SUMMARY

• Detail focused and results driven IT professional wif over ten years comprehensive system support.
• Three+ years of experience in IT Security focused role.
• Expertise in a desktop environment as a Team Lead.
• Handle major outages, communication and escalation.
• Installation, upgrade, repair hardware, software, peripherals, virus eradications, analysis and website development.
• Performed full software development life cycle (SDLC) and project management.
• Developed exceptional relationships wif co - workers, management, and end-users.
• Exhibits excellent communication and problem-solving skills.
• Performed OS imaging using Symantec Ghost and Altiris and driver updates and installation.
• TEMPHas supported various .NET and Java applications.
• Dedicated, organized, and self-directed team member wif a keen eye on the bottom line.
• Provided superior troubleshooting and technical support abilities wif Windows OS migrations, UNIX, (including Active Directory Domain migration) network connectivity, analysis, security, and SQL database applications.
• As a programmer analyst analyzed client data, determined data-integrity, and interpreted process functionality.
• Certified Penetration Testing Engineer (CPTE), Palo Alto Accredited Configuration Engineer (ACE), Comp Tia Security+ Certified

TECHNICAL SKILLS

• Active Directory
• Agile Methodologies
• Citrix
• Quest Identity Manager
• Amazon Web Services (AWS)
• RSA Technologies
• Tripwire
• Varonis
• Nexpose
• Palo Alto Firewall
• Windows
• Macintosh
• UNIX
• VMWare
• Check Point Firewall
• Dell miscellaneous PC hardware. Microsoft Office Suite
• Microsoft Project
• Microsoft Visio
• Microsoft Outlook
• Veritas backup
• Symantec Antivirus
• Lotus Notes
• Crystal Reports
• Remedy and Photoshop. Vax Basic
• Cobol
• HTML and SQL. BlackBerry Email
• TCP/IP
• VPN
• LAN/WAN
• DHCP
• DNS
• SMTP and POP3.

PROFESSIONAL EXPERIENCE

Confidential - Chicago, IL

Security Engineer

Responsibilities:

• Perform project work in an Agile environment. Work wif operations and development teams on remediation and mitigation of findings. Plan, design and implement security controls which safeguard environment. Monitor events for information systems, enterprise applications and data.
• Create, design, automate and improve documentation and workflow processes wifin the Dell Identity Manager application.
• Perform through testing of developed workflows, application enhancement and processes before implementing to production.
• Analyze data and processes to determine improvement or automation.
• Provide system stakeholders wif vulnerability notices, audit findings along wif remediation and best practices.
• Extensive noledge of the threat landscape and the ability to adapt practices to evolving circumstances.
• Analyze, troubleshoot, and investigate security-related, information systems anomalies based on security platform reporting, network traffic, log files, host-based and automated security alerts. Maintain role based access, network access control, log and firewall access control lists. Also maintain web and email proxy and filtering systems.
• Writing SQL Queries for troubleshooting, importing data, writing reports and displaying statistical data.
• Understand of endpoint security concepts and products.
• Broad understanding of TCP/IP, DNS, and other foundational topics.
• Review and report on security related events from Bank systems.
• Perform data analysis of quarterly resource attestations and consistency checks of applications.
• Responsible for the installation, maintenance and troubleshooting of security controls and ensuring adherence to bank policies. Responsible for provisioning/de-provisioning, analyzing, and maintaining system access, utilizing the Dell Identity Manager platform.
• Maintain firewalls, spam filters, anti-virus software and other security controls as needed. Track and complete security-related issues via ticket system.
• Collaborate wif different areas of IT in order to provide security solutions for the bank. Generate reports to track technical environment settings and events.
• Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units.
• Complete high-level documentation of security policies and procedures.
• Technologies using Citrix, Dell Identity Manager Suite, Amazon Web Services(AWS), Dell SecureWorks, Nexpose, Microsoft Active Directory, Palo Alto Firewall, Checkpoint Firewall, Power shell, Office 365, Silver Sky Cloud Email Services.

Confidential - Schaumburg, IL

Database Analyst

Responsibilities:

• Analyzing data to support various projects/programs/functions wifin the team.
• Ability to document the process discussions in the preset template wif clear work instructions.
• Support of data integration processes and database objects, management of change requests, and assurance of data quality and security integrity.
• Use SQL to write queries, join tables, export data and create ad-hoc reports.
• Ensure projects are completed on time.

Confidential - Chicago, IL

Java / SQL Production Support Engineer

Responsibilities:

• Provide third level support of SaaS email marketing product. Investigate application issues and customer-driven production problems. Work wif development, support and engineering teams to define and refine processes and procedures. Use SQL to write queries, join tables to assist in troubleshooting. Use UNIX to analyze log files, add backend IP restrictions and make updates to settings files.

Confidential - Lincolnshire, IL

Application Support Lead

Responsibilities:

• Support approximately 1200 users, corporate and offshore users and developers using various applications and environments such as Java and Web Sphere web applications, SQL databases (writing queries, joining tables to assist in troubleshooting) and UNIX environments.
• Applies tools and technology to achieve problem resolution wifin virtual desktop environments (VMWare), network connectivity and firewall issues (using Check Point) dat may arise, from root cause to resolution.
• Supports change management coordination. Solid understanding of SDLC and development tools.
• Coordinate new or existing firewall rule requests as it relates to corporate policy.
• Coordinate and facilitate change management requests and attend weekly change management meetings.
• Accurately prioritize, categorize and log user issues, reset network passwords, manage crisis escalation, assist in projects as needed. Issue tracking via Remedy. Train new employees.
• Review documents for addition to the Share Point noledge base.

Confidential - Chicago, IL

Windows, Network, Epic Application Support

Responsibilities:

• Responsible for general system administration duties in a Windows Active Directory environment.
• Performed day-to-day hardware and software technical support for internal Confidential hospital employees. Applied tools and technology to fix the effect of the problem and identified and solved the underlying cause. Solid understanding of PC computing concepts and basic networking technologies and wireless technologies.
• Effectively supported users during the Epic go-live event. Ensured dat as users were migrated into the Epic system, the users were assigned the proper roles based on their Active Directory profile. Performed trouble-shooting of user profiles, access levels and read/write rights to certain patient records.

Confidential - Chicago, IL

Level II/III Windows, Network and BlackBerry Support

Responsibilities:

• Responsible for general system administration duties in a SMS and Windows Active Directory environment.
• Performed day-to-day hardware and software technical support for various clients to provide customer service and solutions to technical problems.
• Applied tools and technology to fix the effect of the problem and identify and solve the underlying cause. TEMPHas a solid understanding of PC computing concepts and basic networking technologies and wireless technologies.
• Efficiently supported blackberry enterprise service and mobile phone.
• Performed troubleshooting of VPN and RSA soft token connectivity issues. Reset SAP user IDs.
• Excellent problem-solving skills and ability to identify and implement creative solutions.