SUMMARY

• Microsoft Active Directory (12) TCP/IP, DNS, DHCP, WINS (12)
• Cisco Routers & 3Com Switches (4) Lotus Domino/Notes 5&6 (4)
• VMWare ESX/GSX Server 3.5 (1) Windows 7/Vista/XP/2000/NT 4 (17)
• VERITAS Backup Exec v10 (4) Symantec Antivirus Corporate Edition (4)
• Microsoft Exchange Server 2007/2003/2K/5.5 (5) Microsoft Visio Professional (3)
• Lucent Definity G3si Switch Admin (2) Remedy Helpdesk (2)
• BlackBerry Enterprise Server (2) Intuity Audix Voicemail Admin (2)
• Server/PC Builds (15) Microsoft Virtual Server 2005 (2)
• SQL Server 2008/2005/2000 (1) Problem Management & Troubleshooting (17)
• BIOS/Drivers/Firmware (13) Excellent Communication & People Skills (20)
• Microsoft Office SharePoint Server 2K7/2K3 (2) Microsoft WSUS Server (10)
• Citrix Presentation Server 4/MetaFrame XP (E) HP Servers (10)
• Repliweb (5) SCCM 2007, MOM 2005, SMS 2003
• Microsoft Hyper - V R2 Server (3) Dell PowerEdge R710 Rackmount Servers (10)

PROFESSIONAL EXPERIENCE

Confidential

Windows Server Engineer

Responsibilities:

• Migrate servers from Windows Server 2003 to Windows Server 2008 and Windows Server 2012.
• Rack and stack HP Proliant Servers.
• Do backups using NetBackup.
• Work production and non-production tickets.
• Troubleshoot server issues and work through resolution.
• Support VMware ESXi 6 and 5.1 Host and Guest Virtual Servers using VMware ESXi vCenter Server.
• Decommission servers and remove from racks in the Data Center.
• Wipe Server drives from decommissioned servers using Blannco Utility.
• Install/Uninstall/Configure Symantec Endpoint Protection software.
• Install, configure, Monitor, troubleshoot and deploy systems and software using Microsoft SCCM and SCOM.

Confidential, North Carolina

Microsoft Windows IIS Engineer

Responsibilities:

• Working on a project to migrate Web based applications from IIS 6 to IIS 7.5.
• Work with development and application teams to install, configure, and troubleshoot issues with Web based applications as well as performance related problems.
• Installs, configures, and troubleshoots CA Siteminder and Repliweb.
• SME for the Web Hosting team and participates in complex architecture designs and troubleshooting of Windows Servers, while working with other teams such as the F5 Network team, Application teams, developers, monitoring, and SQL
• Designs, Configures, Installs, and troubleshoots Windows 2008 R2 Servers.
• SME for Windows Engineering team supporting IIS 7.5 Servers on projects.
• Builds Web Sites, participates in triage calls, supports and trains junior level admins.
• Installed IIS on Windows Server 2008 R2.
• Build and configure IIS Web sites.
• Installed and configured CA Siteminder Agents on IIS Web Servers.
• Installed and configured SSL Certificates.
• Monitored servers using Performance Monitor and SCOM.
• Configured NTFS file/folder and Share level permissions.
• Performed Active Directory User Account password resets.
• Installed CA Siteminder Agents on IIS Servers.
• Assisted the Active Directory team in the creation of Group Polices pertaining to IIS Servers.
• Assisted the F5 Network Team with configuration of the Load Balancing of the IIS Servers.
• Worked with third party vendors installing COTS applications.
• Troubleshot performance issues or server outages to restore services.
• Fixed vulnerabilities found in HP WebInspect security scans.
• Installed, configured, and supported Apache Tomcat and COTS applications based on the same.
• Edited and configured web.config files.
• Installed and configured application pools and .NET versions 2.0 through 4.5.

Confidential, Charlotte, North Carolina

IIS Web Server Administrator

Responsibilities:

• Install, configure, and troubleshoot IIS 7.x and IIS 6 on Windows 2008 & 2003 Servers.
• Work on projects as the IIS Subject Matter Expert to build new web sites.
• Work production and non-production support problems as well as On-Call duties including after hours and weekends.
• Participate in Disaster Recovery Exercises.
• Participate in weekly/monthly deployments.
• Deployed web site content using Confidential Anthill Pro application.
• Installed CA Siteminder agent on servers.
• Install, configure, and troubleshoot IIS 7.x Servers on Windows 2008 Servers.
• Work on projects as the IIS Subject Matter Expert to build new web sites.
• Work production and non-production support problems as well as On-Call duties including after hours and weekends.
• Participate in Disaster Recovery Exercises.
• Participate in weekly/monthly deployments.
• Submitted Certificate Request (CSRs) to the AD PKI team for Internal CA SSL Certs.
• Installed SSL Certificates in websites.
• Installed CA Siteminder Agents on servers.
• Installed and configured Attunity Repliweb application and configured and ran jobs to deploy websites and content code.
• Assisted the F5 team with setting up and testing the URLs and Load Balanced configurations for the IIS Servers.
• Installed in-house custom built applications and COTS applications.
• Build thousands of websites using PowerShell scripts while working multiple projects simultaneously.
• Worked non-production service request tickets as well as production tickets.
• Used the Change control tools and processes to deploy code/applications, and update websites in the production and disaster recovery environments.
• Installed Oracle agents and SQL Server agents on servers.

Confidential, Minneapolis, Minnesota

Senior Windows Systems Administrator

Responsibilities:

• Designed a Highly Available Load Balanced Cluster solution using Dell PowerEdge R710 Rackmount Servers.
• Installs Windows Server 2008 R2 Enterprise Servers and Windows 2008 Server Core.
• Installs and configures SQL Server 2008 Entereprise.
• Installs and configures SharePoint Server 2007 and 2010.
• Installs, configures, and troubleshoots Microsoft IIS 7 Web and Application Servers.
• Built server rack, installed and configured servers, switches, and PDUs.
• Installs and configures Microsoft Hyper-V R2 Servers and Virtual Machines.
• Designs, installs, and configures iSCSI SANs.
• Configures servers, updates firmware, drivers, and BIOS using Dell OpenManage and Software Deployment and Update Utility software.
• Creates and deploys Virtual Machines using System Center Virtual Machine Manager (SCVMM).
• Manage Hyper-V Servers, and Virtual Machines using System Center Virtual Machine Manager (SCVMM).

Confidential, South Carolina

Senior Windows Systems Administrator

Responsibilities:

• Support Microsoft Windows Server 2003 and Microsoft Windows 2000 Servers in a large enterprise environment. Supported HP, Confidential, and Dell Servers.
• Support Windows Servers running on both VMware ESX and GSX 3.x Servers.
• Work Support tickets received through our Service Request ticket application.
• Work as On-call support person to resolve Severity 1 & 2 tickets after hours and weekends.
• Lead weekly meetings, prepare PowerPoint Presentations, is responsible for leading a team of engineers
• Participate in Change Control processes and participate in weekly change control meetings.

Confidential, South Carolina

Field Service Engineer

Responsibilities:

• Install, configure, and support Windows Server 2008, 2003, 2000, and NT servers.
• .NET application support and troubleshooting.
• Migrated Wintel Servers and Desktops from Windows 2000 to Windows 2003.
• Microsoft Office SharePoint Server 2007 and 2003 support.
• Create and manage Group Policy Objects, support Active Directory Services, Manage Users, and resources such as Files, Printers, and Groups.
• Install new hardware including Servers, Workstations, Routers, and switches.
• Install, configure, and manage Microsoft SQL Server 2005/2000, SCCM, MOM 2005, and SMS 2003.
• Configure, Install, Manage and maintain Microsoft Exchange Server 2007/2003/2000.
• Setup, configure, and support wireless LANS.

Confidential, Charlotte, North Carolina

Web Server Administrator (IIS) (Contract)

Responsibilities:

• Supported IIS 6 and IIS 5 servers in an environment of over 10,000 clients.
• Supported Windows 2003/2000 and IIS Clustered Servers, and Microsoft Virtual Servers.
• Managed NTFS shares for web sites.
• Install, configure, and manage web sites on Windows 2003 & Windows 2000 servers.
• Respond to tickets using Remedy Help Desk.
• Microsoft SharePoint Server support.
• Updated new version releases of IIS & .NET software, patches, and fixes on Win2K3/Win2K.
• Installed IIS on Exchange Servers and Terminal Servers when tickets were submitted through Picasso/Remedy.
• Installed WWW, SMTP, and NNTP services on Microsoft Exchange 2003 servers.
• Configure, and manage Microsoft Windows 2003/2000 servers using Active Directory services.
• Support IIS 6 servers in a network of 3000+ servers. Supported HP Servers.

Confidential, North Carolina

Antivirus Security Engineer (Contract)

Responsibilities:

• Supported over 50,000 clients running Symantec Antivirus Enterprise Edition software.
• Migrated Symantec Enterprise Servers running on Windows Server 2003 to the newest release.
• Supported Symantec Antivirus Server on about 900 Wintel Servers throughout the WAN/LAN.
• Worked with Microsoft Windows Server 2003, Windows 2000 Server, and XP Operating Systems.
• Responsible for documenting and updating corporate server configuration databases.
• Configured and managed antivirus server groups.
• Planned and migrated to Symantec Antivirus 10.1.
• Setup Antivirus Servers (10.1), and installed and configured Symantec Reporting Server.
• Used Symantec System Center Console to monitor and remove viruses and malware.
• Worked on Intel Engineering team assisting with development of a Dashboard Project.
• Worked with Windows Server 2003, HP ILO, RDC, and Microsoft SharePoint.

Confidential, South Carolina

Workstation Support

Responsibilities:

• Performed backups and restores of user profiles on Windows 2000/XP clients.
• Imaged Dell PC’s using Symantec Ghost v8.
• Installed Microsoft Office 2003 and other custom applications from SMS packages located on shared directories on a server.
• Assisted internal customers with various help desk problems.

Confidential

Network Administrator (Contract)

Responsibilities:

• Field Engineer for various small to medium sized businesses. Performed on-site service calls for various customers on a maintenance contract. Configured and supported Windows 2003/2000 Servers, DNS, DHCP, Active Directory Services, Microsoft Exchange Server 2003, and IIS.
• Installed, configured, and supported security products such as McAfee ePolicy Orchestrator, Symantec Enterprise Corporate Edition, and Microsoft Windows Server Update Services (WSUS).
• Configured and supported backup software such as Veritas Backup Exec and CA ArcServe.
• Configured, and setup wireless LAN using Cisco Wireless Access Point.
• Upgraded BIOS, Drivers, and Firmware on servers and workstations.

Confidential

Field Service Engineer

Responsibilities:

• Repaired Servers, laptops, and workstations at various customer sites including small and medium sized businesses and small home/office users.
• Removed viruses, spyware, and adware.
• Worked on Server migration projects to upgrade the entire forest to Windows Server 2003.
• Configure, Install, Manage and maintain Microsoft Exchange Server 2007/2003 including clustered servers.
• Built computers for clients.
• Installed and updated BIOS, drivers, and firmware.
• Install, configure, and manage Microsoft SQL Server 2000/2005.

Confidential, Columbia, South Carolina

Server Security Analyst (Contract)

Responsibilities:

• Supported Windows 2003/2000/NT servers in a very large enterprise environment of over 3000 servers.
• Supported VMWARE virtual servers running on Confidential Blade Center Servers.
• Ran server security scans to check for C2 compliance and patched servers that were not compliant.
• Used Active Directory, Group Policy Objects, Security Templates, and third party applications to secure Windows 2003/2000 and NT 4 Servers.
• Documented mitigation strategies and actions taken to secure vulnerable servers.
• Assisted team members with documentation and making Windows 2K3/2K servers C2 compliant.
• Ran backups on Confidential AIX Servers using Tivoli Storage Manager.

Confidential, Columbia, South Carolina

Field Service Engineer

Responsibilities:

• Repaired Servers, laptops, and workstations at various customer sites including small and medium sized businesses and small home/office users.
• Removed viruses, spyware, and adware.
• Worked on Server migration projects to upgrade the entire forest to Windows Server 2003.
• Configure, Install, Manage and maintain Microsoft Exchange Server 2000/2003.
• Built computers for clients.
• Installed and updated BIOS, drivers, and firmware.
• Install, configure, and manage Microsoft SQL Server 2000/2005.
• Upgraded and repaired hardware such as memory, and hard drives.
• Built custom computers and sold them to various businesses.
• Installed, supported, and troubleshot LANs and WANs.
• Create and manage GPO’s to manage end user desktop environments.
• Managed users, computers, groups, sites and services using Active Directory services

Confidential

Network Engineer

Responsibilities:

• Increased user productivity by installing a BlackBerry Enterprise Server.
• Setup, configured, and installed Microsoft Clustered Web Servers using NLBS on Windows 2000 servers. Installed and configured WSUS servers.
• Created Group Policy Objects to manage end user desktop environments and security policies.
• Supported Redhat Linux and Oracle Servers.
• Worked on Server and Desktop Migration projects including Windows and Exchange Servers.
• Installed Dell PowerEdge 2450 and Dell PowerApp 100 rack mount servers.
• Supported, configured and installed Microsoft Windows 2003/2000 and NT 4 Servers.
• Installed and configured DNS, WINS, DHCP, and Active Directory Services.
• Installed, configured and maintained Lotus Domino 6.5Application & mail servers.
• Installed Track-It 6.0 Help Desk software, and was responsible for all IT support problems.
• Installed, Configured and upgraded Cisco 2620/2503 Routers.
• Backed up Servers, and Workstations using Veritas Backup Exec 9.1.
• Created Disaster Recovery Plans, and tested data backups and restores.
• Installed, configured and upgraded Symantec Antivirus Corporate Edition Servers and Clients using Symantec System Center Console
• Symantec Antivirus Gateway Server, and SAV for Lotus Domino.
• Updated BIOS, Firmware, and Drivers.