SUMMARY

• 8.7 years of experience in Siebel as a Siebel Administrator and worked on following versions - Siebel 7.5, Siebel 7.7, Siebel 7.8, and Siebel 8.x, Siebel 16
• Experience with Horizontal & Vertical application on Siebel Architecture & Infrastructure, Siebel Upgrade 7.7 - 8.0, Administration, EIM, Workflows
• Extensively worked on Installation of Siebel in Linux, Unix and windows platforms
• Worked on installing Siebel in Amazon Web Services cloud platform.
• Worked on teh installation and configuration of LDAP for Siebel Authentication
• Siebel Administration tasks related to Siebel modules, including Siebel Assignment Manager, Siebel Workflow Manager
• Configured RestAPI on Siebel16
• Worked on Siebel Repository Migration, SRF Compilations
• Applied Siebel patches on 7.5 and 7.8, 8.0 Siebel versions
• Run teh EIM import process to populate teh base tables
• Knowledge on (EDQ) Enterprise Data Quality Siebel Connector Integration
• Extensively worked on high volume projects and large-scale Siebel environments
• Extensively utilized third party tools, such as Toad, Winsql, SQL developer for everyday data manipulation
• Troubleshooting production issues related to Configuration, Infrastructure and User related defects on any version of Siebel application.
• Extensively worked on Siebel Upgrade projects
• Involved in Architecture level discussion with stake holders
• Effectively managed people and their skill-sets in all engagements in a global environment.
• Extensive experience in Siebel Remote Administration.
• Having extensive Support experience on enterprise applications for Siebel Call Center, Sales, Service, Public Sector, Siebel Automotive, eSales, eService, E-Support, eCommerce, Partner Portal, Partner Manager, eTraining, eMarketing.
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC),

TECHNICAL SKILLS

Siebel: Siebel Call Center, Sales, Service, eSales, eService, Public Sector, Marketing

App Versions: Siebel V8.X, Siebel15, Siebel 16

OS: Windows, UNIX

RDBMS: Oracle, MS Access, SQL Server, Db2

Others: VSS, Remedy, Infra

PROFESSIONAL EXPERIENCE

Confidential

Siebel Administrator

Environment: Siebel 8.1.1.10, IP 2016

Responsibilities:

• Code Deployment - Daily code migrations to Dev, Sandbox, and other non-Production environments
• Moving non-repository items including LOVs, workflows, system preferences, PDQs, user preferences, email templates, views, responsibilities, positions, etc.
• Performed (IRM) Siebel Incremental Repository Merge
• Migrated non-repository items through ADM import
• Sync code and non-repository items to all lower environments after each production release
• Monitoring Production Servers, analysis/debugging of environmental and application related issues and resolving upon priority without impacting teh services.
• Extensively involved in monthly production Siebel releases
• Involved with Nolio team to setup teh daily code migration automation
• Participate in system upgrades and patches by assisting in planning, testing and executing those upgrades
• Creating and setting up EC2 instance on AWS
• Setting up elastic IP on AWS
• Installing and configuring gateway server, Siebel server in AWS
• Extensively involved in upgrading Siebel from 8.1.1.10 to IP 2016
• SiebelSystems and Application Performance Tuning and Monitoring
• Worked on site minder SSO setup
• Handled performance issues: long running queries, screen loading issues and other application performance issues
• Maintain database performance, identify and resolve production defects and development errors.
• Handling code and data refreshes for various releases
• Compiling code in Development and Sandbox environments
• Resolve Siebel Service now requests and Quality Center Defects on priority basis
• Executed EIM jobs for data manipulations
• Support tasks like Database Extraction for Developers, Login creation, applying changes to teh tables in Tools, import and export of SIF objects, workflows across environments andMaintaining teh version control
• Involved in teh Application Administration tasks such as System Preferences, assigning views to responsibilities. Integration Administration tasks like EAI value maps, Symbolic URL and Personalization administration.
• Enabled TLS Acceleration for Web Server and Web Client Communications

Confidential

Siebel Administrator

Environment: Siebel 8.1.1.5

Responsibilities:

• Installation and Configuration of Siebel Servers 8.1 for Development, QA, Training, Staging and Production environments.
• Installation of Siebel Marketing Servers and components
• Supporting teh client side administrator with theSiebelEmail Marketing componentsESD, CTD and BHD
• Designed security authentication mechanism & configured ADSI on SSL for all environments.
• Using grantusr.sql, Install.ksh, Imprep.skh, ddlSync.ksh
• Designed & configured multiple object managers to support different interfaces
• Produced detailed architectural design document for different environments. Some of teh key features covered in teh document are High Availability solutions, Security Authentication.
• Installed and created Database and assigned sse role for SADMIN user
• Implemented Siebel ADM functionality migrate non-repository data
• Installation and configuration of Siebel 8.1.1 (Gateway, Enterprise, Web, Siebel Management Agent and server
• Extensive experience on Local DB Extracts
• EIM, Data loads for various interfaces
• Extensive experience on writing batch files to update OM parameters
• Configured Siebel Management Agent & Siebel Management server component to support Diagnostic & Siebel ADM tools
• Configuration SMTP server with Siebel for email daemon
• Installed Siebel Document server in Intel Boxes
• Actively worked on Support, troubleshoot and resolve technical issues
• Improved Response Time of teh application
• Troubleshoot various production issues and implemented appropriate fixes

Confidential

Siebel Administrator

Environment: Siebel 8.1.1.5

Responsibilities:

• Configuration and Installation of Siebel Gateway, Siebel Servers, Web Servers and File System Manager for Production and Disaster recover environment as per business requirement.
• Responsible for designing technical specification with business in understanding administrative data and user profiles.
• Migrate repository and additional configuration objects between environments on a regularly scheduled basis to support development, test, and production.
• Monitor and execute Siebel server functions including server and component configuration, workflow management and software patch installation.
• Troubleshoot day-to-day problems for all supported environments related to Siebel servers, Application Object Manager and functional issues etc.
• Responsible for providing accurate time estimates to complete environment builds.
• Provide daily operational support including production bug fixes to ensure systems are functioning properly and take corrective measures if necessary
• Created Database schema and allocated space for Siebel database.
• Performed Database schema migration from one environment to another environment.
• Performed RUN stats on weekly basis for selective Tables.
• Purging DB logs files.
• Supported Admin activities during teh weekends to customer vendors for apply Operating system patches (APRs, Windows critical patches)
• Configured and Sync teh Actuate Server with Siebel Application.
• Imported inbound and outbound web services.
• Troubleshooting critical production defects related to Siebel workflow, Assignment Manager and Correspondence.
• Security Architecture Detail Design Document outlines authentication mechanism across different environments. Documented test scripts to cover DB and ADSI authentication under different scenarios.
• Expertise in installing teh Siebel Applications and building up teh Siebel Servers from Scratch.
• Expertise in Siebel Remote and Server Administration.
• Extensively worked on Siebel Server Components such as Assignment Manager Component, etc.
• Customized various Entity Screens as per business requirement.
• Initialization of local database and setting up of a mobile client node.
• Designed Applets, Views and Screens. Enabled teh applets to display on web in different modes.
• Implementation of Static and Dynamic Drill downs and toggle applets as per business specifications.
• Creating new Users, Positions and adding newly created views to teh responsibilities in Production.

Confidential

Siebel Administrator

Environment: Siebel 8.1.1.5

Responsibilities:

• Designed technical infrastructure and installation setup of Siebel Servers, Web Servers, Report Servers for Development, Test and Production environment.
• Defined and deployed Siebel Remote Architecture to existing user base across teh board.
• Troubleshooting and problem solving of Siebel Server components, Native Load Balancer, Siebel Object Manager, Siebel Remote, Siebel Workflow, Siebel EIM and Actuate Report server.
• Install, upgrade and configure database solutions through OBIEE/Siebel tools
• Technical Knowledge of debugging and identifying cause of problem for issues within Siebel Technical domain.
• Technical support for different kinds of issues faced by user community within Siebel application for functional/technical issues.
• Worked on workflow processes for email automation.
• Configured Outbound Communication manager server component to send an email to multiple users using Function Key F9.
• Set up of Organization, Divisions, Positions, Employees, Products, LOVs.
• Setting up teh order management, Customer accounts, contacts, products, pricing and catalogs.
• Involved in Performance tuning of All Contacts views.
• Installed Siebel Server and Siebel Client on Staging Servers for QA purpose.
• Designed and developed web services to retrieve and update teh data in legacy applications, modified Integration objects and developed custom business services to invoke teh web services and implemented security for invoking web services

Confidential

Siebel Administrator

Environment: Siebel 8.0.2

Responsibilities:

• Designed technical infrastructure and installation setup of Siebel Servers, Web Servers, and Report Servers for Development, Test and Production environment.
• Used Informatica Client tools like Designer, Workflow Manager, Workflow Monitor, Repository Manager etc.
• Defined and deployed Siebel Remote Architecture to existing user base across teh board.
• Troubleshooting and problem solving of Siebel Server components, Native Load Balancer, Siebel Object Manager, Siebel Remote, Siebel Workflow, Siebel EIM and Actuate Report server.
• Technical Knowledge of debugging and identifying cause of problem for issues within Siebel Technical domain.
• Technical support for different kinds of issues faced by user community within Siebel application for functional/technical issues.
• Worked on workflow processes for email automation.
• Configured Outbound Communication manager server component to send an email to multiple users using Function Key F9.