Office 365 Migration Administrator Resume Houston, TX - Hire IT People

SUMMARY

Insightful, results - driven IT professional with 15+ years of experience and proven track-record of utilizing expertise.
Self-disciplined and strong work ethic, with the ability to work under minimal supervision.
Possessing a great team spirit, and ability to play a key role in hardware diagnosis and software issues to ensure that quality solutions meet organization objectives.
In search of suitable IT support position within a dynamic and successful company with room for progression.

TECHNICAL SKILLS

Platforms: Windows 9x/NT/2000/XP/Vista/7/10, Server NT/03/08/12/16PROFICIENCIESLinux (Ubuntu, Fedora, Debian), Mac OS, Android /Chrome OSOffice 365, Azure, Exchange - On Premise/ Hybrid

Networking: TCP/IP, Novell, IPX/SPX, SMS/SQL, Ethernet, Token Ring, FCoEMoCA, LAN/WAN/WLAN/MAN/SAN/EPN/VPN, SSH, SSL, MTP Active Directory, SMB/CIFS, HTTP/S, POP/SMTP/IMAP, PPoEFTP, SAMBA

Tools: Lotus Notes, Confidential Office Suite, Norton (Symantec)/McAfee Kaspersky/Windows Defender/ etc.

Backup: Acronis/Novastor Paragon/Norton Ghost/Symantec/etc.

Antivirus: PowerShell Scripting

PROFESSIONAL EXPERIENCE

Office 365 Migration Administrator

Confidential, Houston, TX

Responsibilities:

Worked with multiple high end enterprise clients to assist with transition to Office 365 once 150+ eligible licenses were purchased for the FastTrack program.
Established a presence mid-migration assisting with backend deployment to Office 365.
Utilized PowerShell to obtain daily reports of user data and statistics.
Troubleshot individual connectivity issues, user account issues, etc. as needed.
Creatively overcame obstacles regarding synchronization between AD accounts and Exchange/O365.
Worked with end client to resolve issues until migration was completely successful.

Office 365 Administrator - Level II

Confidential, Atlanta, GA

Responsibilities:

Assisted with Confidential Office 365 and updates across DHS offices for 8,000+ employees.
Noticed trends and devised long term solutions for recurring problems.
Participated in team effort to understand requirements and clarify needs for various projects.
Successfully authored and deployed script under strict A/D limitations that allowed 8,000+ users to upgrade to Office 2013/2016, while performing various maintenance tasks. Saving thousands of dollars in alternative third party methods and manpower.
Administered and supported system backups and disaster recovery processes.
Installed, configured, and supported IT systems and software.
Maintained on premise and cloud based emails systems.
Developed written communication materials such as email notifications and articles to support the transition plans.
Communicated and provided daily reports to upper management while escalating problems as needed.

Deployment Technician

Confidential, Atlanta, GA

Responsibilities:

Strategically planned and deployed a new subscription of Confidential Office, 000+ employees spanning 10+ agencies across the Confidential .
Assisted various agencies with A/D, front-end and back-end Server Modifications
Identified, resolved and documented user system issues in a timely manner.
Utilized remote monitoring software to resolve user requests and back-end issues.
Documented, reviewed and improved new or existing procedures and workflows.
Participated in team effort to troubleshoot high risk issues that created delays in project deployment and would have affected deadlines.
Innovated documenting system to record all reported user system issues to be used for the duration of the project.

Project Manager

Confidential, Alpharetta, GA

Responsibilities:

Managed internal delivery teams of 15+ employees and 300+ contractors nationwide, handling client escalations and consistently exceeding client expectations.
Created new tools to increase transparency, communication and client satisfaction during projects.
Consistently delivered projects on-time or ahead of schedule while delivering project margins on average of 40+ points.
Involved in various projects for key clients such as T-Mobile, RadioShack and Intergraph.
Traveled to Florida to install components for Pilot site in RadioShack roll-out; also traveled to Oklahoma to manage T-Mobile Pilot location.
Provided required client deliverables on-site and from remote locations within strict deadlines.
Developed SOW for each project and deployed to all on-site technicians nationwide, while coordinating schedules and material deliveries.
Completed various installs for POS upgrades, and troubleshooting issues at client locations within a 50-mile radius.

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Office 365 Migration Administrator Resume

Houston, TX

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