SUMMARY

• Information technology professional with diversified experience in Network, VOIP and firewall support.
• Lead projects and trained team members, created procedures and provided daily status report.
• Well - developed interpersonal skills with ability to work with cross-functional teams to meet objectives.

TECHNICAL SKILLS

Software & Tools: Cisco Unified Real-Time Monitoring Tool (RTMT),Cisco Unified Call Manage 10 (CUCM), Cisco Unified Contact Center Enterprise 10.5( UCCE), ETMS, Concord, Swarm, Cisco Security Manager, Translator X, Netscout, HPNA, Cisco Prime, Cisco WCS, Lotus Notes, What’s Up gold, DOS, Windows 2003/ XP/7, MS Office, Monster chart, System one, Secure CRT, Wireshark, Solorwinds, and Orion.

Hardware: Cisco switches 2950, 3500, 3750, 6500 series, Nexus 5548/5596 Routers 2800,3845, 3945, 7200 series, Adtran 5300/3300, Cisco ASA5540, FWSM, Juniper ISG 2000, Fortinet 3950B, Cisco IPS 4200 series, F5, ASR1006, Checkpoint Provider-1/ Site Manager-1, Infoblox, Cisco WLC, WAP, Cat 5.

Certifications: A+, CCNA, CCNP Route and Switch, Certified Associates Project Manager, ITIL

PROFESSIONAL EXPERIENCE

Confidential, Ashburn, VA

Network Security Engineer

Responsibilities:

• Responsible for configuring and maintaining over 2000 switches.
• Experienced in upgrading and configuring Cisco Routers and Switches.
• Upgraded Cisco ASA 5510/5540, created and modified firewall rules /ACL including ASA/FWSM and Juniper Netscreen ISG 2000 for various scenarios.
• Troubleshoot the connectivity issue, run packet capture, failover firewall, searched logs for errors.
• Blocked suspicious IP, re-route the traffic to Black hole depending on the security alerts.
• Updated the Cisco IPS 4200 series signatures, IPS software upgrade and license update.
• Created procedures for troubleshoot/ install/upgrade network devices use by Network Firewall Team.
• Prepared/validated the implementation plans for customer change requests
• Performed network monitoring and tuning, checked for latency, packet loss, and bandwidth utilization.
• Performed troubleshooting of circuit issues with carriers and resolved it in a timely based manner.
• Supported Cisco Unified Communication Manager and Cisco unity connection.
• Scheduled/Pulled RTMT logs, Run dial analyzer, Translator X, Netscout to troubleshoot the call issue.
• Run debug on ASR. Validate the traffic load, swing traffic, verified Dial plan, DNIS and Dial peer.
• Created, modified, associated users, enabling call recording on CUCM
• Support UCCE and perform health check on PGs, CVPs, Routers and Finesse servers
• Created, removed, modified users in Configuration manager and CCDM
• Run reports in CUIC, Troubleshoot the failed calls by tracing and validating the script.
• Performed load balancer (F5) health check, Uploaded certificate/keys. Enable/Disable server from Pools
• Performed troubleshooting of Wireless Controller and Access point using Cisco Prime.

Confidential, Frederick, MD

Technical Analyst

Responsibilities:

• Experienced in configuring Cisco routers, modified Assess List (ASL), static routes and default gateway
• Modified DNS entries and push the change.
• Based on the security alerts blocked the suspicious IP, reroute the traffic to Black hole
• Experienced in pushing Firewall policy using Checkpoint Provider 1/Site Manager 1.
• Add and remove server to the load balancer (F5), Validated the alerts for down server.
• Experienced in troubleshooting VPN tunnels and crypto map statement.
• Managed DHCP services using Infoblox, defined IP address ranges and assigned fixed address.
• Assisted client IT by providing network information and procedures to promote accurate deployments.
• Build Cisco routers, Upgraded Cisco IOS.

Confidential, Reston, VA

Network Operation Support

Responsibilities:

• Experienced in troubleshooting issues with DS3, T1, frame relay, internet, point-to-point circuits and ISDN line, if required arranged dispatched carriers technician for any hands-on implementation.
• Experienced and have good understanding in managing, configuring and upgrading Cisco router 2611, 2801 and 2811, Cisco Catalyst 2950. Enabled SSH on routers. Created and configured VLANS, NAT, ACL, Sub-netting, and Routing Protocols: RIP2, EIGRP.
• Good understanding of OSI and TCP/IP model, Security threads and Vulnerabilities, DDos attacks.
• Rack mounted, installed and removed equipment such as: HP/Sun servers, Cisco switches & routers.
• Installed, build and test Cat 5, ran fiber cables, Installed CPUs, Fans, memory modules, and cards.
• Provided teir2/3 customer support for FactSet software connectivity issues by instantly performing problem identification steps and finding resolution.
• Performed troubleshooting procedures for client’s connectivity issues and modifying FactSet software configurations. Worked on registry and made modification to uninstalled software’s
• Monitored daily status of mission critical jobs on HP VMS and executed production schedules. If any job failures occurred, analyzed past log files for root cause and re-submit these critical jobs
• Performed UNIX and VMS enterprise level backup, performed steps of replacing/adding of tape drives.
• Lead several SSL convergence projects converting clients to SSL.
• Created policies and procedures for troubleshooting Circuits, SSL migration and account lockouts.

Confidential, Reston, VA

Network Support/ Data Center Tech

Responsibilities:

• Racked switches, routers, and other networking gear.
• Tested and troubleshoot new server hardware components and fixed it on timely bases
• Installed and configured Network appliance fabric-attached storage (FAS).
• Collaborated in operations & development teams installing, configuring, troubleshooting, and maintaining all devices and services to support the successful day-to-day operations of our Data Centers.
• Installed configured and troubleshoot physical network equipment and cabling Cat 5.