SUMMARY

• 8+ years of demonstrated Infrastructure IT experience in designing, building and supporting large IT enterprise environments including data center, server and network.
• Broad experience with Cisco Unified Communications implementation and solution architecture.
• Broad understanding of infrastructure hardware and software systems including network, compute, and storage for traditional data center hosted applications as well as virtual and private cloud solutions.
• Strong understanding of Network Technologies including Switching, Routing, Firewalls, and Load Balancers.
• Understanding of Storage Technologies including SAN, Tiered storage architectures

TECHNICAL SKILLS

Network/Firewalls: Cisco ASA, Checkpoint, Load Balancers (F5)

Cisco Voice Gateways: CUBE, PRI, FXO, FXS, SRST, UCCX (Troubleshooting break/fix tickets)

Cisco Voice Platforms: Cisco Call Manager/Unified Communications Manager 6, 7 and 9, Cisco Unity Connection (VM)/ - exposure to Unity Express solutions

Network Hardware: Routers (Cisco 3560, 3745, 3845), Cisco Switches (2945, 6500)

Network Mgmt: Cisco Works

Network Platforms: Cisco IOS 11.x, 12.x

Infrastructure services: DHCP, DNS, SMTP, FTP, TFTP,SIP

LAN Technologies: Ethernet, Fast Ethernet, Gigabit Ethernet, & 10 Gigabit EthernetWAN Technologies DS1, DS3, OC3, T1 /T3 & SONET

Computer Platforms: VMware, x86, Oracle Super Cluster, Microsoft Server 2008/2012

Operating Systems: Windows, Linux

Hardware: HP-C7000, HP blades

Storage: SAN

Databases: Oracle, MS SQL

PROFESSIONAL EXPERIENCE

Confidential, Tempe, AZ

Cisco Network Engineer

Responsibilities:

• Provided technical support to infrastructure project managers on Unified Communications refresh and other infrastructure related projects.
• Developed Visio design proposal documents adhering to architectural standards and enterprise objectives to meet established milestone deadlines
• Consulted with various engineering teams to gain knowledge of the technical standards in each area and provided technical direction to the project teams as needed
• Worked closely with project managers to lead the project team and oversee technical aspects of the UC refresh project
• Designed Visio documentation with other network engineering teams and documented infrastructure solutions as required by the business needs
• Scheduled and lead technical meetings as needed
• Performed technical reviews comparing enterprise standard platform components
• Investigated problems and consulted with engineering teams for solutions
• Coordinated activities with internal/external technology owners and service providers and provided regular status reports to others involved in the project.

Confidential

Cisco Voice Network Engineer

Responsibilities:

• Provided Level 3 break/fix support for Confidential Cisco Unified Communications platforms and servers. This required an in-depth understanding of the voice system functionality which developed my strong voice quality troubleshooting skills.
• Managed a ticket queue, working on multiple issues at once, while providing regular updates to customers and co-workers.
• Daily troubleshooting and work with Cisco Communications Manager v7.1 to v10.5, Unity Connection v8.6 to v9.x, Emergency Responder, and WebEx.
• Voice gateway troubleshooting including: H323, SIP and MGCP. Physical layer troubleshooting, including T1/PRI, and Ethernet.
• Responsible for project management which an included an emphasis in cost effectiveness, design, installation, and support for network improvements.
• Responsible for staging, configuration, implementation, and support for SIP and VoIP installations as necessary.
• Responsible for all I.T. related vendor management
• Responsible for engaging Cisco sales and technical contacts as required for knowledge and business development for Unified Communications in addition to troubleshooting root causes of network performance issues.
• Continuously assessing business unit performance and goals to enable changes to the business unit to realign as needed for optimal performance.
• Experience with network monitoring and management tools
• Strong troubleshooting/problem solving skills
• A strong focus on attention to detail and excellence of delivery
• Ability to follow documented procedures, ensuring compliance with customer requirements and change control procedures
• Responsible for any MAC orders for new and existing branch setup. New setups include configuring switches and deploying for installation.

Confidential

IT Business Analyst

Responsibilities:

• Provided support to Popular Community Bank personnel to process their technology product needs.
• Worked with vendors to place orders on established I.T. products, review pricing and billing issues.
• Periodic review of contracted telecom rates for network installations and disconnect orders placed.
• Updated technology management reports for run rates and budgeting to report any anomalies.
• Coordinated with Network team to open any new move, add, change or repair orders for various services and tracked the progress of each order.
• Created Accounts Payable procedures and establish the “standard” for the documentation of telecomm and equipment vendor expenses so that billing or order questions can be answered effectively by any other team member in my absence.
• Worked Level 3 tickets and provided support for any issues related to PRI, FXO Ports, and Voice branch configurations. This proved an ability to work within a multiple service delivery environment.
• Instrumental for all branch installation and site support solutions.
• Involved in people and project management, planning, problem solving, innovation, and analysis.
• Knowledge of IT auditing standards and company policies and procedures, in addition to extensive knowledge of regulatory provisions and industry practices.

Confidential

Senior IT Repair Service Technician

Responsibilities:

• Responsible for monitoring Small Business Home Business, CLEC, General Repair, Circuits, E911, and High-End User queues.
• Provided status reports to customers regarding their repair orders to ensure problems were resolved in a timely manner.
• Created repair orders in various Sprint systems such as RRS, NIBS, and Access Care and routing them to the appropriate groups to be worked.
• Position required a high volume of contact with Sprint customers, including 911 centers, Competitive Local Exchange Carriers, Central Offices, and field technicians.
• Point of contact for dedicated customers seeking technical assistance with trouble ticket status of data circuits such as ISDN, DSL, Frame Relay, T1, and T3 troubles.
• This position provided initial trouble isolation and proactive trouble resolution.
• Assisted in the assessment of both the nature and severity of customer troubles and initiated calls to various internal support organizations as needed.