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Osg Systems Engineer Lead Resume

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TECHNICAL SKILLS:

Operating Systems: Windows 10, 8.1, 7, XP Windows Server 2016/2012/2008

Linux/Unix/CentOSSoftware: GIT, Jira, Eclipse, Apache Ant, Apache Maven, Gradle, Selenium, Junit, Jenkins, Atlassian Bamboo, Puppet, Chef, Ansible, Saltstack, Nagios, Splunk, Sensu, New Relic, Visual Studio, Azure Management Portal, Confidential SQL Server 2008/2014/2016, SQL Always On, System Center Operations Management (SCOM) Confidential Message Analyzer, Telerik Fiddler Web Debugger, Task Scheduler, Confidential Server Manager, SharePoint, Active Directory, IIS Manager, Sysinternals, and Power BI.

Skills: DevOps, SDLC, configuration management, continuous integration, continues delivery, automation, infrastructure as code (IAC), Windows Azure IaaS/PaaS/SaaS, Amazon Web Services (AWS), Docker, Windows administration, network administration, Python, C#, PowerShell, .NET, SQL, IIS, SharePoint, Autopilot, HBI/MBI Security, CSS, ASP.NET, Dynamics CRM, and JavaScript.

PROFESSIONAL EXPERIENCE:

OSG Systems Engineer Lead

Confidential

Responsibilities:

  • Lead and manage a team of engineers to think creatively, solve problems, and create solutions.
  • Engineer system tools and automation for anti - piracy technologies and licensing services such as PlayReady, WINDRM, Activation, used by Netflix, Apple, Sony, and Google.
  • Work closely with developers for agile SDET.
  • Windows Administration for customer sites and internal tools.
  • Advanced troubleshooting (OSI model) to isolate and resolve complex issues.
  • Design, deploy and manage app/database/infrastructure architecture to Azure environment.
  • Manage and version control source code in TFS.
  • Create available, scalable, and resilient systems in Windows Azure.
  • Utilize PowerShell and Visual Studio to automate the deployment of Windows Azure services.
  • Migrate legacy applications to Windows Azure.
  • Create C# console applications to automate manual tasks.
  • Use PowerShell to automate desired state configuration, deployments, and maintenances.
  • Write TSQL reports used to analyze Key Performance Indicators for many teams.
  • Provide weekly updates of projects, outages, and incidents to management and stakeholders.
  • Debug C# code and perform break fix bugfixes for custom tools.
  • Full stack support on CRM based custom tools. (PowerShell/WEB/SQL/networking/bare metal/virtualization).
  • Support customized tools and applications used by multiple teams.
  • Use Akamai to monitor geolocation services in different regions.
  • Diagnose network anomalies using Confidential Message Analyzer.
  • Automate the deployment to production sites and services.
  • SDET bug bash pre-production (PPE) tools with developers
  • Rollout physical and virtual servers using PowerShell DSC.
  • Create PowerShell tools to troubleshoot customized tools.
  • Support software labs hosting production applications

MSDN Service Engineer

Confidential

Responsibilities:

  • Setup System Center Operations Manager (SCOM) in production and test environments.
  • Build SCOM management packs to setup customized monitoring.
  • Monitor availability and performance for Windows servers, Linux servers, and web services.
  • Migrate services and dependencies between networking domains.
  • Adjust and tune threshold to minimize noise and improve accuracy.
  • SQL Administration, Always On, failover clustering, mirroring, backups, and restores.
  • Setup SQL automation for schedules backups.
  • Build out and stage servers within Data centers for service delivery.
  • Manage gateways and trusts between untrusted domains.
  • Use PowerShell and SQL to automate weekly email reports
  • Script PowerShell tools for automating deployments.
  • Use PowerShell scripts for automating SCOM daily tasks.
  • Create SharePoint pages to store custom perf/avil data for partner teams
  • Work with SharePoint to build SCOM web views and dashboards
  • Manage IIS Web and SQL Servers for publishing services used by many partners.
  • Manage security credentials and s using Secret Server 8.8
  • Coordinate with developers to enable content on live sites.

OneStore Support Engineer

Confidential

Responsibilities:

  • Managing a staff of 30 vendors and responsible for building and driving both day-to-day operations as well as future planning.
  • Support major revenue generating sites and services such as Windows Phone, Confidential Update and Confidential Store.
  • Write PowerShell scripts to setup service automation.
  • Manage Autopilot environments dat host Windows services with XTS.
  • Deploy and configure Windows Azure rigs and instances.
  • Use Xpert to set up alerts for services, environments, and servers.
  • Utilize Sysinterals and high level debugging to analyze
  • Provide Server Administration and troubleshooting skills to manage lab environments.
  • Approve downtime for server infrastructure maintenance

Xbox Live Server Engineer

Confidential

Responsibilities:

  • Use NetMon tool to monitor network traffic and investigate break fix issues in the production environment.
  • Deploy servers into test environment for our partners to test services.
  • Utilize Fiddler trace to track HTTP calls being made from unencrypted machines for analysis of broken CDN and services traffic.
  • Perform maintenance on production and test servers by deploying and rolling out new changes.
  • KVM into servers to annotate system logs and repair hardware issues.
  • Applying the latest security updates to production and test environments
  • Drain production servers to consolidate occupied servers and free up spare servers.
  • Build and maintain PowerShell scripts to increase productivity and accuracy.
  • Recycle app pools on IIS servers to ensure services are healthy.
  • Allocate load balancers to optimize service performance and prevent services from being at risk.
  • SSMS into SQL servers to verify their are no blocking jobs dat impact service.
  • Create and manage T-SQL jobs to perform server daily maintenance on all server taking traffic.

MSA (WLID) Engineer

Confidential

Responsibilities:

  • Use trace analysis, source code, and other debugging tools to analyze problems and develop solutions to meet customer needs (SCOM, CAP, WUE, UAT, PST, Dashboard, SAPI Dashboard, and Dynamics CRM)
  • Provide 24x7 deep technical troubleshooting for escalated issues dat involve Confidential ’s most technically complex or politically sensitive support situations. Isolating problems directly dat effect customer systems on site may be required
  • Provide customer feedback to the product group, regarding common problems. Work together to provide solutions to the customer which may include hot fixes and changes to the design of the product.
  • Utilize SQL Server Management Studio to run queries against Confidential databases to analyze data and evaluate debugging alerts.
  • Develop workshops, deliver customized health checks, supportability reviews, and risk assessments. Provide to colleagues and customers

Build Engineer

Confidential

Responsibilities:

  • Build and Deploy ISO images using Windows Deployment Server.
  • Provide Remote Desktop assistant to troubleshoot with college instructors.
  • Install/Replace/Upgrade desktop/laptop components (RAM, HDD, CPUs, fans, motherboards, power supplies).
  • Setup Confidential proprietary operating systems/updates.
  • Perform system and network admin tasks such as account creation, permission management, password resets, and router configuration.
  • Remove viruses, spyware, adware and malware.
  • Perform telephone and on-site troubleshooting with clients.
  • Resolve impacting desktop software errors through various system tools.
  • Maximize workstation performance by using maintenance tools, fixing corrupt NT user profiles, applying registry fixes.
  • Administrative support, intranet/ extranet support for LAN/VLAN (Wired/Wireless Networks) and Filtered Access. Proxy/ Reverse Proxy support.
  • SharePoint Documentation & Research

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