SUMMARY

• 5+ Years of hands - on experience in design, implementation and maintenance of Cisco devices like Cisco IP Telephony, Routing and Switching.
• Extensive knowledge of Cisco Unified Communications Manager (CUCM), Call Manager Express (CME), Cisco Unity Connection (CUC), Unified Contact Center Express (UCCX), Cisco Unified Presence and OVA Templates.
• Familiar with SRST, Voice Gateways, QoS, Extension Mobility, Codecs (G711, G729).
• Good knowledge of Cisco Routers 3845, 3945, 2821, 2951, 2811 and Cisco Switches 2800, 3560, 3750 and 4500.
• Extensive knowledge on Translation rules, Dial Peers, DSP Farm, Route Patterns, Partition, Calling Search Space, Line group, Line Group, Hunt List, Hunt Pilot.
• Familiar with T1 Lines, FXO Ports and POTS Configuration.
• Knowledge of voice protocols like H.323, MGCP, SIP and SCCP.
• Good knowledge of Network Troubleshooting and analysis of Network Topology.
• Having Experience in virtualization (VMware) technologies such as ESXi and Vsphere client.
• Worked on Cisco IP Phones (796x, 794x, 69xx, 797x, 792 x) and Jabber.
• Knowledge of Routing Protocols (RIPv2, EIGRP and OSPF), Encapsulation, IP Addressing, Subnetting, Loopback Addresses, Route Summarization, DHCP, DNS, ACL, NAT/PAT, TELNET and Network Time Protocol (NTP).
• Good knowledge of Switching technologies like VLAN’S, STP and Trunking.
• Extensive knowledge of Cisco software’s like Cisco Agent Desktop, Cisco Supervisor Desktop, WebEx and Packet Tracer

TECHNICAL SKILLS

Cisco UC Software: CUCM (7.x, 8.x, 9.x, 10.x), CUC (7.x,8.x, 9.x, 10.x), CME, Unified Contact Center Express (UCCX), Unity Express, Cisco Unified Presence.

Voice protocols: H.323, SIP, MGCP, SCCP

VOIP Platform & Codecs: UC500 series, Cisco IP phones, FXS/FXO,CME and CUE G.711 and G.729 Codec’s

Network Hardware: Routers 3845, 3945, 2821, 2951, 2811 Catalyst Switches 2800, 3560, 3750 and 4500

Networking: TCP/IP, UDP, RIP, RIPv2, EIGRP, OSPF, VTP, STP, VLAN, DNS, DHCP, FTP, HTTP/S, ACL, NAT/PAT, Trunking, NTP.

Cisco Engineering Software: Putty, Tera Term, Cisco Packet Tracer and GNS3, Cisco Agent Desktop and Cisco Supervisor Desktop.

Server Management: Active Directory, VMWare, TFTP, Windows 2012 Server.

Operating Systems & Other Software: Windows 10, 8.1, 8, XP, 2000, 2003, 98/95 Microsoft Office, Microsoft Project, SAP, MINI-TAB and Auto-CAD

PROFESSIONAL EXPERIENCE

Confidential, San Francisco, California

Cisco VOIP Engineer

Responsibilities:

• Implemented a network topology connecting Headquarters and the branch-offices.
• Configured, Managed and provided day to day Engineering support for CUCM ( 10.5.2, 9.1.2 ), UCCX ( 9.0.2 ), CUC (10.5.2, 9.1.2 ), Cisco Unified Presence and CME.
• Worked on SRST (Survivable Remote Site Telephony), Routing Protocols, QoS, Voice Gateways, DHCP Pool and NTP Server.
• Configured Call Partitions, Calling Search Space, Line groups, Hunt List and Hunt Pilot on CUCM.
• Configured DSP Farm Services, Dial Peers on Cisco Gateways and VLAN’S Configuration on Cisco Switches.
• Installed and configured VOIP Devices such as Cisco IP Phones 794x, 796x and 797x and Jabber.
• Worked on Cisco Extension Mobility.
• Worked on up gradation plan for IP Phones, CUCM 10.X and Voice Gateways.
• Created stacking for 3560 and 3750 switches to accommodate more end users.
• Worked on day to day network troubleshooting.
• Experience with Level 3 issues which are opened with Cisco for further troubleshooting and resolved issues in a timely manner.
• Administering media resources across the company for the maximum usage by forming different device pools.
• Provided Technical Support for End Users.
• Collaborating with team members while solving network issues.
• Worked on Cisco WebEx application to create online meetings, video conferencing and web conferencing.

Environment: CUCM, CUC, UCCX, CME, Cisco Unified Presence, IP Telephony and Cisco Extension Mobility.

Confidential, San Leandro, California

Cisco VOIP Engineer

Responsibilities:

• Implemented IP telephony setup for 1500 Subscriber multisite campus with centralized call processing using CUCM 9.1, UCCX 9.0 and CUC 9.1.2 and Cisco Unified Presence.
• Support for company-wide environment with distributed call processing.
• Installed, Configured and troubleshoot Cisco CUCM 9.1 and UC 8.5.
• Troubleshoot the issues caused by codec mismatch between multiple vendors in a large network consists of multiple LANs and WANs environment.
• Configured and installed IP Phones like 7940, 7942, 7960, 7961 and 7900 series and Jabber.
• Supervised the plans for project implementation.
• Configured a Company-wide dial plan in Cisco Call Manager and Cisco Gateways.
• Configured H323.

Environment: CUCM, CUC, UCCX, CME, CUE, H.323, T1 Circuit, Cisco Routers and Switches.

Confidential

Jr.Telecommunication Engineer

Responsibilities:

• Executed several implementations of Cisco CME and unity express.
• Supervised and troubleshoot call routing, number translation, pickup groups, and call handler issues.
• Configured Dial-Plans, Route Patterns, Route Groups, Route Lists, Calling Search Space, Partitions.
• Configured Voice Mailboxes, Call Handlers, create and reset passwords.
• Implemented Call Routing, Call Management and Computer Telephony Integration (CTI).
• Configured H.323 protocol and TI Circuit.
• Configured Voice Gateways, Cisco Routers and Switches.

Environment: CUCM 8.5, UCCX 8.5, CUC 8.5, CME, H323 and T1.

Confidential

Voice Support Engineer

Responsibilities:

• Installed, configured and managed Cisco Unity Express and CME.
• Configured Dial peers, POTS, Translation rules.
• Configured H.323 protocol.
• Implemented cost effective Voice solutions for clients comprising full and fractional ISDN-T1 circuit.
• Troubleshoot voice quality issues between different branches.
• Supervising and troubleshooting call routing, pickup groups and call handler issues.
• Worked on Cisco IP Phones (796x, 794x, 797x)

Environment: CME, CUE, Voice Gateway, H.323 Protocol and T1 Circuit.

Confidential

Network Support Engineer

Responsibilities:

• Installing news Cisco routers and switches in data centre by replacing the old Cisco routers and switches.
• Responsible for layer 2 security which was implemented using a dedicated VLAN ID for all trunk ports, setting user ports to non-TRUNKING, deployed port security when possible for user ports.
• Up gradation from 2500 series to 2600 series Routers.
• Installation, Configuration & maintenance of Cisco2600 series routers with OSPF protocol.
• Implementation of various protocols on 2800 series router for optimized performance of network.
• Configuration of network services like NAT, ACL, DHCP and DNS.
• VLAN Configurations, ACL configuration, and support.
• Administering the whole network and troubleshooting the network issues.

Environment: Routers and Switches, IP Subnetting, Access List, OSPF, WAN, VLANs, NAT, ACL, DHCP and DNS.