SUMMARY

• Senior HR professional with more than 14 years of progressive HR experience, accomplished in benefits management, Open Enrollment, absence management, HRIS database processing, auditing and analysis, new hire onboarding, performance review, workers’ compensation, 401(k) administration, research and compensation, recruiting, supervision, project management, and employee relations.
• Diverse background includes current assignments as Benefits Manager Consultant at Confidential Technology, HR Benefits Consultant at Confidential, and Senior HR Consultant at Confidential, together with lead roles as HR Generalist, Administrative Director, and HR Analyst, each emphasizing full benefits administration.
• Demonstrated proficiency in consensus building, new hire orientation, LOA, compliance support, metrics, presentation, planning and organizational skills, payroll support, and maintaining and improving relationships with third party vendors, brokers, senior management and employees at all levels.

TECHNICAL SKILLS

• Oracle/PeopleSoft HRIS Systems, v8.8 & 9.1
• UltiPro
• Salesforce
• Ceridian HRIS
• SAP
• ADP Workforce
• Oracle Discoverer
• BeneTrac
• BenefitSolver
• PowerPoint
• Word
• Excel (pivot tables, vlookups)
• Web publishing

PROFESSIONAL EXPERIENCE

HR Benefits Consultant

Confidential, San Francisco

Responsibilities:

• Acting as liaison between carriers/vendors and employees to handle coverage, claims and eligibility matters.
• Managing employee programs: tuition assistance, ergonomic evaluations, and student loan assistance.
• Reconciling and auditing of plan billing, preserving accuracy in payroll deductions, and ensuring data and interface integrity with carrier systems.
• Maintaining, editing and publishing all updates on intranet site. Vendors include Aetna, Cigna and WageWorks

Benefits Manager Consultant

Confidential, San Francisco

Responsibilities:

• Working under the guidance of the Director of Benefits and Compensation, active in accessing online benefit portal and applications for new hire enrollments and employee plan changes.
• Responsible for administering leave of absence and disability programs for all U.S. employees, together with advising employees on leave eligibility and claim filing, devising pay calculations and timeline charts, applying legal provisions of FMLA, CFRA, HIPAA, ADA, and PDL.
• Answer and assist with the resolution of employee benefit inquiries according to benefit policies and procedures.
• Directly managing new hire enrollment and Open Enrollment, serving as a primary point of contact, communicating with and assisting employees with benefit elections, onboarding and orientation. Also, processing invoices and collaborating frequently with payroll, IT, finance, vendors and consultants.
• Coordinated preparation of all vendor feeds to ensure accuracy for plan enrollment, billing and record keeping.
• Met semi - monthly with plan vendors covering inquiries, claim and eligibility issues, transactions, plan updates, and progress reports. Carriers: Charles Schwab, Cigna, Kaiser, Prudential, Discovery. Broker: Willis-Towers-Watson.
• Teaming up with HR Business Partners on annual enrollment and complex employee benefits issues.

Senior HR Consultant (Benefits and Absence Management)

Confidential, San Francisco

Responsibilities:

• Responsible for administration of employee benefits. Sustaining contact with providers (Kaiser, Cigna, Transamerica, Flex-Plan, VSP) and employees to facilitate complete utilization of plans for all employees. Handle benefit inquiries and complaints to ensure quick, equitable resolution. Collaborated daily with HR Business Partners.
• Absence management—educated employees and managers on disability leave eligibility, length and types of leaves, HR policy, and return to work procedures. Estimated pay for employees, considering PTO combined with other benefits. Designed and launched new FMLA projected time line charts.
• In charge of full management of workers’ compensation program including filing claims, documentation, and corresponding with Travelers Casualty, recognizing California Labor Code and OSHA rules and regulations.
• Processed enrollment for all new hires, maintained benefit records in ADP Workforce Now and resolved benefit information systems inquiries. Reconciled benefits accounts by preparing and approving billing statements.

Senior HR Benefits Consultant

Confidential, Oakland

Responsibilities:

• Performed orientations and exit interviews as needed, administered terminations, transfers, promotions, and benefit services, i.e., health & wellness, 401(k) retirement, COBRA, Medicare, and Flex Spending.
• Processed benefits transactions and consulted routinely with carriers: Vanguard, UNUM, Delta Dental, and MetLife.
• Reconciled all monthly benefit bills; reported findings to Payroll. Collaborated with CFO to oversee compliance.
• Absence management—facilitated all LOA processes, including workers’ compensation, in counseling employees regarding filing claims, PTO and ESL accrual, leave laws and potential implications.
• Performed internal HR audits, researching part-time worker benefit status and 401(k) enrollment. Coordinated course of action in adjusting employee contributions. Provided frequent support and guidance to employees.

Senior Compensation Analyst

Confidential, San Francisco

Responsibilities:

• Over 5,000 employees were reviewed for fairness in equal pay and employment.

Human Resources Analyst and Benefits Specialist

Confidential, Alameda

Responsibilities:

• Conducted case management to meet employees' needs. Resolved escalated employee calls and inquiries.
• Collaborated with Compliance, Benefits Administration, and Training Management to improve transaction procedures. During roll out of new benefit programs, tested implementation of HRIS system for user acceptance. Prepared PowerPoint, PS Query, and Excel reports. Trained new employees in benefits case management.
• Wrote job aids, documentation and procedures for daily workflow processes. Implemented new guidelines for effective team meetings. Re-designed benefit forms for efficient processing.

Human Resources Generalist

Confidential

Responsibilities:

• Processed open enrollment of medical, dental, FSA and wellness plans. Served as lead contact for plan vendors. Dispensed all materials for benefits orientations, 401(k) enrollment and SPDs.
• Absence management—handled transactions for LOAs and workers compensation. Knowledgeable in EEOC, INS, FMLA, and COBRA regulations. Maintained HRIS system and integrity of employee files utilizing MS Access.
• Organized the tracking of performance evaluations, and assisted Regional HR Director with annual reviews.
• Recruitment: interviewed qualified candidates, guided line managers on employee issues, created and distributed offer letters, composed and edited job specifications, revised Employee Handbook, and implemented procedures on applicant tracking, background checks and drug testing. Supervised 2 administrative staff.
• Handled H1B and other work visas for international candidates.
• Coordinated new hire orientation. Made significant contributions to improve HR systems and organization by boosting published job listings, reducing travel expenses by 25%, and streamlining reference checks.

Administrative Director (Lead HR Liaison)

Confidential

Responsibilities:

• Teamed with Human Resources in new hire orientation, applicant tracking and screening, benefits administration and advisement, leave of absence, policy instruction, and performance assessment. Served as consultant to faculty for health, life, and retirement benefits plan enrollment.
• Recruitment. Managed candidate search, interviews, and on-boarding for full-time and adjunct faculty. Strategized with Dean and Department Chairs to determine appropriate plan for faculty hiring.
• Participated in design of academic needs analysis and development of fiscal and quarterly budgets. (Reduced purchasing expenditures by 30%.) Compiled weekly payroll data from time sheets, including vacation and PTO.
• Initiated multiple process improvement projects, including defining new procedures for administrative functions, enrollment management and faculty planning coordination. Devised weekly reports.
• Directed the design and development of professional website from initial content to production and publishing.