SUMMARY:

• Sr Data and Voice Network Support Specialist with over 15+ years of experience in teh IT / Telecom industry, encompassing extensive experience in administration, support, monitoring, installation and troubleshooting of WAN/ LAN Voice and Data Networks as well as telecommunication devices. I has experience in Cisco and Avaya Networks, VOIP,
• Unified Call Management, Voice Mall as well as Nortel / Avaya telecom switches, PBX and Network Nodes (T1/T3 - DS0 / OC192). My experience also extends to Network and
• Desktop support, installing, integrating, configuring, monitoring, testing and debugging software and hardware in enterprise and client server environments. I is well versed in
• Microsoft OS’s (Desktop and Server), most user programs, as well as Redhat and Unix CLI. I is highly skilled in reading and drawing prints, plans and technical manuals. I has a strong understanding of of Network and Voice protocols (FTP, Eigrip, RIP,MPLS, SNMP, Packet switching, ISDN Frame relay, FDDI, VOIP etc.). Ihave demonstrated high quality, results-driven, prompt, and professional customer support, technical advice and directions.

PROFESSIONAL EXPERIENCE:

Sr Network Analyst

Confidential

Responsibilities:

• Monitor, deploy and maintenance of Exxon/ Mobil day to day voice services, including CUCM, Communicator, Avaya IP office, Skype, as well as Unity, Modular massager and express.
• Maintained Avaya, Nortel and Lucent PBX and legacy systems.
• Process trouble and MACD tickets and build user profiles and provide 2nd tier support.
• Configuration of network switches, routers and server in teh voice network.

Sr Telecom Network Technician

Confidential

Responsibilities:

• Monitor, deploy and maintenance of Internet America’s wireless cellular internet network using WiMAX radios, Microtek routers and switches and Avaya IP phones.
• Create trouble tickets, coordinate repair with field personal and outside vendors and perform escalations when needed.
• Configure and maintain network equipment (Servers, Routes, Switches etc) as well as service of all WAN/LAN and telecom equipment locally.

Sr Telecom Network Technician

Confidential

Responsibilities:

• Monitor, troubleshoot, and analyzes teh Smart Grid and Intelligent Grid (IG) networks.
• Troubleshoot devices such as, Cell Relays, Remote Radios, and Wimax Access Point Radios.
• Utilize all tools such as, OpenWay Control, PulseNet, Tivoli, and other tools to troubleshoot and diagnose teh performance of teh network as well as outages.
• Administrator for PulseNet, and ensure data integrity by adding or deleting devices.
• Create SAP Notifications for each issue worked and closeout notifications in a timely matter.
• Assign SAP Notifications to appropriate teams such as, Radio Dispatch and Electrical Dispatch.
• Administer LAN/WAN backbone for network as well as Cisco and Avaya VOIP phones for local users.

Sr VOIP Data Communications Analyst

Confidential

Responsibilities:

• Deployment of teh conversion from Avaya Communicator to CUCM for Chase Banks voice and voicemail network.
• Provide Tier II support for Chase Bank’s Cisco VOIP phone and voicemail upgrade worldwide (450.000 users).
• Build, maintain and repaired end-user profiles for all VOIP phone and PBX services both Cisco and Avaya as well as voicemail.
• Handle all daily trouble, service tickets and escalation’s for all phone services both analog and digital as well as fax and network printers.
• Acted as point of contact for all user, as well as all request for new products and services.
• Monitored network for failures and performance and create tickets as necessary to field vendors for repair.
• Installation, termination of Academy Sports Data, Voice and Sound networks in new stores, using Panduit jacks, Beldin cable, Cisco series 2600 routers, Mitel 12000 PBX systems.

Cisco Network Analyst

Confidential

Responsibilities:

• Management and support of WAN networks 250 + sites international and domestic.
• Cisco Router, Switch, Cisco and Avaya VOIP and VLAN Troubleshooting via Secure CRT (UNIX) terminals; network device monitoring & troubleshooting via HP Network Node Manager & Cisco Call Manager as well as Avaya communicator and voicemail networks.
• Troubleshooting of TCP/IP, network routing protocols, connectivity protocols and broadband technologies.
• Utilization of network and CRM problem management tools such as: (HP OpenView, CiscoWorks, PeopleSoft CRM, VSAT Diagnostic Tool, and Concord Network Health).
• Monitoring, support, and administration of enterprise network equipment-routers, HUBS, Switches (performing a variety of show commands to determine RFO’s, hardware failures, interface outages, scheduled maintenance, analysis of log files on Cisco routers to determine network latency.
• Assist network engineers in router and switch configurations, and new site installations.
• Delivering hourly status reports to customers via phone & email regarding network issues.
• Interfacing with domestic and international Telco’s to escalate and resolve network outages

Nasa Network Specialist

Confidential

Responsibilities:

• Responsible for teh configuration and maintenance of teh Software Design and Integration network Labs at teh NASA Sonny Carter Facility.
• Responsible for installation, commissioning and maintenance of facility network equipment using IBM/ Dell servers and Cisco equipment.
• Responsible for Moves and changes and configuration of teh facilities PC’s Nortel Meridian PBX phone system.

Senior Network Specialist

Confidential

Responsibilities:

• Installation, operation & maintenance of headend, transport and switching equipment for teh SWB Corp.
• Managed day-to-day operation of AT&T’s transportation service and oversaw complete testing and commissioning of its national DSL service and WAN network.
• Provided surveillance and support for many transportation communication sonet networks.
• Managed and tested teh complete startup of teh Williams national WAN network.
• Troubleshoot and supervision of moves and changes of voice, data and video solutions using Nortel equipment.
• Testing and configuration of Nortel’s optical network products for MCI’s metro and long haul Sonet rings.