SUMMARY

• 5+ yrs overall experience in Networking Admin Monitoring, Infra Troubleshooting and Operations, Technical Support., including hands - on experience in providing network support, installation and analysis for broad range of LAN/WAN/MAN communication systems in 24x7 NOC environment which also includes 2 yrs of Master's degree program in same field of interest.
• Can quickly turn business problems into technical solutions and lead the team towards success.
• Can manage configurations and the deployment of equipment in compliance with established technology policies and company standards.
• Experience in OSI model and TCP/IP architecture.
• Expertise in TCP, UDP, IP, Ethernet Frame, IP sub netting and VLSM.
• Strong hands on experience in Installing, Configuration and Troubleshooting of Cisco routers and switches, HP switches, Riverbed Steelhead Optimizers, Aruba wireless controllers, Arista switches, Adva Optical fiber devices, Juniper's routers, switches and SRX, NetScreen security devices.
• Operating system: Cisco IOS, Catalyst OS, Nexus-OS, Riverbed Steelhead RiOS and Juniper JunOS.
• Extensive experience in various firewall platforms e.g. Juniper SRX and Netscreen firewalls
• Troubleshooting Layer 2 and Layer 3 issues.
• Strong knowledge of Layer 2 technologies, including Spanning-Tree, VLANs, VTP, UDLD, VDC, VPC, double sided VPC and CDP
• Strong knowledge of Layer 3 technologies, including IPv4, BGP, EIGRP, OSPF, HSRP, and VRRP.
• Experience in AAA architecture of TACACS+, RADIUS implementation in Access Control Network.
• Knowledge of Cisco IOS, IOS-XE/XR, Cat-OS, NX-OS, Riverbed Steelhead RiOS upgradation process.
• Experience in HTTP, DNS, DHCP, FTP, ICMP.
• Rudimentary knowledge and Hands on experience in UNIX shell scripting

TECHNICAL SKILLS

Operating systems: Windows, MAC & Linux

Performance Reporting/Monitoring Tools: HPNA, SMARTS, Solar wind, SevOne, NetMRI and Mazu.

Traffic content Analysis tool: Fluke TruView, Niksun/Apcon.

Microsoft Office Tools: Word, Excel, PowerPoint.

Network Simulation Programs: Cisco Packet Tracer, GNS3.

Network Protocol Analyzer: Wireshark.

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

Network Engineer (NOC)- Tier 2

Responsibilities:

• Responsible for advanced network troubleshooting and change implementation for Confidential ' critical global financial Network with over 28+ data centers.
• Advanced troubleshooting a number of technologies to include BGP, OSPF, access lists, routing statements. The team provides an escalation point for the L1 team and to Ensure proper communication and quick resolution for all technical and process issues as well as acting as subject matter experts when required.
• Directly responsible for interfacing with TAC engineers to isolate the less common network issues validating L1 and TAC engineer's findings and implementing the appropriate changes to bring the desired network functionality back into production.
• Hands on operating command interface for configuring, troubleshooting, and monitoring the Juniper & Cisco devices and network traffic associated with it.
• Responsibilities include troubleshooting, reconfiguring, or replacing; Juniper's routing, switching and security devices, Cisco routers and switches (2800, 2900, 3550, 3550XL, 3750, 3750E, 3750-X, Cat-4500 Sup4, Sup2, Cat4500e Sup7L-E, 4900M, Cat-6500 Sup720, Sup32, Sup2/MSFC2, Sup1A), Cisco ISR (3825, 3845, G2 3900E), Cisco ASR (1002, 1004/1006), Terminal Servers ( Cisco 2900 TS), Cisco Nexus (3548/3524, 5000, 5548/5596), HP switch's (3500, 5406zl, 8212), Arista (7150S, 7150SX), Riverbed Optimizer (SHA- 1050/2050/6050 , SHA-0550), Riverbed CMC, Steelhead EX, Aruba Wireless Controller (7200, 6000), Adva Optical fiber devices, Juniper SRX (650, 5800, 210/240/650, 1400/3400/3600 ), Juniper NetScreen (SSG 20/350/550, ISG 1000/2000) as well as a number of other less common devices by resolving tickets in Service Now( Confidential Ticketing tool).
• Responsible for sniffer/ traffic capture setup for legacy network devices with the help of NetVCR Niksun/Apcon Traffic content analysis devices, download pcap files and analyze them in Wireshark tool
• Responsible to pull toptalker and utilization reports for branches using SevOne tool to ensure performance stability and proper capacity management.
• Provide Network Support, work as part of a high performance network team that is responsible for Global Network Operations including monitoring and proactively managing the data and voice traffic flowing across domestic and global financial network consisting of 30k+ network devices and over 250k in production ports.
• Directly responsible for interfacing with upper management to explain current network issues as well as explain next steps needing to be taken to restore service.
• Responsible for troubleshooting and resolving network issues within the 280+ Wealth management branches as well as monitoring the global market access fiber network to unsure 24/7 operation and pushing traffic to alternate routes when links become degraded.
• Responsible for interfacing with multiple vendors and telecomm carriers to unsure network restoration.
• Multicast issues

Confidential, Charlotte, NC

Network Engineer

Responsibilities:

• Experience with Cisco routers (800, 1800, 2800, 2900, and 3900) and switches (2900, 3500, 3700, 4500 and 6500).
• Cloud managed services for customers: Liberty Mutual, State Employees Credit Union and Microsoft retail stores.
• Monitor, troubleshoot and maintain reliability of customer networks/services.
• Coordinated with customer’s network team and came up with possible solutions.
• Assisted on-site technicians with installation and troubleshooting via phone.
• Worked on Incident tickets and Changes (Operational/Break-Fix & Standard). Resolved tickets in Cisco MAP (Cisco ticketing tool) and Remedy
• Troubleshoot incidents submitted by customers and respond to phone calls placed to theNOC.
• Troubleshot and maintained Networking devices across the enterprise including switches, routers and wireless devices (AP).
• Receive initial calls and e-mails coming into customer support.
• Acknowledge alarms and initiate or follow prescribed actions.
• Determines the severity of an incident and depending on the circumstances take immediate action to restore service or escalate issues when appropriate in accordance with escalation guidelines.
• Respond to chat channels whenever Network team representation is required.
• Resolved customer issues in a clear, courteous and straightforward manner
• Provide rotating on-call support for service issues during off hours.
• Upgraded IOS on various Cisco routers and Switches. Upgraded end-of-life Cisco devices with more robust and newer devices.
• Maintain network availability and monitoring of services.
• Designed and configured hierarchical IPv4 addressing scheme using VLSM and route summarization.

Confidential

Network Administrator-L1

Responsibilities:

• Installed, configured and maintained the staff LAN Server and workstations which include computers including staff and public with Windows and Mac operating system.
• As an Administrator, responsible for Monitoring the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures.
• Responsible for Handling first-level incident / problem determination and resolution on a 24x7 basis Service incidents and queries within the agreed service levels. To troubleshoot and report of network performance issues to next level team.
• Responsible for Timely escalation of incidents to higher levels when required. Log file monitoring for errors. Perform daily, weekly and monthly proactive housekeeping and monitoring activities Vendor co-ordination, Perform basic Service, Requests based on Standard Operating Procedures following quality / security process defined for the engagement"
• Participate in rotating 'on-call' schedule with engineering team and troubleshoot network outages.
• Maintained and troubleshoot of LAN connectivity problems using Ping, Trace route.
• Extended the network from Cisco Catalyst 6509 switch with approx 300 ports to support connectivity for 60 additional users requiring 2 ports each in a new building using three Catalyst 3750X stackable switches with 2 10G copper ports from Cat 3750x providing connectivity to the Catalyst 6509 Core.
• Configuration and troubleshooting of Layer 2 technologies like VLAN, Spanning-tree, VTP, Inter-VLAN routing, IP addressing, Subnetting and STP for loop free topology.
• Configuration and verification of layer 2 and layer 3 protocols on network devices when needed.
• Provide maintenance of LAN and WAN services in the local companies.
• Understanding and support of network protocols and standards, i.e. dot1q, IPv4, LACP, DHCP, BGP, VRRP, MLAG, VLANS, Subnetting, Ethernet, Wifi, IPSEC, SSL, IKE.
• Responsible for the implementation, monitoring, maintenance and configuration of key initiates.
• Assist in the support of multi-OS and technology environments including IP address schemes, DHCP, VLANs, Ether-Channel (Bonding), wifi, and etc..
• Manage Local Area Network by Maintaining VLANs.
• Provides technical support to all areas of Network Administration, Telecommunications, Systems and Network Architecture and Personal Computer Administration.
• Provide desktop support and maintenance including Windows installation using deployment tool kit and ghost imaging for Windows and Mac operating system.