OBJECTIVE

• To bring my 7+ years of experience in providing enterprise SLA support to leading service providers to your company, by managing a team working in emerging technology.

SUMMARY

• Built out, staffed, and managed 24/7/365 Operational Support Organizations.
• Streamlined operations, realize efficiencies and cost saving by integrating teams across service lines, resulting in savings.
• Reduced expenses through staff management, increasing efficiency through automation, while maintaining service delivery and meeting service level agreements.
• Continual service improvement by regularly exercising oversight. Updated established process and procedures and created new guidelines when necessary.
• Team directly influenced key performance metrics such as mean time to resolve severity 1 tickets under 45 minutes and severity 2 tickets under an hour with an average of 17,000+ incident tickets and 2,000+ change requests per month.
• Experience in performance testing, application monitoring and website support for banking, insurance, manufacturing, and retail industries.
• Experience managing global support teams, which included training, managing priorities, and establishing procedures to maintain quality support.
• Proven track record of identifying and resolving performance and availability issues using industry standard monitoring tools.
• Standardize Splunk forwarder deployments, configurations and maintenance across a variety of UNIX and Windows platforms.
• Experience in working with Splunk authentication and permissions.
• Self - motivated and self-educating, yet willing and able to work collaboratively with both customers and team members
• Well organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities.
• Well organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities.
• Provide design ideas to the leadership of the project team and represent the team as required Assist management in the development of design policies and procedures which improve the ability to meet requirements.
• Maintain technical skills and awareness of technical improvements.
• Experience in building a multi-tiered Splunk instance.
• Team player with excellent technical and communication skills and able to rapidly learn new technologies and paradigms.

TECHNICAL SKILLS

Languages: C, SQL, SAS, html, php

Testing Tools: HP ALM Performance Center, HP LoadRunner, HP QTP, HP Quality Center

Monitoring Tools: HP BSM, HP SiteScope, HP Diagnostics, Splunk, DynaTrace, AppDynamics

Network Tools: Wireshark, Fiddler, Compuware RUM

Operating Systems: UNIX, Windows Server, Linux, Mac OSX

Databases: Oracle, SQL, Sybase

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, California

Technical Lead

Responsibilities:

• Managed global teams responsible for application support, performance management, and monitoring.
• Developed custom coded executive dashboards that provide real-time website performance and usage trends.
• Implemented and administered HP BSM suite, Compuware dynaTrace, and Splunk monitoring tools.
• Set up sophisticated monitoring and automated recovery for operating systems and application platforms.
• Developed monitoring and production support strategies, trained Production support team and monitoring team on several sophisticated troubleshooting techniques.
• Performed security monitoring of corporate networks.
• Tested systems and application security.
• Panned,implemented and managed Splunk for log management and analytics.
• Design, implement and maintain a Splunklog collection solution for the Performance Engineeringenvironments
• Ability to collaborate and listen with technical and non-technical consumers from IT by LizardSales">Administrators to executive level stakeholders
• Ability to quickly explore, examine and understand complex problem and how it relates to the customers’ business
• Design core scripts to automate Splunk maintenance and alerting tasks
• Experience in managing Splunk apps.
• Deal with Universal forwarder and forwarder management.
• Deployment and management of Splunk for logging aggregation.
• Ensure the continuous availability of all data network services and maintain site operations.
• Provide support to systems by monitoring both systems and network performance through the use of various network management tools and ticketing systems.
• Research and analysis of new tools and technologies to improve existing solutions.
• Running reports, tracking escalations and report server, network, and systems performance metrics
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Building Splunk dashboards with search forms, views, packaging and distribution.
• Experience Creating, testing and deploying Splunk operational search strings.
• Creation of Splunk reports and dashboards.
• Create user interfaces that will allow customers to manage their own Splunk instances.
• Setting up Splunk forwarding for new application tiers introduced into the environment identifying bad searches or dashboards and partnering with the creators to improve performance.
• Monitor the Splunk Infrastructure for capacity planning and optimization.
• Design, implement and maintain a Splunk log collection solution for the performance Engineering.
• Created documentation to help evaluate new technologies and testing methodologies
• Managed and supported multiple development environments and code deployment in these environments
• Provided Linux and SQL support and guidance to internal software developers

Confidential, New Jersey

Sr. Monitoring Engineer

Responsibilities:

• Implemented enhanced monitoring strategies to fill the current gaps and improve website availability.
• Developed executive dashboards and reports that help drive the scalability efforts for the holidays.
• Trained the Production Support Team on tools administration and issue resolution using monitoring tools.
• Responsible for creation and tuning of all application, state based, event based, and performance monitoring
• Responsible for creation and implementation of monitoring and compliance procedures
• Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Identify and implement opportunities for automation of production monitoring
• Proactively identify common root causes of issues and address to improve overall production stability
• Work with application vendors to schedule upgrades and enhancements
• Provide first hand leadership guidance and management oversight for critical incident resolutions and root cause analysis.
• Track, review and manage the production issues to closure.
• Manage and review the application redundancy and contingency plan to ensure uninterrupted service to the customers.
• Partner with the Application Management, Architects and the SME's in identifying necessary enhancements and solutions to meeting the processing capacity and stability needs of production.
• Implement integrated monitoring solutions and support monitoring tools administration.
• Develop training plans to enhance technical, analytical and business capability across the team.
• Work with business and technology partners to plan and test the disaster recovery plan
• High level of interaction with web teams assisting them with many improvements.
• Supported data source configurations and change management processes.
• Analyzed and monitored incident management and incident resolution problems.
• Author scripts to automate tasks that were conducted manually in the previous platform.

Confidential, Pittsburg, PA

Monitoring consultant

Responsibilities:

• Managed global teams across India, Europe, and the United States, ensuring high quality test plans, overseeing execution and implementation, and certifying performance and monitoring capabilities for new applications.
• Migrated HP BAC 8 to HP BSM 9, which involved setting up a new BSM 9 Platform, migrating the business process monitoring scripts, integrating SiteScope, HP Diagnostics and SAAS BAC Anywhere.
• Lead monitoring initiatives to close all gaps in application monitoring based on issue analysis.
• Designed and implemented a performance gateway process that tests all new code releases and identifies performance bottlenecks.
• Conducted performance tuning activities for all tiers of the application to meet the service level agreements.
• Lead multiple triage efforts for diagnosing performance issues related to JVM memory leaks and capacity issues.
• Trained and assisted offshore Performance engineers with testing and triaging.
• Conducted Load and Stress testing for new Rating Engine application used by Underwriters.
• Identified Business need for Load Testing and issues with application
• Created scripts for Business Scenarios
• Conducted Load Testing and collated the Test Results
• Provided recommendations based on the Test Results
• Recertified the scalability of the application after the configuration changes
• Responsible for upgrading BSM environment Apply new patches received from by LizardSales">HP
• Administered Performance Center Prod and Test environment deployment of patches version upgrade
• Provided recommendations to Architecture team forServer consolidation
• Provided the recommendations to DBA team to make the changes in Database like table reorg add enough spaces to database
• Identifying Scenarios, Recording & Enhancing Load Runner Scripts and execution of Test Scenarios.
• Expertise in gathering various Performance metrics using Load Runner Monitors,HPSite Scope and various O/S resources counters.
• Help application team to analyze performance bottle necks in their applications using different kinds of BAC reports and Diagnostics
• Working as a Performance test consultant helping client in strategizing Performance testing and doing capacity planning for Global Trade Repository (GTR)
• Analyze the production environment for volumes and by LizardSales">CONFIGURATION to simulate the same in QA
• Understand the Application functionality, architecture details and component metrics along with workload characterization.
• Creating the work load analysis for Performance testing based on the production volumes
• Performs in-depth analysis to isolate points of failure in the application
• Used Dynatrace to monitor server metrics and Performed in-depth analysis to isolate points of failure in the application.

Confidential, Atlanta,GA

Performance Engineer

Responsibilities:

• Executed performance tests that identified critical system defects and resulted in a significant response time improvement.
• Executed functional tests that identified performance issues at the client browser level and worked with developers to improve the end user experience.
• Implemented a sophisticated system of monitoring using HP tools that reduced outage detection/resolution time to below one minute using a combination of synthetic, infrastructure, and real user monitoring.
• Developed automated reports in RUM and BSM that provided performance and availability data to senior management.
• Implemented dynaTrace for application monitoring and root cause analysis.
• Created training documents on HP BSM 9.0 for support resources to quickly understand and respond to system outages.
• Design Monitoring tools deployment topology and plan implementation with lowest possible outage by LizardSales">WINDOW
• Participate in defining framework for enterprise application performance management (APM) and implemented the same for identified critical applications as POC
• Defined Standard Operating Procedures for tools deployment and on boarding applications for performance monitoring
• Standardizing on the full toolset offered by by LizardSales">HP, operated by GO&I's Operations Center, charged as a Silver - Gold - Platinum offering per application
• Interacted with developers during testing for identifying memory leaks, fixing bugs and for optimizing server settings at web, app and database levels.
• Involved in defect tracking, reporting and coordination with various groups from initial finding of defects to final resolution
• Maintained test matrix and bug database and generated monthly reports
• Ensure that by LizardSales">APPLICATION /release is operationally ready in Production
• Verifying all the application components are connected without any issues(app/MQ/DB)
• Ensuring the required QA performance tuning recommendations are implemented in production
• Ensuring all the application configurations are in sync between QA and prod(using HP DDM) by LizardSales">VALIDATING the required monitoring & Alerting setup is implemented (app & infrastructure) Performance Engineering:
• Help application team to analyze performance bottle necks in their applications using different kinds of BAC reports and Diagnostics
• Provide solutions that leverage HP Business Service Management (BSM). Assisting customers in deploying Operations Intelligence, Application Performance Management, Operations Bridge, Systems Management, and Network Management solutions under the BSM umbrella.
• Extensive experience integrating event, topology, and metric sources between all of the HP Software products and numerous third-party sources.