Network Engineering Team Lead Resume
SUMMARY
- Proven leadership skills, excellent team communication and team building.
- Excellent work ethic and leads by example.
- Great project management knowledge to keep tasks on track and on time.
- Excellent customer service skills and resolution management.
- Experience with most current networking technologies (multi - vendor).
- Provided guidance and support for teams ranging in size from 10 to 200.
- Ability to think out of the box and develop new and innovative ideas.
- Ability to problem solve very quickly and effectively.
- BS Engineering in progress.
TECHNICAL SKILLS
- STP/RSTP dot1q dot1x
- RADIUS
- TACACS+
- RIP v1/v2
- EIGRP
- OSPF
- IS-IS
- BGP
- VRRP
- HSRP multicast routing
- IGMP
- IGMP Snooping
- MLD
- MLD Snooping
- PIM-DM/SM/SSM.
- Snooping
- LAG
- LACP
- MLAG
- VLTI vPC
- QoS
- ACLs and MACLs.
- VSphere
- VCloud
- ESXI
- VMWare design and deployment.
- ONOS
- NGOS
- ODL
- OVS and HP-VAN.
- Cisco (IOS / Nexus devices)
- Juniper
- Arista
- A10 Load Balancers
- Confidential S / N Series switches
- Next Gen OS Switches / OpenStack
- Linux based switches
- Aruba wireless solutions (controllers and APs)
- Windows Server 2003 / 2012
- Eclipse
- MySQL
- Apache
- Perl
- Bash Scripting
- MS Office Suite
- Windows (all versions)
- Wireshark
- IxNetwork
- Mininet
- GNS3
- VMware vSphere
- Virtualbox
- Hyper-V
- Confidential OMNM
- Aruba Clearpass and Airwave.
PROFESSIONAL EXPERIENCE
Confidential
Network Engineering Team Lead
Responsibilities:
- Provide responsive team leadership and management for the networking department.
- Manage and prioritize the work assigned to the team.
- Update and create standard operating procedures (SOP) guidelines.
- Update and maintain technical notes in the Knowledge Repository.
- Performed advanced troubleshooting for high priority / high visibility issues.
- Provide regular feedback to the Level-2 Engineering team to drive process and tooling improvements.
- Functioned as a Team liaison between my team in Austin and the team in California.
- Be the primary escalation point for other Tier-1 engineers.
- Assist with managing queue priorities, issue resolution, process feedback, and SOP documentation.
Environment: s Supported:Cisco, Juniper, Arista, Linux, Monitoring software, Wireshark. BGP, OSPF, Perl, Bash Python Scripting, SQL.
Confidential
Network Design Sr. Advisor
Responsibilities:
- Developed Instructor led training and ELearning content
- NPI Reference materials creation for Aruba Wireless equipment and software.
- Developed training documents (PowerPoint, Arbotext, PHP)
- Built and set up lab environments for Aruba Wireless equipment.
- Designed and installed virtual environments, using Vsphere, Vcloud, VMStation and ESXI.
- Analyzed and provided innovative solutions to network engineering and design projects.
- Applied advanced understanding of WAN/LAN internetworking design elements including cost versus performance tradeoffs, protocol interoperability, network architecture development, and requirements for testing/proof of concept.
- Mentor and instructed lower level engineers on technical expertise needed in collecting and assembling data, preparing reports, monitoring progress, and analyzing data.
- Provided support in the use of protocol analyzers and network test equipment.
Environment: s Supported:Cisco (IOS, NEXUS), Confidential N/S Series, Juniper, A10 Load Balancers, Cisco ASA Firewalls, Linux, Monitoring software, Aruba AP’s / Controllers, VMWare, VSphere, VXLAN, ESXI, Confidential OMNM, Aruba Clearpass / Airwave, Wireshark, SQL.
Confidential
NOC Support Specialist
Responsibilities:
- Troubleshot connectivity on national stores such as Chase Bank, Starbucks, and Home Depot.
- Maintained a web based ‘Wiki’ communal knowledge page of training and processes, changed and updated as needed.
- Provided feedback to training staff on changes needed for next round of hires.
- Call Center: Received clients via inbound calls and document their account information.
- Logged proper descriptions of the incident or status of a customer’s line condition.
- Troubleshot Routers, Switches that included SMC, Confidential, D-link switches.
- Followed processes to create case/trouble ticket and provided proper next step action.
- Cisco access point wireless troubleshooting.
- Vlan, dhcp troubleshooting.
- Network tunnel troubleshooting.
- Linux troubleshooting for devices that run on the Linux OS.
- Layer 1 through Layer 3 Troubleshooting.
- Setup dispatches.
- Contacted external providers.
Environment: s Supported:Cisco, Juniper, Arista, Linux, Aruba Wireless AP’s / Controllers, BGP, OSPF, MPLS, VOIP, VLAN, IPSEC, DHCP, Monitoring software, Wireshark, SQL, Bash, Python Scripting.
Confidential
NOC Support Specialist
Responsibilities:
- PC skills: Utilizing Confidential proprietary systems, typing, event tracking
- Call Center: Received clients via inbound calls and documented their account information.
- Detail oriented in the confirmation of service delivered and verification of initial testing to include, plug/unplug test, power cycle, upstream connection port conditions or alarms.
- Followed processes to create case/trouble ticket and provide proper next step action.
- Follow up on pending case and record all manners of troubleshooting.
Environment: s Supported:Cisco, Juniper, MPLS, VLAN, IPSEC, BGP, OSPF, Linux, Monitoring software, Wireshark, SQL, Bash, Python Scripting.
Confidential
Fiber Support Specialist Tier III / Network Engineer II
Responsibilities:
- Provided advanced level support for fiber optic customers, troubleshooting and change management.
- Worked to resolve issues pertaining the first 4 levels of the OSI model.
- Maintained a web based ‘Wiki’ communal knowledge page of training and processes, changed and updated as needed.
- Responsible for updating training material as part of the yearly review process.
- Provided feedback to training staff on changes needed for next round of hires.
- Ticket inbound calls with customer information and information regarding the customer’s issue.
- Documented troubleshooting steps. Maintained communication with clients in a timely manner.
- Worked with Juniper, Cisco, Adva, Confidential and other equipment.
- Worked on Point to Point over the DOCSIS / Fiber network to verify tunnels were established and connected.
- IP scope advanced, WAN / LAN Configurations, Provide information on routed solutions and large scope setup.
- Troubleshot CPE - Customer Duplex / Speed mismatches.
- Provided customers with bandwidth utilization reports.
- Fiber Network Management, Troubleshooting from the CPE to the Juniper router and throughout the Time Warner Network.
- Provide Email and Phone correspondence with the customers advising of upcoming or emergency maintenance schedules.
- Phone support for PRI customers, both on Fiber and on the docsis network.
- Fiber products supported, Eline, Elan, DIA, Point to multipoint, multipoint to multipoint and BGP.
- Provided email support for customer requests.
- Submitted RFC requests and filled out event analysis for outages.
- Worked with identify outages and system impacting issues, worked with dispatch and other departments to facilitate the speedy resolution of physical issues.
- Worked with onsite technicians to provide CPE scripts and verify circuit resolution.
Environment: s Supported:Cisco, Juniper, ADVA, Linux, VOIP, SIP, VLAN, MPLS, OSPF, BGP, Access Points, Monitoring software, Wireshark, SQL, Bash, Python Scripting.
Confidential
EMC Network Technician
Responsibilities:
- Answered phone calls directly from customers to open up trouble reports.
- Provided customers with information and ticket numbers per request.
- Worked directly with the customers to correct problems on the circuits when they first open their tickets.
- Resolved all open trouble tickets in a timely fashion. Monitor ticket queue for new tickets.
- Tested and monitored all tickets in queue to resolve status. Escalated on tickets to LECS.
- Worked advanced circuit issues such as DS 1, DS 3 and optical levels.
- Coordinated between LECS and IXCS in troubleshooting procedures along the network.
- Escalate and drive tickets through LECS to resolution.
- Dispatch Broadwing field techs to various locations.
- Test with various field techs and LEC techs using remote access equipment.
- Monitor the Network for trouble issues within the Broadwing Network and open Master Ticket.
Environment: s Supported:Cisco, Juniper, Fiber / Copper Ethernet, DSL, T1, T3, OS48.