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Network Engineering Team Lead Resume

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SUMMARY

  • Proven leadership skills, excellent team communication and team building.
  • Excellent work ethic and leads by example.
  • Great project management knowledge to keep tasks on track and on time.
  • Excellent customer service skills and resolution management.
  • Experience with most current networking technologies (multi - vendor).
  • Provided guidance and support for teams ranging in size from 10 to 200.
  • Ability to think out of the box and develop new and innovative ideas.
  • Ability to problem solve very quickly and effectively.
  • BS Engineering in progress.

TECHNICAL SKILLS

  • STP/RSTP dot1q dot1x
  • RADIUS
  • TACACS+
  • RIP v1/v2
  • EIGRP
  • OSPF
  • IS-IS
  • BGP
  • VRRP
  • HSRP multicast routing
  • IGMP
  • IGMP Snooping
  • MLD
  • MLD Snooping
  • PIM-DM/SM/SSM.
  • Snooping
  • LAG
  • LACP
  • MLAG
  • VLTI vPC
  • QoS
  • ACLs and MACLs.
  • VSphere
  • VCloud
  • ESXI
  • VMWare design and deployment.
  • ONOS
  • NGOS
  • ODL
  • OVS and HP-VAN.
  • Cisco (IOS / Nexus devices)
  • Juniper
  • Arista
  • A10 Load Balancers
  • Confidential S / N Series switches
  • Next Gen OS Switches / OpenStack
  • Linux based switches
  • Aruba wireless solutions (controllers and APs)
  • Windows Server 2003 / 2012
  • Eclipse
  • MySQL
  • Apache
  • Perl
  • Bash Scripting
  • MS Office Suite
  • Windows (all versions)
  • Wireshark
  • IxNetwork
  • Mininet
  • GNS3
  • VMware vSphere
  • Virtualbox
  • Hyper-V
  • Confidential OMNM
  • Aruba Clearpass and Airwave.

PROFESSIONAL EXPERIENCE

Confidential

Network Engineering Team Lead

Responsibilities:

  • Provide responsive team leadership and management for the networking department.
  • Manage and prioritize the work assigned to the team.
  • Update and create standard operating procedures (SOP) guidelines.
  • Update and maintain technical notes in the Knowledge Repository.
  • Performed advanced troubleshooting for high priority / high visibility issues.
  • Provide regular feedback to the Level-2 Engineering team to drive process and tooling improvements.
  • Functioned as a Team liaison between my team in Austin and the team in California.
  • Be the primary escalation point for other Tier-1 engineers.
  • Assist with managing queue priorities, issue resolution, process feedback, and SOP documentation.

Environment: s Supported:Cisco, Juniper, Arista, Linux, Monitoring software, Wireshark. BGP, OSPF, Perl, Bash Python Scripting, SQL.

Confidential

Network Design Sr. Advisor

Responsibilities:

  • Developed Instructor led training and ELearning content
  • NPI Reference materials creation for Aruba Wireless equipment and software.
  • Developed training documents (PowerPoint, Arbotext, PHP)
  • Built and set up lab environments for Aruba Wireless equipment.
  • Designed and installed virtual environments, using Vsphere, Vcloud, VMStation and ESXI.
  • Analyzed and provided innovative solutions to network engineering and design projects.
  • Applied advanced understanding of WAN/LAN internetworking design elements including cost versus performance tradeoffs, protocol interoperability, network architecture development, and requirements for testing/proof of concept.
  • Mentor and instructed lower level engineers on technical expertise needed in collecting and assembling data, preparing reports, monitoring progress, and analyzing data.
  • Provided support in the use of protocol analyzers and network test equipment.

Environment: s Supported:Cisco (IOS, NEXUS), Confidential N/S Series, Juniper, A10 Load Balancers, Cisco ASA Firewalls, Linux, Monitoring software, Aruba AP’s / Controllers, VMWare, VSphere, VXLAN, ESXI, Confidential OMNM, Aruba Clearpass / Airwave, Wireshark, SQL.

Confidential

NOC Support Specialist

Responsibilities:

  • Troubleshot connectivity on national stores such as Chase Bank, Starbucks, and Home Depot.
  • Maintained a web based ‘Wiki’ communal knowledge page of training and processes, changed and updated as needed.
  • Provided feedback to training staff on changes needed for next round of hires.
  • Call Center: Received clients via inbound calls and document their account information.
  • Logged proper descriptions of the incident or status of a customer’s line condition.
  • Troubleshot Routers, Switches that included SMC, Confidential, D-link switches.
  • Followed processes to create case/trouble ticket and provided proper next step action.
  • Cisco access point wireless troubleshooting.
  • Vlan, dhcp troubleshooting.
  • Network tunnel troubleshooting.
  • Linux troubleshooting for devices that run on the Linux OS.
  • Layer 1 through Layer 3 Troubleshooting.
  • Setup dispatches.
  • Contacted external providers.

Environment: s Supported:Cisco, Juniper, Arista, Linux, Aruba Wireless AP’s / Controllers, BGP, OSPF, MPLS, VOIP, VLAN, IPSEC, DHCP, Monitoring software, Wireshark, SQL, Bash, Python Scripting.

Confidential

NOC Support Specialist

Responsibilities:

  • PC skills: Utilizing Confidential proprietary systems, typing, event tracking
  • Call Center: Received clients via inbound calls and documented their account information.
  • Detail oriented in the confirmation of service delivered and verification of initial testing to include, plug/unplug test, power cycle, upstream connection port conditions or alarms.
  • Followed processes to create case/trouble ticket and provide proper next step action.
  • Follow up on pending case and record all manners of troubleshooting.

Environment: s Supported:Cisco, Juniper, MPLS, VLAN, IPSEC, BGP, OSPF, Linux, Monitoring software, Wireshark, SQL, Bash, Python Scripting.

Confidential

Fiber Support Specialist Tier III / Network Engineer II

Responsibilities:

  • Provided advanced level support for fiber optic customers, troubleshooting and change management.
  • Worked to resolve issues pertaining the first 4 levels of the OSI model.
  • Maintained a web based ‘Wiki’ communal knowledge page of training and processes, changed and updated as needed.
  • Responsible for updating training material as part of the yearly review process.
  • Provided feedback to training staff on changes needed for next round of hires.
  • Ticket inbound calls with customer information and information regarding the customer’s issue.
  • Documented troubleshooting steps. Maintained communication with clients in a timely manner.
  • Worked with Juniper, Cisco, Adva, Confidential and other equipment.
  • Worked on Point to Point over the DOCSIS / Fiber network to verify tunnels were established and connected.
  • IP scope advanced, WAN / LAN Configurations, Provide information on routed solutions and large scope setup.
  • Troubleshot CPE - Customer Duplex / Speed mismatches.
  • Provided customers with bandwidth utilization reports.
  • Fiber Network Management, Troubleshooting from the CPE to the Juniper router and throughout the Time Warner Network.
  • Provide Email and Phone correspondence with the customers advising of upcoming or emergency maintenance schedules.
  • Phone support for PRI customers, both on Fiber and on the docsis network.
  • Fiber products supported, Eline, Elan, DIA, Point to multipoint, multipoint to multipoint and BGP.
  • Provided email support for customer requests.
  • Submitted RFC requests and filled out event analysis for outages.
  • Worked with identify outages and system impacting issues, worked with dispatch and other departments to facilitate the speedy resolution of physical issues.
  • Worked with onsite technicians to provide CPE scripts and verify circuit resolution.

Environment: s Supported:Cisco, Juniper, ADVA, Linux, VOIP, SIP, VLAN, MPLS, OSPF, BGP, Access Points, Monitoring software, Wireshark, SQL, Bash, Python Scripting.

Confidential

EMC Network Technician

Responsibilities:

  • Answered phone calls directly from customers to open up trouble reports.
  • Provided customers with information and ticket numbers per request.
  • Worked directly with the customers to correct problems on the circuits when they first open their tickets.
  • Resolved all open trouble tickets in a timely fashion. Monitor ticket queue for new tickets.
  • Tested and monitored all tickets in queue to resolve status. Escalated on tickets to LECS.
  • Worked advanced circuit issues such as DS 1, DS 3 and optical levels.
  • Coordinated between LECS and IXCS in troubleshooting procedures along the network.
  • Escalate and drive tickets through LECS to resolution.
  • Dispatch Broadwing field techs to various locations.
  • Test with various field techs and LEC techs using remote access equipment.
  • Monitor the Network for trouble issues within the Broadwing Network and open Master Ticket.

Environment: s Supported:Cisco, Juniper, Fiber / Copper Ethernet, DSL, T1, T3, OS48.

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