SUMMARY:

• Seeking a Network position that leverages my broad technical knowledge and experience, while also providing a path for continued technical growth.
• Highly efficient in Cisco router configuration, troubleshooting, and installations in support of network operations. Effectively communicates both orally and in writing to foster intra - company relationships as well as customer satisfaction
• I have obtained a thorough understanding of routing protocols to include: RIP, OSPF, BGP, and EIGRP. I have more than 10 years of full-time experience supporting Cisco based networks to include both LAN and WAN infrastructures.

TECHNICAL SKILLS:

• Working towards CCNA Wireless - Expect to test Apr 2015
• Completed Securing Networks with PIX and ASA (SNPA) V4.0 (GlobalKnowledge/Cisco)
• HP OPENVIEW Network Node Manager Course (NCS/DOD)
• Beginning SunOS System Administration (NCS/DOD)
• CISCO 7000-series, 4000M, and AGS+ Router LRU Installation Class (NCS/DOD)
• IGS/CGS series CISCO Router Installation Class (NCS/DOD)
• Network Technologies Workshop (NCS/DOD)
• Intro to Data Communications (DOD/NAVY)
• Intro to Satellite Communications (DOD/NAVY)

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Primary Route/Switch Engineer for Maxim Healthcare, supporting over 300 branch offices and Corporate Network WAN/LAN/WLAN
• Responsible for activating/deleting, maintaining DHCP scopes for all coporate devices.
• Configure Corporate LAN network devices to include Cisco 6500’s router/switches, Cisco 2800/3800 Series routers, Cisco 3500/3700 series switches. Learning Cisco UCS.
• Support Data Center functionality/design through the implementation, maintenance, and upgrades of Cisco ASR 1000’s, Nexxus 7k, Nexxus 5k/2k.
• Maintain and augment Data Center High Availability efforts through implementation of Hot Standby Routing Protocol (HSRP)
• Maintain network branch inventory to track network equipment at branch offices.
• Interface with network carriers (Verizon, ATT, CenturyLink) to resolve T1, T3, OC3 type issues.
• Support all Moves, Adds, Changes (MAC’s) at Branch locations through daily router/switch configurations using Putty and/or Hyperterm.
• Support MAC’s at Corporate HQ through building additional VLAN’s, Trunk ports, subnets.
• Upgrade IOS, Firmware to network devices ensuring latest safe harbor IOS is in place.
• Schedule maintenance windows to perform upgrades.
• Research and recommend Network upgrades to hardware to ensure equipment is not End of Sale/End of Life (EOS/EOL)
• Maintain proper traffic distribution through routing protocols (BGP, EIGRP, OSPF, MPLS).
• Ensure proper QOS configuration for Voice over Internet Protocol/Session Initiation Protocol (VoIP/SIP) communications.
• Monitor network for potential outages and device issues using Solarwinds Network Node Manager (NNM).
• Implement bulk MAC’s via Solarwinds Network Configuration Manager (NCM)
• Reorganized WLAN infrastructure to resolve an IP addressing issue. Re-IP’d the entire wireless network to provide additional IP addresses and greater security by separating Corporate, Guest, and BYOD devices into separate VLANs.
• Utilize Cisco Wireless Control System (WCS) to plan, deploy, monitor, troubleshoot, and report on the wireless network.
• Utilize Cisco Accounting Control System (ACS) for Radius and TACACS for network device access and control.
• Responsible for all Cisco Network Return of Merchandise Authorization (RMA’s) to include implementing a project to replace nearly 150 Cisco 2800 faulty fan modules.
• Interface with Remote Hands vendor to ensure circuit connectivity, router/switch replacement, and data port connections are completed according to specs at Branch locations.
• Implemented NetBrain Automated Diagram and Visual Troubleshooting tool.
• Product tested both AeroHive and Cisco-Meraki Controllerless wireless networks solutions.
• Assist Network Security Engineer with monitoring Cisco ASA firewall for potential internet website blockages.
• Assist Network Security Engineer with implementation/upgrade of IPSec VPN tunnels.
• Assist Network Security Engineer with resolving Juniper SSL VPN connectivity issues.
• Learning Cisco Call Manager Administration

Confidential

Network Technician

Responsibilities:

• Responsible for the overall installation, conversion, maintenance, and reliability of the new SSA network supported by Century Link
• Monitor, track, and document network trouble via the Change Asset and Problem Reporting System (CAPRS)
• Perform router configuration and healthchecks.
• Interface with network carriers (Verizon, ATT, CenturyLink) to resolve T1, T3, OC3 type issues.
• Utilize Procomm Plus for terminal emulation and file tranfers/upgrades to existing routers.
• Telnet, SSH to SSA network devices using Putty and Hyperterm
• Performed configuration comparison using Notepad++
• Work with on-site technicians to install new 2800 series routers at off-site locations
• Ensure DHCP pointers and scopes are in place for new/converted branches.
• Responsible for the overall installation, maintenance, and reliability of the hospital network consisting of over 2500 Cisco devices including routers, switches, access points, and IP phones.
• Monitor UMMS Enterprise Network via HP Openview NNM
• Install, configure, and troubleshoot various network routers and switches to include Cisco 6509E switches equipped with Supervisor 720 cards, 3550s, 3750s 1845s, 2524s, and 7200s
• Monitor CiscoWorks, Cisco NAM blade, NetMri, Cisco WCS, and Checkpoint firewalls to enhance Network troubleshooting efforts
• Utilize Lucent Vital QIP to deliver IP address assignments and DNS resolution
• Responsible for implementing and maintaining NTP server as well as syncing with USNO Master Clocks
• Interface with various vendors and Telco personnel to resolve circuit, DNS, and VPN problems
• Troubleshoot wireless access problems using Cisco WCS, Fluke Optiview Network Analyzer, Fluke EtherScope Network Assistant, and/or Fluke DTX CableAnalyzer
• Install and monitor Cisco Aironet Wireless Access Points (WAPs)
• Coordinate, establish and manage company/client site to Site IPSec VPN connections via Cisco ASA 5520
• Activate and test new data connections using Fluke NetTool and Intellitone 200 tone and probe
• Open, track, and resolve tickets using Magic trouble ticketing system.
• Conduct floor surveys to assess the need for user data jacks, proper ventilation/temperature for network equipment, and correct placement of wireless access points.
• Responsible for ensuring MACD’s (Moves, Adds, Changes, Deletes) are completed within assigned timeframes, and scheduling such changes utilizing the Maxim ITIL Change Management Process.
• Ensure data closets, computer rooms, and data centers are cabled and labeled correctly as well as kept clean.

Confidential

Tier II NOC Engineer

Responsibilities:

• Monitor WWTAS Enterprise and Customer networks via Portal, HP Openview, Solarwinds, and other tools to meet SLA standards
• Work with Engineering to resolve routing/switching issues
• Provide assistance to hands on technicians in support of configuration and hardware changes
• Interface with LEC’s and Local power companies to resolve any WWTAS and/or customer circuit/power issues
• Interface with customer help desk to ensure all problems are communicated in a timely fashion and are being tracked via the ticketing system.

Confidential

Network Engineer

Responsibilities:

• Monitor Dept. of Health and Human Services (HHS) Network via HP Openview NNM
• Investigate potential network security problems utilizing Checkpoint firewalls,
• Analyze network traffic using Ethereal network sniffer software, Securify SecureVantage
• Open, track, resolve network/customer incidents using Peregine Service Center
• Conduct network traffic flow analysis utilizing MRTG
• Track and isolate BGP, OSPF and other routing issues.
• Ensure vBNS circuit continuity and troubleshoot circuit problems with MCI
• Update network diagrams using Visio
• Maintain network user security through use of Secure ID
• Configure, upgrade, troubleshoot network routers and switches running either CAT or Native IOS
• Monitor APC battery backup systems

Confidential, Washington, DC

Network Support Engineer

Responsibilities:

• Answer and log over 100 customer calls per week.
• Mentor/Supervise team of 7 evening shift Network Support engineers, providing first level escalation support and guidance.
• Utilize NetCool to monitor customer connections. Identify, analyze, and resolveback-bone network problems.
• Create, change, and maintain DNS zone files. Modify DNS zone files based oncustomer requests.
• Configure customer BGP sessions. Troubleshoot and resolve BGP routing failures.
• Utilize Remedy to create, update, and track customer trouble reports.
• Provide Level 1-2 troubleshooting for ADSL, ISDN, Point to Point, Frame Relay,
• Troubleshoot/coordinate POP circuit issues with Local Exchange Carriers (MCI, Verizon, BellSouth, Qwest, Sprint, Pac Bell etc…)
• Troubleshoot and resolve customer reported Quality of Service (QOS) issues, such as latency and packet loss.
• Coordinate site visits with customers and field engineers. Diagnose and resolve remote site issues utilizing field engineers, LEC technicians, and end user support.