SUMMARY:

• Over twenty - two years of experience in MS and Cisco infrastructure technologies.
• This helps my team, and effectively speeds up the troubleshooting and implementation process.
• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, tools and testing methodologies.
• For eighteen years I have been focusing on Cisco network and phones.
• I also have years of experience in all of infrastructure and keep myself up to date with server, data storage, visualization, and other technologies.
• This allows me to assist other teams when networking is involved with troubleshooting and design.

TECHNOLOGY SUMMARY:

Systems: MS Windows 3.1 - 7 MS Server NT 3.5 - 2008r2, Novell NetWare, VMware, Linux

H/W Consolidation: VMware, ESXi, MS Virtual Server 2005, MS Server Hyper V

Software: MS Project, MS Visio, MS Office, MS Exchange 5.5 - 2010, SolarWinds, Symantec, Cisco Call Manager, Cisco NAC, Cisco Wireless Control System, Cisco TACACS+, Avaya Phone System Admin/ ASA, Avaya Call Management System, Most Cisco equipment old 26xx to 39xx, 4000 Most Cisco switches 19xx to 37xx, 45xx, 69xx, Cisco Nexus. BGP, EIGRP, OSPF, MPLS, NAT/PAT, DMVPN, PTPVPN, SSLVPN, SNMP Monitoring. Cisco and Aruba Wireless LAN controllers. Connectivity like T1/E1, DSL/Cable, and Cell., Cisco CME/CUE and Cisco CUCM and CUC 7/8/9/10-x. Some Nortel/Avaya system experience. PoT’s, PRI, and SIP

PROFESSIONAL EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Support and Deployment of Cisco network, Cisco phones, and Aruba wireless to 550+ WAN sites using DMVPN and/or MPLS.
• Help other engineers with learning and support.
• So Network architects are able to work with higher level support and design, as well as assist architects with design and deployment.
• Support 550+ U.S and international sites with DMVPN and/or MPLS using hardware ranging from. 2500 routers to 4000 series routers and 2950/3550 to 3850 switches using BGP/EIGRP.
• Support WAN equipment in 2 different data centers for the Office sites. Using ASR1001/2 for MPLS and DMVPN as well as 4500x switches and Aruba 3600/3400 WLC s.
• Assisted the voice team with administration of Cisco Call Manager and Cisco Unity 10.5.
• My focus here was for LAN/WAN and assisted with voice when help was needed or routing issues over DMVPN/MPLS.
• Upgrade of the Aruba WLC s and redesigned from old configuration as the team took over support of the Aruba Wireless system from third party vender. Troubleshoot and support the Aruba wireless at the WAN sites for office/guest connections and working with Aruba TAC.

Confidential

Sr. Phone Engineer

Responsibilities:

• Deployment of Cisco phone to replace Siemens phone system.
• Tasked with putting out 1500~ cisco phone and provide knowledge of best practice and experience to help with rolling out the new phone system.
• Working with CUCM CCUM 7942/45 and 7821 phones.
• Helped network team with the 45xx/65xx and Nexus switches to correctly setup the voice and PoE for phones and other phone equipment.
• Helped with troubleshooting network problems from bad patch cables to QoS, bandwidth, voice vlan misconfigurations.

Confidential

Sr. Network Engineer

Responsibilities:

• Worked with the telecom & mobility team to inventory network equipment, network diagrams, assisting with new data center build out.
• Site design implementation/decom of data WAN/LAN/Wireless.
• Worked mostly with IOS based equipment on a MPLS/DMVPN Wan using BGP/EIGRP.
• Work with 8xx to 39xx routers and most 29xx to 37xx switches. 44XX/55XX Wireless Lan Controllers. ASA55XX Firewall. Some work with Nexus 5k/9k.
• Configuration to make sure equipment is setup for SNMP/Tacacs and verify/add to monitoring systems.

Technologies Used: Network/Phone Install of Cisco 2800/2900 series routers with and without CME/CUE. Site-to-site connectivity with VPN. Management of WAN connectivity including single point and multipoint connections - MPLS, DSL, Cable, Ethernet handoff, T1/E1, PoTs lines, and SIP venders. Routing with BPG and EIGRP. NAT and PAT configuration. ACL implementation for WAN and LAN security. VLAN management for network management, Servers, Voice, Data, Printers.

Confidential

Cisco LAN/WAN, Phone Engineer

Responsibilities:

• Lead over Cisco voice for all sites worldwide and assisted with Cisco phone and network troubleshooting and implementation.
• This included MPLS, DMVPN, multiple WAN links at sites, with ACL list, and QOS.
• I was also overseeing the inventory to be pre-configured and sent out to sites to be updated or replacement equipment.
• I manage CME/CUE, CUCM/CUC, and Config backup of network equipment.
• Clean up, upgrades and common configuration of all CME/CUE.
• New deployment of CUCM/CUC 8.5 to start replacing CME/CUE in Western hemisphere.
• Office consolidation and move Assisting with the move and consolidation of the 3 Woodlands offices (450+/- users) into one new building here in The Woodlands. Pre migration of CME/CUE to CUCM/CUC. Install and setup of infrastructure of new office with Cisco 6500’s, 4500’s, 1142 AP’s, 3945E’s, and VG224’s.

Confidential

Cisco LAN/WAN, Phone Engineer

Responsibilities:

• Assisted with clean ups and upgrades to core network and phone systems.
• Dealing with re-scoping sites for IP’s and phone numbers for integration of worldwide communication of voice and data.
• This included things like information gathering of equipment for IOS updates for voice/data routers.
• Confidential Assisted with IOS updates to voice routers for multiple sites with CCM and CME/CUE and integration of AD
• BJ Services Assisted with reintegrating the voice systems back into Confidential with the new system slandered we help create and integrated at Confidential .
• Oceaneering Entertainment Systems Assisted with IOS updates of equipment integration of new IP scopes.
• Also provided onsite help with site systems to make sure everything came back online.

Confidential

Sr. Systems Administrator

Responsibilities:

• Managed and maintained Network and Phone equipment for all offices and rigs (1000+ Sites and Rigs). Working with Cisco catalyst 65XX, 45XX core, 29XX, 3XXX series switches, 18XX, 891W, 28XX, 29XX, 72XX series routers, and Cisco Unified\Unity Communications Manager 7.1\Express 7.X.
• Implementation of full on-net calling worldwide, DMVPN, MPLS, BGP, OSPF, and RIP routing. Cisco NAC 4.8 (Clean Access), Cisco Wireless Control System 6.0 with 4400 Cisco Wireless LAN Controllers for all offices and rigs with mostly Cisco Aironet 1130 Series AP’s.
• Reconfigure of all remote sites with CME/CUE for standard policy to allow for worldwide on-net calling of all Confidential managed phones.
• Update all routers and phones systems to latest tested stable IOS/Software (12.4(24)T4) for all sites for stability and security.
• In testing process of implementing MS AD into Cisco Call Manager, Setting up all phones to be able to use corporate call directory.
• Monitor firewall/ tacacs+ logs for security and virus/malware infections with the use of NAC to remove infected PC’s to minimize infections.
• Started migration from PRI to SIP calling to bring down calling cost with centralized calling.
• 50+ site migration of new sits to Confidential standard setup will little to no slowdown of site dally business.
• Headed up the CiscoWorks project and setup and finished configuration of site network configuration baseline.
• With my ability and experience of most IT infrastructure I soon was saving time by setting up WAN, LAN, Servers, Server products and configurations, and Nortel Phone systems.
• Implementation of redundancy and monitoring of WAN, LAN, and Servers to bring sites and corporate offices from an 80% up time to 98+% up time.

Confidential

Phone Support

Responsibilities:

• Support the onsite technicians with installation and troubleshooting of developed and 3rd party products.
• Remote support and repair of Cisco network, phone, and wireless Technology.
• In a short time I became the prime technician to handle the Cisco network, phone, and wireless problems.
• One of the fastest team members to ever start on support and give full range of support on all products that Canrig has to offer.

Confidential

International Field Technician

Responsibilities:

• Installation of K-Box and ECM Products. Rig system installation and troubleshooting of Cisco network, phone, and wireless technology.
• Rig specific best setup and install with diagrams for technical support help.
• Became the only field technician to have access to the Cisco equipment for quick onsite troubleshooting and per Rig setup.
• Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all Installation (outperforming average of 95%).
• When hands on technicians were needed onsite with PC, server, or Cisco troubleshooting I was always the 1st sought technician.

Confidential

Sr. Consultant

Responsibilities:

• Assisted in the migration from Nortel to Cisco phone system
• Installation of Cisco 3750 switches for the migration of the phone system
• Assisted with bug fixes for Cisco clean access agent
• Made documentation on how to troubleshoot, install Cisco clean access agent. Network and local install as well and assisted with MS SMS role out so not to bog down network.
• After a network analyst I found some backbone routers and switches and many other core switches where set to half duplex and it was causing a major bottleneck and close to 10% of the call volume to phone support under high database utilization.
• I identified major bottleneck in imaging lab for new PC’s that resulted in a 50% increases in imaging time.
• Lead in the migration of equipment setup installation of back equipment to a level 3 remote data center facility.
• Managed and documented installation of Cisco Call Manager 6.
• Assisted in Migration of Cisco Call Manager 5 to 6
• Revamp of LAN for Cisco LAN, wireless, and phones for better performance.
• Setup infrastructure LAB for training with MS and Cisco products. Also made recourses available for devilment and testing for other practices.