TECHNICAL SKILLS

• Access, Excel, Word, Visio SharePoint
• Microsoft Windows 7, 8, 10, XP, Vista, 2003/2008/2008R2, 2012/2012R2 Server
• Team Foundation Server
• Microsoft Business Solutions Axapta 3.0 ERP, Dynamics AX 4.0, 2009 & 2012, and NAV
• Talley Communications Andrews Connector Certification LMR400, LDF550, BNC RG59/U, RJ45, TIA/EIA 568A&B standard
• Microsoft SQL Server 2008, 2008r2, 2012, 2014, 2016 Database Administration
• Harris, Canopy, DXR, Rad, Northern Telecom, Alcatel and other microwave software and hardware
• Microsoft Active Directory, Exchange, DNS
• Internet Information Services (IIS) Manager
• VMWare, Microsoft Hyper - V Manager
• V-Technologies Starship
• St. Bernard Iprism Firewall/User Internet Filter
• DPS Telecom Alarming
• Lifecycle Services & D365
• TCP/IP LAN, WAN Networking
• VoIP Interactive Intelligence
• Warehouse Management, Process analysis
• Inventory Management, Statistical Analysis Michigan State Emergency Medical Technician-B
• Neopost Nortel BCM 400

PROFESSIONAL EXPERIENCE

Confidential

Systems Architect

Responsibilities:

• Work with Dynamics AX installations and troubleshooting within the company and with clients
• Troubleshoot our company & over 20 clients multiple AX environments
• Integrate third party software and plugins to AX
• Ensure that Servers have minimum downtime
• Administrate SQL, SharePoint, and AX servers
• Work with high level clientele on network, infrastructure, and systems issues
• Write professional documentation for clients
• Perform System Administration training for clients
• Construct business and infrastructure flow diagrams
• Create guides for processes
• Train employees and clients on software usage and process development
• VMware & HyperV host administration
• Microsoft Azure & D365 administration
• Perform installation of AX2012R3 hotfixes
• Troubleshoot performance issues within SQL
• Perform client support utilizing Autotask, Jira, & Axosoft ticketing systems

Confidential

Sr. Systems & Network Administrator

Responsibilities:

• Work with Dynamics AX installations and troubleshooting within the company and with clients
• Integrate other software and plugins to AX
• Ensure that Servers have minimum downtime
• Administrate SQL, SharePoint, and Team Foundation Server
• Perform Windows Server Patches
• Work with high level clientele on network, infrastructure, and environment issues
• Write professional documentation for clients
• Construct business and infrastructure flow diagrams
• Create guides for processes
• Train employees and clients on software usage and process development

Confidential

Field Engineer Operations Supervisor

Responsibilities:

• Supervised, and trained technicians to maintain, tune, DADE, and repair on Northern Telecom RD4, RD6, and RD11 3xDS3 & 2xDS3radios, Alcatel MDR4306, MDR5000 3xDS3 6Ghz radios, Constellation 6Ghz radios Consisting of High Power Amplifiers, Up-Converters, Local Oscillators, Traveling Wave Tubes HPA’s, Low Noise Down converters, Combiners, Power Supplies at over 30 sites across Arizona, Nevada, California, and New Mexico
• Trained technicians on equipment used for tuning & testing radios: HP 8559A & Anritsu Spectrum analyzers, HP 436A Power Meter, Marconi 2440 (20Ghz) microwave counter, Acterna T-Berd 2207 testpad 2000, HP Oscilliscope
• Design plans in Visio for DS1, DS3, OCn, and GigE circuits and implement/follow out installations
• Manage technicians to better troubleshoot/resolve DS1 thru OC48 & Ethernet/IP circuit issues on Fiber, Type2 providers, and Microwave Radio involving hardware, software, cabling, and power related outages
• Supervise Troubleshooting, upgrade, and Installation TDM to Ethernet devices such as Rad RICI-T3 1xDS3, 2xDS3, and RICI-8 DS1 and RICI-16 DS1 devices
• Oversee installation and provisioning of DPS Telecom NetGuardian 216 and Remote Alarm Block 176n for relays and open/close circuit alarms
• Develop, install & troubleshoot complete Microwave Radio Systems using Exalt, Dragonwave, and Harris Microstar/Truepoint radios.
• 24x7 availability to respond to outages at remote communication shelters
• Oversee Maintenance of all components within shelters including but not limited to DC battery plants, rectifiers, and generators
• Report resolution issues to NOC, verify customers issues being resolved and help troubleshoot as needed
• Operate company vehicle safely with 4wheel drive in rough terrain, minimal access roads, and mountain roads
• Operate and oversee operations of Snowcats for access when sites are snowed in during outages
• Pre-plan scenarios and equipment preparation as remote sites can be miles away from equipment needed
• Work in a fast-paced multitasking environment using technical manuals and getting support over the phone by vendors
• Replace, add, remove equipment up to 15ft dishes, ODU”s, Dish Heaters, etc on towers
• Manage technicians on repairing generators

Confidential

Systems Administrator

Responsibilities:

• Integrated UPS Shipping into our ERP system Microsoft Dynamics AX 4.0
• Implemented Group Policy restrictions for high security AD groups
• Server room cleanup and re-design for maximum efficiency, and disaster prevention/recovery control
• Created & administrated groups for firewall filtering through St. Bernard Iprism
• Consolidated circuits along with long distance and local calls saving the company over $500 per month up front and also negotiated a lower rate for long distance calls
• Add and disable users from Active Directory, Dynamics AX, and Interactive Intelligence phone system
• Support users with computer issues, system issues, phone issues, and application/program issues
• Analyze procedures/processes for best practices and re-design/implement as needed
• Set up and install printers, computers, servers, and any other hardware needed
• Work with all aspects of the business to incorporate functionality within Dynamics AX
• Create batch files to run on servers for maintenance & to automate manual processes
• Perform hardware and software upgrades and troubleshooting for servers and computers
• Control printer networking & troubleshooting
• Perform maintenance and troubleshooting on over 10 servers with a 2 building network setup including secondary Domain Controller, SQL & App servers in a production environment
• Analyze performance logs on servers to determine problems developing from hardware/software issues.
• Administrate changes to Active Directory, and Exchange for user name changes/add/removal, MX record updates, domain changes.
• Followed through with Group policy changes needed for multi tier grouping environments to enforce security policies and password policies.

Confidential

Operations Field Microwave Radio Engineer

Responsibilities:

• 24x7 availability to respond to outages at remote communication shelters
• Fix microwave radio issues involving hardware, cabling, power issues
• Maintain all components within shelters including but not limited to DC battery plants, rectifiers, and generators
• Report resolution issues to NOC, verify customers being resolved and help troubleshoot as needed
• Operate company vehicle safely in sometimes rough conditions on 4wd minimum access roads and mountain trails
• Pre-plan scenarios and equipment preparation as remote sites can be miles away from equipment needed
• Work in a fast-paced multitasking environment using technical manuals and getting support over the phone

Confidential

Network Operations Center Analyst

Responsibilities:

• Remotely updated software on 100+ Multiplexers relieving network security issues
• Researched software logs and alarms to troubleshoot networking issues and hardware fail points
• Installed and monitored High Definition hardware to transport Phoenix Suns games to local television station
• Fix hardware issues remotely on a wide area network to reduce outage times while technicians dispatch to sites
• Proactively monitor circuits to find errors before they become outages
• Perform quality customer service for PTP/PTMP customers using ds1’s ds3’s and OCx connections
• Managed Network Operations Center for 2 months while supervisor was on a leave of absence
• Monitor customer circuits and troubleshoot breaking points for outages to dispatch technicians
• Schedule maintenance window periods for equipment replacement or upgrades
• Answer calls from customers and vendors to turn up new circuits, work on down circuits, or relay information
• Test and turn up loops on circuits to find potential issues

Confidential

Information Technologies Lead

Responsibilities:

• Analysis, support, and recommendations for Axapta implementation and technical changes needed
• Managed Nortel Networks phone system
• Two complete Axapta implementations to incorporate Redcat Motors and Tank-Sports
• Generated reports for managers
• Set up workstations and run data and voice cabling
• Work with other management and employees to gather information useful to the implementation of Axapta