment